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Knowle, Solihull B93
1.5/5, 2 Reviews
0% Recommended
0% letting valuation accuracy
0% letting fee satisfaction
No Description Found
No Staff Registered
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Solihull Professional
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 0% | 0% | £1,050 | £1,050 |
Address
John Shepherd Lettings
124 Station Road, Solihull, West Midlands
B93 0EP
01564 771776
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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John Shepherd Lettings Branches (View All 3)
Property Management / ...
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1 Star Review
By : 'Appalled'
Services : Letting( Property Management )
Would you recommend ? : No
Postcode : B90
6 Apr 2018
People found this helpful6
Absolutely appalling service and would never touch this group of individuals with a barge pole. I have a number of properties i currently let out and thankfully use another agent, however i had to make contact with their property management dept when a property that they currently manage was... Read Full Review
Comments (0)
Absolutely appalling service and would never touch this group of individuals with a barge pole. I have a number of properties i currently let out and thankfully use another agent, however i had to make contact with their property management dept when a property that they currently manage was leaking water into my own flat that i live in below.
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Appalled !! said about John Shepherd Lettings
Services : Letting( Property Management )Date: 5th Apr 2018
Absolutely appalling service and would never touch this group of individuals with a barge pole. I have a number of properties i currently let out and thankfully use another agent, however i had to make contact with their property management dept when a property that they currently manage was leaking water into my own flat that i live in below.
Appalling rude members of staff who slammed the phone down on me twice when i was obviously stressed because of the damage the water was causing. The dept manager was completely useless and i have had 4 days of water damage and now i have instructed the managing agents to take over and deal with this and any costs incurred will be sent over to them!
Steer clear and go to another agent who care, are proactive and helpful which this company are most certainly not !!!!!!
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Very poor service. I resent ...
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2 Star Review
By : 'Solihull'
Services : Letting( As a Owner )
Rent PCM : £1050
Would you recommend ? : No
Postcode : B92
4 Sept 2016
People found this helpful9
Very poor service. I resent the fact that I paid this branch to make this let far more complex, time consuming and costly than had I self - managed the let. Having taken legal advice on their actions, I was advised that they had let me down very badly and that they were not providing me with the... Read Full Review
Comments on Agent Fees
Average fees for the area. Could have managed the let myself with less work than they created at no cost ( I do have some property knowledge and contacts though so this may not be the case for everybody )
Comments (0)Very poor service. I resent the fact that I paid this branch to make this let far more complex, time consuming and costly than had I self - managed the let.
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Solihull Professional said about John Shepherd Lettings
Services : Letting( As a Owner )Date: 3rd Sep 2016
Very poor service. I resent the fact that I paid this branch to make this let far more complex, time consuming and costly than had I self - managed the let.
Having taken legal advice on their actions, I was advised that they had let me down very badly and that they were not providing me with the correct facts allowing me to access my property or get works done. They failed to pass on my correspondence to my tenants which caused massive problems, and one member of staff even told me that their primary concern was that the tenants were happy and I was of secondary importance.
The whole let appeared to be run along the lines of what was the least hassle to John Shepherd. The cost to me of them taking this approach apoeared not to matter to them.
I've only given them 2 stars rather than 1 as the branch head appeared to know his stuff ( unfortunately he delegated my let to others who were less capable ) and has offered to try to talk to me about all the mistakes they made. I do feel I should warn others about the service as it certainly fell way way short of what was promised.
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