AngryIsAnUnderestimate! said about Countrywide Residential Lettings

Services : Letting( As a Tenant )Date: 12th Nov 2011

We dealt with Beresford Adams who are under the CWL umbrella. Me and my partner thought it was amazing at first, they were very polite and helped us look at the two bedroom flat we were interested in. The mistake we made was renting the property. We have just moved out of the property and it is such a huge relief. We had no hot water for the three years we lived there and where always fobbed off by BA, CWL and the landlords each saying that it wasn't their problem it was someone else's. The only hot water we had in the property was the electric shower which broke after 6 months of living there, it took 6 months to fix it as they wanted me "to wait until it got worse". Unbelievable! There was something wrong with the electrics as well and the bulbs were always blowing and sometimes they would ping out of the lights and wizz across the room! Again when we complained it was nobodies fault and nothing was done. The intercom downstairs broke and it took them 3 weeks to fix and I never knew if anyone was ringing the doorbell. The tap was leaking, three months until it was fixed. Every letter they sent us cost 25pounds plus VAT which made it between 30-40pounds. We paid ridiculous amounts of money to renew our contracts and the last straw was when they wanted 120pounds to renew our contract this year. Moving out was another horrendous ordeal. 45pounds+VAT for references which we were promised within 48hs....guess how long we had to wait? 3 weeks! We were so lucky our new landlords were understanding else we would have missed out on our new house. We cleaning the house out and it was spotless when we left apart from some wine stains on the carpet in some of the rooms, we knew they would take money of us for that. However when we got our deposit information back we were charged 180pounds cleaning charges, 220 pounds "clearance" and 60pounds "administrative charge for invoking dilaps process". We left a sponge in the property when we left, I doubt very much that it took them 220pounds to remove it! The dilaps process...they charged us to inspect the property when we left! UNBELIEVABLE!!! Please please please don't rent with anyone under their umbrella. You will get charged for everything and you will not get any of your deposit back. It was the worst thing we ever did and we have lost out on so much money because of them.

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