0% lettings valuation accuracy
95% lettings fee satisfaction
We’re Touchstone. Renting is changing and we’re the professionals helping to shape that change. We’ve been in business for nearly 30 years, managing all kinds of properties across the UK, from city centre apartments for young professionals to suburban semis for working families. With us, you’re in ...
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We’re Touchstone. Renting is changing and we’re the professionals helping to shape that change. We’ve been in business for nearly 30 years, managing all kinds of properties across the UK, from city centre apartments for young professionals to suburban semis for working families. With us, you’re in safe, experienced hands.
If you are experiencing maintenance issues, please contact us either by calling us or via email: [email protected] with details of your property and any outstanding issues. Thank you.
If you are experiencing maintenance issues, please contact us either by calling us or via email: [email protected] with details of your property and any outstanding issues. Thank you.
Latest Reviews
28th Oct 2024
reviewed by 'Stuart'
16th Oct 2024
reviewed by 'Eireanne'
16th Oct 2024
reviewed by 'GAYNA HENDLEY'
14th Oct 2024
reviewed by 'Prathiba Thimmappa'
29th Sep 2024
reviewed by 'Amanda'
27th Sep 2024
reviewed by 'Conor'
Opening Hours
Address
Touchstone CPS Ltd
1 Hay Aveune
Edinburgh
City of Edinburgh
EH16 4RW
0131 657 5139
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 95% | £402 | £884 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 131 | 28 | 0 | 0 | 0 | 0 | 7 | 2 |
Areas covered
- London
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Jun 06,2024
Jun 06,2024
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Professional, very kind and always helpful and responsive. Highly recommended....
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Jun 13, 2024
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Hi Norbert
Thank you for your review and your recommendation; we appreciate the time spent on this. We're pleased to hear that you found our colleague, Paige, to be helpful and responsive; this is exactly what Paige aims for!
Best wishes
Touchstone ...
Jun 06,2024
Jun 06,2024
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I am happy with the said property as it is quite continent for me....
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Jun 13, 2024
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Hello
Thank you taking the time to leave a review for us and for tagging our colleague Ivana. It's fantastic to hear that you're pleased with both our service and the property ?
Best wishes.
Touchstone ...
Jun 06,2024
Jun 06,2024
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I am satisfied with the service. I have been getting good response for any issues I had.
Thanks....
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Jun 05,2024
Jun 05,2024
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Hi Billie Dunn, things are going well,can you replace a new stand dry stand for clothes in our building back garden . It's damaged thank you for the help.
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Jun 05, 2024
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Hello Mad
Thank you for your post; we're pleased to hear that everything is going well.
Just to confirm, your message was forwarded to our colleague Billie, and we understand she is now in contact about the clothes line.
Kind regards
Penny ...
Jun 05,2024
Jun 05,2024
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Moved into one of the new David Wilson apartments at Cammo just over 1 year ago and have found the whole experience and services provided by Touchstone to be professional, reliable and easy. My property manager Chris John was super welcoming when moving in, assuring me ...
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Jun 05, 2024
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Hi Katie
We're happy to hear that you've had a good first year in your Touchstone home.
It's wonderful to hear that your property manager, John, has been attentive and that you feel supported by someone willing to assist with any queries; he'll be pleased with your feedback ?.
Looking forward to more of the same in the coming year.
Best wishes
Touchstone ...
Jun 05,2024
Jun 05,2024
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Touchstone has proven beyond doubt that they are reliable , supportive and attentive to the needs of their clients, would choose touch stone over again and would gladly recommend anytime....
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Jun 05, 2024
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Hi Monica
Thank you for your warm commendation of our services, it's lovely to see. Thanks too for tagging our colleague, Billie, into your review; we really appreciate it.
It is wonderful to hear that you feel supported by your property manager Billie and the wider team, and that any queries have been dealt with promptly.
Best wishes
Touchstone ...
Jun 04,2024
Jun 04,2024
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This is my second time renting a property with touchstone and it feels like a new management because me experience this time is not encouraging at all.first of,apartment wasn’t properly cleaned,so many things needs to be fixed which is still not ...
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Jun 05, 2024
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Hello Ogunnaike
Thank you for providing feedback. We're sorry that second time around things haven't been as smooth for you as we would have liked.
We realise you have already raised this with the team, but please contact us at [email protected] with the Ref: allAgents - repairs, as well as details of your tenancy and any ongoing issues, so that we can look into it further and deal with these matters for you.
We look forward to hearing from you.
Kind regards
Touchstone ...
Jun 04,2024
Jun 04,2024
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Very efficient and fast problem solving. Happy with the outcome....
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Jun 05, 2024
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Hi Greta
Thank you for sharing your experience with us; we greatly appreciate it.
Thanks too for tagging our colleague Billie into your review and for providing such wonderful feedback; she will be delighted ?.
Best wishes
Touchstone ...
Jun 04,2024
Jun 04,2024
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Very helpful property managers (Mr. Billie Dunn & Ms. Lyndsay Eaton)....
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Jun 05, 2024
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Hi Kaz
Thank you for taking the time to review your Touchstone experience.
It's wonderful to hear that you found our colleagues Billie and Lyndsay helpful; they'll appreciate your feedback. Thank you.
Best wishes
Touchstone ...
Jun 04,2024
Jun 04,2024
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He has been good with the service and always attending to my needs....
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Jun 05, 2024
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Hi Muslimah
Thank you for taking the time to provide a review of our services, and especially for tagging our colleague Billie into your review; it's much appreciated.
Billie will be delighted with your feedback.
Best wishes
Touchstone ...
Jun 04,2024
Jun 04,2024
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Always super helpful and friendly! Could ask for a better person to help out!...
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Jun 05, 2024
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Hi Hope
What a lovely review; thank you.
It's always great to hear such positive things about our colleagues; the Edinburgh team will really appreciate your feedback.
Best wishes
Touchstone ...
Jun 04,2024
Jun 04,2024
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Billie handled sensitive situations very well with a fair and just way....
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Jun 05, 2024
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Hi Daniel
Thank you for sharing your experience with us; we greatly appreciate it.
Thanks too for your feedback on our colleague, Billie. It's good to know that when dealing with sensitive situations, Billie can manage them with understanding and sensitivity.
Best wishes
Touchstone ...
Jun 04,2024
Jun 04,2024
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Very fast response, Very polite. Good job. Thank you Billie...
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Jun 05, 2024
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Hi Ernst
Thank you for taking the time to provide your review and feedback about our colleague, Billie. We're pleased to hear you found her responsive and polite; Billie makes customer service a priority in all she does.
Best wishes
Touchstone ...
Jun 01,2024
Jun 01,2024
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Krzysztof is extremely helpful and the whole process was so straight forward and the team made it as stress free as possible to move 😊...
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Jun 04, 2024
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Hi Taylor
Thank you for taking the time to share your experience with us. We are pleased to hear that you found our procedures easy and that the move was stress-free for you.
We appreciate you recognising the efforts of our colleague Krzysztof and the rest of the Edinburgh team, thank you.
Best wishes to you in your new home.
Kind regards
Touchstone ...
May 29,2024
May 29,2024
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I have been with Touchstone for a couple of years now and I am very happy with the service. They are quick to respond to communications and always happy to help....
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May 30, 2024
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Hi Kyle
Thank you for sharing your experience with Touchstone's Edinburgh office; we greatly appreciate it.
As a long-time customer, we're delighted to hear that you find us helpful and responsive. Thank you also for tagging our colleague Paige in your review, we'll be sure to let her know your feedback.
Kind regards
Touchstone ...
May 24,2024
May 24,2024
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Very good housing officer Paige responded immediately to my issue with my flat she is very polite and thorough in her work very professional....
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May 28, 2024
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Hi Sarah
Thank you for sharing your recent experience with our colleague, Paige in the Edinburgh office.
Paige has become a valued and respected member of the Touchstone team, and it's no surprise given her ability to keep our customers informed of developments in a pleasant and professional manner.
We will pass on your comments to Paige; she will be delighted. Thank you.
Kind regards
Touchstone ...
May 23,2024
May 23,2024
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Wonderful experience with my property manager since she took over....
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May 28, 2024
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Hello
Thank you for your wonderful feedback about our colleague, Paige. We're pleased that you found Paige helpful during your recent conversations and that our overall service has improved.
We'll pass your feedback onto the Paige, she'll be thrilled.
Kind regards
Touchstone ...
May 14,2024
May 14,2024
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Touchstone is quite an amazing housing agency with neat and very affordable homes. The customer service is topnotch. Response to request or complaints are treated as quick as possible...
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May 15, 2024
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Hi Akinola
We appreciate you sharing your fantastic feedback on our customer service; that you thought our service was top-notch and that our colleagues were quick to respond to any questions or requests has made our day!
We also appreciate you tagging Paige, one of our colleagues, to your review; she will be pleased.
Best wishes to you in your new home.
Kind regards
Touchstone ...
May 13,2024
May 13,2024
0
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Paige has been amazing at looking after any issues. I feel like we’ve became best friends as we’ve had to speak to much. Whilst some of our views may differ on certain aspects - I do feel that Paige has our back. I ...
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May 14, 2024
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Hi Richard
Thank you for your feedback, we do appreciate it.
Paige has become very popular among our customers since joining Touchstone, and it's easy to see why. Thank you for recognising Paige's efforts; she puts a lot of effort into assisting our customers while any issues are ongoing.
Thank you for being a central point of contact for Paige onsite by reporting any issues that your fellow residents have pointed out with bins, landscaping, and so on; it makes matters run more smooth ...
May 11,2024
May 11,2024
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Paige is very helpful and relays information quickly/concisely.
Overall I love living in this flat and hope to be here for many more years to come!...
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May 14, 2024
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Hi Meg
We appreciate you sharing your experience with us. Thank you for your kind words about our colleague, Paige. She is quickly becoming a firm favourite among our customers due to her professionalism and great communication skills.
Coming from a long-time customer, we are delighted to hear that you are enjoying living in a Touchstone home ?
Best wishes
Touchstone ...
May 09,2024
May 09,2024
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I am pleased to express my satisfaction with the current level of support and proactive measures that are being taken to address the longstanding issues I have been facing for years....
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May 09, 2024
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Hi Linda
We appreciate your time in reviewing Touchstone.
We are sorry that prior to our colleague Paige becoming your property manager, you had some unresolved issues. We are happy to hear that with Paige's help, you feel supported and that these issues are now being investigated for you.
Best wishes
Touchstone ...
May 09,2024
May 09,2024
0
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Paige has been very helpful since she assumed this position.
She responds to email in the shortest possible time.
She follows up complains and maintenance appointment until the issue is solved.
She is polite in her communication too...
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May 09, 2024
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Hello Albert
Thank you for taking the time to post about your recent experience with our colleague, Paige.
We are happy to hear that you have found Paige to be very helpful and attentive in following up on any outstanding concerns since becoming your property manager.
Again, thank you; Paige will be pleased with your kind words.
Best wishes
Touchstone ...
May 07,2024
May 07,2024
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Paige Lahmert responds very quickly AND acts quickly. Sometimes there were problems with Contractors and she solved all the issues....
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May 09, 2024
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Hi Bartosz
We appreciate your feedback about one of our colleagues, Paige. We are pleased to learn that Paige has helped to resolve any concerns quickly and that she's kept you informed along the way.
Thanks again.
Best wishes
Touchstone ...
May 07,2024
May 07,2024
0
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Paige has been a breath of fresh air to deal with since becoming our property manager. Every issue I've had, even minor things, she has dealt with quickly and kept me updated.
After having a few different property managers, it's great to have someone that ...
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May 09, 2024
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Hi Donna
Thank you so much for taking the time to recognise our colleague Paige's recent excellent customer service. We're happy to hear that Paige has kept you informed and handled any issues promptly since taking over as your property manager.
Paige will be thrilled with your feedback, as are we. She's becoming a firm favourite with our customers!
Best wishes
Touchstone ...
May 07,2024
May 07,2024
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Have had a few issue in the past and Paige has been very helpful in getting back to me right away and getting the problem sorted which is great, so no more waiting days on a reply☺️ shame about the increase in the rent shocking 😮...
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May 09, 2024
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Hi Angie
Thank you for your review; we appreciate all feedback and will feed this back to the team.
We appreciate you recognising the efforts of our colleague, Paige. We are happy to hear that with Paige's help everything is back on track.
Best wishes
Touchstone ...
May 07,2024
May 07,2024
0
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Highly recommended as they help all the way. My apartment is great and as a family we love it....
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May 09, 2024
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Hi Saliu
We really appreciate you sharing your recent experience with us, thank you.
We're are pleased to hear that everything went smoothly for you and that your family are happy in your new home.
Best wishes
Touchstone ...
May 07,2024
May 07,2024
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Paige has made a huge difference to me since coming onboard as property manager for my tenancy. She has always got back to me very promptly and chased up repairs....
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May 09, 2024
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Hi Karen
Thank you for posting your review; it's good to hear such kind words about our colleagues?.
We are very happy to hear that since Paige became your property manager, you have found her to be very helpful in resolving any issues and having good communication skills.
Best wishes.
Touchstone ...
May 07,2024
May 07,2024
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I love the flat, however touchstone can be a lot better. Every time I phone, it rings and rings with no one answering at all. When I send a message on the Residently app, no one replies. However when I report an issue, it does ...
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May 09, 2024
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Hi Nicola
Thank you for sharing your experience with us. We're delighted to hear that you love your flat and appreciate your feedback as it enables us to better serve our customers.
We’re sorry that you have been experiencing some difficulty getting through to our Edinburgh Office recently, that must have been frustrating for you.
Your property manager Paige's direct number is located at the bottom of the email she recently sent to all customers, in case you need to get in touch with ...
May 07,2024
May 07,2024
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Paige has been great in communicating with me through the emails....
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May 09, 2024
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Hello
Thank you for taking the time to review Touchstone; we really appreciate it. It's great to hear that you've found communicating with Paige to be nice and easy, she'll be delighted with your comments, as are we ?.
Kind regards
Touchstone ...
May 07,2024
May 07,2024
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Paige has always gone above and beyond to help and ensure that everything is correct at the property....
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May 09, 2024
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Hi Grace
Thank you for taking the time to let us know about your recent experience with our colleague, Paige. It’s wonderful when we hear such positive things about our colleagues from our customers. Thank you for your kind words, we appreciate it, and we're sure that Paige will too ?.
It's good to hear that you're happy with your home and that everything went smoothly with Paige's help.
Best wishes
Touchstone ...
Lian
Vendor Fees
No fees set.Landlord Fees
No fees set.Tenant Fees
No fees set. Last updated at 05/06/2024, 2:47 PM by Penny GrahamComplaints Procedure
Please visit our website for our Complaints Procedure:
https://www.touchstonecps.com/complaints-procedure
Last updated at 1:47 PM 05/06/2024 by Penny Graham
https://www.touchstonecps.com/complaints-procedure
Best Letting Agent in EH16 
