Choices
4.7/5, 5329 reviews
97% recommended
97% sales valuation accuracy
95% sales fee satisfaction
90% lettings valuation accuracy
87% lettings fee satisfaction
Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff ... show more Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff offer award winning customer service and can assist you with all your property needs. Make the right choice of agent, choose Choices.

Landlords, looking to safeguard your investment? Make sure you choose the Best Managing Agent. Choices is the first agent in the UK to take Property Management to the next level. Enquire about our range of services for landlords, designed to protect your property and maximise your returns.

Sellers, choosing the right agent is the key to success. Making the wrong choice could cost you valuable time and money. Ensure you choose a less stressful and more effective way of selling your home. We offer longer opening hours, flexible contracts, competitive fees and a pro-active homesales service. Contact us now to arrange your free valuation and market appraisal.

Our image is innovative, professional and refreshingly different. We recognise the importance of effective Internet advertising and advertise on the major national property portals. As a member of the government backed National Approved Letting Scheme, Choices is fully bonded for Lettings and Management. We are also members of the Property Ombudsman Scheme for both Sales and Lettings.
Choices Estate & Letting Agents

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 97% 95% £22,500 £2,500,000
Lettings 90% 87% £345 £3,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1003 47 2883 101 382 4 654 2 229 24
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
TPOS Sales TPOS Lettings TDS SAGEagent
Images & Videos

“Unresponsive Management and Uninhabitable Living Conditions...”

Share on :
Oct 07,2024
Minithumbdown
By: 'Alicia'
Oct 07,2024
0 people found
this helpful
We are deeply frustrated with the ongoing issues we have experienced since moving into the property managed by CHOICES. Despite multiple attempts to communicate with Robyn and Chantel, who repeatedly stated they would provide answers, we have yet to receive any response regarding several serious ...
read full review
Was this helpful? Yes

“I would like to thank Nicole at Redhill Sales......”

Share on :
Feb 21,2024
Minithumbdown
Nicola
By: 'Abigail'
Feb 21,2024
0 people found
this helpful
I would like to thank Nicole at Redhill Sales progression with the sale of the flat she kept us in the loop all the time unlike our solicitor she was brilliant. My god daughter has been traumatised through the sale so if it was not ...
read full review
Was this helpful? Yes

“Ethan provided an excellent service keeping m......”

Share on :
Nov 02,2023
Minithumbup
By: 'Martyn N'
Nov 02,2023
0 people found
this helpful
Ethan provided an excellent service keeping me updated throughout the sale of my property. I found him to be very polite , conscientious and helpful...
read full review
Was this helpful? Yes

“I have always feared Dentists & Estate Agents......”

Share on :
Sep 20,2023
Minithumbup
By: 'Hartley'
Sep 20,2023
1 people found
this helpful
I have always feared Dentists & Estate Agents however since encountering Choices Caterham i now only fear Dentists😩 This small team have been a pleasure to work with - always answer emails promptly and pre-warn about problems that have not yet arisen thanks to their in ...
read full review
Was this helpful? Yes

“Dear,Sir/Madam,I am MOHIBUR RAHMAN. I woul......”

Share on :
Jan 14,2023
Minithumbdown
By: 'Mohibur'
Jan 14,2023
0 people found
this helpful
Dear, Sir/Madam, I am MOHIBUR RAHMAN. I would like to make a complaint against of the estate agents below details: Choices Estate Agents Limited. Registered in England 2374716. Registered office: 2d Carshalton Road, Sutton, Surrey, SM1 4RA. The colleagues Mr. Ashley Hinds (Rico) view the ...
read full review
Was this helpful? Yes

“Stay clear of cowboys...”

Share on :
Oct 21,2022
Minithumbdown
By: 'Andy Sab'
Oct 21,2022
0 people found
this helpful
Awful service avoid yourself a lot of stress I am a property owner and have used a lot of letting agents over the years just use someone else these guys will say all kinds of stories to get your business then when you need them ...
read full review
Was this helpful? Yes

“I dealt with Tianne Harvey, who was the rudes......”

Share on :
Oct 21,2022
Minithumbdown
By: 'Miss P'
Oct 21,2022
0 people found
this helpful
I dealt with Tianne Harvey, who was the rudest person I have ever dealt with, making false promises and disrespectful. Another member of staff, hung up the phone on me when I was trying to deal with an issue. Best advice: Stay well away!...
read full review
Was this helpful? Yes

“Greedy and driven - ultimately it doesn't work for the buyer or seller ....”

Share on :
Oct 21,2022
Minithumbdown
By: 'Robin Whelan'
Oct 21,2022
0 people found
this helpful
They can sell a property without a problem. But as they charge the buyers a 3.25% fee they are making twice a much as an average of other agents do. They try and push the completion because they want their 3.25%. Choices have always been money worshippers ...
read full review
Was this helpful? Yes

“I would highly recommend choices Estate Agen......”

Share on :
Oct 05,2022
Minithumbdown
By: 'Gk'
Oct 05,2022
0 people found
this helpful
I would highly recommend choices Estate Agents. Roland from Crawley he is very friendly and good person. He rent out my property in one week and find a very good tenants for me.. thank you very much for giving me such a great service....
read full review
Was this helpful? Yes

“Be careful if it states CHAIN FREE...”

Share on :
Apr 12,2022
Minithumbdown
By: 'Diane'
Apr 12,2022
0 people found
this helpful
I put my offer in on a property last July and it was up as Chain Free.I moved out of my property on 27th October being told I would exchange and complete by the 10th November 2021 . on the 29th October I was told that ...
read full review
Was this helpful? Yes
By: Curtis Lampson
Apr 15, 2022
View all comments (1)
Hi Diane, thank you for your review. We are sorry to hear some of your comments as this is very unusual for the team in Horley. Feel free to get in touch and we will do our best to help you in the future. All the best, Choices ...

“Appalling customer service....”

Share on :
Apr 08,2022
Minithumbdown
By: 'SARAH'
Apr 08,2022
0 people found
this helpful
Appalling customer service. No one ever gets back to you. Not even their Director when asked to do so. Admin is chaotic with no clear leadership. They placed a convicted pae******* into our property who was then constantly supervised by the council. We were not ...
read full review
Was this helpful? Yes

“I sold my property through Choices Caterham a......”

Share on :
Mar 27,2022
Minithumbup
By: 'Lauren'
Mar 27,2022
0 people found
this helpful
I sold my property through Choices Caterham and had a generally positive experience. Grant was really good at communicating progress, easy to contact and got our property sold very quickly. I enjoyed working with Grant and would recommend him as an estate agent. The reason ...
read full review
Was this helpful? Yes

“Sale of property...”

Share on :
Mar 11,2022
Minithumbup
By: 'A'
Mar 11,2022
0 people found
this helpful
We just completed today - very satisfied with the support all the team at choices in Croydon and Redhill gave us. They really helped with the understanding of the processes. The solicitor they recommended were great as well. Many thanks to Dan at the Croydon ...
read full review
Was this helpful? Yes

“I had a viewing earlier today with a wonderfu......”

Share on :
Feb 11,2022
Minithumbup
By: 'Steve'
Feb 11,2022
0 people found
this helpful
I had a viewing earlier today with a wonderful young man named Alfie. He was very helpful and answered every question I had confidently, to this day I have never head such a great experience viewing a house! Will definitely continue to use Choices and ...
read full review
Was this helpful? Yes

“Horrendous service from this estate agency. ......”

Share on :
Dec 29,2021
Minithumbdown
By: 'Unhappy Landlord'
Dec 29,2021
2 people found
this helpful
Horrendous service from this estate agency. They take ages to arrange repairs and maintenance, and use contractors who are ridiculously overpriced. I was given a quote of £4k to fix remedial works on an EICR from their preferred supplier. This seemed excessive, so I arranged ...
read full review
Was this helpful? Yes

“We just done an exchange on the today and I m......”

Share on :
Dec 20,2021
Minithumbup
By: 'Maria'
Dec 20,2021
0 people found
this helpful
We just done an exchange on the today and I must say Dan been real helpfully, always Ready to help even if he on his day off . And to word the end Nicola also came to the rescue and help me with some problems I ...
read full review
Was this helpful? Yes

“I am sad to write this, but they are the wors......”

Share on :
Dec 02,2021
Minithumbdown
By: 'Mrs Wanigatunga'
Dec 02,2021
1 people found
this helpful
I am sad to write this, but they are the worst agents I have come across. My property was rented through them. I have yet to see a penny as rent. They have charged for two inventories and did not tell me that there was ...
read full review
Was this helpful? Yes

“Painful experience....”

Share on :
Sep 10,2021
Minithumbdown
By: 'Kitty Bocking'
Sep 10,2021
1 people found
this helpful
Painful experience. As guarantor of my daughter's student house, they practically wanted my last MRI results. Extended process of electronic signatures followed endless borderline invasive requests for personal and financial information. Shame on the agent. Shame on the landlord....
read full review
Was this helpful? Yes

“Disgraceful company should not be operating.......”

Share on :
Jul 09,2021
Minithumbdown
By: 'Kay hawkins'
Jul 09,2021
2 people found
this helpful
Disgraceful company should not be operating. Never had such a bad experience with a disgusting property and staff that never resolve any issues and just pass problems about from one shop to another avoiding any resolution. I would never use this company and it has ...
read full review
Was this helpful? Yes

“Benjamin from the Sutton branch is great!...”

Share on :
Apr 30,2021
Minithumbup
By: 'Mariya Ivanova'
Apr 30,2021
0 people found
this helpful
Benjamin from the Sutton branch was extremely kind and patient with me during the rental process. He explained everything to me, guided me, supported me. I am extremely grateful to him for his responsiveness, patience, support and understanding. It was quite a difficult process, but ...
read full review
Was this helpful? Yes

“Poor Customer Service...”

Share on :
Apr 22,2021
Minithumbdown
By: 'Andy'
Apr 22,2021
2 people found
this helpful
The main sale and negation was ok as you would expect, but the attention to detail and communication between myself (the vendor) and my buyer was really poor. Messages were not forwarded and phone calls not returned resulting a very unsatisfactory completion. This stressful time ...
read full review
Was this helpful? Yes

“Our experience with Choices...”

Share on :
Feb 21,2021
Minithumbdown
By: 'Filipa'
Feb 21,2021
1 people found
this helpful
After having a baby we decided we needed our flat to be fully managed and selected Choices as the agent we met was very helpful and reassured us that our property would be on the best hands. When the time came to sign the contract, ...
read full review
Attachments

Review file
Review file
Review file
Review file
Review file
Was this helpful? Yes

“Excellent service from start to finish. Grant......”

Share on :
Feb 07,2021
Minithumbup
Grant
By: 'Zena'
Feb 07,2021
0 people found
this helpful
Excellent service from start to finish. Grant was spot on with his valuation of the house and guided us through the process until Nicola took over just prior to completion. Greg was always helpful at the end of the telephone answering any queries and passing ...
read full review
Was this helpful? Yes

“Outstanding customer service...”

Share on :
Jan 13,2021
Minithumbup
By: 'Leejames'
Jan 13,2021
0 people found
this helpful
F.A.O Horley branch Choose choices !! I strongly and highly recommend you use choices. I am a tenant of a management company which has been taken over by choices and wow !! The customer service you receive from the moment of picking up the phone ...
read full review
Was this helpful? Yes

“Kellie was amazing and was so helpful with fi......”

Share on :
Nov 06,2020
Minithumbup
By: 'Megan'
Nov 06,2020
1 people found
this helpful
Kellie was amazing and was so helpful with finding us our perfect family home. Everything we were looking for she found us and was always there to answer any questions we had. She reassured us at all times and guided us 100% throughout the renting process. ...
read full review
Was this helpful? Yes

“Christina is very professional and nice. She......”

Share on :
Oct 16,2020
Minithumbup
By: 'Phoebe'
Oct 16,2020
0 people found
this helpful
Christina is very professional and nice. She is very efficient and a good problem solver. Positive attitude and cheerful. She is a kind a friendly agent understand the need of you....
read full review
Was this helpful? Yes

“They took weeks to sort out a parking space, ......”

Share on :
Jul 30,2020
Minithumbdown
By: 'Andrew'
Jul 30,2020
0 people found
this helpful
They took weeks to sort out a parking space, took a large deposit, failed to deliver a parking permit and then hassled no end when they received a small payment for a car parking space a couple of days late due to a bank error. ...
read full review
Was this helpful? Yes

“Kellie was very helpful and accommodating thr......”

Share on :
Jul 08,2020
Minithumbdown
By: 'Julie'
Jul 08,2020
0 people found
this helpful
Kellie was very helpful and accommodating throughout the process. I was surprised to realise she was a trainee as she seemed very knowledgeable and professional. I thought she had been in her job for years! Thanks for everything Kellie...
read full review
Was this helpful? Yes

“RE: LETTINGS, LANDLORD PERSPECTIVE, CHOICES, ......”

Share on :
May 29,2020
Minithumbdown
By: 'DC'
May 29,2020
1 people found
this helpful
RE: LETTINGS, LANDLORD PERSPECTIVE, CHOICES, SUTTON IN SURREY From my experience of using Choices, I've found this branch falls short in communication, you will get bombarded with emails from different individuals requesting for the same information - the left hand doesn't speak to the right ...
read full review
Was this helpful? Yes

“Esme was like a super broker acting as the go......”

Share on :
Apr 09,2020
Minithumbup
By: 'Kevin'
Apr 09,2020
0 people found
this helpful
Esme was like a super broker acting as the go between myself and the property landlord. She broke down all information displaying patience in abundance and a care for client satisfaction. This whole process would of been very uncomfortable but thanks to Esme I’ve ...
read full review
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:06 AM 12/05/2016 by Andrew Higham

Awards won by Choices

Regional Awards won by Choices

Individual Branch Awards


.

Get in touch with

Choices