When should I complain?
As soon as possible after the event about which you wish to complain, but certainly within four weeks.

How should I complain?
Please write a letter or email. It is helpful if you keep it brief. Collect together any evidence to support your complaint e.g. an invoice, photographs, etc. but donâ??t send it to us at first. We will ask for this if we need it. In this event, please donâ??t send the originals, only copies. Please tell us what you would like to happen as a result of your complaint.

Who should I complain to?
You should address you complaint to the Branch Manager and either post to; L&A Lettings, 84 Griffiths Drive, Wednesfield, West Midlands WV11 2JE or email; [email protected]

What will happen to my complaint?
Stage 1:
Once we have received your written complaint, whether a letter or email, we will acknowledge it within three working days.
Stage 2:
We will investigate it and consider any evidence if necessary.
You will get our written response within fifteen working days. If it is going to take longer e.g. because some of the people concerned are away, we will tell you how much extra time we need. If we feel that your complaint is justified, in whole or in part, we will include a proposal for action we will take to resolve it. You should accept or reject our proposal within ten working days. If we haven't heard from within that time we will assume that you agree with our proposal and put it into action.