100% sales valuation accuracy
100% sales fee satisfaction
89% lettings valuation accuracy
83% lettings fee satisfaction
We have been successfully providing the following services for several years: High Street Sales - LettingsLandlords Services - Landlord ClinicWhether, you are a Vendor or an experienced Landlord (or new to the market) Our wealth of expertise enables us to guide you competently with realistic costs to a swift and ...
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We have been successfully providing the following services for several years: High Street Sales - Lettings
Landlords Services - Landlord Clinic
Whether, you are a Vendor or an experienced Landlord (or new to the market) Our wealth of expertise enables us to guide you competently with realistic costs to a swift and successful conclusion.
La Casa does not have a catchment area. We cover all of London and surrounding areas.For your peace of mind we are Property Mark Protected Agents, members of the
NAEA & ARLA
La Casa is the right choice for you.
Landlords Services - Landlord Clinic
Whether, you are a Vendor or an experienced Landlord (or new to the market) Our wealth of expertise enables us to guide you competently with realistic costs to a swift and successful conclusion.
La Casa does not have a catchment area. We cover all of London and surrounding areas.For your peace of mind we are Property Mark Protected Agents, members of the
NAEA & ARLA
La Casa is the right choice for you.
Latest Reviews
View all Reviews 18
14th Apr 2022
reviewed by 'Susan'
11th Jan 2018
reviewed by 'Molly'
8th Nov 2017
reviewed by 'Lucia'
2nd Nov 2017
reviewed by 'Maurice'
22nd Feb 2017
reviewed by 'Jane'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £280,000 | £280,000 |
| Lettings | 89% | 83% | £427 | £2,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 8 | 0 | 2 | 3 | 2 | 0 | 1 | 0 | 1 | 1 |
Areas covered
- SE13
- Lewisham
- SE4
- Brockley
- SE6
- Catford
- SW2
- CR0
- SE12
- SE13
- SE3
- SE26
- SE13
Address
62 Springbank Road
Hither Green,London
Greater London
SE13 6SN
02082974877
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Latest Properties
No Properties
Apr 14,2022
Apr 14,2022
0
people found
this helpful
this helpful
Failed to organise the parking I had paid for - promised but failed to sort it. Now I am left with a £120 fine! I thoughts they’d be great, sadly not....
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Apr 14, 2022
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We have looked closely at your comments and we do not manage any properties in your located area N22, neither do we have any properties that are rented at £2000 per month. We have not received any correspondence from any tenant regarding any parking issues. We do not get involved in parking issues. ...
Jan 11,2018
Jan 11,2018
0
people found
this helpful
this helpful
I had a meeting with the director of the company to discuss options within the current property market.It was a useful meeting just to give me an insight as to what is available if I wanted to buy a property. I was impressed with ...
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Nov 08,2017
Nov 08,2017
0
people found
this helpful
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La Casa service is outstanding. We went to La Casa after having a bad experience with a high street estate agent. La Casa staff is very friendly, approachable and very professional. They took time to explain the different services they offer and matched them to ...
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Nov 02,2017
Nov 02,2017
0
people found
this helpful
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La Casa both managed my rental property and recently helped in the sale of the same property. Their service, especially their attention to detail, have been the hallmarks of this small yet efficient company. They deliver their service with a personal touch, which has made ...
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Comment on agent fees
Very competitive
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Apr 06,2017
Apr 06,2017
0
people found
this helpful
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I popped into La Casa yesterday for some advice on purchasing a first-time property and received some brilliant and perfectly tailored property advice. This included advice on locations for buying, financial options, mortgage advice and every other issue you could think of. Very nice service ...
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Comment on agent fees
The service I was provided with, as a first time buyer, was free of charge.
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Feb 22,2017
Feb 22,2017
0
people found
this helpful
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I chose La Casa to sell my flat after looking at a few estate agents in the area and online. The warm welcome that I received when I first entered the office was echoed every time I contacted them or was contacted by them. Viv ...
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Comment on agent fees
excellent fees, much better value than other high street agents
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Feb 21,2017
Feb 21,2017
1
people found
this helpful
this helpful
Have been living at a flat which La Casa manage for about a year now.
They're nice people, and overall nothing has been *really* awful about their service, but everything has been just a little bit rubbish. Cumulatively, it means I wouldn't recommend them to ...
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Mar 13, 2018
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(1)
Dear Harry,
We do understand it has been quite some time since you posted your review. We wish to clarify some of the points that you raised during your rental at the property.
--Tenancy Agreement--
The question was asked by you regarding a break clause, we use a copy of the National Association of Estate Agents approved tenancy agreement.
--Inventory--
The inventory was done by a third party, We contacted the inventory clerk and she sent us confirmation that the inventory was sent to ...
Feb 02,2017
Feb 02,2017
0
people found
this helpful
this helpful
We are experienced landlords and have known Viv for many years. He has always gone above and beyond to give us professional and knowledgeable advice. We have since used his company to let our properties and they are very up to date on the law ...
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Comment on agent fees
Extremely reasonable
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Yes
Apr 19,2016
Apr 19,2016
0
people found
this helpful
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Viv and the team at La Casa are extremely professional, honest, reliable and helpful people who clearly have a genuine interest in customer/ tenant satisfaction. We were so thankful for their support and guidance from start to finish with securing our first rented property in ...
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Apr 08,2016
Apr 08,2016
0
people found
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Selling house.
A truly fantastic service. La Casa marketed and sold our property within 2 days. They guided us through to exchange and completion which was very stressful. Staff were on hand throughout and handled all queries professionally I cannot recommend them enough. Excellent!!!...
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Comment on agent fees
good
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Yes
Apr 04,2016
Apr 04,2016
0
people found
this helpful
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La Casa has provided an excellent service for me as a Landlord. I relocated abroad recently and La Casa have managed my property since. This has given me peace of mind and the service they deliver is very personalised. The team always aim to make ...
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Comment on agent fees
Very reasonable
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Yes
Mar 30,2016
Mar 30,2016
0
people found
this helpful
this helpful
I have been working with La Casa estate agent for few years. I am a land lord and have couple of flats that they are managing for me. I found them reliable, helpful and very professional.
i am very happy with their service and will ...
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Mar 24,2016
Mar 24,2016
1
people found
this helpful
this helpful
Very efficient managing agent. Good service that removes the anxiety of being a landlord. Recommended. Strong in checking the property & when needed managing difficult tenants. Have used for over 15 years....
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Comment on agent fees
Fees are reasonable for the service.
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Yes
Mar 18,2016
Mar 18,2016
0
people found
this helpful
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La Casa is my No. 1 choice of agent every time. They currently let and manage my property, I have let previous properties through them and I have sold property through them. The service I have received has been excellent throughout. They are an honest, approachable ...
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Comment on agent fees
Good
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Yes
Mar 04,2016
Mar 04,2016
0
people found
this helpful
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I have used la casa since 2007 they rented my property and managed it till they sold it in 2014 I have only praise for thier knowledge expertise my tenants were also very happy with the management they helped me all the way...
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Comment on agent fees
Good
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Yes
Jan 12,2016
Jan 12,2016
0
people found
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Phoned agent in the morning at 10:30 to enquire about a property and potentially arrange a viewing. Was told i would receive a call back
5:30PM I called to discover proeprty had been let (not a problem as an estate agent myself i understand properties go ...
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Feb 01, 2016
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(1)
Thank you for your feedback. We are sorry that this was not communicated to you in a manner that you felt appropriate. We put customer service on top of our list and will ensure that this does not happen again. ...
Sep 20,2010
Sep 20,2010
0
people found
this helpful
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My experience with La Casa has been great. I found them very helpful. Issues with the property were dealt with promptly. ...
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Aug 18,2009
Aug 18,2009
0
people found
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Very unperfesional on every level. Seem to loose payments for rent, and cash cheques 7 months after writter. All promises broken. countless problems with property, including damp, broken appliences, previous tennats rubbish and junk left in property. Been one year now and have almost had everything ...
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Sep 19, 2010
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(1)
Not sure who you are, we normally have rental payments paid monthy from all tenants on time and payments are forwarded to the landlord each month.
The property you have described we have no such property on our books. We would be keen to know why you have wriiten these false claims. ...
Vendor Fees
Sales Fee: 1.8% (inclusive of Vat)Landlord Fees
Lettings Only Service Fixed Fees:One Bed Flat / Studio - £ 1,000.00 (inclusive of Vat)
Two Bed Flat/House - £1,200.00 (inclusive of Vat)
Three Bed Flat/House - £1.450.00 (inclusive of Vat)
Four Bed Flat/House - £1,650.00 (inclusive of Vat)
Five Bed Flat/House - £1,750.00 (inclusive of Vat)
Management Fees:
Rent collection Only -9.6% (inclusive of Vat) of the rent collection
Full Management -12% (inclusive of Vat) of the rent collection
Fully comprehensive Management 21% (inclusive of Vat) of the rent collection Last updated at 27/05/2022, 12:49 PM by Aleeza
Complaints Procedure
IN-HOUSE COMPLAINTS PROCEDURE
We are committed to providing a professional service to all our clients and customers. When
something goes wrong, we need you to tell us about it. This will help us to improve our
standards.
If you have a complaint, please put it in writing, including as much detail as possible. We will
then respond in line with the timeframes set out below (if you feel we have not sought to
address your complaints within eight weeks, you may be able to refer your complaint to the
Property Ombudsman to consider without our final viewpoint on the matter).
What will happen next?
• We will send you a letter acknowledging receipt of you complaint within three working
days of receiving it, enclosing a copy of this procedure.
• We will then investigate your complaint. This will normally be dealt with by the office
manager who will review your file and speak to the member of staff who dealt with
you. A formal written outcome of our investigation will be sent to you within 15
working days of sending the acknowledgement letter.
• If, at this stage, you are still not satisfied, you should contact us again and we will
arrange for a separate review to take place by a senior member of staff.
• We will write to you within 15 working days of receiving your request for a review,
confirming our final viewpoint on the matter.
If you remain dissatisfied, you can then contact The Property Ombudsman to request an
independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of
receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house
complaints procedure, before being submitted for an independent review.
Last updated at 11:49 AM 27/05/2022 by Aleeza
We are committed to providing a professional service to all our clients and customers. When
something goes wrong, we need you to tell us about it. This will help us to improve our
standards.
If you have a complaint, please put it in writing, including as much detail as possible. We will
then respond in line with the timeframes set out below (if you feel we have not sought to
address your complaints within eight weeks, you may be able to refer your complaint to the
Property Ombudsman to consider without our final viewpoint on the matter).
What will happen next?
• We will send you a letter acknowledging receipt of you complaint within three working
days of receiving it, enclosing a copy of this procedure.
• We will then investigate your complaint. This will normally be dealt with by the office
manager who will review your file and speak to the member of staff who dealt with
you. A formal written outcome of our investigation will be sent to you within 15
working days of sending the acknowledgement letter.
• If, at this stage, you are still not satisfied, you should contact us again and we will
arrange for a separate review to take place by a senior member of staff.
• We will write to you within 15 working days of receiving your request for a review,
confirming our final viewpoint on the matter.
If you remain dissatisfied, you can then contact The Property Ombudsman to request an
independent review:
The Property Ombudsman Ltd
Milford House
43-45 Milford Street
Salisbury
Wiltshire
SP1 2BP
01722 333 306
www.tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of
receiving our final viewpoint letter, including any evidence to support your case.
The Property Ombudsman requires that all complaints are addressed through this in-house
complaints procedure, before being submitted for an independent review.
