0% lettings valuation accuracy
95% lettings fee satisfaction
We’re Touchstone. Renting is changing and we’re the professionals helping to shape that change. We’ve been in business for nearly 30 years, managing all kinds of properties across the UK, from city centre apartments for young professionals to suburban semis for working families. With us, you’re in ...
show more
We’re Touchstone. Renting is changing and we’re the professionals helping to shape that change. We’ve been in business for nearly 30 years, managing all kinds of properties across the UK, from city centre apartments for young professionals to suburban semis for working families. With us, you’re in safe, experienced hands.
If you are experiencing maintenance issues, please contact us either by calling us or via email: [email protected] with details of your property and any outstanding issues. Thank you.
If you are experiencing maintenance issues, please contact us either by calling us or via email: [email protected] with details of your property and any outstanding issues. Thank you.
Latest Reviews
28th Nov 2024
reviewed by 'Chelsea'
25th Nov 2024
reviewed by 'Marzena'
28th Oct 2024
reviewed by 'Stuart'
16th Oct 2024
reviewed by 'Eireanne'
16th Oct 2024
reviewed by 'GAYNA HENDLEY'
14th Oct 2024
reviewed by 'Prathiba Thimmappa'
Opening Hours
Address
Touchstone CPS Ltd
1 Hay Aveune
Edinburgh
City of Edinburgh
EH16 4RW
0131 657 5139
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 95% | £402 | £1,200 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 133 | 28 | 0 | 0 | 0 | 0 | 7 | 2 |
Areas covered
- London
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Sep 29,2021
Sep 29,2021
0
people found
this helpful
this helpful
Very little care or effort for their clients who pay good money. Been waiting two weeks on a response now, now matter how many time I email it's just radio silence. Property managers don't double check the information they receive therefor they can cause much ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 29, 2021
View all comments
(1)
Hi Kayleigh
Thank you for taking the time to leave a review. Apologies that our customer service recently has not met the standard that you should expect.
So that we can assist you with your enquiry, please could you use ref Trustpilot and contact us at [email protected] with details of your property and how we can help.
Kind regards
Penny Graham
Touchstone ...
Aug 04,2021
Aug 04,2021
2
people found
this helpful
this helpful
My property manager is rude and unhelpful.
I have been with touchstone for 4 years. Everything was dealt with in a timely manner and felt the customer care/service was next to none, Last year or it may have been 2019 we receive a new property manager ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 05, 2021
View all comments
(1)
Hi Sophie
We are sorry to hear about the issues that you have raised in your review regarding the buzzer and the service you have received. Please can you contact us at [email protected] with the ref allAgents and we will investigate this matter further for you.
We look forward to hearing from you.
Kind regards
Penny Graham
Touchstone ...
Aug 03,2021
Aug 03,2021
0
people found
this helpful
this helpful
Any issues I had when moving in were dealt with quickly and with an almost immediate reply so great work!...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 04, 2021
View all comments
(1)
Hi Emma
Thank you for your wonderful feedback regarding the service that you have received recently, it's much appreciated.
We are delighted that you received a prompt and professional response to your queries from our colleagues in the Edinburgh Office.
Best wishes in your new home.
Kind regards
Penny Graham
Touchstone ...
Aug 02,2021
Aug 02,2021
0
people found
this helpful
this helpful
I have recently had a leak in my bathroom and my toilet flush stopped working…Matthew Catlow has been on the ball since he was aware of the leak. Clear communication and understanding & had quickly gotten both of my issues rectified. He's lovely to speak ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 04, 2021
View all comments
(1)
Hi Amber
Thank you for your 5* rating and feedback of the service you have received from our colleague Matthew Catlow. It's great to hear that you have confidence in him that any future issues will be dealt with just as promptly and professionally.
Your feedback is greatly appreciated, and will be passed back to both Matthew and the wider team.
Thanks again.
Kind regards
Penny Graham
Touchstone ...
Jul 05,2021
Jul 05,2021
1
people found
this helpful
this helpful
Not allowed to leave 0 stars unfortunately. As a tenant they could not be worse. They ignore requests for essential repairs, do not reply to complaints, and the emergency contacts for repairs needing immediate attention are ignored. As a landlord they will save you from having ...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 05, 2021
View all comments
(1)
Hi Lorna
Thank you for reaching out to us.
I am sorry that you have experienced some issues with maintenance. To assist you further with this, please could you contact us at [email protected] with details of your property and all outstanding issues. The team can then investigate and update you on progress.
We look forward to hearing from you.
Kind regards
Penny Graham
Touchstone ...
Jun 02,2021
Jun 02,2021
0
people found
this helpful
this helpful
We left our touchstone property in April. We had experienced water ingress so the property would have had to be completely redecorated and carpets replaced and we spent 5 hours cleaning a 2 bedroom property when we had emptied it. They then tried to take £150 from our ...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 03, 2021
View all comments
(1)
Hi Lee,
We are sorry that you are experiencing a delay with the return of your deposit following the move out of your property. We would like to address this immediately for you, so can we ask you to please forward us the property address you have vacated at: [email protected]
We look forward to resolving this for you.
Kind regards
Natalie James
Touchstone ...
Apr 27,2021
Apr 27,2021
0
people found
this helpful
this helpful
Professional polite and very fast response and on the point of the subject. Thank you and have a nice day....
read full review
read full review
Was this helpful?
Yes
Yes
May 05, 2021
View all comments
(1)
Hi Cosmin
Thank you so much for your wonderful review of our service, it's very much appreciated.
With kind regards
Penny Graham
Touchstone ...
Feb 25,2021
Feb 25,2021
0
people found
this helpful
this helpful
Sometimes no or slow response to maintenance issues raised and they have to be repeatedly chased up, still sometimes with no action being taken. They ask you to log maintenance requests on an online portal but seem to respond slowly to requests there and direct ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 25, 2021
View all comments
(1)
Hi Melody,
Thank you for reaching out to us regarding issues with the responsiveness of maintenance at your property. I have raised this with your property manager asking her to address anything outstanding for you. If you would like to address any matters directly then please feel free to email us at [email protected].
Kind regards
Natalie James
Touchstone ...
Feb 08,2021
Feb 08,2021
2
people found
this helpful
this helpful
Absolutely abysmal service. Routinely ignore maintenance requests. Have just written my second formal complaint about an issue that has been ongoing for over two years and is continuing to worsen. Have no hope in getting it fixed. Rent, of course, continues to increase....
read full review
read full review
Was this helpful?
Yes
Yes
Mar 30, 2021
View all comments
(3)
Hi Claire
We are very sorry to see your update. Apologies for not responding sooner but we weren't advised of your update by the allAgents system.
Please could I ask that you contact us via [email protected] with details of any outstanding issues so that we can work on a solution for you?
We look forward to hearing from you.
Kind regards
Penny Graham
Touchstone ...
Jan 20,2021
Jan 20,2021
0
people found
this helpful
this helpful
I found dealing with Lyndsey Eaton delightful,she certainly knows her job ,and is very knowledgeable in all aspects of property management,Lyndsey’s pleasant and go ahead attitude in my enquires about my problem was handled promptly,and I look forward to dealing with ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 21, 2021
View all comments
(1)
Hi James and Scott,
Thank you for your wonderful feedback regarding our colleague Lyndsey. We will pass your comments back to her, and are delighted that you received a prompt and professional response to your queries.
Best wishes in your new home.
Kind regards
Natalie James
Touchstone ...
Dec 08,2020
Dec 08,2020
0
people found
this helpful
this helpful
Needed help talking over my current financial situation. This was handled with understanding and care. Very happy with temporary arrangements....
read full review
read full review
Was this helpful?
Yes
Yes
Dec 21, 2020
View all comments
(1)
Hi Margaret,
Thank you kindly for sharing that your recent situation has been handled with understanding and care. Wishing you a safe and Happy Christmas.
Best regards
Natalie, Penny and the wider Touchstone Team ...
Nov 18,2020
Nov 18,2020
0
people found
this helpful
this helpful
Before Lian Dingwall took over our experience was less than stellar to be honest. We were never given a key for the back garden to take our bins out so we were told to get a key cut ourselves from one of our neighbours. Otherwise ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 25, 2020
View all comments
(1)
Hi Jamie,
Thank you for taking the time to provide feedback regarding our colleague Lian. We are delighted that you found Lian was able to respond to your maintenance and queries in a professional and responsive manner. Your feedback is very much appreciated. We wish you well in your new home when you move house shortly.
Kindest regards
Natalie James
Touchstone ...
Oct 27,2020
Oct 27,2020
0
people found
this helpful
this helpful
Julie was fantastic as showing me the property and answering any questions I had. I was offered to view the property before the viewing time as well which was handy....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 30, 2020
View all comments
(1)
Hi Michelle,
We are delighted to hear that you found our colleague Julie helpful and informative. Thank you for taking the time to leave your 5* star review.
Best wished in your new home.
Kind regards
Natalie James
Touchstone ...
Oct 14,2020
Oct 14,2020
0
people found
this helpful
this helpful
Shirene is an excellent PM, professional, helpful and always quick to respond to any queries I have. She has been very helpful arranging the reinstatement of my kitchen/living room ceiling and also arranged for new flooring in the property....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 16, 2020
View all comments
(1)
Hi Carrie,
Thank you for your glowing 5* review for our colleague Shirene. We are delighted that you found her service helpful and responsive.
Your feedback is much appreciated.
Kind regards
Natalie James
Touchstone ...
Oct 13,2020
Oct 13,2020
0
people found
this helpful
this helpful
Showed me around the property, explaining everything clearly whilst following Covid protocol of maintaining social distancing rules, wearing mask and using hand sanitizer....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 19, 2020
View all comments
(1)
Hi Kyle,
Thankyou for your 5* review of our services, and its great to hear that everything has been carried out in a professional manner. Wishing you all the very best in your new home.
Kind regards
Natalie James
Touchstone ...
Oct 13,2020
Oct 13,2020
0
people found
this helpful
this helpful
Sarah and Julie were very helpful with picking a house for us. Nothing was to much trouble and very easy to approach. Look forward to many happy years in our new home at Cocklerow Bank, Millerhill
Margaret Love and William Morgan...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 19, 2020
View all comments
(1)
Hi Margaret and William,
Thankyou both very much for your 5* feedback for our colleagues Sarah and Julie. We are delighted that you found their service helpful and approachable.
Wishing you many happy years in your new home at Cocklerow Bank.
Best wishes
Natalie James
Touchstone ...
Oct 09,2020
Oct 09,2020
1
people found
this helpful
this helpful
Nice flat but very cold and rooms are smaller than what is says as double rooms
Made some complains same day I moved it then shortly after there was a lockdown since the lock down got lifted they've not deemed it fit to contact me ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 09, 2020
View all comments
(1)
Hi Anna,
Your review has been passed to your property manager who will pick up any outstanding issues directly with you.
Kindest regards
Natalie James
Touchstone ...
Oct 07,2020
Oct 07,2020
0
people found
this helpful
this helpful
Our agent was very proactive. She helped us find an apartment promptly. She asked the right questions to identify our needs and wishes and quickly matched them with the properties she had available. She was in touch with us at all moments and was flexible ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 08, 2020
View all comments
(1)
Hi Maria,
Thank you for taking the time to leave your 5* review regarding your experience of our lettings process. We are delighted that you found the process easy and straightforward, and were well communicated with throughout. Wishing you all the very best in your new home.
Kind regards
Natalie James
Touchstone ...
Oct 06,2020
Oct 06,2020
0
people found
this helpful
this helpful
Julie was brilliant throughout the whole procces, kept it nice and simple always very informative and quick to reply with any questions I had. Absolutely no problems at all....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 06, 2020
View all comments
(1)
Hi Stefan,
Thank you for wonderful review for our colleague Julie. We're very pleased that you found her service responsive and informative.
Best wishes in your new home.
Kind regards
Natalie James
Touchstone ...
Oct 06,2020
Oct 06,2020
0
people found
this helpful
this helpful
Great service!
Julie was really nice during our visit to the property, she arrived on time, explained really clearly how mid rent works (it is my first time) and how the contactless contract and starting day will be arrange. She answer professionally to all my ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 06, 2020
View all comments
(1)
Hi Fran,
Your feedback regarding our colleague Julie is vey much appreciated. We're very pleased that you found her service professional and informative.
Thanks again, and best wishes in your new home.
Kind regards
Natalie James
Touchstone ...
Oct 05,2020
Oct 05,2020
0
people found
this helpful
this helpful
Julie who done the viewing was amazing! Answered all the questions I had and was super friendly. Would definitely recommend x...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 06, 2020
View all comments
(1)
Hi Kelsey,
Thank you for your 5* star review for Julie in our Edinburgh team. We're delighted that you found her helpful and friendly.
Best wishes in your new home.
Kind regards
Natalie James
Touchstone ...
Sep 11,2020
Sep 11,2020
0
people found
this helpful
this helpful
Julie was so helpful from start to finish and always answered any questions that we had. She was great at explaining things to use both and made us feel so relaxed at the viewing. We really appreciate all her help in getting us in to ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 14, 2020
View all comments
(1)
Hi Courtney,
Your feedback regarding our colleague Julie is very much appreciated, so thank you for taking the time to leave your 5* review. We're delighted that you felt at ease throughout the process.
Wishing you all the best in your new home.
Kind regards
Natalie James
Touchstone ...
Sep 11,2020
Sep 11,2020
0
people found
this helpful
this helpful
I am very positive suprised of standards in your company. So good experience. Absolutely number one, Julie and Rebbeca. Julie is a lovely person, very open and friendly. Perfect communication, very kind and polite. Absolutely no stress during the viewing. Brilliant service! Keep it up, ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 14, 2020
View all comments
(1)
Hi Manuel,
Thank you for your five* rating and also of your great review of the service you have received from our colleagues Julie and Rebecca. We're very pleased you've found the process stress free.
Best wishes in your new home.
Kind regards
Natalie James
Touchstone ...
Sep 03,2020
Sep 03,2020
0
people found
this helpful
this helpful
Great communication... clear concise and businesslike put me at ease immediately and guided me through the viewing and application process....
read full review
read full review
Was this helpful?
Yes
Yes
Sep 07, 2020
View all comments
(1)
Hi John,
Thank you for your 5 star review and for taking the time to leave such a positive review about the service you have received. We're delighted that the lettings journey has been smooth for you.
Best wishes in your new home.
Kind regards
Natalie James
Touchstone ...
Aug 17,2020
Aug 17,2020
0
people found
this helpful
this helpful
Although there was an initial mix up. With keys, Julie went above and beyond to arrange with her boss, to make sure I could See the property the day after. The customer service was great, quick Responses and accommodating to my wish to have a ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 17, 2020
View all comments
(1)
Hi Lisa,
Thank you for your feedback regarding our colleague Julie. Its great to hear that her service went above and beyond, and that this process has moved at pace and been accommodating for you.
We are looking forward to moving you in.
Many thanks
Natalie James
Touchstone ...
Aug 10,2020
Aug 10,2020
0
people found
this helpful
this helpful
Very pleased with my experience with Julie at Touchstone. Far exceeds the other agencies I have been recently dealing with. Professional, courteous, knowledgeable and with a personal touch, I would highly recommend their services....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 11, 2020
View all comments
(1)
Hi Lorna
Thank you for taking the time to leave such wonderful feedback regarding our colleague Julie. We're pleased that you found her service professional and knowledgable but also having a personal touch.
Best wishes in your new home.
Kind regards
Penny Graham
Touchstone ...
Aug 06,2020
Aug 06,2020
1
people found
this helpful
this helpful
The process for one tenant moving out and the other one staying . Joint tenancy to a sole tenancy was beyond stressful . The company does not do a “change in tenancy agreement “ so we had to terminate the joint agreement and create another one . This left ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 07, 2020
View all comments
(1)
Hi Maxine,
Thank you for your time on the phone today and for your feedback, which is gratefully received. As discussed I will be back in touch with you to regarding your queries.
Kind regards
Natalie James
Touchstone ...
Jul 31,2020
Jul 31,2020
0
people found
this helpful
this helpful
Julie was amazing and got us a beautiful flat in such a short amount of time! A very quick process and such fast responses from Julie and was such a lovely person to speak to. Can’t recommend touchstone enough for everything they have done ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 03, 2020
View all comments
(1)
Hi Jessica,
Thank you for the wonderful feedback you have given regarding our colleague Julie. We're pleased that you found her service prompt and that the process was carried out quickly for you.
Best wishes in your new and beautiful flat.
Kind regards
Natalie James
Touchstone ...
Jul 28,2020
Jul 28,2020
0
people found
this helpful
this helpful
Best landlord I've ever had. It must be in the company culture because everyone I've ever interacted with there always treats you as an individual. They listen to your needs, they're helpful and kind. Use these guys whenever you can....
read full review
read full review
Was this helpful?
Yes
Yes
Jul 29, 2020
View all comments
(1)
Hi Louise,
Thank you for your wonderful feedback regarding the service you've received from our colleagues in Edinburgh. Its great to hear that you found them helpful, kind and responsive to your needs.
Your feedback is greatly appreciated. Wishing you all the very best in your new home.
Kind regards
Natalie James
Touchstone ...
Jul 20,2020
Jul 20,2020
0
people found
this helpful
this helpful
Julie who showed me around my property was so pleasant to be around. She was friendly and informative. She made me feel right at home!
The perfect balance between professional and personal...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 21, 2020
View all comments
(1)
Hi Jessica
Thank you for your wonderful review and feedback regarding our colleague Julie. We are delighted that her professional, friendly and informative style made you feel at home.
Best wishes in your new home, and thanks again.
Kind regards
Natalie James
Touchstone ...
Lian
Vendor Fees
No fees set.Landlord Fees
No fees set.Tenant Fees
No fees set. Last updated at 05/06/2024, 2:47 PM by Penny GrahamComplaints Procedure
Please visit our website for our Complaints Procedure:
https://www.touchstonecps.com/complaints-procedure
Last updated at 1:47 PM 05/06/2024 by Penny Graham
https://www.touchstonecps.com/complaints-procedure
Best Letting Agent in EH16 
Best Letting Agent in Edinburgh 
