0% lettings valuation accuracy
95% lettings fee satisfaction
We’re Touchstone. Renting is changing and we’re the professionals helping to shape that change. We’ve been in business for nearly 30 years, managing all kinds of properties across the UK, from city centre apartments for young professionals to suburban semis for working families. With us, you’re in ...
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We’re Touchstone. Renting is changing and we’re the professionals helping to shape that change. We’ve been in business for nearly 30 years, managing all kinds of properties across the UK, from city centre apartments for young professionals to suburban semis for working families. With us, you’re in safe, experienced hands.
If you are experiencing maintenance issues, please contact us either by calling us or via email: [email protected] with details of your property and any outstanding issues. Thank you.
If you are experiencing maintenance issues, please contact us either by calling us or via email: [email protected] with details of your property and any outstanding issues. Thank you.
Latest Reviews
28th Oct 2024
reviewed by 'Stuart'
16th Oct 2024
reviewed by 'Eireanne'
16th Oct 2024
reviewed by 'GAYNA HENDLEY'
14th Oct 2024
reviewed by 'Prathiba Thimmappa'
29th Sep 2024
reviewed by 'Amanda'
27th Sep 2024
reviewed by 'Conor'
Opening Hours
Address
Touchstone CPS Ltd
1 Hay Aveune
Edinburgh
City of Edinburgh
EH16 4RW
0131 657 5139
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 95% | £402 | £884 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 131 | 28 | 0 | 0 | 0 | 0 | 7 | 2 |
Areas covered
- London
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
Overall
Overall
Latest Properties
No Properties
Feb 02,2024
Feb 02,2024
0
people found
this helpful
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Super happy with Touchstone service!
The letting process was very quick and smooth. Nigel answered immediately every question and doubt we had, and even if there were a few things not in place the day we got our keys, they solved it and arranged it ...
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Feb 02, 2024
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(1)
Hi Lucia
We're delighted to see that you found your recent experience with our team in Edinburgh both quick and smooth. Thank you for posting your review, Nigel and the rest of the team will be chuffed with your feedback.
Best wishes to you in your new home.
Kind regards
Touchstone ...
Nov 30,2023
Nov 30,2023
0
people found
this helpful
this helpful
Everything was made simple and quickly taken care of. Support is offered if needed to set up all bills and when I have contacted the office through email or phone, I have been given a swift reply.
There is initially a lot of paperwork in ...
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Dec 05, 2023
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Hi Coral
Thank you for your 5* rating and for posting your lovely review about our service. We really do appreciate all feedback from our customers but it's especially pleasing to see a happy customer and a team's work appreciated. Thank you.
Best wishes to you in your new home.
Kind regards
Touchstone ...
Nov 28,2023
Nov 28,2023
0
people found
this helpful
this helpful
I can not be more satisfied & amazed at how easy the process was on finding my new home from the application to contracts plus help & advise it was all so easy and done with a week more or less,such a stress free experience thank ...
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Nov 29, 2023
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Hi Michaela
Thank you so much for your sharing your recent experience with us in finding your new home. We are delighted that you found the process easy and stress free. Thanks too for tagging Krzysztof, he'll be delighted with the mention!
Best wishes to you in your new home.
Kind regards
Touchstone ...
Sep 28,2023
Sep 28,2023
0
people found
this helpful
this helpful
If I could rate the service lower I would. You are a complete and utter joke. The safety of tenants is the furthest from your agenda. And it’s a complete joke you’ve even included a survey on the back of your email, considering ...
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Oct 04, 2023
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(1)
Hello Jacqueline
Thank you for sharing your experience with us. We really do appreciate all feedback from our customers.
We are very sorry to see that you have been experiencing issues with the communal areas in your building and for any inconvenience that this may have caused you. Your comments have been noted and passed to the team for review.
Kind regards
Touchstone ...
Sep 05,2023
Sep 05,2023
0
people found
this helpful
this helpful
The communication should be looked at, as most of the time emails are not answered at all.
Im unsure if it because of lack of care or lack of work force to carry out these tasks.
You might give information on missing things after move ...
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Sep 06, 2023
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(1)
Hi Timi
Thank you for your review, and for highlighting the issues you have encountered recently. We are sorry for any inconvenience caused.
Please be assured that your feedback will be shared with the team for review to see where improvements can be made going forward.
If you have any matters currently outstanding, feel free to contact us at [email protected] using the Ref: Allagents with details of your property, and a colleague will be in touch.
Kind regards
Touchsto ...
Sep 01,2023
Sep 01,2023
0
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this helpful
this helpful
Very slow to respond and even then no real solution offered! Lots of outstanding complaints awaiting resolution...
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Sep 06, 2023
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Hello Sarah
Thank you for taking the time to rate and review our company, we appreciate all feedback.
We are very sorry that you have experienced some delays recently when dealing with the team but would ask that if you have any issues outstanding, please contact us at [email protected] using the Ref: Allagents with details of your property with any outstanding matters, and a colleague will reach out to you.
Kind regards
Touchstone ...
Aug 17,2023
Aug 17,2023
0
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this helpful
this helpful
Billies response was prompt and feedback timely. Thank you billie...
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Aug 17, 2023
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Hello Akpan
Thank you so much for providing your review for our colleague, Billie. It's always lovely for us to read and Billie will be delighted with your feedback.
Thanks again.
Kind regards
Touchstone ...
Aug 11,2023
Aug 11,2023
0
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this helpful
this helpful
From a tenants point of view, there are very few if any positive interactions I had with Touchstone. From the start of the tenancy things were difficult. On our first day we were given an incorrect code to unlock a keybox with our keys in ...
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Aug 15, 2023
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Hello
Thank you for bringing these issues to our attention. We are very sorry that your experience with us did not run smoothly.
We appreciate that you’ve probably already been in contact with us about this but if you still need assistance with the points raised or if you’d like to raise anything further with us, please email us at [email protected] using the Ref: allAgents with details of your property and any outstanding matters. Thank you.
Kind regards
Touchstone ...
Jul 26,2023
Jul 26,2023
0
people found
this helpful
this helpful
Lyndsey Eaton has been by far the best housing officer we have seen over the last 6 years in our area . Took on a back log of work including overspill from COVID . Deals with any issues I have had quickly and Efficiently ....
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Jul 27, 2023
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Hi Maxine
Thank you for your glowing commendation of our colleague Lyndsey!
Customer care is important to us, so we really appreciate you taking the time to acknowledge the help and assistance provided by Lyndsey recently. Coming from a long term customer, it’s great for us to see and Lyndsey will be chuffed with your review, so thanks again.
Best wishes to you.
Kind regards
Touchstone ...
Jun 30,2023
Jun 30,2023
0
people found
this helpful
this helpful
Excellent service from Krzysztof Lubuszewski, I have had some issues obtaining an application for the new properties at Kane Neuk and he resolved this quickly and answered my other questions. He provided help and advice and followed up with emails to confirm I had what ...
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Jul 04, 2023
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Hi Liza
Thank you so much for taking the time to post about your recent experience with us. Thanks too for the glowing commendation for our colleague, Krzysztof, he'll be chuffed with your comments.
We are so happy that Krzysztof was able to assist you.
Best wishes to you.
Touchstone ...
Mar 22,2023
Mar 22,2023
0
people found
this helpful
this helpful
Excellent customer service, good communication throughout the whole process! This made me feel at ease knowing if I had a question, it would be answered promptly, and completely. I am grateful for such an easy and efficient transaction....
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Mar 30, 2023
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Hi Hazel
Thank you so much for your wonderful review of the service that you received recently from our team in the Edinburgh office, we really do appreciate your time on this.
It’s wonderful to receive such positive feedback about service from our customers. The team will be delighted with you comments, so thanks again.
Best wishes
Touchstone ...
Feb 23,2023
Feb 23,2023
0
people found
this helpful
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This company will provide you with a very 'extensive' initial report of the condition of the property before moving in but this will omit any damage that they don't want you to see. They will then push you to sign the tenancy form accepting this ...
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Feb 28, 2023
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Hi Jordan
We are sorry that you are unhappy with the outcome of your recent tenancy check-out.
Finalising deposits can be contentious but our colleagues aim to be professional throughout negotiations. We are sorry if you felt that this was not the case.
Moving forward, please be assured that your review will be fed back to the management team.
Best wishes to you in your new home.
Kind regards
Touchstone ...
Jan 12,2023
Jan 12,2023
0
people found
this helpful
this helpful
Quality of service much worse than that I received from my previous agent. Long time waiting for any response - questions remain unanswered. Accuracy of information about property rented not sufficient - hard to settle in a new place and start functioning normally without possessing ...
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Jan 12, 2023
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Hi
We are sorry that you’ve had a negative experience with us but thank you for bringing these issues to our attention.
If there’s anything that you are still waiting on from us, please email us at [email protected] using the Ref: allAgents with details of your property and any outstanding matters, and a colleague will be in touch with you.
We look forward to hearing from you.
Kind regards
Touchstone ...
Nov 01,2022
Nov 01,2022
0
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this helpful
this helpful
The experience has been fantastic!!!
after trying to secure an accommodation for two months now
We are forever grateful !!!
THANK YOU ....
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Nov 04, 2022
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Hi Esther
Thank you for taking the time to share your experience with us, it really is appreciated. We're delighted that we were able to help you in your search for a new home.
Best wishes to you in your new home.
Kind regards
Penny Graham
Touchstone ...
Nov 01,2022
Nov 01,2022
0
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this helpful
this helpful
Getting an accommodation was really terrify and mind disturbing for 2months, but TOUCHSTONE CPS ltd came to my rescue and the experience was fantastic and i will forever be grateful....
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Nov 04, 2022
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Hi Kay
Thanks so much for sharing your experience with us, it's means a lot to us. We're delighted that we could help you in your search for a new home.
Best wishes to you in your new home.
Kind regards
Penny Graham
Touchstone ...
Oct 29,2022
Oct 29,2022
0
people found
this helpful
this helpful
Since I enquired about the property advertised everything has went smoothly.
All the staff members I dealt with were very helpful, nothing was too much trouble....
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Nov 01, 2022
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Hi Rosemary
Thank you for sharing your experience, it means a lot to us.
It's great to see that you everything went smoothly for you and that you found our colleagues helpful.
Thanks again for your time, we really do appreciate it.
Best wishes to you in your new home.
Kind regards
Penny Graham
Touchstone ...
Oct 16,2022
Oct 16,2022
0
people found
this helpful
this helpful
Was in desperate need of a flat and Touchstone were very efficient (and quick) in getting me one. Leanne showed me around the flat and was very helpful. Thanks, really appreciate your help....
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Oct 18, 2022
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Hi John
That's great news! We're so pleased that we could help you find a new home. Thanks too for highlighting our colleague, Leanne. She'll be chuffed that you've taken the time to post a review, so thanks again.
Best wishes to you in your new home.
Kind regards
Penny Graham
Touchstone ...
Oct 10,2022
Oct 10,2022
0
people found
this helpful
this helpful
The property was a great price in a great location. All the touchstone staff were very helpful and quick at responding whenever I needed assistance....
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Oct 18, 2022
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(1)
Hi Holly
Thank you for providing a review for Touchstone following your search to find a new home recently. It's always appreciated when we receive feedback from our customers, and we're delighted that you found our colleagues helpful and responsive whenever you needed them. Thanks again.
Best wishes to you in your new home.
Kind regards
Penny Graham
Touchstone ...
Sep 19,2022
Sep 19,2022
0
people found
this helpful
this helpful
We moved in back in March, the property wasn’t very clean and there were quite a few problems with the flat itself, which the property manager assured would be fixed in the following week or two of moving in. Then he left, and didn’...
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Sep 21, 2022
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(1)
Hi Rach
Thank you for providing feedback of your experience with us. Naturally we are disappointed that our service hasn’t met the standards that you should expect, and we are sorry for this.
So that we can progress matters for you, please could you email us at [email protected] with details of your property and any outstanding issues, and a colleague will be in contact with you shortly.
We look forward to hearing from you.
Kind regards
Penny Graham
Touchstone ...
Jun 29,2022
Jun 29,2022
0
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this helpful
this helpful
I have had the same issue with a neighbour who lives above me causing so much excessive noise day and night that I can’t even relax in my own home for over 7 months now.
I have brought this to the attention of my property ...
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Jul 13, 2022
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Hi Grace
We are very sorry to see that you have been experiencing difficulties with your neighbour. Please could we ask that you contact us direct at [email protected] with details of your property and any outstanding issues and a colleague will be in contact with you.
We look forward to hearing from you.
Kind regards
Penny Graham
Touchstone ...
Jun 28,2022
Jun 28,2022
0
people found
this helpful
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My experience as a tenant with Touchstone, Edinburgh has been terrible so far (and imagine I haven't even moved in to my new apartment yet).
Several little things have happened that would normally be red flags but probably the most important one has been with ...
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Jul 13, 2022
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Hi Arkan
We are disappointed to read the comments in your review as this isn't the service that Touchstone desires for its customers. Please could we ask that you contact us direct at [email protected] with details of your property, so that we can raise the points raised with the relevant team?
We look forward to hearing from you.
Kind regards
Penny Graham
Touchstone ...
Jun 04,2022
Jun 04,2022
0
people found
this helpful
this helpful
Great place to live apart from Manager.
I moved out due to his bad attitude.
Real pity as it is a really nice place!...
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Jun 21, 2022
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Hi Isa
Thank you for providing your feedback about our service. We are pleased that you enjoyed your time in your property but we are naturally disappointed to see that you felt the need to move out due to issues with your property manager. In such circumstances, we would encourage our customers to contact us via [email protected] to raise any concerns or issues and a colleague will reach out to see how best to move forward.
We are sorry to see you go but wish you well for the ...
Apr 19,2022
Apr 19,2022
0
people found
this helpful
this helpful
Both Charlotte Reid and Donovan Hlabangana are amazing and really helpful property managers.
I had to move flat due to a divorce and I ended up renting another flat with touchstone and their help has been great.
Really professional and caring at the same time....
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Apr 26, 2022
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Hi Stavros
Thank you so much for providing your wonderful review of the service you received recently from my colleagues Charlotte and Donovan, it is very much appreciated.
I am delighted to see that you have found them both professional and caring. I’ll ensure that your comments are relayed to them.
Best wishes to you in your new home.
Kind regards
Penny Graham
Touchstone ...
Mar 15,2022
Mar 15,2022
1
people found
this helpful
this helpful
Great Property Manager!
Donavan was extremely helpful and kind when showing us the property. I was in crutches due to an injury and he was very courteous in holding doors open for me and asking if I needed anything. The application process was also made ...
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Mar 15, 2022
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Hi Jack
Thank you so much for your wonderful review of the service that you have received recently from our colleague Donovan in the Edinburgh office, it is very much appreciated.
We are delighted that you found Donovan helpful and kind with both viewings and the move-in process. I'll have great pleasure in relaying your kind comments back to Donovan and the Team.
Best wishes to you in your new home.
Kind regards
Penny Graham
Touchstone ...
Feb 10,2022
Feb 10,2022
0
people found
this helpful
this helpful
Went to view a property today which was a new build in Edinburgh. The agent Karolina was exceptional and professional in her business and would highly recommend this business and there associates. They have all been professional with there communication throughout. If i could give ...
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Feb 21, 2022
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Hi Paul
Thank you for your glowing commendation of the service you received from us recently in your search for a new home, particularly to Karolina in the Edinburgh office, it's much appreciated.
I will ensure that your comments are passed on to Karolina and the team.
Best wishes to you.
Kind regards
Penny Graham
Touchstone ...
Feb 08,2022
Feb 08,2022
0
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this helpful
this helpful
Leanne Reid - Touchstone:
Leanne was very helpful and friendly from the very beginning. She helped us get the flat we want, decide the moving in date that suit us, and solve any problem in the flat very smoothly....
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Feb 21, 2022
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Hi Abdullah
Thanks so much for taking the time to provide your review of the service you received recently from our colleague Leanne Reid in our Edinburgh office, it's much appreciated. I will be sure to pass on your comments to Leanne. Thanks again.
Best wishes to you in your new home.
Kind regards
Penny Graham
Touchstone ...
Feb 07,2022
Feb 07,2022
0
people found
this helpful
this helpful
Being a newcomer in Edinburgh, we were struggling to find a house. The housing season was crazy and we were viewing houses after houses with rejections in our plate and not finding a good place to live in. For us, the way Touchstone handles their ...
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Feb 08, 2022
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Hi Fattah
Thank you so much for your wonderful review of your new home. I am delighted that your search for a home is at an end and that you are enjoying your new space.
Thanks too for your comments about the service you received during your search for a new home, it's great to be able to share this feedback with the team.
Best wishes in your new home.
Kind regards
Penny Graham
Touchstone ...
Dec 20,2021
Dec 20,2021
0
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this helpful
this helpful
Absolutely amazing, 1st flat and answering all my hundreds of endless questions. Replies so quickly and always helps with anything I'm needing....
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Dec 21, 2021
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Hi Yasmin
Thank you for taking the time to leave your lovely review at this busy time, it's much appreciated.
We're delighted that you found our colleagues helpful when guiding you through your first tenancy. I'll be sure to feed back your review to our colleagues in the Edinburgh office. Thanks again.
Best wishes to you in your new home, for Christmas and the New Year.
Kind regards
Penny Graham
Touchstone ...
Sep 29,2021
Sep 29,2021
0
people found
this helpful
this helpful
Very little care or effort for their clients who pay good money. Been waiting two weeks on a response now, now matter how many time I email it's just radio silence. Property managers don't double check the information they receive therefor they can cause much ...
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Sep 29, 2021
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Hi Kayleigh
Thank you for taking the time to leave a review. Apologies that our customer service recently has not met the standard that you should expect.
So that we can assist you with your enquiry, please could you use ref Trustpilot and contact us at [email protected] with details of your property and how we can help.
Kind regards
Penny Graham
Touchstone ...
Aug 04,2021
Aug 04,2021
2
people found
this helpful
this helpful
My property manager is rude and unhelpful.
I have been with touchstone for 4 years. Everything was dealt with in a timely manner and felt the customer care/service was next to none, Last year or it may have been 2019 we receive a new property manager ...
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Aug 05, 2021
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Hi Sophie
We are sorry to hear about the issues that you have raised in your review regarding the buzzer and the service you have received. Please can you contact us at [email protected] with the ref allAgents and we will investigate this matter further for you.
We look forward to hearing from you.
Kind regards
Penny Graham
Touchstone ...
Lian
Vendor Fees
No fees set.Landlord Fees
No fees set.Tenant Fees
No fees set. Last updated at 05/06/2024, 2:47 PM by Penny GrahamComplaints Procedure
Please visit our website for our Complaints Procedure:
https://www.touchstonecps.com/complaints-procedure
Last updated at 1:47 PM 05/06/2024 by Penny Graham
https://www.touchstonecps.com/complaints-procedure
Best Letting Agent in EH16 
