100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
Robert Oulsnam and Company has been operating in Northfield for over two decades now. We are one of the main estate and lettings agents in the area, with our Northfield office handling properties within the suburb and the adjoining areas of West Heath, Longbridge, Frankley, Weoley Castle, and King’s ...
show more
Robert Oulsnam and Company has been operating in Northfield for over two decades now. We are one of the main estate and lettings agents in the area, with our Northfield office handling properties within the suburb and the adjoining areas of West Heath, Longbridge, Frankley, Weoley Castle, and King’s Norton. The office stands on Church Street, the main commercial street in Northfield, and close to the Northfield Shopping Centre, many restaurants, and the local library. The premises were once the home of Matthew and Sons, another estate agent – at Oulsnam we still use the services of a member of the Matthews family as a surveyor. The branch manager, Alison Nock, possesses extensive local knowledge and has been with the company since 1987.
Latest Reviews
20th Sep 2019
reviewed by 'Judi'
19th Aug 2019
reviewed by 'John'
14th Mar 2019
reviewed by 'Debbie'
19th Feb 2019
reviewed by 'David'
Opening Hours
Address
Robert Oulsnam & Company
51 Church Road
Northfield,Birmingham
West Midlands
B31 2LB
0121 477 9977
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £95,000 | £425,000 |
| Lettings | 100% | 99% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 0 | 0 | 32 | 0 | 9 | 1 | 0 | 0 |
Areas covered
- B31
- B30
- B29
- B38
- B32
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Images & Videos
Sep 20,2019
Sep 20,2019
0
people found
this helpful
this helpful
As an Executor of an estate, I found the staff very helpful and professional and willing to go the extra mile to ensure the sale was completed as smoothly as possible...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 26,2019
Jan 26,2019
0
people found
this helpful
this helpful
We had a tricky house sale and purchase but Alison made it all as pain free as possible. Without her help, patience, knowledge and expertise we would not be in our dream home now. Would 100% recommend them to anyone in the area...
read full review
read full review
Comment on agent fees
Great for the amount of work they do
Was this helpful?
Yes
Yes
Sep 30,2018
Sep 30,2018
0
people found
this helpful
this helpful
From the first meeting with Luke I felt I was his number one priority which in my mind is the most important aspect of the selling process. Our stressful journey began...or so I thought. Throughout the process my stress levels where ZERO. Not sure ...
read full review
read full review
Comment on agent fees
when comparing the market with regards to fees, Robert Oulsnam was not as cheap as the online companies, but then you get what you pay for and when taking every thing into account I was more than happy with their fees. On line companies give you the rock bottom fee and then if you want this its extra, want that its extra and NO face to face contact through out. If you don't mind phoning a call centre or correspondence through email and waiting in anticipation then use them. Me I'm so glad I didn't and sold my house in 2 days of viewing!!!
Was this helpful?
Yes
Yes
Aug 26,2018
Aug 26,2018
0
people found
this helpful
this helpful
All the staff involved with selling my mothers house made the process simple and efficient. They kept me informed on a regular basis and everything went to plan. Could not ask for more....
read full review
read full review
Comment on agent fees
Acceptable.
Was this helpful?
Yes
Yes
Jun 08,2018
Jun 08,2018
0
people found
this helpful
this helpful
I cannot thank this company enough for ensuring a prompt, efficient sale of my mother's property within a week of advertising. Professional brochure prepared and weekly updates on the progress of the sale after conducting viewings and all without my having to be involved....
read full review
read full review
Comment on agent fees
As expected
Was this helpful?
Yes
Yes
Apr 25,2018
Apr 25,2018
0
people found
this helpful
this helpful
I sold my property using Robert Oulsnam as the sole agent, although their fee is a bit higher than other estate agencies, they do provide excellent service, and are very responsible from beginning to end. Both Alison and Ian are very experienced professionals and are ...
read full review
read full review
Comment on agent fees
The fees are not the cheapest, but good for their outstanding service and reputation.
Was this helpful?
Yes
Yes
Apr 24,2018
Apr 24,2018
0
people found
this helpful
this helpful
We received a first class service from Natalie Richards and her colleagues in the Northfield office. Our home sale was always well supported by regular and meaningful contact and always on a timely basis. We were fully informed of every step of the viewings and ...
read full review
read full review
Comment on agent fees
The fees were very acceptable and within the fair market range for a property of our type and complexity. However, based on previous experience with other Estate Agents over many property sale/purchase transactions the fees from Robert Oulsnam and Company represented excellent value taking full account of the levels of service and professional support that we received throughout our dealings with Natalie and her colleagues.
Was this helpful?
Yes
Yes
Feb 17,2018
Feb 17,2018
0
people found
this helpful
this helpful
I used Oulsnam Northfield branch to sell my house in West Heath on the strength of their excellent local reputation. I was not disappointed. I had valuations from two other local agents but it was clear even at that point that Oulsnam were winners.
From ...
read full review
read full review
Comment on agent fees
Competitive rates and excellent value for money.
Was this helpful?
Yes
Yes
Oct 28,2017
Oct 28,2017
0
people found
this helpful
this helpful
My first conversation with Luke was to book a viewing.
He was very accommodating to everyones availability. He then followed up with a call to find out my thoughts about the property.
Then our journey together started with the process of buying what has now ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 27,2017
Oct 27,2017
0
people found
this helpful
this helpful
The customer care that l received from Gary Kendall was 110%. Gary contacted me every week to keep me informed of how the sale of my Parents house was progressing and he never failed to ask how l was doing. Going so far as to ring ...
read full review
read full review
Comment on agent fees
I found the fees good and reasonable
Was this helpful?
Yes
Yes
Oct 23,2017
Oct 23,2017
0
people found
this helpful
this helpful
This was a very stressful time, and without the support we received from Ann and Gary in dealing with Barrett homes I do not think we could have coped. The regular phone calls of reassurance to us and getting Barrett's to understand the unrealistic timescale ...
read full review
read full review
Comment on agent fees
Very good and well worth it for the service provided.
Was this helpful?
Yes
Yes
Oct 12,2017
Oct 12,2017
0
people found
this helpful
this helpful
Knew who she was selling to-old couple.Allaspects of house relayed to us and sellers reason for selling.Told us about area-gps shops etc.we new to area.Even knew where local Quaker Meeting House is.Well informed'.Purchased on the spot...
read full review
read full review
Comment on agent fees
no problem just right
Was this helpful?
Yes
Yes
Oct 05,2017
Oct 05,2017
0
people found
this helpful
this helpful
Through the difficultly that is finding the right property, Luke was absolutely fantastic. He is incredibly patient, even after viewing several properties with him, with no request too small. His communication is spot on, and always keeps you up to date.
Once our offer was ...
read full review
read full review
Comment on agent fees
No fees as we were buying through this agent.
Was this helpful?
Yes
Yes
Sep 06,2017
Sep 06,2017
0
people found
this helpful
this helpful
we have used Robert Oulsham in the past and have found the staff who handled our recent house sale first class and by this i mean keeping us up to date each step of the way from viewings and giving us a full feed back ...
read full review
read full review
Comment on agent fees
fair price
Was this helpful?
Yes
Yes
Aug 30,2017
Aug 30,2017
0
people found
this helpful
this helpful
We were recommended to use Robert Oulsnam Northfield Branch and found the whole team to be the ultimate professionals.
Big shout out to Natalie and Alison who went the extra mile to ensure our sale went as smoothly as possible. They became our 'voice of ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 20,2017
Aug 20,2017
0
people found
this helpful
this helpful
We found our property while visiting family in birmingham and managed a viewing the day before we were due to travel back home to cleeveys . We were very happy with the quick response in arranging the viewing and with all the contact we recieved . We ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 19,2017
Aug 19,2017
0
people found
this helpful
this helpful
Our Bournville Village Trust house was very efficiently marketed. We had two immediate viewings and the property was sold within a week. Alison was very professional and reassuring throughout, keeping us up to date with developments, liaising with our buyer and the solicitors. The sale ...
read full review
read full review
Comment on agent fees
The fees were explained fully at our first meeting and we were satisfied with the arrangement.
Was this helpful?
Yes
Yes
Aug 11,2017
Aug 11,2017
0
people found
this helpful
this helpful
We saw the property online and were able to organise a viewing quickly. At the viewing, Ann was helpful and knowledgeable about the property, the vendor's position and the local area even though the house had only been on the market for a few days. ...
read full review
read full review
Comment on agent fees
N/A
Was this helpful?
Yes
Yes
Aug 11,2017
Aug 11,2017
0
people found
this helpful
this helpful
They were swift and efficient in organising viewings at my convenience, they supported by request to provide a second viewing and dealt with the offer process efficiently. They were active in moving the chain forward during the sale process and gained a resolution in agreeing ...
read full review
read full review
Comment on agent fees
I was the purchaser of the property but felt they offered a better service than the agent I has used for my sale.
Was this helpful?
Yes
Yes
Aug 11,2017
Aug 11,2017
0
people found
this helpful
this helpful
Charlotte gave me excellent customer service and looked after me from start to finish during the selling and conveyancing process. I felt I was being treated with respect and like a human being instead of just a business sale. I would highly recommend Oulsnams as ...
read full review
read full review
Comment on agent fees
Excellent
Was this helpful?
Yes
Yes
Jun 10,2017
Jun 10,2017
0
people found
this helpful
this helpful
At a difficult time, we had to sell my mothers property, we found Oulsnams to be supportive, professional and efficient at all stages of the procedure, also an aspect we found helpful was the weekly updates from Gary Kendall, and Luke Martin, who was always ...
read full review
read full review
Comment on agent fees
good
Was this helpful?
Yes
Yes
Jun 09,2017
Jun 09,2017
0
people found
this helpful
this helpful
Alison has a really great team who looked after the sale of our late father's house. We all lived quite a distance away from the property and Alison's team did all the potential buyer viewings and made sure that the property was free from any ...
read full review
read full review
Comment on agent fees
Fair and reasonable
Was this helpful?
Yes
Yes
May 30,2017
May 30,2017
0
people found
this helpful
this helpful
We were extremely pleased with the service we received from oulsnams Northfield branch when buying our house.
We liked the house on first viewing but were unsure whether it had the potential to extend which would be necessary for us as our family grows. Natalie ...
read full review
read full review
Comment on agent fees
We purchased our house though this branch.
Was this helpful?
Yes
Yes
May 29,2017
May 29,2017
0
people found
this helpful
this helpful
We were delighted with the entirety of the service we received from the Northfield office.
Natalie Richards dealt with our sale in a thoroughly professional way. On our first meeting it was apparent that she was very knowledgeable and had extensive experience of the property ...
read full review
read full review
Comment on agent fees
The fees were very reasonable for the service provided. We were selling a house that was valued in the £550k plus bracket. In negotiating a fee for the sale - Ian Williams displayed a good degree of fairness and commercial awareness, which was mutually beneficial.
Was this helpful?
Yes
Yes
May 29,2017
May 29,2017
1
people found
this helpful
this helpful
Very pleased with the service provided by this office. The staff were extremely pleasant and helpful. Their local knowledge was very useful in securing a good sale price. As we did not live in the area viewings were organised and carried out by the agents ...
read full review
read full review
Comment on agent fees
Worth the money spent.
Was this helpful?
Yes
Yes
May 25,2017
May 25,2017
0
people found
this helpful
this helpful
i found the service received from Roberts Oulsnams, Northfield Branch impeccable from start to finish with selling my bungalow. Luke was very inventive positive, polite and very much on the ball.
Gary rang myself once a week with an update and my requests by both ...
read full review
read full review
Comment on agent fees
Reasonable but well worth the service I recieved
Was this helpful?
Yes
Yes
May 25,2017
May 25,2017
0
people found
this helpful
this helpful
Gary and team were very helpful to me when selling my house. I know that they were not the cheapest out there but I am glad I choose them to take care of everything for me. Every week without fail Gary would contact me giving ...
read full review
read full review
Comment on agent fees
Worth every penny
Was this helpful?
Yes
Yes
Mar 14,2017
Mar 14,2017
0
people found
this helpful
this helpful
What can I say ... Great service throughout , communicative at all stages and very pro active in dealing with the chain , other agents and solicitors.
I would have no hesitation in using their services in the future and would definitely recommend to friends & family who are ...
read full review
read full review
Comment on agent fees
fair
Was this helpful?
Yes
Yes
Feb 20,2017
Feb 20,2017
0
people found
this helpful
this helpful
Exceptionally helpful throughout a rather complicated process when I approached this branch with a view to selling a deceased relative property.Gary Kendall was my main contact and found him exceptionally helpful and supportive and kept me informed weekly with updated bulletins.A!So I ...
read full review
read full review
Comment on agent fees
In view of a rather complicated sale I think the fees. Charges were very reasonable
Was this helpful?
Yes
Yes
Dec 23,2016
Dec 23,2016
0
people found
this helpful
this helpful
Friendly advice and professionalism.
I found that from start to finish we were kept up to date regularly on all matters of the sale, the sale felt more like a friend conducting the sale/rather than a business transaction, and it all came down to ...
read full review
read full review
Comment on agent fees
GOOD
Was this helpful?
Yes
Yes
Alison
(13)
Ann
(11)
Natalie
(9)
Ian
(2)
Sue
(1)
Jessica
(1)
Jacqui
(0)
Joshua
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
We have a complaints procedure with appeal to the Ombudsman Service: Property.
Contact Julie Powell at Head Office or email [email protected]
Last updated at 9:26 AM 18/11/2019 by allAgents
Contact Julie Powell at Head Office or email [email protected]
Best Estate Agent in B31 
