1 Star Review
Jan 13,2022
By:
'Vasile'
Jan 13,2022
Branch: Swindon, Westcott House, 47-49 Commercial Road
Services: Sales (Prospective customer)
Would you recommend?: No
Postcode: SN5
Branch: Swindon, Westcott House, 47-49 Commercial Road
Sales (Prospective customer)
Postcode: SN5
5
people found
this helpful
I made a offer of 241k for the house that cost 230k, after 2 days I received the confirmation of my offer but there was wrong amount listed, when called they said that was a mistake and even if they confirmed that at the moment my ...
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5
people found
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“I had a very traumatic experience with castle......”
1 Star Review
Jun 19,2021
By:
'G .corbett'
Jun 19,2021
Branch: Swindon, Westcott House, 47-49 Commercial Road
Services: Sales (as a Buyer)
Would you recommend?: No
Postcode: SN3
Branch: Swindon, Westcott House, 47-49 Commercial Road
Sales (as a Buyer)
Postcode: SN3
0
people found
this helpful
I had a very traumatic experience with castles.I was told a property i viewed was allowed pets.When it came to the day of signing my contract found out that i could not have pets.What was so disgusting they totally denied that i ...
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0
people found
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“Very rude and incompetent agency. Also shares......”
1 Star Review
May 20,2021
By:
'John Smith'
May 20,2021
Branch: Swindon, Westcott House, 47-49 Commercial Road
Services: Lettings (as a Tenant)
Rent PCM: £550
Would you recommend?: No
Postcode: SN1
Branch: Swindon, Westcott House, 47-49 Commercial Road
Lettings (as a Tenant)
Rent PCM: £550
Postcode: SN1
0
people found
this helpful
Very rude and incompetent agency. Also shares sensitive client information with a third party based in India which I have recently found out. Do not use....
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0
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“Always looking for a better offer.........”
2 Star Review
Jul 20,2020
By:
'Helen'
Jul 20,2020
Branch: Swindon, Westcott House, 47-49 Commercial Road
Services: Sales (Prospective customer)
Sold price: £220000
Would you recommend?: No
Postcode: SN3
Branch: Swindon, Westcott House, 47-49 Commercial Road
Sales (Prospective customer)
Sold price: £220000
Postcode: SN3
0
people found
this helpful
I went to view a property on the 10th July, put an offer in on the 11th July then had to wait until the 16th of July to find out if my offer was accepted. It was accepted much to my delight however Castles never ...
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0
people found
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“Gary Fear helped a lot when he rang me to ask......”
5 Star Review
Jun 01,2020
By:
'Victoria'
Jun 01,2020
Branch: Swindon, Westcott House, 47-49 Commercial Road
Services: Lettings (as a Tenant)
Rent PCM: £750
Would you recommend?: Yes
Postcode: SN5
Branch: Swindon, Westcott House, 47-49 Commercial Road
Lettings (as a Tenant)
Rent PCM: £750
Postcode: SN5
1
people found
this helpful
Gary Fear helped a lot when he rang me to ask me what property I was looking to view. I had a lot of things I wanted in my property search but nothing was to much for him and he was very friendly and helpful.
...
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1
people found
this helpful
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“To all team at castles all were very professi......”
5 Star Review
May 13,2020
By:
'Mr'
May 13,2020
Branch: Swindon, Westcott House, 47-49 Commercial Road
Services: Lettings (as a Landlord)
Would you recommend?: Yes
Postcode: SN1
Branch: Swindon, Westcott House, 47-49 Commercial Road
Lettings (as a Landlord)
Postcode: SN1
0
people found
this helpful
To all team at castles all were very professional and were very helpful ben guy naterly and Loren were must helpful in every way there is also a very big thank you to Mike hughes who did everything he could in helping us I don't ...
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0
people found
this helpful
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5 Star Review
Jan 20,2020
By:
'Vicky'
Jan 20,2020
Branch: Swindon, Westcott House, 47-49 Commercial Road
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: SN25
Branch: Swindon, Westcott House, 47-49 Commercial Road
Sales (as a Vendor)
Postcode: SN25
0
people found
this helpful
Couldn't of asked for more of a professional team, from the moment they stepped in to value my property to the day until i moved. They was always there to help if i needed anything....
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0
people found
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5 Star Review
Aug 31,2019
By:
'Mr'
Aug 31,2019
Branch: Swindon, Westcott House, 47-49 Commercial Road
Services: Sales (as a Vendor)
Sold price: £165000
Would you recommend?: Yes
Postcode: SN3
Branch: Swindon, Westcott House, 47-49 Commercial Road
Sales (as a Vendor)
Sold price: £165000
Postcode: SN3
0
people found
this helpful
It was very easy to communicate with them. They were always friendly. They were honest in valuing my old house. But what was special about these people was that they went the extra mile and told us everything there was to know. I would rate ...
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0
people found
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“Worst agency I've dealt with â hands down....”
1 Star Review
Apr 01,2019
By:
'Frustrated'
Apr 01,2019
Branch: Swindon, Westcott House, 47-49 Commercial Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SN1
Branch: Swindon, Westcott House, 47-49 Commercial Road
Lettings (as a Tenant)
Postcode: SN1
0
people found
this helpful
The viewing was fine â then I agreed to rent the property
Didn't hear back after they took holding deposit, so emailed them 9 days later
Was told I should have known offer was accepted because referencing link was sent to my employers
Moving in date took ...
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0
people found
this helpful
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“Selling and purchasing through Castles...”
5 Star Review
Aug 21,2018
By:
'Mrs'
Aug 21,2018
Branch: Swindon, Westcott House, 47-49 Commercial Road
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: SN1
Branch: Swindon, Westcott House, 47-49 Commercial Road
Sales (as a Vendor)
Postcode: SN1
0
people found
this helpful
Thank you to the Castles team, particularly to Mike and Mo (and Austen for signing us up initially). We sold our cottage and purchased our next home with Castles. The team were friendly, professional and supportive throughout the process. Excellent communication throughout and a pleasure ...
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Comment on agent fees
Fair.
0
people found
this helpful
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5 Star Review
Aug 09,2018
By:
'Shirley'
Aug 09,2018
Branch: Swindon, Westcott House, 47-49 Commercial Road
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: SN5
Branch: Swindon, Westcott House, 47-49 Commercial Road
Sales (as a Vendor)
Postcode: SN5
1
people found
this helpful
Today we have completed on the sale of a bungalow. It has been made very easy by the team at Castles, and l would like to thank them all, but especially Mike, for their help and support in completing this sale. Communication, either by email ...
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1
people found
this helpful
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“Flat 8 Kingston house...”
5 Star Review
Aug 09,2018
By:
'Kingston'
Aug 09,2018
Branch: Swindon, Westcott House, 47-49 Commercial Road
Services: Sales (as a Vendor)
Sold price: £133000
Would you recommend?: Yes
Postcode: SN25
Branch: Swindon, Westcott House, 47-49 Commercial Road
Sales (as a Vendor)
Sold price: £133000
Postcode: SN25
1
people found
this helpful
Our flat sale was a little complicated but both Mike and Mark kept ringing me and telling me that it was all going to work out. They both helped sale the flat along with Austen coming over twice and do photographs of our flat. It ...
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1
people found
this helpful
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“Great service selling our property...”
5 Star Review
Aug 01,2018
By:
'carol'
Aug 01,2018
Branch: Swindon, Westcott House, 47-49 Commercial Road
Services: Sales (as a Vendor)
Sold price: £235000
Would you recommend?: Yes
Postcode: SN3
Branch: Swindon, Westcott House, 47-49 Commercial Road
Sales (as a Vendor)
Sold price: £235000
Postcode: SN3
0
people found
this helpful
Starting with Austen viewing the property, providing excellent advice on price and work required, help from others sorting out issues and Mark finalising on the exchange of contracts, all the staff were quick, efficient and very helpful....
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Comment on agent fees
probably better than most
0
people found
this helpful
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5 Star Review
Jul 27,2018
By:
'Sharon'
Jul 27,2018
Branch: Swindon, Westcott House, 47-49 Commercial Road
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: SN3
Branch: Swindon, Westcott House, 47-49 Commercial Road
Sales (as a Vendor)
Postcode: SN3
0
people found
this helpful
After a bad experience with an internet agent, Castles took over my sale and showed how it's done. From the first call I made I received first class service, they kept me informed every step of the way, they were extremely professional, courteous, informative, friendly ...
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Comment on agent fees
Worth every penny, they work hard for it.
0
people found
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4 Star Review
Jul 12,2018
By:
'KCG'
Jul 12,2018
Branch: Swindon, Westcott House, 47-49 Commercial Road
Services: Sales (as a Vendor)
Sold price: £167500
Would you recommend?: Yes
Postcode: SN2
Branch: Swindon, Westcott House, 47-49 Commercial Road
Sales (as a Vendor)
Sold price: £167500
Postcode: SN2
0
people found
this helpful
Right from the start Austin was on the ball. I gave castles the request to sell our house as he delivered a valuation when he said.
whereas his competition from other estate agents failed to deliver for almost a week.
Following on he answered all ...
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Comment on agent fees
Nothing to complain about.
0
people found
this helpful
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“2 months from sales sign to cash in the bank...”
5 Star Review
Jun 15,2018
By:
'James'
Jun 15,2018
Branch: Swindon, Westcott House, 47-49 Commercial Road
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: SN4
Branch: Swindon, Westcott House, 47-49 Commercial Road
Sales (as a Vendor)
Postcode: SN4
0
people found
this helpful
We had excellent pre- sale advice and the all important finding us a buyer on the first viewing day from Austen. Then great advice and work from Michael and the team smoothing our way to completion....
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Comment on agent fees
Very fair fees
0
people found
this helpful
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5 Star Review
Jun 09,2018
By:
'KL'
Jun 09,2018
Branch: Swindon, Westcott House, 47-49 Commercial Road
Services: Sales (as a Vendor)
Sold price: £167500
Would you recommend?: Yes
Postcode: SN2
Branch: Swindon, Westcott House, 47-49 Commercial Road
Sales (as a Vendor)
Sold price: £167500
Postcode: SN2
0
people found
this helpful
Very professional service when selling our house. Very active in finding potential buyers, and excellent communication with us regarding viewings and feedback. Once sold a lot of effort went into chasing solicitors and keeping us informed of progress.
Very pleased with the service and all ...
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0
people found
this helpful
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“5 years of great service...”
5 Star Review
Jun 01,2018
By:
'Martin'
Jun 01,2018
Branch: Swindon, Westcott House, 47-49 Commercial Road
Services: Sales (as a Vendor)
Sold price: £100000
Would you recommend?: Yes
Postcode: SN1
Branch: Swindon, Westcott House, 47-49 Commercial Road
Sales (as a Vendor)
Sold price: £100000
Postcode: SN1
0
people found
this helpful
We had a property which we had rented out through the lettings team at Castles since 2013. We have now gone on and sold the property through castles recently. We can honestly say that over the years the dealings with Castles and the various people has ...
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Comment on agent fees
We were happy with both the fully managed service fees and the fee for selling the property.
0
people found
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5 Star Review
May 19,2018
By:
'Brian'
May 19,2018
Branch: Swindon, Westcott House, 47-49 Commercial Road
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: SN2
Branch: Swindon, Westcott House, 47-49 Commercial Road
Sales (as a Vendor)
Postcode: SN2
0
people found
this helpful
Would just like to say how brilliant Michael was in helping us to sell our house
He was very supportive and understanding and put our minds at rest on many occasions
He is an asset to the company
Thank you Michael...
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Comment on agent fees
Average
0
people found
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5 Star Review
May 16,2018
By:
'ScottHayward'
May 16,2018
Branch: Swindon, Westcott House, 47-49 Commercial Road
Services: Buying agent
Sold price: £265000
Would you recommend?: Yes
Postcode: SN3
Branch: Swindon, Westcott House, 47-49 Commercial Road
Buying agent
Sold price: £265000
Postcode: SN3
0
people found
this helpful
Michael understood exactly what we were looking for in our new house. He set us up with a viewing and it ticked all the boxes. Since then he has been ultra efficient and great communication. I wish we'd sold through castles now if this is ...
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0
people found
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5 Star Review
May 12,2018
By:
'Mrs'
May 12,2018
Branch: Swindon, Westcott House, 47-49 Commercial Road
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: SN3
Branch: Swindon, Westcott House, 47-49 Commercial Road
Sales (as a Vendor)
Postcode: SN3
0
people found
this helpful
An excellent, professional service from Mike and Muhammed and also Austen. They have been very attentitive from the start and speedily and accurately put our house on the market. I was particularly impressed with the amount of viewings that had already been arranged before the ...
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Comment on agent fees
Compatible with other traditional agent fees.
0
people found
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5 Star Review
Apr 21,2018
By:
'Jordan'
Apr 21,2018
Branch: Swindon, Westcott House, 47-49 Commercial Road
Services: Sales (as a Buyer)
Sold price: £191000
Would you recommend?: Yes
Postcode: SN2
Branch: Swindon, Westcott House, 47-49 Commercial Road
Sales (as a Buyer)
Sold price: £191000
Postcode: SN2
1
people found
this helpful
I have been in contact with Michael since beginning the search for our first home. He has been patient and attentive, checking in with me regularly to ensure that we knew we hadn't been forgotten about. Buying for the first time is a big deal, ...
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1
people found
this helpful
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5 Star Review
Apr 21,2018
By:
'Scw'
Apr 21,2018
Branch: Swindon, Westcott House, 47-49 Commercial Road
Services: Lettings (as a Tenant)
Sold price: £191000
Would you recommend?: Yes
Postcode: SN2
Branch: Swindon, Westcott House, 47-49 Commercial Road
Lettings (as a Tenant)
Sold price: £191000
Postcode: SN2
0
people found
this helpful
I am greatly appreciative of the help we received today. With help from Micheal we managed to get in to have our offer accepted within a couple of hours of placing it....
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0
people found
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5 Star Review
Apr 04,2018
By:
'Chris'
Apr 04,2018
Branch: Swindon, Westcott House, 47-49 Commercial Road
Services: Sales (as a Buyer)
Would you recommend?: Yes
Postcode: SN25
Branch: Swindon, Westcott House, 47-49 Commercial Road
Sales (as a Buyer)
Postcode: SN25
0
people found
this helpful
High level of contact. Muhammed provided me with a wide range of potential properties, one of which I went with. Muhammed was very clearly invested in finding me somewhere and I felt he was looking out for my best interests. When I put in an ...
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Comment on agent fees
N/A
0
people found
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5 Star Review
Apr 04,2018
By:
'Mr'
Apr 04,2018
Branch: Swindon, Westcott House, 47-49 Commercial Road
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: SN1
Branch: Swindon, Westcott House, 47-49 Commercial Road
Sales (as a Vendor)
Postcode: SN1
0
people found
this helpful
Simon has always been very helpful with me and given me some good advice. The sale of my flat has been very difficult for me and castles but he never gave up on the sale. Thankyou to everyone at castles also to Michael Hughes....
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Comment on agent fees
Good
0
people found
this helpful
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“Great Service from Austen & Muhammed...”
5 Star Review
Mar 26,2018
By:
'MISSG'
Mar 26,2018
Branch: Swindon, Westcott House, 47-49 Commercial Road
Services: Sales (as a Vendor)
Sold price: £123000
Would you recommend?: Yes
Postcode: SN25
Branch: Swindon, Westcott House, 47-49 Commercial Road
Sales (as a Vendor)
Sold price: £123000
Postcode: SN25
0
people found
this helpful
After a slow start I started to lose faith in Castles. However that all changed when I spoke to Austen. Austen gave me invaluable advice regarding what my property should be marketed at in order to attract the right buyers and he was right on ...
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Comment on agent fees
I felt that the agency fees were very reasonable.
0
people found
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“Everyone in the Swindon office of Castles was professional, knowledgeable, ......”
5 Star Review
Feb 24,2018
By:
'Linda'
Feb 24,2018
Branch: Swindon, Westcott House, 47-49 Commercial Road
Services: Sales (as a Vendor)
Would you recommend?: Yes
Postcode: SN5
Branch: Swindon, Westcott House, 47-49 Commercial Road
Sales (as a Vendor)
Postcode: SN5
0
people found
this helpful
Everyone in the Swindon office of Castles was professional, knowledgeable, courteous and had a sense of humour. Our particular sale would have fallen through on a number of occasions, had it not been for the swift intervention of Castles. I am sure that if we ...
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Comment on agent fees
Well worth the money!
0
people found
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“As a first time buyer and being completely bemused by ......”
5 Star Review
Feb 21,2018
By:
'AmyG'
Feb 21,2018
Branch: Swindon, Westcott House, 47-49 Commercial Road
Services: Sales (as a Buyer)
Sold price: £195000
Would you recommend?: Yes
Postcode: SN1
Branch: Swindon, Westcott House, 47-49 Commercial Road
Sales (as a Buyer)
Sold price: £195000
Postcode: SN1
0
people found
this helpful
As a first time buyer and being completely bemused by the buying process, Muhammed offered excellent advice and has answered our many questions wonderfully. We hope he can continue to help as we purchase our first home....
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0
people found
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“Just made an offer on a property you are selling ......”
5 Star Review
Feb 14,2018
By:
'Carole934'
Feb 14,2018
Branch: Swindon, Westcott House, 47-49 Commercial Road
Services: Sales (as a Buyer)
Sold price: £170
Would you recommend?: Yes
Postcode: SN2
Branch: Swindon, Westcott House, 47-49 Commercial Road
Sales (as a Buyer)
Sold price: £170
Postcode: SN2
0
people found
this helpful
Just made an offer on a property you are selling and I want to give some feedback. As an investment buyer, I approached around 6 Swindon agents and I must say that Mike and his team have been excellent from the start.
I made notes on ...
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Comment on agent fees
N/a
0
people found
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“Can't speak more highly of these guys. They helped me ......”
5 Star Review
Feb 14,2018
By:
'LouLouRaven'
Feb 14,2018
Branch: Swindon, Westcott House, 47-49 Commercial Road
Services: Lettings (as a Tenant)
Rent PCM: £675
Would you recommend?: Yes
Postcode: SN3
Branch: Swindon, Westcott House, 47-49 Commercial Road
Lettings (as a Tenant)
Rent PCM: £675
Postcode: SN3
0
people found
this helpful
Can't speak more highly of these guys. They helped me where no other Agent would. Professional; prompt and genuinely nice. They helped me secure a new home for me and my girls within a week. They've made my year and made it stress free. Would ...
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Comment on agent fees
Very reasonable and very clear about it from the start.
0
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