Frost's Estate Agents
St Albans, AL1
4.1/5, 59 reviews
76% recommended
77% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
85% lettings fee satisfaction

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Latest Reviews

View all Reviews 59
8th Sep 2023
reviewed by 'Javier Perez'
“I am very happy with this real estate agency and specifically with Oliver who makes everything very easy and helps ......”
11th Aug 2022
reviewed by 'Em'
“It has been 6 weeks since we left the rental property and we still haven’t received back the undisputed amount ......”
10th Mar 2022
reviewed by 'NYB'
“I have dealt with a few estate agents but these are the worst. The level of service they provide is ......”
5th Mar 2020
reviewed by 'Andy'
“Our first dealings with Frost's Estate Agents was in 2018, the lead person on that purchase was John Sullivan, a year ......”
13th Aug 2019
reviewed by 'Clodagh'
“Sophie has been absolutely amazing, so easy to contact, always proving great information and support throughout the whole process. We ......”
5th Aug 2019
reviewed by 'Rosanna'
“Frosts has managed the letting of my property to the highest standard, I've been really pleased with the quality of ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 17:30
  • Sunday: 09:00 - 17:30
Address

Frost's Estate Agents
4 Chequer St
St Albans
Hertfordshire
AL1 3XZ
01727 861166

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 77% 100% £160,000 £725,000
Lettings 100% 85% £875 £2,250
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 0 11 7 22 2 7 2 3 3
Areas covered
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Rankings
Overall Overall
Estate agents
Letting agents
Latest Properties

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Harpenden, AL5
Marshalswick, AL4
St Albans, AL1
Wheathampstead, AL4

“They were the most awful sales agent that I had ......”

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Sep 04,2016
Minithumbdown
By: 'Crystal'
Sep 04,2016
3 people found
this helpful
They were the most awful sales agent that I had experience in. Once the 'sales' guy get you to sign the contract, they don't bother to assist you with anything. Brochure photos? I can do better. House showings? The staff who appeared did not do ...
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Comment on agent fees
Most expensive with the worst customer service
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“In mid-February this year, we decided to sell our family ......”

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Jul 21,2016
Minithumbup
By: 'Al1'
Jul 21,2016
0 people found
this helpful
In mid-February this year, we decided to sell our family home, along with my mother's home and make a joint purchase for the whole family. We contacted Frosts estate agent and John Sullivan arranged to do an evaluation on mums property in St Albans. He ...
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Comment on agent fees
very reasonable - negotiated a good deal as we were selling 2 houses through Frosts
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“Bought a property through Frosts last year excellent advise and ......”

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Apr 14,2016
Minithumbup
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Neil
By: 'Mr'
Apr 14,2016
1 people found
this helpful
Bought a property through Frosts last year excellent advise and communication. I would however like to thank you all at Frost for your assistance and professionalism. In particular Neil Dowsett was incredibly helpful and went the extra mile in my dealings with them. Would recommend ...
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Comment on agent fees
Good
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“One of the worst agents I've dealt with. Having made ......”

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Apr 21,2015
Minithumbdown
By: 'AXV'
Apr 21,2015
1 people found
this helpful
One of the worst agents I've dealt with. Having made an appointment view a property and driven 45 minutes I found out the property had already been let and we had not been told. Complete lack of disrespect, shameful service. Please avoid if you can. I ...
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“If I could give this company a '0' star ......”

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Sep 12,2014
Minithumbdown
By: 'Michael'
Sep 12,2014
2 people found
this helpful
If I could give this company a '0' star rating I happily would. On 2 different occasions we have arranged viewings for properties to then be told the property had already been let, after we've traveled 2 hours to view them. On another occasion we made ...
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What agent could do to change your mind?
Useless. Better off closing down and restarting.
Attached Filesnbsp;
Comment on agent fees
Insanely high.
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“Awful Customer Service, I have move alot and have rented ......”

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May 02,2013
Minithumbdown
By: 'littlekate'
May 02,2013
1 people found
this helpful
Awful Customer Service, I have move alot and have rented many properts before and have never been treated like this, they clearly dont care about there customers! When my shower broke property management were apauling, not to mention the crazy amount they charged for checking ...
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What agent could do to change your mind?
Customer Service in property Management needs vastly improving, rude and unhelpful. To be honest I was very upset by the whole experience.
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“Rented through Frosts a while ago. Paperwork was fine but ......”

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Jun 06,2012
Minithumbdown
By: 'SWL'
Jun 06,2012
1 people found
this helpful
Rented through Frosts a while ago. Paperwork was fine but staff very unhelpful and one in particular was very very rude and argumentative. Also we specifically advised them when we had served notice to vacate that they were to do NO viewings whilst we were ...
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“Frosts managed several rented properties in the apartment block I ......”

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Sep 27,2011
Minithumbup
By: 'Jill'
Sep 27,2011
1 people found
this helpful
Frosts managed several rented properties in the apartment block I used to live in and from the perspective of an owner/occupier who occasionally had issues with tenants, I found Frosts very efficient and helpful to deal with, much better than their rival agents who ...
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“Frosts managed several rented properties in the apartment block I ......”

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Aug 29,2011
Minithumbup
By: 'Jill'
Aug 29,2011
0 people found
this helpful
Frosts managed several rented properties in the apartment block I used to live in and from the perspective of an owner/occupier who occasionally had issues with tenants, I found Frosts very efficient and helpful to deal with, much better than their rival agents who ...
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“Positives: Marketing was good. When they finally did find a ......”

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Jun 06,2011
Minithumbdown
By: 'magenta'
Jun 06,2011
0 people found
this helpful
Positives: Marketing was good. When they finally did find a buyer, they managed to get me the asking price, which I was very pleased with. Good with handling liason between myself and buyer/chain during the sale. Negatives: Communication was poor at times. Viewings were ...
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“I recently purchased my house through Frosts. I found their ......”

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Feb 28,2011
Minithumbup
By: 'AB'
Feb 28,2011
1 people found
this helpful
I recently purchased my house through Frosts. I found their agents to be extremely professional, in particular Lucy who maintained regular contact during our search (the only one of the estate agents to do so) and then provided regular communications and progress updates through to ...
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“Excellent Service from start to finish. They sold our house ......”

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Jan 24,2011
Minithumbup
By: 'Camp'
Jan 24,2011
1 people found
this helpful
Excellent Service from start to finish. They sold our house for a good price within a week while we were on holiday. We have been kept informed of the progress of the sale throughout, and on the rare occasion we have needed to call the ...
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“We recently bought and sold through Frosts using the Marshalswick ......”

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Jan 09,2011
Minithumbup
By: 'b'
Jan 09,2011
1 people found
this helpful
We recently bought and sold through Frosts using the Marshalswick and St Albans offices. Frosts were great, in particular Justin, who had to deal with some tricky last minute negotiations. I wouldn't hesitate to recommend Frosts....
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“Dealing with my Cousin's estate in St Albans from Taunton ......”

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Dec 17,2010
Minithumbup
By: 'bluefont'
Dec 17,2010
1 people found
this helpful
Dealing with my Cousin's estate in St Albans from Taunton wasn't ideal. However, Frost's managed to achieve a better price for the property than I anticipated and kept me informed as the sale progressed. Rapidly identifying cash buyers, the sale proceeded to a satisfactory conclusion. ...
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By: Sales Manager
Dec 18, 2010
View all comments (1)
Thank you very much for your feedback, we are delighted you had a good experience dealing with our company and greatly appreciate your taking the trouble to comment on the website. ...

“After 2 years of trying to sell and having previously used ......”

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Nov 22,2010
Minithumbup
By: 'ChrisE'
Nov 22,2010
4 people found
this helpful
After 2 years of trying to sell and having previously used several other Harpenden agents I came across Frost's. The manager there personally came to value my property in Caddington and offered useful advice. Within 4 weeks of marketing they managed to achieve within ...
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“Appalling customer service. We've been fighting with our Landlord for ......”

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Sep 20,2010
Minithumbdown
By: 'pfraile'
Sep 20,2010
1 people found
this helpful
Appalling customer service. We've been fighting with our Landlord for the last two months over a deposit and it could all have been avoided hadn't their property management staff been so incompetent, not to mention rude over the phone and the most unhelpful I've ever ...
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“Average. Well-drafted (clear) tenancy agreement. Charge over the top for ......”

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Sep 15,2010
Minithumbup
By: 'Ned'
Sep 15,2010
0 people found
this helpful
Average. Well-drafted (clear) tenancy agreement. Charge over the top for references, but not as bad as some. No 24 hour contact, meaning that they aren't available when emergencies happen, and won't refund you if you take your own action. When they are in, though, they get ...
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“Truely terrible! Put property on Market in Oct 09. Sold within ......”

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Jul 18,2010
Minithumbdown
By: 'Hertsnomore'
Jul 18,2010
1 people found
this helpful
Truely terrible! Put property on Market in Oct 09. Sold within a week to someone who Frosts told me was a cash buyer. Turned out the buyer needed a mortgage and couldn't get one. Only found this out in Dec! Put property back on Market having ...
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“We have been renting through frosts for about 9 months now ......”

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Apr 17,2010
Minithumbdown
By: 'Halban'
Apr 17,2010
1 people found
this helpful
We have been renting through frosts for about 9 months now and not only is the house not living up to the standard the details said we have had numerous problems, trying to get them fixed is a real pain which takes far too long, we ...
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“Frost's were prompt with taking the photographs and putting the ......”

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Jan 10,2010
Minithumbup
By: 'aomo'
Jan 10,2010
0 people found
this helpful
Frost's were prompt with taking the photographs and putting the sales details on the website. Within 2 weeks we had over 10 viewings and accepted an offer. We would be happy to recommend Frost's and would use them again....
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“Actually, I've bought, sold and let through Frosts and I ......”

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Jan 04,2010
Minithumbup
By: 'cricketbatty'
Jan 04,2010
0 people found
this helpful
Actually, I've bought, sold and let through Frosts and I wouldn't use anyone else!!! They are fast and efficient and go the extra mile to make sure you are looked after. I haven't the foggiest idea why anyone would use any other agent in St ...
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By: David S
Jan 13, 2010
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I suspect you may work for Frosts or maybe you just got lucky. I have had nothing but bad experiences in dealing with them. Unprofessional, uncoordinated and uninterested. It's astonishing they have survived the housing slump. ...

“My wife and I recently bought a flat in the ......”

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Jan 04,2010
Minithumbup
By: 'Lyndale'
Jan 04,2010
0 people found
this helpful
My wife and I recently bought a flat in the conservation area and were most impressed with the efficient and friendly service we recieved from this Estate Agency. they always returned my calls and kept us up todate with the progress regularly....
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“Frosts advised me that I could get a higher price ......”

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Dec 31,2009
Minithumbup
By: 'todd'
Dec 31,2009
0 people found
this helpful
Frosts advised me that I could get a higher price than the other agents quoted, by having an open day. After 9 viewings in one day I had 3 offers, and sold for higher than the asking price. Their fee's are higher than the other agents who ...
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“They were very good at achieving the final sale despite ......”

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Dec 24,2009
Minithumbup
By: 'Hugh'
Dec 24,2009
0 people found
this helpful
They were very good at achieving the final sale despite a challenging buyer's solicitor. John Lawrence in particular was very helpful and I would have no hesitation in recommending....
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“I recently purchased a property in central St.Albans via ......”

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Dec 15,2009
Minithumbup
By: 'eyespy'
Dec 15,2009
0 people found
this helpful
I recently purchased a property in central St.Albans via another estate agent but i chose Frosts to let it, which they did within 2 days! I now have this and one other managed by Frosts and i find them to be professional and efficient. I ...
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“My partner and I have recently moved house, with Frost's ......”

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Dec 11,2009
Minithumbup
By: 'Freedy'
Dec 11,2009
0 people found
this helpful
My partner and I have recently moved house, with Frost's being the agent to sell our last property. The past reviews seem a little strange, as we recieved a very good service. Our property was with 2 different estate agents prior to being with Frosts. They ...
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“An agent from Frosts took us round a few properties; ......”

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Mar 16,2009
Minithumbdown
By: 'DeepThoughts'
Mar 16,2009
1 people found
this helpful
An agent from Frosts took us round a few properties; we liked one of them, so phoned back to put in an offer. The agent wasn't in, so we left a message 'that we'd like to put in an offer'. We weren't called back, so ...
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“Shockingly poor service. I am a practising estate agent myself ......”

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Jun 25,2008
Minithumbdown
By: 'dariddla'
Jun 25,2008
0 people found
this helpful
Shockingly poor service. I am a practising estate agent myself and I was appalled at the time it took them to do basic tasks like put an offer forward, attend viewings, provide information. I would not reccommend this agency to others....
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“By far the worst local agent, never call back, lie, ......”

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Feb 09,2008
Minithumbdown
By: 'GRES'
Feb 09,2008
1 people found
this helpful
By far the worst local agent, never call back, lie, bully and mislead. DO NOT USE. By far the worst local agent, never call back, etc. Do not use....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Frost's Estate Agents, St Albans AL1 3XZ



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