Firmly established in the Lettings market since 1938 we are versatile lettings company assisting Landlords in all types of residential lettings from tiny flats to large family and corporate properties.
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Firmly established in the Lettings market since 1938 we are versatile lettings company assisting Landlords in all types of residential lettings from tiny flats to large family and corporate properties.
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Opening Hours
Address
Curchods Residential Lettings & Management
54 Church Street
,Weybridge
Surrey
KT13 8DP
01932 823625
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
- KT13
- KT12
- KT11
- KT10
- KT22
- KT7
- KT15
- KT14
- KT16
- TW17
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Complaints Procedure
COMPLAINTS HANDLING POLICY
As a firm regulated by the Royal Institution of Chartered Surveyors (RICS), Curchods Residential Lettings & Management operate the following Complaints Handling Policy (CHP).
1. All complaints are requested to be submitted in writing to either of our principals: Ian Oswin or Christopher Martin at our Portmore House offices. Where your complaint is initially made orally, you will be requested to send a written summary of your complaint.
2. Once we have received your written summary of the complaint, we will contact you in writing within seven days to inform you of our understanding of the circumstances leading to your complaint and confirm the person who will be dealing with the matter. You will be invited to make any comments that you may have in relation to this.
3. Within twenty-one days of receipt of your written summary, the person dealing with your complaint will write to you, in order to inform you of the outcome of the investigation into your complaint and to let you know what actions have been or will be taken.
4. If you remain dissatisfied with any aspect of our handling of your complaint, then we will attempt to resolve this promptly through negotiations.
5. In the event that the complaint cannot be resolved to your satisfaction we agree to the matter being referred to an independent redress scheme.
a) Where the complainant is a consumer (a private individual such as a householder), we nominate the:
Ombudsman Services: Property
PO Box 1021, Warrington WA4 9FE
T: 0330 440 1634
E: [email protected]
W: www.ombudsman-services.org
b) Where the complainant is a person or organisation acting in a business capacity, we nominate the:
Arbitration/Neutral Evaluation Procedures for Surveying Disputes.
IDRS Ltd
24 Angel Gate, City Road, London EC1V 2PT
T: 020 7520 3800
E: [email protected]
W: www.irds.ltd.uk
6. To accord with the requirements of our Professional Indemnity Insurance policy, we may refer complaints to our insurers. In turn our insurers may choose to direct the handling of the matter.
Last updated at 10:33 AM 06/03/2014 by FElice Hayward
As a firm regulated by the Royal Institution of Chartered Surveyors (RICS), Curchods Residential Lettings & Management operate the following Complaints Handling Policy (CHP).
1. All complaints are requested to be submitted in writing to either of our principals: Ian Oswin or Christopher Martin at our Portmore House offices. Where your complaint is initially made orally, you will be requested to send a written summary of your complaint.
2. Once we have received your written summary of the complaint, we will contact you in writing within seven days to inform you of our understanding of the circumstances leading to your complaint and confirm the person who will be dealing with the matter. You will be invited to make any comments that you may have in relation to this.
3. Within twenty-one days of receipt of your written summary, the person dealing with your complaint will write to you, in order to inform you of the outcome of the investigation into your complaint and to let you know what actions have been or will be taken.
4. If you remain dissatisfied with any aspect of our handling of your complaint, then we will attempt to resolve this promptly through negotiations.
5. In the event that the complaint cannot be resolved to your satisfaction we agree to the matter being referred to an independent redress scheme.
a) Where the complainant is a consumer (a private individual such as a householder), we nominate the:
Ombudsman Services: Property
PO Box 1021, Warrington WA4 9FE
T: 0330 440 1634
E: [email protected]
W: www.ombudsman-services.org
b) Where the complainant is a person or organisation acting in a business capacity, we nominate the:
Arbitration/Neutral Evaluation Procedures for Surveying Disputes.
IDRS Ltd
24 Angel Gate, City Road, London EC1V 2PT
T: 020 7520 3800
E: [email protected]
W: www.irds.ltd.uk
6. To accord with the requirements of our Professional Indemnity Insurance policy, we may refer complaints to our insurers. In turn our insurers may choose to direct the handling of the matter.
