Frost's Estate Agents
St Albans, AL1
4.1/5, 59 reviews
76% recommended
77% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
85% lettings fee satisfaction

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Latest Reviews

View all Reviews 59
8th Sep 2023
reviewed by 'Javier Perez'
“I am very happy with this real estate agency and specifically with Oliver who makes everything very easy and helps ......”
11th Aug 2022
reviewed by 'Em'
“It has been 6 weeks since we left the rental property and we still haven’t received back the undisputed amount ......”
10th Mar 2022
reviewed by 'NYB'
“I have dealt with a few estate agents but these are the worst. The level of service they provide is ......”
5th Mar 2020
reviewed by 'Andy'
“Our first dealings with Frost's Estate Agents was in 2018, the lead person on that purchase was John Sullivan, a year ......”
13th Aug 2019
reviewed by 'Clodagh'
“Sophie has been absolutely amazing, so easy to contact, always proving great information and support throughout the whole process. We ......”
5th Aug 2019
reviewed by 'Rosanna'
“Frosts has managed the letting of my property to the highest standard, I've been really pleased with the quality of ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 17:30
  • Sunday: 09:00 - 17:30
Address

Frost's Estate Agents
4 Chequer St
St Albans
Hertfordshire
AL1 3XZ
01727 861166

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 77% 100% £160,000 £725,000
Lettings 100% 85% £875 £2,250
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 0 11 7 22 2 7 2 3 3
Areas covered
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Javier...”

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Sep 08,2023
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Oliver
By: 'Javier Perez'
Sep 08,2023
0 people found
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I am very happy with this real estate agency and specifically with Oliver who makes everything very easy and helps you as much as he can, a 10 as a person and as a professional....
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“Still no returned deposit…...”

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Aug 11,2022
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By: 'Em'
Aug 11,2022
1 people found
this helpful
It has been 6 weeks since we left the rental property and we still haven’t received back the undisputed amount of our deposit....
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“I have dealt with a few estate agents but these ......”

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Mar 10,2022
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Hollie
By: 'NYB'
Mar 10,2022
2 people found
this helpful
I have dealt with a few estate agents but these are the worst. The level of service they provide is horrific. Any requests or emails sent to them asking for help had to be followed up numerous times. We were left for weeks with no ...
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“John was an outstanding professional...”

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Mar 05,2020
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John
By: 'Andy'
Mar 05,2020
0 people found
this helpful
Our first dealings with Frost's Estate Agents was in 2018, the lead person on that purchase was John Sullivan, a year later through to earl this year we were dealing with the sale of the property. After taking into account John's professional, helpful and personal approach ...
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“Sophie has been absolutely amazing, so easy t......”

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Aug 13,2019
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Sophie
By: 'Clodagh'
Aug 13,2019
0 people found
this helpful
Sophie has been absolutely amazing, so easy to contact, always proving great information and support throughout the whole process. We are moving back to the UK from New Zealand and have been in contact with numerous different providers, however Sophie has stood out, she has ...
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“Professional and stress-free...”

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Aug 05,2019
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Hollie
By: 'Rosanna'
Aug 05,2019
0 people found
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Frosts has managed the letting of my property to the highest standard, I've been really pleased with the quality of tenants and the quality of service they've provided. They have taken any stress away by making the whole letting as smooth as possible. Hollie Taylor ...
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“Honest straightforward and efficient...”

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Apr 11,2019
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John
By: 'Dickersons'
Apr 11,2019
0 people found
this helpful
John Sullivan was helpful, efficient and his advice was spot on. Ella seconded him admirably and kept the transaction progressing. Big thanks to both of them. We would recommend this service to anyone....
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Comment on agent fees
Average/reasonable
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“Happy with the service provided...”

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Jun 12,2018
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Rose
By: 'David'
Jun 12,2018
0 people found
this helpful
Rose was happy to help answer questions and advise during the process. I thought she fairly represented both our (the tenant) and the landlord's best interests in brokering an agreement we were both happy with and perseverant in getting things sorted quickly....
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“Letting Agent...”

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Jun 12,2018
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Rose
By: 'Joybells'
Jun 12,2018
0 people found
this helpful
Rose has been both professional and friendly, exactly as Frosts advertise themselves. Always there to answer a question either on the phone or by email and if not available immediately always gets back to you either on the same day or within 24hrs. Highly recommend....
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Comment on agent fees
Good
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“Sale of property...”

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Jun 08,2018
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Ella
By: 'Grace'
Jun 08,2018
0 people found
this helpful
Great team, very quick offer made (which says it all really!), both Ella and Daniela were very easy to get hold of and responsive to my queries. Ella particularly was excellent at chasing the various parties and keeping me involved and informed....
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Comment on agent fees
Competitive, open to negotiation
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“Great Service...”

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Jun 04,2018
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Rose
By: 'K'
Jun 04,2018
0 people found
this helpful
Rose was a delight to deal with, always professional and very helpful. The process of viewing and securing was efficient and timely. Thank you so much Rose !...
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Comment on agent fees
Fair
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“Painless experience and good communication and service...”

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Jun 02,2018
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Rose
By: 'Caroline'
Jun 02,2018
0 people found
this helpful
My partner and I found Rose to be extremely helpful, as well as friendly and readily available for any questions/issues. She made the experience of finding a new home to move into easy and painless....
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Comment on agent fees
Reasonable
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“Sale...”

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May 31,2018
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Ella
By: 'Josey'
May 31,2018
0 people found
this helpful
Excellent service and advice from Sales Team at Frosts. Kept well informed throughout by Ella, our Sales Progressor, who responded quickly and professionally to all issues. Highly recommended...
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Comment on agent fees
Good
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“Joyful...”

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May 23,2018
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Rose
By: 'ghook11'
May 23,2018
0 people found
this helpful
Rose was very helpful from the beginning of the process, to handing us over to the property manager. She always got back to me as soon as possible and called with a joyful voice when something was required. Very helpful, joyous and made the renting ...
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Comment on agent fees
Good
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“Flat Sold !....A very pleasant and helpful Estate Agent experience. Many thanks....”

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May 23,2018
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Tom
By: 'Ricardo'
May 23,2018
0 people found
this helpful
Many thanks to Tom for going the extra mile for me on the sale of my mother's flat. After some negotiating with the buyer he managed to get the price that I was happy to seĺl at. All your efforts were very much appreciated......
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Comment on agent fees
Very reasonable fees.
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“Excellent Service...”

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May 21,2018
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Rose
By: 'PB'
May 21,2018
0 people found
this helpful
Wonderful service we received from Frosts Estate Agents. Rose was really helpful and understanding of our needs. Would highly recommend....
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“Rental 2a Etna Rd...”

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May 21,2018
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Rose
By: 'Diane'
May 21,2018
0 people found
this helpful
Rose has been helpful and professional in dealing with all aspects of renting 2a Etna Rd. She is very prompt at replying to any queries we've had and guided us through the process. I would certainly recommend her to any friends/colleagues looking for a ...
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Comment on agent fees
Usual fees expected
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“Great service...”

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May 20,2018
Minithumbup
By: 'NB'
May 20,2018
1 people found
this helpful
We have recently sold our property through Frosts and having dealt with many agents they clearly stand out amongst their competitors for delivering exceptional customer service, great communication and a clear understanding of their clients needs. The marketing produced was second to none and we ...
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Comment on agent fees
Good
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“Efficient and caring....”

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May 17,2018
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Ella
By: 'Helen'
May 17,2018
1 people found
this helpful
Quick sale. Achieved best price. Kept the chain together and kept me informed. Empathetic. About as painless as house moving can be....
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“Amazing service!...”

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May 17,2018
Minithumbup
By: 'Katherine'
May 17,2018
0 people found
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Neil, Stuart and Ella kept us informed every step of the way and were very patient and friendly throughout our property purchase. A really professional service from a team who were always happy to help! Would definitely recommend....
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“Great customer service...”

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May 17,2018
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Rose
By: 'SandraB'
May 17,2018
0 people found
this helpful
I found my renting experience with Frosts and in particular Rose to be smooth, she was kind, professional, very helpful and at explained everything very thoroughly. Made the entire process easy for us. All I can say is Thank you Rose!...
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Comment on agent fees
Average
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“Best Agents!!...”

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May 16,2018
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Ella
By: 'Rob'
May 16,2018
2 people found
this helpful
Thank you to Frosts for selling my property. They did a great job handling difficult situations and was very professional throughout. Ella, the sales progressor helped us so much on our onward purchase . Helping even more than the agent that I was buying through , who ...
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“Great Services...”

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May 16,2018
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Rose
By: 'Lee'
May 16,2018
0 people found
this helpful
Competent professional who went above and beyond to ensure a speedy turn around. Open & clear communication from outset. very pleased with service......
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Comment on agent fees
Good
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“A great team all round, and a real contrast with ......”

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Dec 08,2017
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Tom
By: 'Andrew'
Dec 08,2017
0 people found
this helpful
A great team all round, and a real contrast with other estate and lettings agents I've experienced! We have rented through Frost's and have now also bought a house through them. The lettings team - especially our property manager Melanie - have been very helpful, ...
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Comment on agent fees
Reasonable fees, as a lettings client - certainly much better than other lettings agents I've experienced.
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“Trudie really helped to get a difficult sale through on ......”

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May 26,2017
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Rose
By: 'Tom'
May 26,2017
0 people found
this helpful
Trudie really helped to get a difficult sale through on my property. She was patient and always offering to help. I didn't get as much money as I would have liked but that is due to the market conditions....
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Comment on agent fees
I would rather pay the higher fee to Frosts (completed sale 1st time) than the lower fee to William H Brown (2 aborted sales)!
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“Fantastic service from Sarah Valentine at Frosts who dealt with ......”

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Apr 27,2017
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Sarah
By: 'Hayley'
Apr 27,2017
0 people found
this helpful
Fantastic service from Sarah Valentine at Frosts who dealt with my sale post offer being accepted. Sarah remained in contact with me every couple of days throughout the process, chased up vendors and solicitors where items were outstanding and in general went above and beyond ...
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Comment on agent fees
N/a
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“Frosts have provided me with a professional, personable and efficient ......”

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Mar 23,2017
Minithumbup
By: 'Fiona'
Mar 23,2017
0 people found
this helpful
Frosts have provided me with a professional, personable and efficient service throughout my recent enquires. They have been an invaluable source of advice, as has their mortgage advisor; I am very grateful to them....
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“Frosts have done sterling job in portraying my property in ......”

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Feb 20,2017
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Daniela
By: 'Sezz'
Feb 20,2017
0 people found
this helpful
Frosts have done sterling job in portraying my property in a positive light following image n marketing damage by two other estate agents. They have done this by listening and acting upon feed back throughout the selling period. I have been treated magnificently through their ...
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Comment on agent fees
Ok as negotiated from offset
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“I dont often leave reviews but i decided to on ......”

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Feb 08,2017
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Sarah
By: 'Adam'
Feb 08,2017
0 people found
this helpful
I dont often leave reviews but i decided to on this occasion. We completed on our puchase in December and Frosts were excellent throughout the whole process. I found the the two people i had most dealings with (Jake and Sarah) to be extremely professional ...
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“Many thanks to John O'Sullivan and the team at Frosts ......”

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Jan 30,2017
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John
By: 'S'
Jan 30,2017
0 people found
this helpful
Many thanks to John O'Sullivan and the team at Frosts St Albans. They provided a very professional service throughout the sale of my father's property. In addition they secured in excess of the asking price for the property. I would highly recommend John and Sarah....
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Comment on agent fees
Fair
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Frost's Estate Agents, St Albans AL1 3XZ



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