The UK's Largest Customer Review Website for the Property Industry
Pontefract, WF8
4.9/5, 186 Reviews
95% Recommended
89% sales valuation accuracy
100% letting valuation accuracy
100% sales fee satisfaction
99% letting fee satisfaction
Our Pontefract office opened in 2014, just on the historical Cornmarket in Pontefract. We don’t just look after properties in the town centre, we travel to Castleford, Whitley and South Elmsall and Ackworth to name just a few. We have a sales and lettings department in our Pontefract office, together with mortgage
advisors and our team of solicitors, all who are on hand to give advice whenever you need it.
Latest Reviews
Erica Carmody
Trevor Robinson
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 89% | 100% | £65,000 | £1,900,000 |
| Lettings | 100% | 99% | £320 | £925 |
Areas covered
- DN14
- S60
- S63
- S72
- S75
- WF11
- WF7
- WF8
- WF9
Address
Richard Kendall Estate Agent
15 Cornmarket, Pontefract, West Yorkshire
WF8 1AN
01977 798 844
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
- ?Relocation Agent Network
- ?National Homes Network
- ?Move With Us
- allAgents Portal
- ?OnTheMarket
- ?Rightmove
- ?Zoopla
Social Media
Members of
Rankings
Latest Properties
No Property Found
Richard Kendall Estate Agent Branches (View All 8)
Liz was supportive ...
Share On : 
5 Star Review
Elizabeth
By : 'Erica'
Services : Sales( As a Vendor )
Sold price : £430000
Would you recommend ? : Yes
Postcode : S72
Jan 31, 2022
People found this helpful0
Liz was supportive throughout, understood the circumstances faced by the family and managed it well. Answered all questions quickly and... Read Full Review
Comments (1)
Was this helpful?:
Erica Carmody said about Richard Kendall Estate Agent
Services : Sales( As a Vendor )Date: 31st Jan 2022
Liz was supportive throughout, understood the circumstances faced by the family and managed it well. Answered all questions quickly and professionally.
The UK's Largest Customer Review Website for the Property Industry
By : Richard Kendall
Jan 31, 2022Thank you for your...
This is Estate Agency at its ...
Share On :
5 Star Review
Sophie
By : 'Mrs'
Services : Sales( As a Vendor )
Sold price : £365000
Would you recommend ? : Yes
Postcode : WF11
Jan 10, 2022
People found this helpful0
This is Estate Agency at its best. Sophie you have been fantastic, you have gone above and beyond with guidance, help, and we personally appreciate everything you have done for us. RKEA you should be very grateful for the staff in Pontefract... Read Full Review
Comments (1)This is Estate Agency at its best.
Was this helpful?:
Mrs K Warke said about Richard Kendall Estate Agent
Services : Sales( As a Vendor )Date: 10th Jan 2022
This is Estate Agency at its best.
Sophie you have been fantastic, you have gone above and beyond with guidance, help, and we personally appreciate everything you have done for us. RKEA you should be very grateful for the staff in Pontefract Offices.
The UK's Largest Customer Review Website for the Property Industry
By : Richard Kendall Estate Agent
Jan 10, 2022Thank you for leaving this great review for Sophie and the team at...
Fast, detailed responses to ...
Share On :
5 Star Review
Sophie
By : 'Trevor'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : WF9
Dec 20, 2021
People found this helpful0
Fast, detailed responses to my questions from Sophie made the buying process much easier. Many thanks to all the team at Richard Kendall,... Read Full Review
Comments (1)Was this helpful?:
Trevor Robinson said about Richard Kendall Estate Agent
Services : Sales( As a Buyer )Date: 20th Dec 2021
Fast, detailed responses to my questions from Sophie made the buying process much easier. Many thanks to all the team at Richard Kendall, Pontefract.
The UK's Largest Customer Review Website for the Property Industry
By : Richard Kendall Estate Agent
Dec 20, 2021Thanks so much for your...
Friendly. Accommodating. ...
Share On :
5 Star Review
Elizabeth
By : 'Jack'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : WF8
Dec 17, 2021
People found this helpful0
Friendly. Accommodating. Efficient and easy to contact and deal with. Thanks to Liz and the team at Richard Kendall in... Read Full Review
Comments (1)Was this helpful?:
Jack said about Richard Kendall Estate Agent
Services : Sales( As a Vendor )Date: 17th Dec 2021
Friendly. Accommodating. Efficient and easy to contact and deal with. Thanks to Liz and the team at Richard Kendall in Pontefract!
The UK's Largest Customer Review Website for the Property Industry
By : Richard Kendall Estate Agent
Dec 21, 2021Thanks so much for your...
Sophie has been absolutely ...
Share On :
5 Star Review
Sophie
By : 'Megan'
Services : Sales( As a Vendor )
Sold price : £225000
Would you recommend ? : Yes
Postcode : WF7
Dec 10, 2021
People found this helpful0
Sophie has been absolutely fantastic! Always available whenever we needed her and really helped the whole process of selling the house! Can’t recommend her and this branch enough! Thank... Read Full Review
Comments (7)Sophie has been absolutely fantastic! Always available whenever we needed her and really helped the whole process of selling the house!
Was this helpful?:
Megan said about Richard Kendall Estate Agent
Services : Sales( As a Vendor )Date: 10th Dec 2021
Sophie has been absolutely fantastic! Always available whenever we needed her and really helped the whole process of selling the house!
Can’t recommend her and this branch enough!
Thank you!!
The UK's Largest Customer Review Website for the Property Industry
By : Richard Kendall Estate Agent
Dec 13, 2021Thank you for taking the time to leave a review for...
Sophie was amazing. Felt so ...
Share On :
5 Star Review
Sophie
By : 'Holly'
Services : Sales( As a Buyer )
Sold price : £255000
Would you recommend ? : Yes
Postcode : WF8
Oct 29, 2021
People found this helpful0
Sophie was amazing. Felt so fortunate to have her, she was so easy to contact and super friendly and helpful. Made out house buying experience great and how it should be! Thanks so much Sophie... Read Full Review
Comments (0)Was this helpful?:
Holly said about Richard Kendall Estate Agent
Services : Sales( As a Buyer )Date: 29th Oct 2021
Sophie was amazing. Felt so fortunate to have her, she was so easy to contact and super friendly and helpful. Made out house buying experience great and how it should be! Thanks so much Sophie xxx
The UK's Largest Customer Review Website for the Property Industry
Outstanding Service from ...
Share On :
5 Star Review
Elizabeth
By : 'Christine'
Services : Sales( As a Vendor )
Sold price : £125000
Would you recommend ? : Yes
Postcode : WF8
Oct 22, 2021
People found this helpful0
We received an outstanding service from Liz who did her very best in order for us to complete our house sale. We had a long and challenging journey but Liz was one of the people who pushed our sale in order to complete on time. She was very professional with calm approach regardless of stressful... Read Full Review
Comments (1)Was this helpful?:
Christine said about Richard Kendall Estate Agent
Services : Sales( As a Vendor )Date: 22nd Oct 2021
We received an outstanding service from Liz who did her very best in order for us to complete our house sale. We had a long and challenging journey but Liz was one of the people who pushed our sale in order to complete on time. She was very professional with calm approach regardless of stressful situations. Her hardwork is greatly appreciated ☺️
The UK's Largest Customer Review Website for the Property Industry
By : Richard Kendall Estate Agent
Oct 22, 2021Thanks so much for your...
Sale of semi detached ...
Share On :
5 Star Review
Lisa
By : 'Caroline'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : WF8
Aug 31, 2021
People found this helpful0
From first visit for evaluation, we were impressed and grateful. Roger was very professional, pragmatic and empathetic as we were selling property following a bereavement . Then throughout the process of photos, brochure , marketing and support with safe viewings of the property, we knew we could... Read Full Review
Comments (1)From first visit for evaluation, we were impressed and grateful. Roger was very professional, pragmatic and empathetic as we were selling property following a bereavement .
Was this helpful?:
Caroline said about Richard Kendall Estate Agent
Services : Sales( As a Vendor )Date: 31st Aug 2021
From first visit for evaluation, we were impressed and grateful. Roger was very professional, pragmatic and empathetic as we were selling property following a bereavement .
Then throughout the process of photos, brochure , marketing and support with safe viewings of the property, we knew we could trust Kendall's team.
In particular our Negotiator, Lisa Wood, was so helpful, skillful in managing communication with offers and keeping us totally informed of any difficulties or developments with prospective buyers.
Her experience and communication skills were invaluable.
Many thanks also to Sophie and Kelly who sent us feedback on the viewings along the way.
We were kept in the loop also at the quiet time of awaiting exchange of contracts and completion.
Thank you Lisa and all at Richard Kendall's Pontefract.
The UK's Largest Customer Review Website for the Property Industry
By : Richard Kendall Estate Agent
Aug 31, 2021Thanks so much for your...
Fantastic service throughout ...
Share On :
5 Star Review
Sophie
By : 'Michaela'
Services : Sales( As a Buyer )
Sold price : £1900000
Would you recommend ? : Yes
Postcode : WF7
Aug 27, 2021
People found this helpful0
Fantastic service throughout from Sophie. Nothing was any trouble and always kept us in the loop when needed. Would definitely recommend thank you so... Read Full Review
Comments (0)Was this helpful?:
Michaela benstead said about Richard Kendall Estate Agent
Services : Sales( As a Buyer )Date: 27th Aug 2021
Fantastic service throughout from Sophie. Nothing was any trouble and always kept us in the loop when needed. Would definitely recommend thank you so much!!
The UK's Largest Customer Review Website for the Property Industry
I highly recommend this ...
Share On :
5 Star Review
Sophie
Lisa
By : 'Craig'
Services : Sales( As a Vendor )
Sold price : £292750
Would you recommend ? : Yes
Postcode : WF7
Aug 24, 2021
People found this helpful0
I highly recommend this branch. The service is excellent. In particular I would like to thank Sophie Crossley who managed an extremely drawn out and difficult sale process with tenacity and professionalism throughout whilst managing to always keep everything moving forwards, even when dealing with ... Read Full Review
Comments (1)I highly recommend this branch.
Was this helpful?:
Craig Senior said about Richard Kendall Estate Agent
Services : Sales( As a Vendor )Date: 24th Aug 2021
I highly recommend this branch.
The service is excellent. In particular I would like to thank Sophie Crossley who managed an extremely drawn out and difficult sale process with tenacity and professionalism throughout whilst managing to always keep everything moving forwards, even when dealing with incompetent and uncaring solicitors.
Also a big thanks to Lisa Wood who kept the plates spinning when Sophie wasn't in.
An excellent team to have in your corner.
The UK's Largest Customer Review Website for the Property Industry
By : Richard Kendall Estate Agent
Aug 25, 2021Thanks so much for your...
Lisa was absolutely brilliant ...
Share On :
5 Star Review
Lisa
Sophie
By : 'Mike'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : WF7
Aug 23, 2021
People found this helpful0
Lisa was absolutely brilliant the whole way through - she went above and beyond. I can't recommend highly enough... Read Full Review
Comments (1)Was this helpful?:
Mike Briggs said about Richard Kendall Estate Agent
Services : Sales( As a Vendor )Date: 23rd Aug 2021
Lisa was absolutely brilliant the whole way through - she went above and beyond. I can't recommend highly enough ?
The UK's Largest Customer Review Website for the Property Industry
By : Richard Kendall Estate Agent
Aug 24, 2021Thanks so much for your...
The service we received from ...
Share On :
5 Star Review
Sophie
By : 'Tim'
Services : Sales( As a Buyer )
Sold price : £295000
Would you recommend ? : Yes
Postcode : WF7
Aug 23, 2021
People found this helpful0
The service we received from Sophie Crossley was above and beyond anything we have experienced, nothing was too much trouble and she really cared and understood how important this was to us , it felt like it mattered as much to her as it did to us Customer service like this is rare to find these... Read Full Review
Comments (4)The service we received from Sophie Crossley was above and beyond anything we have experienced, nothing was too much trouble and she really cared and understood how important this was to us , it felt like it mattered as much to her as it did to us Customer service like this is rare to find these days
Was this helpful?:
Tim Foster said about Richard Kendall Estate Agent
Services : Sales( As a Buyer )Date: 23rd Aug 2021
The service we received from Sophie Crossley was above and beyond anything we have experienced, nothing was too much trouble and she really cared and understood how important this was to us , it felt like it mattered as much to her as it did to us Customer service like this is rare to find these days
Thanks Sophie we won’t forget how kind you were to us and we love the house !
The UK's Largest Customer Review Website for the Property Industry
By : Richard Kendall Estate Agent
Aug 23, 2021Thank you for leaving a 5* review for...
Thanks ...
Share On :
5 Star Review
Sophie
By : 'Kayleigh'
Services : Land & New Homes
Sold price : £180000
Would you recommend ? : Yes
Postcode : WF8
Aug 14, 2021
People found this helpful0
I literally cannot thank Sophie enough for everything she has done for us from start to finish she has been so personable and so helpful. Sophie not only has been extremely professional throughout the process but she has also been a friendly voice at the end of the phone always available for chat... Read Full Review
Comments (1)Was this helpful?:
Kayleigh and Lee said about Richard Kendall Estate Agent
Services : Land & New Homes( )Date: 14th Aug 2021
I literally cannot thank Sophie enough for everything she has done for us from start to finish she has been so personable and so helpful. Sophie not only has been extremely professional throughout the process but she has also been a friendly voice at the end of the phone always available for chat .. thank you for all your help Sophie Kayleigh and lee
The UK's Largest Customer Review Website for the Property Industry
By : Richard Kendall Estate Agent
Aug 16, 2021Thanks so much for your...
Recently bought a property ...
Share On :
5 Star Review
Lisa
By : 'Hailey'
Services : Sales( As a Buyer )
Sold price : £399950
Would you recommend ? : No
Postcode : WF8
Jul 29, 2021
People found this helpful0
Recently bought a property through Richard kendall pontefract. Lisa wood was exceptional, providing thorough communication and support throughout the... Read Full Review
Comments (0)Recently bought a property through Richard kendall pontefract.
Was this helpful?:
Hailey said about Richard Kendall Estate Agent
Services : Sales( As a Buyer )Date: 29th Jul 2021
Recently bought a property through Richard kendall pontefract.
Lisa wood was exceptional, providing thorough communication and support throughout the process.
The UK's Largest Customer Review Website for the Property Industry
I would recommend Richard ...
Share On :
5 Star Review
Lisa
By : 'Karen'
Services : Online Auctions
Would you recommend ? : Yes
Postcode : WF11
Jul 27, 2021
People found this helpful0
I would recommend Richard Kendall estate agents without hesitation. We recently sold our home, they made this process so much more less stressful a process. They were always available and went up and beyond. I would personally like to thank Lisa in the Pontefract branch for her help kindness and... Read Full Review
Comments (1)Was this helpful?:
Karen Ormsby said about Richard Kendall Estate Agent
Services : Online Auctions( )Date: 27th Jul 2021
I would recommend Richard Kendall estate agents without hesitation. We recently sold our home, they made this process so much more less stressful a process. They were always available and went up and beyond. I would personally like to thank Lisa in the Pontefract branch for her help kindness and advice.
The UK's Largest Customer Review Website for the Property Industry
By : Richard Kendall Estate Agent
Jul 29, 2021Thanks so much for your...
Lisa and her team were ...
Share On :
5 Star Review
Lisa
By : 'Mike'
Services : Sales( As a Vendor )
Sold price : £561000
Would you recommend ? : Yes
Postcode : WF9
Jul 5, 2021
People found this helpful0
Lisa and her team were excellent throughout the sale process providing great advice and extremely prompt follow up to all viewings and queries through a complex sale. The best estate agent team I have ever worked with - I have no doubt in highly recommending them. Mike - 4 July... Read Full Review
Comments (1)Lisa and her team were excellent throughout the sale process providing great advice and extremely prompt follow up to all viewings and queries through a complex sale.
Was this helpful?:
Mike said about Richard Kendall Estate Agent
Services : Sales( As a Vendor )Date: 5th Jul 2021
Lisa and her team were excellent throughout the sale process providing great advice and extremely prompt follow up to all viewings and queries through a complex sale.
The best estate agent team I have ever worked with - I have no doubt in highly recommending them.
Mike - 4 July 2021
The UK's Largest Customer Review Website for the Property Industry
By : Richard Kendall Estate Agent
Jul 5, 2021Thanks so much for your...
Customer service second to ...
Share On :
5 Star Review
Lisa
Sophie
By : 'Mark'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : WF9
Jul 2, 2021
People found this helpful0
Customer service second to none, Lisa and her team were tentative and polite and always available to answer any call or query. They were also very quick to get our property to market and provided a very professional service. I would not hesitate to recommend richard kendall to anyone who wanted... Read Full Review
Comments (1)Customer service second to none, Lisa and her team were tentative and polite and always available to answer any call or query. They were also very quick to get our property to market and provided a very professional service.
Was this helpful?:
Mark Lukaszewicz said about Richard Kendall Estate Agent
Services : Sales( As a Vendor )Date: 2nd Jul 2021
Customer service second to none, Lisa and her team were tentative and polite and always available to answer any call or query. They were also very quick to get our property to market and provided a very professional service.
I would not hesitate to recommend richard kendall to anyone who wanted to sell their property or indeed purchase one they were selling. They really did go the extra mile and do everything they could to help us through the process.
The UK's Largest Customer Review Website for the Property Industry
By : Richard Kendall Estate Agent
Jul 2, 2021Thanks so much for your...
We have just bought our first ...
Share On :
5 Star Review
Sophie
By : 'Lauren'
Services : Sales( As a Buyer )
Sold price : £152500
Would you recommend ? : Yes
Postcode : WF7
Jun 1, 2021
People found this helpful0
We have just bought our first house and Sophie has been amazing. Sophie has been friendly and approachable throughout, and has kept me informed every step of the way. We had a few issues at the top of the chain, which was not Richard Kendal’s fault and Sophie took it in her stride and got ... Read Full Review
Comments (1)Was this helpful?:
Lauren said about Richard Kendall Estate Agent
Services : Sales( As a Buyer )Date: 1st Jun 2021
We have just bought our first house and Sophie has been amazing. Sophie has been friendly and approachable throughout, and has kept me informed every step of the way. We had a few issues at the top of the chain, which was not Richard Kendal’s fault and Sophie took it in her stride and got everything sorted for us. She has been thorough and always gone that extra mile to ensure things were going as well as they could. I would highly recommend using Richard Kendal’s and I cannot thank Sophie enough for everything she has done for us.
The UK's Largest Customer Review Website for the Property Industry
By : Richard Kendall Estate Agent
Jun 4, 2021Thanks so much for your...
Amazing service, Lisa Wood ...
Share On :
5 Star Review
Lisa
By : 'Mrs'
Services : Sales( As a Vendor )
Sold price : £140000
Would you recommend ? : Yes
Postcode : WF7
May 18, 2021
People found this helpful0
Amazing service, Lisa Wood went a above and beyond my expectations, nothing was too much trouble, even questions what wasn't her job to answer! Lovely lady fantastic estate... Read Full Review
Comments (1)Was this helpful?:
Mrs Parker said about Richard Kendall Estate Agent
Services : Sales( As a Vendor )Date: 18th May 2021
Amazing service, Lisa Wood went a above and beyond my expectations, nothing was too much trouble, even questions what wasn't her job to answer! Lovely lady fantastic estate agents.
The UK's Largest Customer Review Website for the Property Industry
By : Richard Kendall Estate Agent
May 20, 2021Thank you for taking the time out to leave a review for...
Many thanks to Sophie ...
Share On :
4 Star Review
Sophie
By : 'mary'
Services : Sales( As a Vendor )
Sold price : £235000
Would you recommend ? : Yes
Postcode : WF8
May 15, 2021
People found this helpful0
Many thanks to Sophie Crossley at Richard Kendall, Pontefract for being helpful, efficient, reliable and friendly during the recent sale of our bungalow. We were always confident that Sophie had our best interests at heart and are very grateful for her help in the successful completion of the... Read Full Review
Comments (1)Many thanks to Sophie Crossley at Richard Kendall, Pontefract for being helpful, efficient, reliable and friendly during the recent sale of our bungalow.
Was this helpful?:
mary said about Richard Kendall Estate Agent
Services : Sales( As a Vendor )Date: 15th May 2021
Many thanks to Sophie Crossley at Richard Kendall, Pontefract for being helpful, efficient, reliable and friendly during the recent sale of our bungalow.
We were always confident that Sophie had our best interests at heart and are very grateful for her help in the successful completion of the sale.
The UK's Largest Customer Review Website for the Property Industry
By : Richard Kendall Estate Agent
May 17, 2021Thanks so much for your...
1 - 20 of 186 items
Tenant Fees
THE FOLLOWING ARE THE PAYMENTS WHICH A LANDLORD OR A LETTING AGENT MAY REQUIRE A TENANT TO MAKE (FURTHER DETAILS WILL BE PROVIDED TO APPLICANTS FOR A TENANCY)
£0 (inc. VAT),Pay Upfront
- THE RENT DUE UNDER THE TENANCY - A REFUNDABLE TENANCY DEPOSIT – CAPPED AT 5 WEEKS’ RENT - A REFUNDABLE HOLDING DEPOSIT (IF REQUIRED) - CAPPED AT 1 WEEK’S RENT. - PAYMENTS IN THE EVENT OF A DEFAULT RELATING TO TIMELY PAYMENT OF RENT OR LOSS OF KEYS: - PAYMENT WHERE A TENANT REQUESTS VARIATION, ASSIGNMENT OR REPLACEMENT OF A TENANCY - PAYMENT NOT TO EXCEED £50 (INCLG VAT) OR REASONABLE COSTS INCURRED - PAYMENT WHERE A TENANT REQUESTS EARLY TERMINATION OF THE TENANCY AGREEMENT – PAYMENT CANNOT EXCEED THE LOSS SUFFERED BY THE LANDLORD OR REASONABLE COSTS INCURRED AND A LANDLORD MAY NOT BE OBLIGED TO ACCEPT AN EARLY TERMINATION. - PAYMENT IN RESPECT OF COUNCIL TAX WHERE THE TENANT HAS FAILED TO PAY IT - ANY PAYMENT IN CONNECTION WITH THE PROVISION OF A UTILITY TO THE PROPERTY (MEANING ELECTRICITY; GAS OR OTHER FUEL; WATER OR SEWAGE - PAYMENT FOR A TV LICENSE - PAYMENT FOR COMMUNICATION SERVICES (PHONE OTHER THAN A MOBILE PHONE; INTERNET; CABLE TV OR SATELLITE TV) - GREEN DEAL CHARGE
Last Updated On 31/05/2019, 2:21 PM by 0
- THE RENT DUE UNDER THE TENANCY - A REFUNDABLE TENANCY DEPOSIT – CAPPED AT 5 WEEKS’ RENT - A REFUNDABLE HOLDING DEPOSIT (IF REQUIRED) - CAPPED AT 1 WEEK’S RENT. - PAYMENTS IN THE EVENT OF A DEFAULT RELATING TO TIMELY PAYMENT OF RENT OR LOSS OF KEYS: - PAYMENT WHERE A TENANT REQUESTS VARIATION, ASSIGNMENT OR REPLACEMENT OF A TENANCY - PAYMENT NOT TO EXCEED £50 (INCLG VAT) OR REASONABLE COSTS INCURRED - PAYMENT WHERE A TENANT REQUESTS EARLY TERMINATION OF THE TENANCY AGREEMENT – PAYMENT CANNOT EXCEED THE LOSS SUFFERED BY THE LANDLORD OR REASONABLE COSTS INCURRED AND A LANDLORD MAY NOT BE OBLIGED TO ACCEPT AN EARLY TERMINATION. - PAYMENT IN RESPECT OF COUNCIL TAX WHERE THE TENANT HAS FAILED TO PAY IT - ANY PAYMENT IN CONNECTION WITH THE PROVISION OF A UTILITY TO THE PROPERTY (MEANING ELECTRICITY; GAS OR OTHER FUEL; WATER OR SEWAGE - PAYMENT FOR A TV LICENSE - PAYMENT FOR COMMUNICATION SERVICES (PHONE OTHER THAN A MOBILE PHONE; INTERNET; CABLE TV OR SATELLITE TV) - GREEN DEAL CHARGE
Last Updated On 31/05/2019, 2:21 PM by 0
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
We are committed to providing you with the highest level of service possible, but sometimes, things can go wrong. By letting us know when you have a problem, we can work with you to understand what’s happened and put it right. This easy-to-use guide tells you how to make us aware of your views so that we can address any concerns you may have, quickly and professionally.
The first thing you need to do is contact us and let us know what part of our service you are unhappy with. You can report your concerns to us by phone, in writing by post, or you can send us an email.
We will aim to resolve any issues immediately, however if this is not possible, your concerns will then be escalated to a manager, who will investigate the matter.
Richard Kendall Estate Agent
15 Cornmarket
Pontefract
WF8 1AN
When we receive your complaint, we will:
• Send you a written acknowledgement within three working days which will outline who is responsible for investigating the issues raised.
• Collate as much information as possible and liaise with the various departments involved to establish all the facts.
• Send a detailed response within fifteen working days, informing you of the outcome and ask if the suggested resolution is satisfactory. If we need more time to resolve your concerns however, you will receive a written explanation for the delay.
All complaints are kept confidential and will be dealt with in a fair and unbiased way. If we do not hear from you within eight weeks of our response, we will assume the matter has been resolved and the complaint will
be closed.
Should you have concerns in the meantime however, please contact the member of staff whose name appears on the letter of acknowledgement.
After receiving our response, if you feel your complaint has not been fully addressed, please let us know and we will aim to resolve the matter for you. Your concerns will be acknowledged within three
working days of receipt and your complaint will be passed to an alternative, more senior member of staff for consideration. Where possible, a final response will then be issued
within fifteen working days. If we are unable to respond to you within this timescale, we will contact you to let you know when we anticipate a resolution, and inform
you of your right to appeal to a third party.
If you are still not satisfied with the outcome, we would advise that you contact our independent redress scheme.
As a Propertymark Protected agent, if you feel your
complaint has not been satisfactorily dealt with by
ourselves and the redress scheme, you can send your
complaint to Propertymark. Go to the Propertymark
website to download a complaint form.
Propertymark investigates complaints against
members where there is evidence the agent has
breached Conduct and Membership Rules. Examples
of this include, but are not limited to, misuse of client
money, failure to uphold high standards of ethical
and professional practice, and failure to answer
correspondence.
01926 496 791
complaints@propertymark.co.uk
propertymark.co.uk\/complaints
Last updated at 5/18/2022, 5:39:01 AM by allAgents
