City Residential Ltd
4.7/5, 74 reviews
92% recommended
91% sales valuation accuracy
87% sales fee satisfaction
100% lettings valuation accuracy
94% lettings fee satisfaction
No company information

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Latest Reviews

 View all Reviews 74
27th Sep 2024
reviewed by 'Roxy'
“Landlord's should choose a better lettings agency!! Shola is just the most incompetent person to deal with. We had floors ......”
25th Jul 2024
reviewed by 'ooh'
“Mia was so helpful/professional/sweet and answered my questions with respect plus made it easier for me to find ......”
9th Mar 2024
reviewed by 'K T'
“I've been using CR for a few years now. They've been amazing. Always professional and have gone above and beyond ......”
2nd Feb 2024
reviewed by 'Franceska Neeve'
“Samantha McCauley and Joanne Shannon of City REsidential in Liverpool sold my apartment for me. Despite all sorts of issues ......”
2nd Aug 2023
reviewed by 'Asmaa'
“Hi -we have recently moved out City Quay having rented a flat for 6 months. We had a very good experience ......”
6th Mar 2023
reviewed by 'Denise'
“Just purchased an apartment on Liverpool DocksI live overseas and Sam McCauley made the transition so stress free Thank you...”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 91% 87% £66,000 £190,000
Lettings 100% 94% £500 £1,100
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
8 0 25 5 13 1 19 0 3 0
Areas covered
Address

81-87 Victoria Street
Liverpool
Merseyside
L1 6DG
0151 2316106

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Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Horrible...”

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Sep 27,2024
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By: 'Roxy'
Sep 27,2024
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Landlord's should choose a better lettings agency!! Shola is just the most incompetent person to deal with. We had floors removed from our flat due to a leak (that was never ending) and were put into a hotel for 7 days or so she claimed, however ...
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“great customer service (city residential give her a raise)...”

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Jul 25,2024
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By: 'ooh'
Jul 25,2024
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Mia was so helpful/professional/sweet and answered my questions with respect plus made it easier for me to find my apartment....
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“Highly recommend...”

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Mar 09,2024
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Sophie
By: 'K T'
Mar 09,2024
0 people found
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I've been using CR for a few years now. They've been amazing. Always professional and have gone above and beyond in some circumstances. I feel confident that they are looking after my tenant and any issues that may arise. Big shout out to Sophie Richards. ...
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“Fantastic Service, masses of viewings and quick Offer and amazing professional staff...”

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Feb 02,2024
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Joanne
By: 'Franceska Neeve'
Feb 02,2024
0 people found
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Samantha McCauley and Joanne Shannon of City REsidential in Liverpool sold my apartment for me. Despite all sorts of issues with solicitors who were utterly hopeless and having to even change solicitors as they couldn't cope, these two ladies and their office were utterly brilliant. ...
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“Hi -we have recently moved out City Quay havi......”

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Aug 02,2023
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Shola
By: 'Asmaa'
Aug 02,2023
0 people found
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Hi -we have recently moved out City Quay having rented a flat for 6 months. We had a very good experience living in the flat it was in a good condition and the agency service was excellent through out the time we have been there. Thank ...
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“Just purchased an apartment on Liverpool Dock......”

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Mar 06,2023
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Samantha
By: 'Denise'
Mar 06,2023
0 people found
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Just purchased an apartment on Liverpool Docks I live overseas and Sam McCauley made the transition so stress free Thank you...
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“Lovely approach...”

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Dec 31,2022
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Cindy
By: 'Lorena'
Dec 31,2022
0 people found
this helpful
About a month ago me and my partner came to liverpool to find a suitable room for us. Our nervousness was eased by one of your agents, Cindy, who was absolutely lovely. Very confident and sweet, it was so easy to speak with her. I ...
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“A* service...”

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Dec 29,2022
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Sophie
By: 'Rian Bailey-Weir'
Dec 29,2022
0 people found
this helpful
Having just finished our property viewings with Cindy, I can say that our experience was one of the best that i've had from lettings agents in Liverpool. Cindy was friendly, chatty, and the perfect start to our rental journey. Having also dealt with Sophie (who ...
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“An awkward job completed professionally, frie......”

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Aug 03,2022
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Samantha
By: 'Paul'
Aug 03,2022
0 people found
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An awkward job completed professionally, friendly and with skill. I can't see a 10 star button so CR and Sam McCauley in particular only get 5 Stars - :) . A Job well done, thank you....
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“Work alongside Danielle, Stephen and the Prop......”

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Jul 28,2022
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Danielle
By: 'Maintained Homes'
Jul 28,2022
0 people found
this helpful
Work alongside Danielle, Stephen and the Property Management team who all deserve a special mention for their hard work! Super organized, professional and a pleasure to work alongside...
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“Big thank you to Josh Freeborn who managed th......”

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Jul 15,2022
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Josh
By: 'Roy'
Jul 15,2022
0 people found
this helpful
Big thank you to Josh Freeborn who managed the sale of our flat and showed tremendous perseverance and professionalism in our dealings with him...
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“Excellent sales service from josh thanks it w......”

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May 04,2022
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Josh
By: 'Shobhna'
May 04,2022
0 people found
this helpful
Excellent sales service from josh thanks it was a long process as the pandemic didn't help. We are very pleased with the efforts made by josh, Andrea, Samantha and Francis...
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“A huge thank you to Samat City Residential .......”

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Apr 24,2022
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Samantha
By: 'Michaela'
Apr 24,2022
0 people found
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A huge thank you to Sam at City Residential . I honestly couldn't ask for better service . Sam went above and beyond in helping me purchase my property. Definitely service with a smile!...
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“Liverpool Flat sale...”

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Apr 22,2022
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Josh
By: 'Matthew W'
Apr 22,2022
0 people found
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Just sold my flat in Liverpool through City Residential. It's been a bumpy ride, with many ups and downs, but we got there in the end! Josh Freeborn has been great, professional, understanding and kind throughout the sale process - thanks guys!!...
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“I cannot thank Sam enough for all her help , ......”

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Apr 22,2022
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Samantha
By: 'Michaela'
Apr 22,2022
0 people found
this helpful
I cannot thank Sam enough for all her help , support , knowledge and availability she provided me during my recent property purchase . She went above and beyond. Definitely service with a smile....
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“A big thank you to Josh who dealt with the sa......”

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Mar 15,2022
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Josh
By: 'Emma'
Mar 15,2022
0 people found
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A big thank you to Josh who dealt with the sale of my flat. He had it under offer in just a few days of going on the market and was then proactive in managing the sale process, keeping in touch with both solicitors and ...
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“Emily Jones...”

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Jan 20,2022
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Emily
By: 'Deniz'
Jan 20,2022
0 people found
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I would like to say a massive thank you to Emily Jones in Liverpool office. She was absolutely amazing on communication before and after my viewing. She has always responded promptly to any queries i may have. She was there right on time for the ...
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“First class service a....”

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Nov 11,2021
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Shola
By: 'James wash'
Nov 11,2021
0 people found
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First class service a special mention to Shola Parker who sorted all my issues out and kept me informed and upto date with everything could ask for a better service thank you so much...
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“I have (and still am) looking for a property ......”

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Nov 10,2021
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Samantha
By: 'Kim Gordon'
Nov 10,2021
0 people found
this helpful
I have (and still am) looking for a property and have used several estate agents. I have found working with City Residential to be a good experience. The agent I met this summer for one of my first viewings as a first-time buyer, remembered me ...
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“For 15 years i have used City Residential's '......”

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Oct 07,2021
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Thomas
By: 'Gary'
Oct 07,2021
0 people found
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For 15 years i have used City Residential's 'find a tenant service' to source the best and most suitable tenants. From the first initial contact (thanks Tom McHale) to the quick and efficient process of finding a number of possible tenants to the ultimate signing of ...
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“Just want to post a review about City Residen......”

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Sep 30,2021
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Emily
By: 'Sheila'
Sep 30,2021
0 people found
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Just want to post a review about City Residential, Liverpool office. Emily Jones really went the extra mile. She allowed us to view an apartment without a huge amount of notice, and efficiently dealt with getting us signed up to the property. Even more amazing ...
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“Would like to just say a massive thank you to......”

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Jun 05,2021
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Emily
By: 'Liv'
Jun 05,2021
0 people found
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Would like to just say a massive thank you too Emily Jones! Such a lovely person soo kind and helpful with everything! Brilliant communication too. Thank you Liv and lew...
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“My contact at City Residential is Hollie Heyw......”

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Feb 19,2021
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Holly
By: 'Helen'
Feb 19,2021
0 people found
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My contact at City Residential is Hollie Heywood. She has always responded promptly and efficiently to any queries I may have. She is polite, supportive and helpful. She has provided me with excellent service. Thanks Hollie....
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“Flat move out...”

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Feb 13,2021
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Holly
By: 'C'
Feb 13,2021
0 people found
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I have moved out from my current flat with the help of Hollie Heywood. She was very responsive and helped me make the change smoothly. I would recommend her!...
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“City Residential...”

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Feb 07,2021
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Rachel
By: 'Clayton'
Feb 07,2021
0 people found
this helpful
I found a property for my friend and I through City Residential with Rachel Bradshaw, she was very helpful and the process moved swiftly once a place was agreed upon and has been very supportive with any queries we have had since....
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“Good agency...”

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Jan 29,2021
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Holly
By: 'Olga'
Jan 29,2021
0 people found
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A good agency, I'm always dealing with Hollie Heywood, who is always very helpful and polite. She is always on top of things, very friendly and professional, and just a nice person to deal with....
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“I have found Hollie Heywood very helpful and......”

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Nov 24,2020
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Holly
By: 'Rebecca'
Nov 24,2020
0 people found
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I have found Hollie Heywood very helpful and polite, she has recently sorted a problem that I had with an utility company, this she did with patients and perseverance, I cant thank her enough. She is an asset to City Residential. Rebecca Brereton Landlord...
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“We recently started doing cleaning work for h......”

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Nov 09,2020
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Holly
By: 'John'
Nov 09,2020
0 people found
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We recently started doing cleaning work for hollie at City Residential and just like to say thank you its been pleasure making things easy with great personality!!...
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“Positive Experience...”

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Nov 02,2020
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Rachel
By: 'Niamh'
Nov 02,2020
0 people found
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I have had a great experience working with Rachel Bradshaw at City REsidential Ltd. My move went without a hitch and since I have moved in, Rachel has been an excellent point of contact, responding to all my queries in a very timely manner...
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“Rachel was extremely helpful throughout the m......”

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Aug 01,2020
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Rachel
By: 'Connor'
Aug 01,2020
0 people found
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Rachel was extremely helpful throughout the moving process. Very easy to get hold of and was happy to answer any questions that I had, Rachel definitely helped smooth out the process of moving in and sorting everything out....
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

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Awards won by City Residential Ltd

Regional Awards won by City Residential Ltd

Individual Branch Awards

Liverpool, L1


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