The UK's Largest Customer Review Website for the Property Industry
Edinburgh, EH16
4.5/5, 209 Reviews
82% Recommended
0% letting valuation accuracy
95% letting fee satisfaction
We’re Touchstone. Renting is changing and we’re the professionals helping to shape that change. We’ve been in business for nearly 30 years, managing all kinds of properties across the UK, from city centre apartments for young professionals to suburban semis for working families. With us, you’re in safe, experience
d hands.
If you are experiencing maintenance issues, please contact us either by calling us or via email: feedback@touchstoneresi.co.uk with details of your property and any outstanding issues. Thank you.
Latest Reviews
Louise
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 0% | 95.00% | £402 | £1,200 |
Areas covered
- City Of Edinburgh
- London
Address
Touchstone CPS Ltd
1 Hay Aveune, Edinburgh, City Of Edinburgh
EH16 4RW
0131 657 5139
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
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Social Media
Members of
Rankings
Latest Properties
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Touchstone CPS Ltd Branches (View All 4)
Excellent service from ...
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5 Star Review
By : 'Roxanne'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : EH16
19 Jan 2026
People found this helpful0
Just want to send an acknowledgment Paige Lahmert. Paige was absolutely amazing dealing with all my queries from the minute I moved into the property right up until the day I moved out! She is extremely helpful and goes above and beyond to resolve any issues as efficiently as possible. It was an... Read Full Review
Comments (1)Was this helpful?:
By : Penny Graham
20 Jan 2026Hi Roxanne Thank you for your warm praise of our colleague, Paige. We are so pleased to see that you, along with the her other customers, find Paige to be efficient yet friendly and helpful. ...
Paige Lahmert is amazing. ...
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5 Star Review
By : 'Cosmin'
Services : Letting (As a Tenant)
Sold price : £820
Would you recommend ? : Yes
Postcode : EH14
17 Jan 2026
People found this helpful0
Paige Lahmert is amazing. Solves any issue asap and replies promptly to any email. Thank you... Read Full Review
Comments (1)Was this helpful?:
By : Penny Graham
20 Jan 2026Hi Cosmin Wow! Thank you for your warm commendation for our colleague, Paige. We're delighted to hear this! We'll make sure your kind words are passed on to Paige; it'll make her day 😊. Thanks ...
No problems, quick turnaround ...
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5 Star Review
By : 'RC'
Services : Letting (As a Tenant)
Sold price : £901
Would you recommend ? : Yes
Postcode : EH30
15 Jan 2026
People found this helpful0
No problems, quick turnaround there have been issues. No unnecessary contact, just gets sorted and lets you live your... Read Full Review
Comments on Agent Fees
It goes up every July.
Comments (1)Was this helpful?:
By : Penny Graham
20 Jan 2026Hello Thank you for your review; it's greatly appreciated.. It's great to know that you're happy with the service that you've received 😊 Kind...
I have always received quick ...
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5 Star Review
By : 'Louise'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : EH30
15 Jan 2026
People found this helpful0
I have always received quick and friendly responses to any... Read Full Review
Comments (1)Was this helpful?:
By : Penny Graham
20 Jan 2026Hi Louise Thank you for taking the time to share your feedback with us; it's always great to receive such positive comments. Thanks again. Kind...
Great quick communication. ...
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5 Star Review
By : 'Zoe'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : EH16
13 Jan 2026
People found this helpful0
Great quick communication. All help has been dealt with quickly and great response... Read Full Review
Comments (1)Was this helpful?:
By : Penny Graham
20 Jan 2026Hi Zoe Thank you for sharing your experience with us; it's great to hear that are happy with our service. Thanks too for your wonderful feedback for our colleague, Paige; it's much...
Paige ...
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5 Star Review
By : 'Alice'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : EH6
13 Jan 2026
People found this helpful0
Paige has been a really good property manager - dealt with a lot of things swiftly both my property and the shared areas. I’ve lived at the property 18 years and she is by far the easiest to contact, quickest to reply and offers genuine helpful... Read Full Review
Comments on Agent Fees
The rent has gone up but we don’t see the repairs to show for it - garden fence has been on your list of repairs since 2018 and the wood is rotten. Also the hall could do with an update and more care around the external areas of the property.
Comments (1)Was this helpful?:
By : Penny Graham
20 Jan 2026Hi Alice Thank you for taking the time to share your experience with us; we really appreciate it. Thank you for your kind comments for our colleague, Paige, it's wonderful to hear. Paige works...
Paige ...
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5 Star Review
By : 'Alice'
Services : 2
Would you recommend ? : Yes
Postcode : EH6
13 Jan 2026
People found this helpful
Paige has been a really good property manager - dealt with a lot of things swiftly both my property and the shared areas. I’ve lived at the property 18 years and she is by far the easiest to contact, quickest to reply and offers genuine helpful... Read Full Review
Comments on Agent Fees
The rent has gone up but we don’t see the repairs to show for it - garden fence has been on your list of repairs since 2018 and the wood is rotten. Also the hall could do with an update and more care around the external areas of the property.
Comments (0)Was this helpful?:
Paige ...
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5 Star Review
By : 'LA'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : EH14
13 Jan 2026
People found this helpful0
Fantastic support given by Paige, she keeps residents up to date and resolves issues quickly. When I had a problem and asked her help, she couldn’t have been more understanding and... Read Full Review
Comments (1)Was this helpful?:
By : Penny Graham
20 Jan 2026Hi Thank you for taking the time to highlight the work of our colleague Paige; it's great to hear that our customers are impressed with Paige's support and understanding approach. Thank...
Paige ...
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5 Star Review
By : 'LA'
Services : 2
Would you recommend ? : Yes
Postcode : EH14
13 Jan 2026
People found this helpful
Fantastic support given by Paige, she keeps residents up to date and resolves issues quickly. When I had a problem and asked her help, she couldn’t have been more understanding and... Read Full Review
Comments (0)Was this helpful?:
More proactive agent would be ...
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3 Star Review
By : 'David'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : EH30
13 Jan 2026
People found this helpful0
Never see anyone at property nor do they attend building AGM as it is a shared property with... Read Full Review
Comments (1)Was this helpful?:
By : Penny Graham
20 Jan 2026Hello David We are sorry that you felt the need to post your review, but appreciate your feedback. We were unable to locate your tenancy from your review, so please could you email...
Paige has been fantastic ...
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5 Star Review
By : 'CR'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : FK8
13 Jan 2026
People found this helpful0
Paige has been fantastic throughout the moving process and assisting with all queries in a timely manner. Always friendly and really made my move... Read Full Review
Comments (1)Was this helpful?:
By : Penny Graham
20 Jan 2026Hi CR Thank you for posting your review for our colleague, Paige; it's much appreciated. We are so pleased to hear that Paige was on hand and able to guide you through the application process...
No issues quick repairwith ...
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5 Star Review
By : 'Sharon'
Services : Letting (As a Tenant)
Sold price : £720
Would you recommend ? : Yes
Postcode : EH16
13 Jan 2026
People found this helpful0
No issues quick repair service with exception of the rent charges they are very high in this... Read Full Review
Comments on Agent Fees
Very high in the cost of living crisis, also all houses should be available for shared ownership
Comments (1)Was this helpful?:
By : Penny Graham
15 Jan 2026Hi Sharon Thank you for taking the time to share your feedback and for rating us so highly. We’re happy to hear that, when needed, you have received prompt and efficient repairs —that’s...
Paige ...
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5 Star Review
By : 'Hazel'
Services : Letting (As a Tenant)
Would you recommend ? : No
13 Jan 2026
People found this helpful0
Paige has taken this role on within touchstone with effective communication and calmness and always responds to emails... Read Full Review
Comments (1)Was this helpful?:
By : Penny Graham
15 Jan 2026Hi Hazel Thank you for posting your review for colleague, Paige; it really is appreciated. We're pleased to hear that you have found Paige to be an efficient and effective member of the team....
Generally very quick to sort ...
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4 Star Review
By : 'Howard'
Services : Letting (As a Tenant)
Would you recommend ? : No
13 Jan 2026
People found this helpful0
Generally very quick to sort out problems. Some issues usually related to drains and overflows that are more difficult to sort out tend to go on... Read Full Review
Comments (1)Was this helpful?:
By : Penny Graham
15 Jan 2026Hi Howard Thank you for sharing your feedback with us. We are pleased to hear that you're happy with our service; we'll let the team know. Kind...
Paige is ...
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5 Star Review
By : 'Natalie'
Services : Letting (As a Tenant)
Would you recommend ? : No
13 Jan 2026
People found this helpful0
I like dealing with Paige L. She's always very helpful and quick to respond with good... Read Full Review
Comments (1)Was this helpful?:
By : Penny Graham
15 Jan 2026Hi Natalie Thank you for sharing your feedback with us; it's much appreciated. It's great to know that Paige is engaging with her customers and dealing with any issues promptly; she'll be...
Good service,the management ...
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5 Star Review
By : 'Arek'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : EH16
13 Jan 2026
People found this helpful0
Good service,the management team tries to solve the problem as quickly as possible .Thank you... Read Full Review
Comments (1)Was this helpful?:
By : Penny Graham
15 Jan 2026Hi Arek Thank you for taking the time to highlight the work of our colleague, Paige. We're happy to hear that she and the team act quickly to assist you, when needed. We'll pass on your kind...
Paige always responds to ...
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5 Star Review
By : 'Eve'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : EH14
13 Jan 2026
People found this helpful0
Paige always responds to emails the same day, when possible, and has anything needing addressed taken care of quickly. Definitely the most efficient property manager I’ve had dealings with this... Read Full Review
Comments (1)Was this helpful?:
By : Penny Graham
15 Jan 2026Hi Eve Thank you for sharing your feedback with us. We’re delighted to hear that Paige has provided such prompt and helpful support, when needed. Your kind words mean a lot, and we’ll be sure...
Property ...
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5 Star Review
By : 'Greta'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : EH14
13 Jan 2026
People found this helpful0
Paige Lahmert is a very good property manager. Always answers the emails and tries to help as much as she is able to help and solve... Read Full Review
Comments (1)Was this helpful?:
By : Penny Graham
15 Jan 2026Hi Greta Thank you so much for taking the time to share your feedback. We’re delighted to hear that Paige has been responsive and helpful in managing your property needs. Paige takes great pride...
Give Krzysztof a raise ...
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5 Star Review
By : 'Michael.'
Services : Letting (As a Tenant)
Would you recommend ? : No
5 Dec 2025
People found this helpful0
The detail and care from one of your employees (property administrator) Krzysztof from the beginning of the process was incredible. He was invested in helping us find a home and he was just excellent in every... Read Full Review
Comments (1)Was this helpful?:
By : Penny Graham
5 Dec 2025Hi Michael Thank you for your feedback, it’s much appreciated. We’re delighted to hear your kind words for our colleague, Krzysztof; it’s always great to hear such positive feedback. Thank...
Seamless and a pleasure to ...
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5 Star Review
By : 'Jamie'
Services : Letting (As a Tenant)
Sold price : £645
Would you recommend ? : Yes
Postcode : FK8
2 Jul 2025
People found this helpful0
Seamless and a pleasure to deal with. Feel like the service was above and beyond. I very much appreciate... Read Full Review
Comments (1)Was this helpful?:
By : Penny Graham
8 Jul 2025Hi Jamie Thank you for taking the time to share your experience with our Edinburgh office with us, especially for tagging our colleague Aminah in your review; it makes it easier for us to give...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Please visit our website for our Complaints Procedure:
https:\/\/www.touchstonecps.com\/complaints-procedure
Last updated at 11/19/2025, 11:58:49 AM by allAgents
