What agent could do to change your mind?

Over priced considering the non existent effort

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What agent could do to change your mind?

The Agents should ensure that properties are cleaned professionally prior to a new tenancy starting if the previous tenants did not clean. Return phone calls and ensure that problems reported to them are dealt with and keep all parties informed.

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What agent could do to change your mind?

Have a better approach to customer service- this has been the worst incident I've experienced with them, although there have been four or five times when I've contacted them about something legitimate which needs doing from a safety or maintenance perspective, and they have hurried me off the phone, making me feel like a pest, 'and have not followed my requests ip without a lot of further contact on my part.

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What agent could do to change your mind?

DO NOT USE THESE PEOPLE. I know estate agents are generally regarded as assholes but these people are without souls. They could have got the date that I could move in right, (not 3 days later) They could have had the keys ready at 9am instead of 12 noon, I had told them I had taken the morning off to move in. They could have just done their job they could have replied to my e-mails or calls regarding a groundfloor window that wouldn't lock shut, hot water that rarely worked, the provided 'bed' that was essentially 1inch thick pieces of infested sponge covering a damaged spring frame. (eventually changed after I quoted fire regulations to them). They will try to bully you. read up on your rights. Also try to find anywhere an e-mail or phone number where you can complain to somebody more senior, I don't think its an option

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What agent could do to change your mind?

Don't take business for granted.

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