Madison Brook
Docklands, London, E16
4/5, 128 reviews
76% recommended
100% sales valuation accuracy
82% sales fee satisfaction
100% lettings valuation accuracy
57% lettings fee satisfaction
Madison Brook International is a dynamic, knowledgeable and client-focused Estate Agents committed to providing an unparalleled level of service to both owners and renters of real estate in Docklands & East London. Whether you are actively looking to let or sell, buy or rent, we are more than amply resourced to ... show more Madison Brook International is a dynamic, knowledgeable and client-focused Estate Agents committed to providing an unparalleled level of service to both owners and renters of real estate in Docklands & East London. Whether you are actively looking to let or sell, buy or rent, we are more than amply resourced to fulfil your property needs.

Our policy of only employing consultants well versed in all aspects of the local property market ensures that your experience with Madison Brook is as informative and trouble-free as possible. We appreciate that your time means money and is better spent doing the things you really cherish. As such, by taking you through a thorough registration process, we can accurately identify your property needs and deliver exactly what you are looking for in a swift and reliable fashion.

Over a short time Madison Brook has established a significant and enviable market presence in and around the Docklands and East London area of London. Our vibrant branding and diverse marketing strategies have enabled us to gain an edge on our competitors, and more importantly allowed our ever increasing database of clients and applicants to achieve their expectations. Why not visit our fully updated property website where you will find a large selection of properties for Sale & Rent.

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Latest Reviews

View all Reviews 128
26th Jul 2022
reviewed by 'Dee Montana'
“Avoid this company like the plague. I've used this company in the past and had dealings with their Group Managing ......”
10th May 2021
reviewed by 'Yurema Teijeiro Gonzalez'
“Me and my boyfriend have been looking for a flat to rent, where Josh Eagle has been extremely helpful for ......”
11th Mar 2021
reviewed by 'Himanshu'
“WORST property agents of UK.I rented a property from Madison Brook in March 2021 and they hid most of the ......”
25th Jan 2019
reviewed by 'Anand'
“My experience of Madison Brooke is 'outstanding'. It has exceeded my expectations in terms of professionalism, advice friendliness and service....”
31st Jan 2018
reviewed by 'Good'
“Well Madison Brook agency with one of they're agent Bradley Austin, was really helpful finding us a new home to ......”
23rd Jan 2018
reviewed by 'K'
“Moving house after over 30 years was a daunting process for us. We asked 4 agents to come in with a view ......”
Opening Hours
  • Monday: 09:30 - 19:00
  • Tuesday: 09:30 - 19:00
  • Wednesday: 09:30 - 19:00
  • Thursday: 09:30 - 19:00
  • Friday: 09:30 - 18:00
  • Saturday: 10:00 - 16:00
  • Sunday: Closed
Address

Madison Brook
Unit B, 20 Western Gateway
Royal Victoria Dock,London
Greater London
E16 1BS
020 7474 5505

update staff | update details

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 82% £207,000 £950,000
Lettings 100% 57% £1,100 £1,750
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
18 6 31 17 8 1 35 0 5 7
Areas covered
  • E16
  • Royal Docks
  • E14
  • Canary Wharf
  • E6
  • Docklands
  • E15
  • E13
  • E1W
  • SE16
  • SE10
  • SE18
  • E3
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
TPOS Sales TPOS Lettings TPOS DPS
Rankings
Overall Overall
Estate agents
Letting agents
Latest Properties

No Properties

Barking, IG11
Docklands, E16
Greenwich, SE10
Lewisham, SE13

“Fraudulent Company - Avoid if you want to get scammed!!...”

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Jul 26,2022
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By: 'Dee Montana'
Jul 26,2022
0 people found
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Avoid this company like the plague. I've used this company in the past and had dealings with their Group Managing Director John Lipper who fraudulently swindled £15k from me and my tenant and was going to declare himself bankrupt until I ended up taking him ...
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“Me and my boyfriend have been looking for a f......”

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May 10,2021
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Josh
By: 'Yurema Teijeiro Gonzalez'
May 10,2021
0 people found
this helpful
Me and my boyfriend have been looking for a flat to rent, where Josh Eagle has been extremely helpful for this search to take please. He was very attentive to our needs and able to provide attractive alternatives that may be of our interest. "ith ...
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“WORST property agents of UK.I rented a prop......”

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Mar 11,2021
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Josh
By: 'Himanshu'
Mar 11,2021
0 people found
this helpful
WORST property agents of UK. I rented a property from Madison Brook in March 2021 and they hid most of the information about flat maintenance etc and once deposit was taken then they shared that all maintenance of flat is responsibility of landlord only and Madison ...
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“Exceeded Expectations....”

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Jan 25,2019
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By: 'Anand'
Jan 25,2019
0 people found
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My experience of Madison Brooke is 'outstanding'. It has exceeded my expectations in terms of professionalism, advice friendliness and service....
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Comment on agent fees
It is a great value for money.
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“Well Madison Brook agency with one of they're agent Bradley ......”

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Jan 31,2018
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By: 'Good'
Jan 31,2018
0 people found
this helpful
Well Madison Brook agency with one of they're agent Bradley Austin, was really helpful finding us a new home to move . Due to short time we had to move , we explain the situation to our agent Bradley ans he did everything in his power to ...
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“Moving house after over 30 years was a daunting process for ......”

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Jan 23,2018
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By: 'K'
Jan 23,2018
0 people found
this helpful
Moving house after over 30 years was a daunting process for us. We asked 4 agents to come in with a view to marketing our property. We chose MB as their Manager Joe came across as professional, knowledgeable and helpful with a cheerful disposition. He promised regular ...
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Comment on agent fees
Would have like to negotiate a little but hey ho........
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“Bindman LLP have worked with Madison Brook on several residential ......”

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Nov 16,2017
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By: 'Bindman'
Nov 16,2017
0 people found
this helpful
Bindman LLP have worked with Madison Brook on several residential and commercial matters . Every case has been handled extremely professionally with great ease and support to the Solicitors and clients. We would recommend them to anyone...
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Comment on agent fees
Great fees
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“Very easy to deal with and a good communicator, Adam ......”

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Jul 07,2015
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By: 'Ed'
Jul 07,2015
0 people found
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Very easy to deal with and a good communicator, Adam has extensive knowledge of the new developments in the Greenwich Peninsula. Achieved my asking price within the estimated timeline....
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“Bought a property with MB in April 2015. Flexible for viewings. 7 ......”

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Apr 29,2015
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By: 'RT'
Apr 29,2015
0 people found
this helpful
Bought a property with MB in April 2015. Flexible for viewings. 7 week completion. Very happy. Professional, fast, informative. Would use again. Highly recommended....
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By: MADISON BROOK CS
Apr 30, 2015
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Dear RT, A quick note to say thank you for your review. I note that it was positive and am really pleased we have provided a service worthy of an online post. We take all comments good and bad on board, as we continue to strive to improve service. We hope that you continue to receive a robust, comprehensive and friendly service going forward. Once again, thank you for taking the time to review our services. ...

“Adam is extremely dependable with regard to communication among all ......”

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Apr 14,2015
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By: 'Mrs'
Apr 14,2015
0 people found
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Adam is extremely dependable with regard to communication among all parties. And he does a excellent job always providing immediate feedback whenever required. Adam has a positive attitude which has helped us overcome many objections throughout the sale, in the end we are very happy ...
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By: MADISON BROOK CS
Apr 30, 2015
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Dear Mrs Wang, A quick note to say thank you for your review. I note that it was positive and am really pleased we have provided a service worthy of an online post. We take all comments good and bad on board, as we continue to strive to improve service. We hope that you continue to receive a robust, comprehensive and friendly service going forward. Once again, thank you for taking the time to review our services. ...

“Very friendly and informative, Adam was always available to answer ......”

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Mar 20,2015
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By: 'Nick'
Mar 20,2015
0 people found
this helpful
Very friendly and informative, Adam was always available to answer any questions I had and was instrumental in helping me complete the exchange. He'll go far!...
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By: MADISON BROOK CS
Apr 30, 2015
View all comments (1)
Dear Nick, A quick note to say thank you for your review. I note that it was positive and am really pleased we have provided a service worthy of an online post. We take all comments good and bad on board, as we continue to strive to improve service. We hope that you continue to receive a robust, comprehensive and friendly service going forward. Once again, thank you for taking the time to review our services. ...

“The company is working very well.The firstvtenant was found ......”

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Mar 08,2015
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By: 'zhanna'
Mar 08,2015
0 people found
this helpful
The company is working very well.The firstvtenant was found fast and was well recommended.John organised all kind of necessary license and other documents, which we were not aware as first time landlords.Second tenant -the same very fast.They also made proper handing ...
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Comment on agent fees
As I said above.
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By: MADISON BROOK CS
Mar 09, 2015
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Hello Zhanna, A quick note to say thank you for your review. I note that it was positive and am really pleased we have provided a service worthy of an online post. We take all comments good and bad on board, as we continue to strive to improve service. We hope that you continue to receive a robust, comprehensive and friendly service going forward. MADISON BROOK ...

“I have dealt with the team at Madison Brook for ......”

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Mar 07,2015
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By: 'DP'
Mar 07,2015
0 people found
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I have dealt with the team at Madison Brook for around three years now, I found them to be extremely professional and willing to go the extra mile. Thank you!!...
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By: MADISON BROOK CS
Mar 09, 2015
View all comments (1)
Dear DP, A quick note to say thank you for your review. I note that it was positive and am really pleased we have provided a service worthy of an online post. We take all comments good and bad on board, as we continue to strive to improve service. We hope that you continue to receive a robust, comprehensive and friendly service going forward. Once again, thank you for taking the time to review our services. ...

“We live overseas and when looking for a property to ......”

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Mar 07,2015
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By: 'Brian'
Mar 07,2015
1 people found
this helpful
We live overseas and when looking for a property to buy only visited London occasionally. On each occasion, Adam was very patient showing me several potential properties over a period of 18 months, and even previous to that when he was with a different company. Being ...
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Comment on agent fees
Not applicable for buyer. Management fees are high, but reduced as bit as we bought though Madison Brook.
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By: MADISON BROOK CS
Mar 09, 2015
View all comments (1)
Dear Brian & Debs, A quick note to say thank you for your review. I note that it was mainly positive and am really pleased we have provided a service worthy of an online post. We take all comments good and bad on board, as we continue to strive to improve service. We hope that you continue to receive a robust, comprehensive and friendly service going forward. Where you have noted improvements or comments surrounding lack of service, we will look into the matter in the hope that we can d ...

“Excellent work! I have bought the property via Madison Brook ......”

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Mar 06,2015
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By: 'Igor'
Mar 06,2015
0 people found
this helpful
Excellent work! I have bought the property via Madison Brook and they were so quick to rent it out. I am fully satisfied! Thanks a lot!...
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By: MADISON BROOK CS
Mar 09, 2015
View all comments (1)
Dear Igor, A quick note to say thank you for your review. I note that it was positive and am really pleased we have provided a service worthy of an online post. We take all comments good and bad on board, as we continue to strive to improve service. We hope that you continue to receive a robust, comprehensive and friendly service going forward. ...

“Totally satisfied with the service. It was very professional, honest ......”

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Nov 02,2014
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By: 'Von'
Nov 02,2014
0 people found
this helpful
Totally satisfied with the service. It was very professional, honest and excellent customer care during the pre/post contract arrangements. It's nice to find an agent that cares about its customers and their complete satisfaction. Highly recommended......
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“If only all estate agents were this good. Despite being ......”

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Oct 21,2014
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By: 'Sam'
Oct 21,2014
0 people found
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If only all estate agents were this good. Despite being stuck with bad solicitors (that I had chosen myself), Adam Hoskins somehow managed to reassure the vendor that I was a serious buyer and prevented the purchase from falling through. Very efficient, straight talking and ...
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“Adam was polite, professional and patient. He negotiated well during ......”

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Oct 16,2014
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By: 'Shaun'
Oct 16,2014
0 people found
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Adam was polite, professional and patient. He negotiated well during the purchase process. A good service provided all around, including post-sale....
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“Bought a property through Madison Brook with Adam as the ......”

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Sep 17,2014
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By: 'Zek'
Sep 17,2014
0 people found
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Bought a property through Madison Brook with Adam as the agent i dealt with. Even with a very demanding seller and a difficult conveyancer, Adam was able to help push the sale through by being available, constantly chasing documents and people on my behalf and ...
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“Initially I was a bit suspicious of Andy, can this ......”

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Sep 12,2014
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By: 'Anita'
Sep 12,2014
1 people found
this helpful
Initially I was a bit suspicious of Andy, can this agent be really this nice ? Yes, he is. His work is very good, exceeded my expectation. Thumbs up !...
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“Mr Hoskins guided us smoothly from start to completion of ......”

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Sep 12,2014
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By: 'Satisfied'
Sep 12,2014
0 people found
this helpful
Mr Hoskins guided us smoothly from start to completion of the purchase. He kept us up to date through all the stages with long distance telephone calls and we were very pleased with the service...
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“Andy was very helpful, knowledgeable and professional in all his ......”

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Sep 05,2014
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By: 'RussianRobert'
Sep 05,2014
1 people found
this helpful
Andy was very helpful, knowledgeable and professional in all his dealings with me. I would have no hesitation in recommending him or Madison Brook....
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“From the valuation to the exchange, we were provided with ......”

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Sep 04,2014
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By: 'ES'
Sep 04,2014
1 people found
this helpful
From the valuation to the exchange, we were provided with an extremely professional yet very personal service. We believe Adam's valuation was realistic and matched our expectations. With his help, photographs and then viewings followed within just a few days. We accepted an offer after ...
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“Adam is an experienced agent, professional in his approach, open, ......”

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Sep 04,2014
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By: 'Adam'
Sep 04,2014
0 people found
this helpful
Adam is an experienced agent, professional in his approach, open, courteous and informative in his manner and always willing to help. He played a key role in helping us to secure the purchase of the apartment in a relatively short period of time in a ...
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“Always kept me informed and very helpful An exclusive and ......”

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Sep 03,2014
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By: 'Ola'
Sep 03,2014
1 people found
this helpful
Always kept me informed and very helpful An exclusive and excellent level of service. Was more than happy. I would definitely recommend them. Service with a smile....
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“The Agency and Andreas have been excellent. Andreas has particularly ......”

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Sep 01,2014
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By: 'Abu'
Sep 01,2014
1 people found
this helpful
The Agency and Andreas have been excellent. Andreas has particularly been good at assisting in chasing relevant individuals to ensure that things were progressing. Had this not been the case the property may had fallen through....
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“This was our second attempt to purchase a property in ......”

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Jul 31,2014
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By: 'Mike'
Jul 31,2014
1 people found
this helpful
This was our second attempt to purchase a property in the area for a Buy to let purchase, the first one through another Estate Agent fell through...Andreas took interest from day one to keep on top of ensuring all communications were transparent and coordinated ...
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“I have had a really good experience with Madison Brook ......”

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Jul 13,2014
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By: 'Stephane'
Jul 13,2014
1 people found
this helpful
I have had a really good experience with Madison Brook to buy a property. Andreas was a key person in this process, being always quick to answer to my emails, and to supply all the information with regards to the next steps to sign the ...
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“Andreas is really helpful in our buying the property. He ......”

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Jul 03,2014
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By: 'Jie'
Jul 03,2014
1 people found
this helpful
Andreas is really helpful in our buying the property. He sends us various options according to our requirements and is patient during our search. He also work closely with the vendors and solicitors to push the purchase forward....
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“Andreas is active, sincere and helpful in the whole procedure ......”

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Jul 02,2014
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By: 'Baichen'
Jul 02,2014
1 people found
this helpful
Andreas is active, sincere and helpful in the whole procedure of buying a property. He responds us timely for answering various questions and has a good communication style....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

As a firm accredited by the Ombudsman Services, Madison Brook aims to provide the highest standards of service to all landlords and
tenants, but to ensure that your interests are safeguarded, we offer the following:

If you believe you have a grievance, please write
in the first instance to

The Manager at the address below:

Unit B,
20 Western Gateway,
London,
E16 1BS

The grievance will be acknowledged within 3 working days and then investigated thoroughly in accordance with established in house complaints procedures.

A formal written outcome of the complaint will be sent to you within 21 days.

If we require longer than this timescale we will advise you in writing and confirm our revised response date.

If you remain dissatisfied with the result of the internal investigation, please contact The Managing Partner who will review the complaint.

Following the conclusion of our in-house review we will write to you with a final written statement.

If you are dissatisfied with the conclusion of the in-house review of the complaint, you can refer the matter to:

The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
Last updated at 2:46 PM 01/11/2017 by allAgents

Awards won by Madison Brook, London E16 1BS



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