Martin & Co
Reading, RG4
2.8/5, 13 reviews
46% recommended
60% sales valuation accuracy
67% sales fee satisfaction
50% lettings valuation accuracy
55% lettings fee satisfaction
No company information

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Latest Reviews

View all Reviews 13
7th Jul 2022
reviewed by 'Lydia'
“Lynn+Sean horribly rude.Never respond to emails, constantly chasing to get anything done.Regularly do inspections, say no-problems, then ......”
2nd Jul 2020
reviewed by 'Anomalous10830928'
“As a tenant, the people at the Caversham branch are very unhelpful and completely untrustworthy. They've pushed me to sign ......”
26th Jun 2020
reviewed by 'Anomalous10830928'
“Lack of communication and trust. The employees of this branch certainly give the impression that they do not value their ......”
11th Oct 2018
reviewed by 'Zebedee'
“After a nightmarish experience with Walmsley, we transferred to Martin & Co, who have always acted very professionally. They soon found ......”
5th Dec 2017
reviewed by 'Disappointed'
“Rude and disappointing! We never really had any cause to contact the company during the tenancy except to mention that ......”
23rd Aug 2017
reviewed by 'Megan'
“Martin and co offered a fantastic service with personable, friendly and knowledgable staff. As a tennent I would highly recommend ......”
Opening Hours
  • Monday: 09:00 - 17:00
  • Tuesday: 09:00 - 17:00
  • Wednesday: 09:00 - 17:00
  • Thursday: 09:00 - 17:00
  • Friday: 09:00 - 17:00
  • Saturday: Closed
  • Sunday: Closed
Address

Martin & Co
16 Bridge Street
Caversham,Reading
Berkshire
RG4 8AA
0118 946 1032

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 60% 67% £0 £0
Lettings 50% 55% £624 £1,495
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
3 1 3 6 0 0 0 0 0 0
Areas covered
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Worst estate agents ever, avoid at all costs!...”

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Jul 07,2022
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Lynn
By: 'Lydia'
Jul 07,2022
0 people found
this helpful
Lynn+Sean horribly rude. Never respond to emails, constantly chasing to get anything done. Regularly do inspections, say no-problems, then steal your deposit!...
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“As a tenant, the people at the Caversham bran......”

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Jul 02,2020
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Sean
By: 'Anomalous10830928'
Jul 02,2020
1 people found
this helpful
As a tenant, the people at the Caversham branch are very unhelpful and completely untrustworthy. They've pushed me to sign contracts and promised to get back to me about certain concerns but they never do. They say they'll look in to my concerns but it ...
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“Lack of communication and trust. The employee......”

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Jun 26,2020
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Sean
By: 'Anomalous10830928'
Jun 26,2020
1 people found
this helpful
Lack of communication and trust. The employees of this branch certainly give the impression that they do not value their customers at all. They don't reply to emails unless you chase them. Even the higher management (Sean Masterman or Lynn Masterman) don't respond if you ...
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“Pleased...”

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Oct 11,2018
Minithumbup
By: 'Zebedee'
Oct 11,2018
0 people found
this helpful
After a nightmarish experience with Walmsley, we transferred to Martin & Co, who have always acted very professionally. They soon found us new, reliable tenants, they inspect the property regularly and they communicate clearly and politely. They explain any issues promptly and arrange repairs at a ...
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“Rude and disappointing! We never really had any cause to ......”

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Dec 05,2017
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By: 'Disappointed'
Dec 05,2017
0 people found
this helpful
Rude and disappointing! We never really had any cause to contact the company during the tenancy except to mention that the boiler cover which was hanging off when we arrived (mentioned in the inventory) had finally broken off completely. A replacement never arrived so I ...
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Comment on agent fees
Well bad, as they’ve ended up unjustifiable.
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“Martin and co offered a fantastic service with personable, friendly ......”

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Aug 23,2017
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Sean
By: 'Megan'
Aug 23,2017
0 people found
this helpful
Martin and co offered a fantastic service with personable, friendly and knowledgable staff. As a tennent I would highly recommend their service to others....
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Comment on agent fees
Similar to others
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“Really disappointing.... started off fantastic for the first few months ......”

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Aug 10,2017
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By: 'twentytwenty'
Aug 10,2017
0 people found
this helpful
Really disappointing.... started off fantastic for the first few months of being with them (we had previously been with another agency who had been particularly difficult)..nothing was too much trouble and staff couldn't do more to help or assist us and I even said ...
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Comment on agent fees
Bad. The only good thing is their yearly renewal fee is cheaper than some other agencies.
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“I have been using Martin & Co in Caversham to manage ......”

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Feb 08,2017
Minithumbup
By: 'A'
Feb 08,2017
0 people found
this helpful
I have been using Martin & Co in Caversham to manage a property on our behalf for nearly 2 years.Throughout my dealings with them all the staff have been extremely professional and courteous. They have been proactive in managing the property so repairs are arranged without ...
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“Sean was very good and helpful with finding me a ......”

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Feb 06,2017
Minithumbup
By: 'emmer'
Feb 06,2017
0 people found
this helpful
Sean was very good and helpful with finding me a tenant. Very business and quick working, took a lot of pressure off myself....
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Comment on agent fees
Fees are fees
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“I found the staff very friendly and helpful. Really efficient ......”

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Feb 03,2017
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Sean
By: 'Reka'
Feb 03,2017
0 people found
this helpful
I found the staff very friendly and helpful. Really efficient team. Sean and Natasha has helped me a lot from the moment I showed interest in the property. I could move into my lovely new flat within 3 days. I can highly recommend the team and ...
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Comment on agent fees
fair agency fees. nothing hidden
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“Excellent and professional service. They property managed the place we ......”

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Jan 18,2017
Minithumbup
By: 'karen'
Jan 18,2017
0 people found
this helpful
Excellent and professional service. They property managed the place we call home, and I can honestly not see any faults, their fees are reasonable unlike many of their competitors, and any issue is promptly resolved. I have found them trustworthy, efficient and fair though-ut my ...
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Comment on agent fees
Fair fees
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“Current and prospective Landlords be warned. Here's a cautionary tale. ......”

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Jun 07,2016
Minithumbdown
By: 'Oncebitten'
Jun 07,2016
1 people found
this helpful
Current and prospective Landlords be warned. Here's a cautionary tale. When going overseas recently, I employed Martin & Co Reading Caversham as my Letting Agent. I returned 4 months after my tenant left the premises to find bills from my Energy Supplier for GBP 224.47 and from Thames ...
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Comment on agent fees
OK
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“They average three days to even acknowledge that a fault ......”

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Oct 24,2014
Minithumbdown
By: 'Disgruntled'
Oct 24,2014
5 people found
this helpful
They average three days to even acknowledge that a fault has been raised, let alone actually doing anything about them. I currently cannot have a shower or bath as the hot tap has stopped working. No response. My smoke alarm was faulty, going off at ...
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By: Elliot Carney
Jan 10, 2016
View all comments (1)
Incredibly poor and unprofessional. After acknowledging that there was a problem with our boiler, they arranged a plumber to come and fix it. However, they said that they were unable to meet the plumber without me incurring a call-out charge. Having had to take a day off work to meet the plumber, it emerges that they hadn't booked him at all and there was a 'miscommunication'. One week without hot water and paying £550pm - unacceptable and totally unprofessional! ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Martin & Co, Reading RG4 8AA



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