The UK's Largest Customer Review Website for the Property Industry
Cheltenham, GL50
4.1/5, 16 Reviews
69% Recommended
100% sales valuation accuracy
100% letting valuation accuracy
100% sales fee satisfaction
99% letting fee satisfaction
We are based just off the Prom next to The Clarence Social.
Latest Reviews
George Dickinson
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £232,500 | £259,000 |
| Lettings | 100% | 99% | £570 | £895 |
Areas covered
- GL1
- GL2
- GL3
- GL50
- GL51
- GL52
- GL53
- GL54
Address
Move Property Sales & Lettings
1 Clarence Parade, Cheltenham, Gloucestershire
GL50 3NY
01242 257333
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
- ?Relocation Agent Network
- ?National Homes Network
- ?Move With Us
- allAgents Portal
- ?OnTheMarket
- Rightmove
- Zoopla
Social Media
Members of
Rankings
Latest Properties
No Property Found
No Property Found
Move Property Sales & Lettings Branches (View All 2)
No Branch Video found...
Brilliant ...
Share On : 
5 Star Review
By : 'L'
Services : Sales( As a Vendor )
Sold price : £259000
Would you recommend ? : No
Postcode : GL52
5 Jul 2024
People found this helpful0
Having dealt with various high street estate agents over the years I have to say that my experience with Move was exemplary. From start to finish they were personable, prompt and articulate. The attention to detail, communication and customer care was second to none. Well done guys. Would highly... Read Full Review
Comments (0)
Was this helpful?:
L Davies said about Move Property Sales & Lettings
Services : Sales( As a Vendor )Date: 4th Jul 2024
Having dealt with various high street estate agents over the years I have to say that my experience with Move was exemplary. From start to finish they were personable, prompt and articulate. The attention to detail, communication and customer care was second to none. Well done guys. Would highly recommend.
The UK's Largest Customer Review Website for the Property Industry
Brilliant ...
Share On :
5 Star Review
By : 'Les'
Services : Sales( As a Vendor )
Sold price : £259000
Would you recommend ? : Yes
Postcode : GL52
5 Jul 2024
People found this helpful0
Having dealt with various high street estate agents over the years I have to say that my experience with Move was exemplary. From start to finish they were personable, prompt and articulate. The attention to detail, communication and customer care was second to none. Well done guys. Would highly... Read Full Review
Comments (0)Was this helpful?:
Les Davies said about Move Property Sales & Lettings
Services : Sales( As a Vendor )Date: 4th Jul 2024
Having dealt with various high street estate agents over the years I have to say that my experience with Move was exemplary. From start to finish they were personable, prompt and articulate. The attention to detail, communication and customer care was second to none. Well done guys. Would highly recommend.
The UK's Largest Customer Review Website for the Property Industry
Move: Poor property ...
Share On :
2 Star Review
By : 'George'
Services : Letting( As a Tenant )
Rent PCM : £895
Would you recommend ? : No
Postcode : GL50
20 May 2024
People found this helpful1
Move were a pretty awful property manager for a number of reasons. It was almost impossible to get them to actually fix anything in the flat. I reported my heating broken in mid January, and they didn't fix it. After two months of complaints from me, I threatened to report them to their... Read Full Review
Comments (0)Move were a pretty awful property manager for a number of reasons. It was almost impossible to get them to actually fix anything in the flat. I reported my heating broken in mid January, and they didn't fix it. After two months of complaints from me, I threatened to report them to their redress scheme and to the council because the flat was going mouldy due to the lack of heating. Only then was the heating fixed, and only because the landlady stepped in and organised it without Move. A similar pattern (Move not doing anything until eventually the landlady organises her own repairs) happened with other maintenance issues around the flat.
Was this helpful?:
George Dickinson said about Move Property Sales & Lettings
Services : Letting( As a Tenant )Date: 20th May 2024
Move were a pretty awful property manager for a number of reasons. It was almost impossible to get them to actually fix anything in the flat. I reported my heating broken in mid January, and they didn't fix it. After two months of complaints from me, I threatened to report them to their redress scheme and to the council because the flat was going mouldy due to the lack of heating. Only then was the heating fixed, and only because the landlady stepped in and organised it without Move. A similar pattern (Move not doing anything until eventually the landlady organises her own repairs) happened with other maintenance issues around the flat.
On top of this they were generally poorly organised, terrible at replying to emails, and used a reference checking company that repeatedly cold called me to sell me unwanted insurance. My landlady was so frustrated with them that she has now changed the property management to another letting agency.
The UK's Largest Customer Review Website for the Property Industry
I cannot recommend them ...
Share On :
5 Star Review
Georgia
By : 'Helen'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : GL52
23 Jan 2023
People found this helpful0
I cannot recommend them highly enough. Georgia went above and beyond what you would expect. We would definitely use them... Read Full Review
Comments (0)Was this helpful?:
Helen Crook said about Move Property Sales & Lettings
Services : Sales( As a Vendor )Date: 23rd Jan 2023
I cannot recommend them highly enough. Georgia went above and beyond what you would expect. We would definitely use them again.
The UK's Largest Customer Review Website for the Property Industry
Outstanding team at ...
Share On :
5 Star Review
By : 'Claire'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : GL50
17 Jan 2023
People found this helpful0
I have bought a property through this agency and I am now renting a property out, the team has been excellent in all departments, sales, letting and finance. They have been quick to respond, knowledgeable and have made the process hassle... Read Full Review
Comments (0)I have bought a property through this agency and I am now renting a property out, the team has been excellent in all departments, sales, letting and finance.
Was this helpful?:
Claire said about Move Property Sales & Lettings
Services : Letting( As a Owner )Date: 17th Jan 2023
I have bought a property through this agency and I am now renting a property out, the team has been excellent in all departments, sales, letting and finance.
They have been quick to respond, knowledgeable and have made the process hassle free.
The UK's Largest Customer Review Website for the Property Industry
Our thanks to Rachel at ...
Share On :
5 Star Review
Rachel
By : 'Rachel'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : GL52
22 Nov 2022
People found this helpful0
Rachel has made us feel safe and supported since she took us on as clients. The individual we spoke with before made us feel unsure, so we did have some trepidation as we moved into the lovely home. The sinks were not working, nor the waste disposal, which started to smell after a month. Also... Read Full Review
Comments (0)Rachel has made us feel safe and supported since she took us on as clients.
Was this helpful?:
Rachel G said about Move Property Sales & Lettings
Services : Letting( As a Tenant )Date: 22nd Nov 2022
Rachel has made us feel safe and supported since she took us on as clients.
The individual we spoke with before made us feel unsure, so we did have some trepidation as we moved into the lovely home. The sinks were not working, nor the waste disposal, which started to smell after a month. Also keys for windows and doors that were missing. When Rachel became our contact she was approachable and kind, professional and efficient for all parties. A delight.
Recently, the dishwasher stopped working of old age. Rachel understood as we had two bedrooms of guests, how this was particularly important at that time. A delightful Paul came and sorted it within a week. Whilst the other work, not so essential is taking time to be done, due to things needing to be ordered and availability, Rachel’s kind manner, represents Move so much better than the previous employee. She ticks all the boxes, of conducting herself professionally for the owners and ourselves and Moves. She has an emotional intelligence in the way she speaks that shows all of the above. We feel secure with Moves because of Rachel.
The UK's Largest Customer Review Website for the Property Industry
Fantastic! ...
Share On :
5 Star Review
George
By : 'MR_P'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : GL52
26 Sept 2022
People found this helpful0
Fantastic support and communication throughout the whole process from Chloe and Georgia at the Move Team (Cheltenham). I would highly recommend. Thanks... Read Full Review
Comments (0)Was this helpful?:
MR_P said about Move Property Sales & Lettings
Services : Sales( As a Buyer )Date: 26th Sep 2022
Fantastic support and communication throughout the whole process from Chloe and Georgia at the Move Team (Cheltenham). I would highly recommend. Thanks guys!
The UK's Largest Customer Review Website for the Property Industry
I called about a repair on my ...
Share On :
4 Star Review
Rachel
By : 'Mollie'
Services : Letting( As a Tenant )
Rent PCM : £570
Would you recommend ? : Yes
Postcode : GL20
7 Sept 2022
People found this helpful0
I called about a repair on my washing machine as foam was flowing out of the machine. It turned out the tray just needed a good clean but Rachel responded to me in a matter of minutes and came up with possible solutions before calling an engineer out. Her suggestion worked and she even emailed the... Read Full Review
Comments (0)Was this helpful?:
Mollie said about Move Property Sales & Lettings
Services : Letting( As a Tenant )Date: 6th Sep 2022
I called about a repair on my washing machine as foam was flowing out of the machine. It turned out the tray just needed a good clean but Rachel responded to me in a matter of minutes and came up with possible solutions before calling an engineer out. Her suggestion worked and she even emailed the day after to check that everything was ok with the washing machine. Very quick and reliable service
The UK's Largest Customer Review Website for the Property Industry
Beware of what ...
Share On :
2 Star Review
By : 'Kp78'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : GL50
4 Feb 2021
People found this helpful0
DO NOT GET TOUR FLAT FURNISHED. You will be forced to live with the furniture, no matter how impractical, until they decide you can move it. Even though no where in the lease does it state you have to keep the furniture. There was also an incident where someone had entered my flat in a... Read Full Review
Comments (0)DO NOT GET TOUR FLAT FURNISHED. You will be forced to live with the furniture, no matter how impractical, until they decide you can move it. Even though no where in the lease does it state you have to keep the furniture.
Was this helpful?:
Kp78 said about Move Property Sales & Lettings
Services : Letting( As a Tenant )Date: 4th Feb 2021
DO NOT GET TOUR FLAT FURNISHED. You will be forced to live with the furniture, no matter how impractical, until they decide you can move it. Even though no where in the lease does it state you have to keep the furniture.
There was also an incident where someone had entered my flat in a non-emergency situation and I received no notice at all. No 24 hour prior notice, which is legally required by the housing act, and no retroactive notification informing me someone had entered my flat that day. In fact, it was not until I approached them about a water bottle left and things left astray in my apartment did they mention someone had come in that day. They did nothing to rectify the situation after I notified them of my knowledge of what had happened. I asked what the emergency was since they entered without notification and they did not tell me there was any emergency. All they said was it won’t happen again.
The one positive is I had a leak in my flat which they did get fixed quickly, along with a leaky tap in the kitchen.
The UK's Largest Customer Review Website for the Property Industry
I cannot speak highly enough ...
Share On :
5 Star Review
James
By : 'Kerry'
Services : Sales( As a Vendor )
Sold price : £232500
Would you recommend ? : Yes
Postcode : GL7
4 Nov 2020
People found this helpful0
I cannot speak highly enough of James from Move in Cheltenham! He worked so hard with our viewings and during such a tricky time! He was extremely professional, courteous, dedicated and empathetic. I would highly recommend... Read Full Review
Comments (0)Was this helpful?:
Kerry Blanchard said about Move Property Sales & Lettings
Services : Sales( As a Vendor )Date: 4th Nov 2020
I cannot speak highly enough of James from Move in Cheltenham! He worked so hard with our viewings and during such a tricky time! He was extremely professional, courteous, dedicated and empathetic. I would highly recommend him!!
The UK's Largest Customer Review Website for the Property Industry
Excellant service from start ...
Share On :
5 Star Review
By : 'Tracy'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : GL53
1 Feb 2019
People found this helpful0
After having my property on the market for sale with another agent, we decided to change agent to Move. The team were great and we had two offers in the first week. We were extremely happy with the advice given as to which offer to proceed with and the sale went ahead smoothly with little stress. I ... Read Full Review
Comments on Agent Fees
Offered me a good fee that represented the level of service I recieved.
Comments (0)Was this helpful?:
Tracy said about Move Property Sales & Lettings
Services : Sales( As a Vendor )Date: 1st Feb 2019
After having my property on the market for sale with another agent, we decided to change agent to Move. The team were great and we had two offers in the first week. We were extremely happy with the advice given as to which offer to proceed with and the sale went ahead smoothly with little stress. I will definitely use them again without hesitation.
The UK's Largest Customer Review Website for the Property Industry
Safe ...
Share On :
5 Star Review
George
By : 'Des'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : GL52
31 Jan 2019
People found this helpful0
Having made the decision to relocate to Cheltenham, I spent 2 weekends in the area viewing apartments, as soon as I met George and his team, I knew I was in good hands, The apartment at the Clarence was perfect for my needs. The "Move" team made the whole process smooth, all... Read Full Review
Comments on Agent Fees
Very reasonable.
Comments (0)Having made the decision to relocate to Cheltenham, I spent 2 weekends in the area viewing apartments, as soon as I met George and his team, I knew I was in good hands, The apartment at the Clarence was perfect for my needs.
Was this helpful?:
Des Boucher said about Move Property Sales & Lettings
Services : Letting( As a Tenant )Date: 31st Jan 2019
Having made the decision to relocate to Cheltenham, I spent 2 weekends in the area viewing apartments, as soon as I met George and his team, I knew I was in good hands, The apartment at the Clarence was perfect for my needs.
The "Move" team made the whole process smooth, all paperwork was completed, agreed on the move-in date, the apartment was secured. From the moment I met the team, I felt comfortable I had made the right choice, I can highly recommend the Move team.
The UK's Largest Customer Review Website for the Property Industry
Move Out ...
Share On :
1 Star Review
By : 'Raja'
Services : Letting( As a Tenant )
Rent PCM : £695
Would you recommend ? : No
Postcode : GL50
2 Oct 2018
People found this helpful1
We recently moved out of a property which we were renting through Move. The property itself we faced a lot of problems with faulty fire alarms, ceilings falling down and being left untreated etc. But the last straw was when we received our deposit back, almost half of the deposit had been taken... Read Full Review
Comments on Agent Fees
Normal Fees.
Comments (0)Was this helpful?:
Raja said about Move Property Sales & Lettings
Services : Letting( As a Tenant )Date: 1st Oct 2018
We recently moved out of a property which we were renting through Move. The property itself we faced a lot of problems with faulty fire alarms, ceilings falling down and being left untreated etc. But the last straw was when we received our deposit back, almost half of the deposit had been taken citing light cleaning and redecoration. Obviously we aren't happy as no explanation has been given and we left the flat in good condition, it was an old flat to begin with so light wear and tear is normal. Wear and Tear is actually part of the contract. I am still in the process of fighting this case, hopefully can work with Move to resolve this but there communications have been extremely lax, considering this is an important matter. No one has even reached out to contact us and we are still left in the dark. I feel its these type of situations that separates good companies from bad ones. I realise we aren't Moves customers anymore as we have moved to a different flat which isn't under them but we were once their customers and should be treated the same regardless. I am really unhappy about this situation as its causing unwanted stress.
The UK's Largest Customer Review Website for the Property Industry
Exceptional ...
Share On :
5 Star Review
By : 'Pat'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : GL50
24 Sept 2018
People found this helpful0
I sold my Mother's property through Move. George advised me that to maximise the price I should get planning permission for changes to the layout. He advised throughout the process and the end result was a much higher sale price than we could have imagined. So impressed with the service. ... Read Full Review
Comments on Agent Fees
Good
Comments (0)Was this helpful?:
Pat T said about Move Property Sales & Lettings
Services : Sales( As a Vendor )Date: 23rd Sep 2018
I sold my Mother's property through Move. George advised me that to maximise the price I should get planning permission for changes to the layout. He advised throughout the process and the end result was a much higher sale price than we could have imagined. So impressed with the service. George managed the whole process from beginning to end in a very professional way.
The UK's Largest Customer Review Website for the Property Industry
Second to none- Amazing ...
Share On :
5 Star Review
By : 'Jay'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : GL50
24 Sept 2018
People found this helpful0
Move Sales & Lettings have a superb team! Corinne really impressed us with her knowledge and advice, and Olivia has been very helpful. Based on our chat with Corinne, we asked Move to be our letting partner and found Ben Sawers has been very helpful... Read Full Review
Comments (0)Was this helpful?:
Jay said about Move Property Sales & Lettings
Services : Letting( As a Owner )Date: 23rd Sep 2018
Move Sales & Lettings have a superb team! Corinne really impressed us with her knowledge and advice, and Olivia has been very helpful. Based on our chat with Corinne, we asked Move to be our letting partner and found Ben Sawers has been very helpful indeed.
The UK's Largest Customer Review Website for the Property Industry
Can I give no ...
Share On :
1 Star Review
By : 'Dissapointed'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : GL52
30 Aug 2018
People found this helpful2
A friend and I rented a property from Move in October 2017. The process was fairly smooth in the beginning, but everything went downhill throughout the tenancy. The property was advertised as having 'parking available', but it turned out you needed to request a permit from the landlord. ... Read Full Review
Comments (3)A friend and I rented a property from Move in October 2017. The process was fairly smooth in the beginning, but everything went downhill throughout the tenancy.
Was this helpful?:
Dissapointed Customer said about Move Property Sales & Lettings
Services : Letting( As a Tenant )Date: 29th Aug 2018
A friend and I rented a property from Move in October 2017. The process was fairly smooth in the beginning, but everything went downhill throughout the tenancy.
The property was advertised as having 'parking available', but it turned out you needed to request a permit from the landlord. Neither myself or my flat mate were told this, so we were both fined £60 for parking without a permit. We were not reimbursed.
Nothing in our property was PAT tested, with the exception of the immersion heater which had a PAT test that expired in 2015. We had issues with some electrical appliances in the property, the first time we reported this it was fixed, however, the second time that we reported an issue (regarding the heating), this was not fixed and never was for the remainder of the time we stayed at the property (a couple of months). According to Move, they aim to fix a problem with the heating within 3 working days, maybe they meant 3 working monthsâ¦
We had an assured short hold tenancy with an expiration date of 26th April 2018. When I told Move that we did not wish to stay at the property on 10th April, they stated that our leaving date would be 10th May, it seemed that they were unaware that we had an expiration date on our agreement, with no clause anywhere that states that we needed to give any kind of notice. When I asked Move to show me the part of the agreement that stated giving a notice, they emailed back to tell me that we could move out on the 26th as per our agreement. Move did not ever contact us to check if we wanted to stay at all.
When we left, we did not have a check out with Move (and actually never had a check in with us present/signed the check in agreement). I sent several emails about the check out and the only response I got was that we were 'waiting on confirmation from the landlord'. Not really sure what they were confirming.
After over a month, I made a claim through the Deposit Protection Service (which is a very useful service) and Move responded in less than 2 hours, stating that they needed £570 out of the £870 deposit for 'cleaning and redecorating'. I responded to the claim asking for more information and I never heard back. I then started a dispute after 2 weeks, where we could both submit evidence to support our cases.
Luckily, I went through the check in report and replicated EVERY photo Move took when we moved in when I left, to show that very little had changed. I used this as my main evidence and out of the £570 that Move requested, they got awarded £40 (yes, forty) to pay a cleaner for 2 hours as there were couple of things that I had missed. The adjudicator could not see any reason to allow Move money for redecorating. According to the report, Move tried to change their claim after I started the dispute, they could have only changed their claim to a lower amount, so maybe they realised that they had made a mistake trying to claim too much money in the hope that we wouldn't question it. My flat mate and I were only 20 & 19 at the time, so maybe they thought we wouldn't be so proactive in trying to get the money back, or maybe incapable of taking it to any kind of dispute.
For whatever reason they wanted to much, it didn't pay off and now they have just enough to go on a shopping spree in 99p stores and maybe have a bit leftover for the bus home. I'm now £530 richer (but not really because it was my money to start with) and very happy, even if it did take 4 months.
The UK's Largest Customer Review Website for the Property Industry
By : Ben Sawers
21 Sept 2018Hi Harry, Thank you for your comments, regarding maintenance issues these were dealt with in priority order and our electrician attended several times in quick succession to resolve any issues....
1 - 16 of 16 items
No Staff Registered
NaN - NaN of items
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 6/20/2022, 9:24:15 AM by allAgents
