The UK's Largest Customer Review Website for the Property Industry
Chelmsford, CM1
2.4/5, 9 Reviews
33% Recommended
33% sales valuation accuracy
100% letting valuation accuracy
50% sales fee satisfaction
50% letting fee satisfaction
No Description Found
Latest Reviews
Meriglenn Bawalan
Nicola Greenhalgh
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 33% | 50% | £0 | £0 |
| Lettings | 100% | 50% | £625 | £2,900 |
Address
cmRENT
23 Duke Street, Chelmsford, Essex
CM1 1HS
01245 - 283 283
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
- ?Relocation Agent Network
- ?National Homes Network
- ?Move With Us
- allAgents Portal
- ?OnTheMarket
- ?Rightmove
- ?Zoopla
Social Media
Rankings
Latest Properties
No Property Found
No Property Found
cmRENT Branches (View All 4)
Disorganised, ...
Share On :
1 Star Review
Samantha
By : 'Meriglenn'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £2900
Would you recommend ? : No
Postcode : CM1
18 Mar 2023
People found this helpful0
After being pushed back for a viewing and subsequent move in, we were presented with a property legally unfit for habitation - requiring us to cancel our move and spend a week getting a refund. No communication between landlord, letting agent and us. Property presented without... Read Full Review
Comments (0)
After being pushed back for a viewing and subsequent move in, we were presented with a property legally unfit for habitation - requiring us to cancel our move and spend a week getting a refund.
Was this helpful?:
Meriglenn Bawalan said about cmRENT
Services : Letting( As a Prospective Landlord/Tenant )Date: 18th Mar 2023
After being pushed back for a viewing and subsequent move in, we were presented with a property legally unfit for habitation - requiring us to cancel our move and spend a week getting a refund.
No communication between landlord, letting agent and us.
Property presented without cleaning.
"Temperamental" boiler - as it was told to us on the day even though they are known for half a week.
Rooms left undecorated and unusable which they intended to continue work on after we were to move in and "work around".
Toilets left unclean and nonfunctional.
All these issues and more (including those promised to be fixed prior to move in) were discovered by us on the day of attempting to move in - not sure what they classify as a rental inventory...
We had to cancel the rental and get a refund (for what we paid them). Even now, we are still out of pocket by nearly £2k, and a copious amount of stress, due to the efforts spent trying to move in.
One of the few letting agents now on our blacklist.
The UK's Largest Customer Review Website for the Property Industry
Awful company, have had a ...
Share On :
1 Star Review
By : 'Nicola'
Services : Letting( As a Tenant )
Rent PCM : £1400
Would you recommend ? : No
Postcode : CM2
5 Mar 2022
People found this helpful0
Awful company, have had a leak and heating issue since I have moved in which remains unfixed. They delay and deny constantly leaving my 3 year old and I with no effective heating and a property full of damp. The agents are inhumane, making you feel like you are the problem for complaining. They lie ... Read Full Review
Attached Files
Comments (0)Awful company, have had a leak and heating issue since I have moved in which remains unfixed. They delay and deny constantly leaving my 3 year old and I with no effective heating and a property full of damp. The agents are inhumane, making you feel like you are the problem for complaining. They lie constantly and you have to repeatedly report the same issues. They get opinions from contractors and chose the one that suits them without fully investigating issues. I complained for head office and they said they weren’t aware of issues I had reported repeatedly and even had their replies! They will not accept any fault and think that not even attempting to fix an issue for 6 months is normal
Was this helpful?:
Nicola Greenhalgh said about cmRENT
Services : Letting( As a Tenant )Date: 5th Mar 2022
Awful company, have had a leak and heating issue since I have moved in which remains unfixed. They delay and deny constantly leaving my 3 year old and I with no effective heating and a property full of damp. The agents are inhumane, making you feel like you are the problem for complaining. They lie constantly and you have to repeatedly report the same issues. They get opinions from contractors and chose the one that suits them without fully investigating issues. I complained for head office and they said they weren’t aware of issues I had reported repeatedly and even had their replies! They will not accept any fault and think that not even attempting to fix an issue for 6 months is normal
Picture of disintegrating carpet, asbestos tiles which haven’t been removed and we’re just cut through, leak for 11 months
The UK's Largest Customer Review Website for the Property Industry
Excellent service. Starting ...
Share On :
5 Star Review
By : 'Nayema'
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : Yes
Postcode : CM1
13 Feb 2022
People found this helpful0
Excellent service. Starting from the viewing of the property to the finish of the agreement, everything was on time and very... Read Full Review
Comments (0)Was this helpful?:
Nayema Khan said about cmRENT
Services : Letting( As a Tenant )Date: 13th Feb 2022
Excellent service. Starting from the viewing of the property to the finish of the agreement, everything was on time and very professional.
The UK's Largest Customer Review Website for the Property Industry
When I decided to look for a ...
Share On :
5 Star Review
By : 'Emmanuel'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CM1
8 Feb 2020
People found this helpful2
When I decided to look for a place to move to, I went to most of the estate agents in Chelmsford sadly non of them were interested in helping me. But things changed when I contacted the ladies at CMRENT. The ladies took it upon themselves to find me a home. Believe you me the ladies at CMRENT 23 ... Read Full Review
Comments (0)Was this helpful?:
Emmanuel said about cmRENT
Services : Letting( As a Tenant )Date: 8th Feb 2020
When I decided to look for a place to move to, I went to most of the estate agents in Chelmsford sadly non of them were interested in helping me. But things changed when I contacted the ladies at CMRENT. The ladies took it upon themselves to find me a home. Believe you me the ladies at CMRENT 23 Duke Street Chelmsford treated me like I am a member of their family. They didn't rest until they found me a place. I am now in my new place and I can't help but be thankful and recommend anyone to contact my winning time of ladies at CMRENT and you will understand what I am talking. What are you waiting for? Contact them. They are not miracle workers but they are good at what they do and are the best in Estate business.
The UK's Largest Customer Review Website for the Property Industry
Very knowledgable. Were very ...
Share On :
5 Star Review
By : 'Daz'
Services : Letting( As a Owner )
Rent PCM : £795
Would you recommend ? : Yes
Postcode : CM2
22 Dec 2016
People found this helpful0
Very knowledgable. Were very helpful and professional and always willing to help and are very honest and up front. Not like the other 'typical' estate agents in town (Chelmsford). Thoroughly... Read Full Review
Comments on Agent Fees
Cheaper than the others in the city
Comments (0)Was this helpful?:
Daz P said about cmRENT
Services : Letting( As a Owner )Date: 22nd Dec 2016
Very knowledgable. Were very helpful and professional and always willing to help and are very honest and up front. Not like the other 'typical' estate agents in town (Chelmsford). Thoroughly recommended.
The UK's Largest Customer Review Website for the Property Industry
I am glad I read these ...
Share On :
1 Star Review
By : 'K.'
Services : Letting( As a Tenant )
Rent PCM : £625
Would you recommend ? : No
Postcode : CM2
20 Sept 2014
People found this helpful7
I am glad I read these reviews before I became one of their customers. Me and my partner were very interested in renting one of their properties. We visited their branch in Chelmsford a week ago to ask more about the flat we were interested, however were told that it is no longer available. After a ... Read Full Review
Comments (0)Was this helpful?:
K. said about cmRENT
Services : Letting( As a Tenant )Date: 19th Sep 2014
I am glad I read these reviews before I became one of their customers. Me and my partner were very interested in renting one of their properties. We visited their branch in Chelmsford a week ago to ask more about the flat we were interested, however were told that it is no longer available. After a week I decided to give them a call again just to double check this is the case. I was told that the flat is still available so we arranged a viewing. During the visit we were encouraged by the agent and informed how many are people are interested in this property. Then she kindly suggested that the tenancy depends on the price we will offer and said that somebody will probably offer £15 more than the current price, so we should offer even more than that! This is something I've never experienced before with any other agencies!! Bidding on the rent price that is already set?! General customer service is also disappointing - they promise to call you back or text you with details of the arranged viewing, but never do so.
The UK's Largest Customer Review Website for the Property Industry
I recently moved into a ...
Share On :
2 Star Review
By : 'vroomvroom'
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : No
Postcode : CM1
22 Aug 2014
People found this helpful12
I recently moved into a rented property via the Chelmsford branch of CM Lettings. The service extended was below par especially post acceptance of my offer. 1) We had agreed on an additional viewing (after my offer was accepted) but when I turned up at the property there was no one around. When... Read Full Review
Comments (0)I recently moved into a rented property via the Chelmsford branch of CM Lettings. The service extended was below par especially post acceptance of my offer.
Was this helpful?:
vroomvroom said about cmRENT
Services : Letting( As a Tenant )Date: 21st Aug 2014
I recently moved into a rented property via the Chelmsford branch of CM Lettings. The service extended was below par especially post acceptance of my offer.
1) We had agreed on an additional viewing (after my offer was accepted) but when I turned up at the property there was no one around. When I called the office, they mentioned there was a goof up and they didn't really book that time. Luckily the existing tenants were in the property and agreed to let us in, so we managed to have a second view of the property.
2) In my offer, I had specifically asked the property to be cleaned to a professional standard and also have the overgrowth in gardens cleared. Both were agreed to, but when I went into the property neither of this was done!! They asked me to work with the landlord to fix all of these after moving in. They promised me a clean house, but ended up handing over the keys without doing any inspection whatsoever of the property. It was unbelievable.
3) They charge around 200 pounds per adult for doing a background check. But I had to do all the coordination and follow up to get the employment and landlord checks completed. I got an email on Saturday evening saying that they haven't for the landlord checks done as yet and that it needed to be complete by Monday else the property would go back on the market!! I had to take a day off work on Monday to run around my current letting agents (who aren't the best either :P) to get this done. I would've expected CM Lettings to do all this esp after charging me for getting it done!
My experience with CM Lettings has been very bad, and I would personally not recommend them.
The UK's Largest Customer Review Website for the Property Industry
We have expressed an interest ...
Share On :
1 Star Review
By : '123'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CM1
3 Jan 2014
People found this helpful9
We have expressed an interest in a number of property's all of which still need to be confirmed with the tenant baring in mind this is since early December. Have expressed concern with dealing with a particular staff member and the response I got was ridiculous explaining she has had a word and... Read Full Review
What agent could do to change your mind?
They could have supplied me with a member of staff who I was happy with and could have taken my enquiries seriously and followed them up
Comments (0)Was this helpful?:
123 said about cmRENT
Services : Letting( As a Tenant )Date: 3rd Jan 2014
We have expressed an interest in a number of property's all of which still need to be confirmed with the tenant baring in mind this is since early December. Have expressed concern with dealing with a particular staff member and the response I got was ridiculous explaining she has had a word and she is happy to deal with us professionally. This was not the problem the problem was ***xxxx*** a member of my family' who would need to be present when viewing the property and understandably this was not a position I was happy to be in. Frustrating as all property's I am Interested in are with cm rent but I have heard nothing but bad things about them now i understand why
The UK's Largest Customer Review Website for the Property Industry
Like most people who use ...
Share On :
1 Star Review
Karen
By : 'Chris'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CM2
7 Nov 2013
People found this helpful7
Like most people who use CMRent, they were fine when moving in, but when anything needed doing within the property they were pretty useless. The staff are completely incompetent. The problem we're having at the moment (STILL) is that we're not getting our deposit back. I have explained to them... Read Full Review
Comments (2)Like most people who use CMRent, they were fine when moving in, but when anything needed doing within the property they were pretty useless. The staff are completely incompetent. The problem we're having at the moment (STILL) is that we're not getting our deposit back. I have explained to them NUMEROUS times what needs to be done, but they refuse, claiming to get my desposit back I need to get it from the 2 current tenants living in the flat there now (I have moved out now thankfully). They didn't even know how to reclaim the deposit back. They claimed I could "Log into the website and change the owner of the deposit" but when I spoke to the people who hold the deposit, this feature has never been available and I had to work out for myself how to reclaim the deposit. Now, all they need to do is send an email to the company holding the deposit to confirm that we can have it back but they refuse. Even though, before I moved out, an email was sent to a member of staff at CMRent who actually confirmed that I will receive my deposit 5 working days after I moved out. It has now been well over 5 days and they still haven't even bothered to contact me about this. When I tried contacting their Finance department yesterday to tell them they have made no action regarding the deposit, they said they had no action to take that its my job to get this back. When I said otherwise, she said I was incorrect (Coming from the same person who didn't even know how to reclaim my deposit back). So I tried calling back again today after getting confirmation from the deposit agency that all they need to do is send them an email to say "Yes, he may have his deposit back", and what happens? When trying to "Put me through" I was hung up on twice. Clearly intentional as the person has no idea what their job is. I seriously do not recommend this place to anybody. I'm never a stressy person, but this takes the biscuit.
Was this helpful?:
Chris Hughes said about cmRENT
Services : Letting( As a Tenant )Date: 7th Nov 2013
Like most people who use CMRent, they were fine when moving in, but when anything needed doing within the property they were pretty useless. The staff are completely incompetent. The problem we're having at the moment (STILL) is that we're not getting our deposit back. I have explained to them NUMEROUS times what needs to be done, but they refuse, claiming to get my desposit back I need to get it from the 2 current tenants living in the flat there now (I have moved out now thankfully). They didn't even know how to reclaim the deposit back. They claimed I could "Log into the website and change the owner of the deposit" but when I spoke to the people who hold the deposit, this feature has never been available and I had to work out for myself how to reclaim the deposit. Now, all they need to do is send an email to the company holding the deposit to confirm that we can have it back but they refuse. Even though, before I moved out, an email was sent to a member of staff at CMRent who actually confirmed that I will receive my deposit 5 working days after I moved out. It has now been well over 5 days and they still haven't even bothered to contact me about this. When I tried contacting their Finance department yesterday to tell them they have made no action regarding the deposit, they said they had no action to take that its my job to get this back. When I said otherwise, she said I was incorrect (Coming from the same person who didn't even know how to reclaim my deposit back). So I tried calling back again today after getting confirmation from the deposit agency that all they need to do is send them an email to say "Yes, he may have his deposit back", and what happens? When trying to "Put me through" I was hung up on twice. Clearly intentional as the person has no idea what their job is. I seriously do not recommend this place to anybody. I'm never a stressy person, but this takes the biscuit.
P.S Also, the woman supposedly dealing with my deposit enquiry decided to go on holiday without telling her employees of any of the details regarding my deposit. So until she gets back, nothing can be done! Fantastic.
The UK's Largest Customer Review Website for the Property Industry
By : Michael Saville
9 Dec 2013Hi Chris, I'm sorry that you felt the need to write your complaint on this website. We do not get notified of any complaints on here, it's just by luck that i saw yours. I'm disappointed you felt the ...
1 - 9 of 9 items
No Staff Registered
NaN - NaN of items
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
