75% lettings valuation accuracy
56% lettings fee satisfaction
No company information
Latest Reviews
22nd Feb 2022
reviewed by 'ben'
18th Jan 2021
reviewed by 'sam'
30th Oct 2019
reviewed by 'Ms'
19th Jul 2019
reviewed by 'Jon'
Opening Hours
Address
Swallows Property Letting
4 The Bridge
Frome
Somerset
BA11 1AR
01373 463002
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 75% | 56% | £675 | £2,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 3 | 1 | 6 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
Overall
Overall
Latest Properties
Feb 22,2022
Feb 22,2022
2
people found
this helpful
this helpful
Avoid at all cost the conditions they expect you to live in are disgusting as you can see from the photo attached of a massive hole in our bathroom floor we have complained about for months along with black mould in bedrooms bathroom and living ...
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Jan 18,2021
Jan 18,2021
0
people found
this helpful
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Went to view a property that was on the same land as a lovely lady who owns converted stables. We were toured around by her as she was happy to do so. Andrew then turned up and immediately gave off an arrogant way about him. ...
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Oct 30,2019
Oct 30,2019
0
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As a landlord, I rent out 2 properties through Swallows and have done for several years now. To date I have found them very professional and thorough and better than other agents in both the Frome and Bath areas I used in the past. So far ...
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Jul 19,2019
Jul 19,2019
0
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We made the huge mistake of dealing with Swallows in Frome.Moved into our property Sept.2018 with a number of issues that were to be attended to as soon as we moved in.Just 2 items were done, as of today we still have a heating/...
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Apr 18,2019
Apr 18,2019
2
people found
this helpful
this helpful
Unprofessional, discriminatory and rude. I went in to ask these ladies some questions as I was interested in renting and I was told that I wouldn't get a place, as I was a single parent on a low income - even though I have the ...
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Jul 16,2018
Jul 16,2018
3
people found
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Poor management overall - Swallows referred to the wrong property twice by e-mail to the landlord - hugely unprofessional. Communication limited and deadlines never met financially despite written terms of service....
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Comment on agent fees
Shockingly out of touch with reality.
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Feb 04,2018
Feb 04,2018
6
people found
this helpful
this helpful
Very difficult to deal with, sly. Did nothing to help when needed, Not honest with tenant or landlord.. would not recommend.....
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Comment on agent fees
Total rip off.. money for nothing..
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Oct 26,2017
Oct 26,2017
2
people found
this helpful
this helpful
I truly cannot express fully how helpful and kind they all were in Swallows. Particularly Claire, who I felt really went beyond what her job called for to help us move into our new home. She was compassionate and empathic, beautiful to discover within this ...
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Comment on agent fees
it is as it is..
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Aug 03,2017
Aug 03,2017
6
people found
this helpful
this helpful
During our entire tenancy Swallows made us feel unworthy human beings
Everything we requested was ignored or denied
People rent for a variety of reasons not always because they are unemployed/unable to buy/benefit scroungers. We have been treated with prejudice & *, receiving intimidating, offensive ...
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Comment on agent fees
Rather expensive for little return - the Agent is only on the side of the Landlord NOT the tenant. No support whatsoever for the tenant
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Feb 21,2017
Feb 21,2017
0
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Swallows have taken over our property from another agency in the area, and what a difference. They have efficiently dealt with problems that already existed at the property and have been quick in responding to communication. I would heartily recommend them to any landlord. Thanks ...
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Apr 11,2014
Apr 11,2014
13
people found
this helpful
this helpful
Overall a very poor experience, including:
1. Overcharged for minor works e.g. £75 to mow and prune a very small garden!
2. Refused to get 3 quotes for a major repair (over £3000), and told "why do you need 3 quotes, you earn enough from the property"!
3. Very difficult to ...
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Jan 16,2014
Jan 16,2014
15
people found
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I should state at the start that as well as renting houses for the last 7 years I am also a landlord.
I could write an entire essay and back it up with pictures but all I can say is that our experience with this company ...
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What agent could do to change your mind?
Gone out of businessAttached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
