Castles Estate Agents (London)
4.9/5, 937 reviews
98% recommended
97% sales valuation accuracy
97% sales fee satisfaction
Castles have been local property experts in North and East London, Enfield and Essex, for over 38 years now. How time flies - We love what we do and use all of our knowledge, and experience, to help people move. show more Castles have been local property experts in North and East London, Enfield and Essex, for over 38 years now. How time flies - We love what we do and use all of our knowledge, and experience, to help people move.

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Latest Reviews

 View all Reviews 937
8th Oct 2024
reviewed by 'Sarah S'
“Sandro was fantastic! He was so proactive and made himself available whenever he could to get sale over the line. ......”
4th Nov 2023
reviewed by 'Nurul'
“When I first took the plunge to sell my property and buy a new one (both with Castles in Enfield ......”
2nd Jun 2023
reviewed by 'Barbara'
“I recently sold my property in Wood Green. I was dealing with Sergio who did a fantastic job. He kept ......”
20th Feb 2023
reviewed by 'Salv'
“I approached Nof Tona at Castles after a proposed sale fell through at the last minute with another firm of ......”
6th Feb 2023
reviewed by 'B'
“The best estate agent in Enfield. Bought a flat with them and sold it 10 years later. Really amazing team. Great ......”
27th Jan 2023
reviewed by 'Ehsan Q'
“Ashli promptness, knowledge of the market, strategic mindset, kindness, good energy made a potentially chaotic purchase process simple. Ashli & Stephen ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 97% 97% £34,000 £4,000,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
54 0 73 3 460 5 316 3 19 4
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:30
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties for Sale   1645
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Castles Estate Agents (London) Branches (view all 7)
Crouch End, N8
Edmonton, N9
Enfield, EN3
Hackney, E5
Palmers Green, N13
Tottenham, N15
Waltham Abbey, EN9

“Sandro was fantastic! He was so proactive and......”

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Oct 08,2024
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By: 'Sarah S'
Oct 08,2024
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Sandro was fantastic! He was so proactive and made himself available whenever he could to get sale over the line. The advice he also offered me was commercial and pragmatic, saving me so much time. His communication between the two parties was also very good. ...
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“When I first took the plunge to sell my prope......”

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Nov 04,2023
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Franco
By: 'Nurul'
Nov 04,2023
0 people found
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When I first took the plunge to sell my property and buy a new one (both with Castles in Enfield branch), I was quite nervous and worried as I was entering into an unknown territory – i.e. out of my usual comfort zone. However, I ...
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“I recently sold my property in Wood Green. I......”

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Jun 02,2023
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Sergio
By: 'Barbara'
Jun 02,2023
0 people found
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I recently sold my property in Wood Green. I was dealing with Sergio who did a fantastic job. He kept me informed and up-to-date throughout the entire process and helped move things along. No matter how busy he was, he made himself available to take ...
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“Sale of property...”

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Feb 20,2023
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Nof
By: 'Salv'
Feb 20,2023
0 people found
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I approached Nof Tona at Castles after a proposed sale fell through at the last minute with another firm of local estate agents. The difference in the level of service was immediately noticeable and this gave me confidence that the property would be sold despite ...
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“The best estate agent in Enfield....”

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Feb 06,2023
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By: 'B'
Feb 06,2023
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The best estate agent in Enfield. Bought a flat with them and sold it 10 years later. Really amazing team. Great work!...
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“Great Team and excellent customer service....”

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Jan 27,2023
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Stephen
By: 'Ehsan Q'
Jan 27,2023
0 people found
this helpful
Ashli promptness, knowledge of the market, strategic mindset, kindness, good energy made a potentially chaotic purchase process simple. Ashli & Stephen were always available to provide me with the information that I needed (or didn't need, but needed for the sake of my sanity) – every decision ...
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“Franco and Stephen and the whole team were al......”

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Dec 20,2022
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Stephen
By: 'Mr L simmonds'
Dec 20,2022
0 people found
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Franco and Stephen and the whole team were all very helpful all the way through the sale and kept me informed throughout selling process I would happily recommend or use Castles again...
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“We cannot recommend Castles (Hackney) enough.......”

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Oct 23,2022
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Josh
By: 'Cedric Rondeaux'
Oct 23,2022
0 people found
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We cannot recommend Castles (Hackney) enough. The support we received from the team was simply outstanding. Due to issues with our buyer’s solicitor a lot of things went wrong and the whole exchange and completion process turned into an absolute nightmare. Ela Yildiz, who ...
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“First Time Buyer...”

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Oct 03,2022
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Ela
By: 'Evita'
Oct 03,2022
0 people found
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As a first time buyer, I was pretty anxious about the buying process, I was very lucky that Ela and the team really did the best they could to guide me through the process, and being super responsive most of the time, thanks for going ...
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“Castles Estates in Edmonton were a real Godse......”

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Sep 20,2022
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Victoria
By: 'Rosa'
Sep 20,2022
0 people found
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Castles Estates in Edmonton were a real Godsent to us. We were looking for a new flat for my mother and had been struggling to find an agency who wouldn't discriminate blankly against benefits. Victoria was professional, respectful and helpful from the start and with ...
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“Ela was fantastic...”

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Sep 15,2022
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By: 'Poppy'
Sep 15,2022
0 people found
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I wasn’t using castles directly, but they were the agent at the bottom of our chain. I got in touch with them as there were a few issues and Ela was so helpful and even though I wasn’t her client she helped me ...
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“Excellent service from start to finish. Every......”

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Sep 13,2022
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Ashley
By: 'Jacky'
Sep 13,2022
0 people found
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Excellent service from start to finish. Everything went smoothly and nothing was too much trouble. Thank you to Stephen, Franco & Ashli for all their help & advice....
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“The whole team were very helpful and it was e......”

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Jun 09,2022
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Ashley
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Stephen
By: 'Teresa Khan'
Jun 09,2022
0 people found
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The whole team were very helpful and it was easy to contact them. They helped me with completing forms and getting in touch with my solicitor. I would recommend them to anyone buying or selling a house...
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“This retirement flat was a good little proper......”

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Jun 09,2022
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Franco
By: 'David'
Jun 09,2022
0 people found
this helpful
This retirement flat was a good little property but by definition, of limited appeal. Castles procured a steady flow of viewings and found a suitable buyer. They gave feedback on viewings which was helpful and it was obvious they were proactive. Once the buyer was ...
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“A highly professional, understanding and practically-minded service...”

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May 31,2022
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David
By: 'C/o Charlie McNelly'
May 31,2022
0 people found
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This was my first experience of agents as a buyer, and it was a very very positive one. Ela was fantastic, super responsive to my questions and concerns, and bringing in David for support and advice when required. A highly professional, understanding and practically-minded service. ...
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“Great Service...”

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May 20,2022
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Sertac
By: 'No'
May 20,2022
0 people found
this helpful
I recently instructed Castles (the Hertford Road, Edmonton branch) to let out my apartment. Alex and his team were super friendly, efficient and professional, leading me through the whole process and finding a tenant at what was a stressful time for me. All enquiries were ...
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“Excellent service! I can't thank Oliver and P......”

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May 12,2022
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Portia
By: 'H I'
May 12,2022
0 people found
this helpful
Excellent service! I can't thank Oliver and Portia enough for their expertise, kindness and support from start to end! Thank you! They were very professional, thorough and understanding throughout the whole process. We've privately rented for 7 years yet this has been the best service we've ...
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“Everyone I met at castles, Hertford Rd Edmont......”

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May 11,2022
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Ryan
By: 'Cecilia'
May 11,2022
0 people found
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Everyone I met at castles, Hertford Rd Edmonton was fantastic, their readiness to help if there’s a problem and never shy away from any situation. They always welcome me with open arms and that made me feel welcome. Their inter-personal services are second to ...
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“Josh and David were really fantastic during t......”

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Apr 29,2022
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David
By: 'Jonathan'
Apr 29,2022
0 people found
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Josh and David were really fantastic during the sale process. We had a frustrating time with both sets of solicitors, but having Josh pushing them tactfully was a huge help. Really appreciate the tailored service and care that Josh and David gave. First class service....
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“Ms Debby Cheung...”

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Apr 14,2022
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Oliver
By: 'Debby Cheung'
Apr 14,2022
0 people found
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I recently rented a flat with Castles. The conduct was professional, friendly, fair and respectful. I always received prompt replies regarding my rental issues and all were taken care immediately. This is an agency i would want to rent or buy again in future! Special ...
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“I recently rented a flat with Castles using t......”

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Apr 05,2022
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By: 'Helen'
Apr 05,2022
0 people found
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I recently rented a flat with Castles using the Edmonton branch and my family have had a long connection using them as an agency. Right from the first meeting with Alex to discuss renting my property, the conduct was very professional and continued so throughout ...
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“A1 service from start to finish...”

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Mar 29,2022
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Franco
By: 'Natalie'
Mar 29,2022
0 people found
this helpful
A1 service from start to finish. I had 4 estate agents come to give valuations, Stephen stood out from the rest right from the start. He was punctual, had done his research, was knowledgeable and professional, without being pushy. Castles kept us up to date every ...
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“Great service...”

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Mar 05,2022
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Franco
By: 'Adrian'
Mar 05,2022
0 people found
this helpful
From start to finish of the house purchase Frank (Franco Tona) was an absolute pleasure to communicate with. He was professional, efficient and friendly throughout the process. He always kept us in the loop with every development. Frank chased all parties where needed to get ...
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“I thought the sale of the house was going to ......”

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Jan 25,2022
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Nof
By: 'Jim'
Jan 25,2022
0 people found
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I thought the sale of the house was going to be a headache until I was introduced to Nof. He took complete control of the sale. Having experienced his knowledge, energy and enthusiasm at the first meeting I thought this guy is too good to ...
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“Great experience throughout the whole process....”

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Dec 21,2021
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Ashli
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Stephen
By: 'Dino'
Dec 21,2021
0 people found
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I’ve dealt with many estate agents over the years, however Castles (Hertford Road) stand out from the rest, and in particular both Ashli and Stephen who were always responsive, supportive, and able to advise on complex situations with a calm and personable approach. Without ...
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“Excellent service...”

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Nov 26,2021
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By: 'Linda'
Nov 26,2021
1 people found
this helpful
Very impressed with the service I received Efficient but low key Staff were very helpful and understanding - especially Stuart Would certainly use again and recommend to friends....
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“Castle highly recommended...”

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Nov 15,2021
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By: 'toby'
Nov 15,2021
0 people found
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I've been using Castles for years, I bought a flat through them and a few years later rented it out with Castles managing it for me. I was abroad for some of this period, and at all times Castles have managed the whole process with ...
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“I cannot thank Castles enough. They helped an......”

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Nov 06,2021
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Franco
By: 'Tiziana'
Nov 06,2021
0 people found
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I cannot thank Castles enough. They helped and guided me through the process of selling. They listened and provided suggestions towards the valuation that was realistic and achievable. Throughout the sale, nothing was too much trouble for Stephen and Frank and any questions I had ...
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“Since getting into direct contact with Alex a......”

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Oct 10,2021
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By: 'Jasveer'
Oct 10,2021
0 people found
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Since getting into direct contact with Alex at Castles, he's been fantastic & professional. No question was a silly question and he had and continued to help. I did have an issue with another agent but when I spoke to Alex he resolved this and ensured ...
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“Great service throughout the whole process. W......”

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Oct 07,2021
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Franco
By: 'Gio'
Oct 07,2021
0 people found
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Great service throughout the whole process. Would recommend Castles to anyone looking to sell their home. The process to arrange viewings was extremely quick and contacting Stephen or Franco was quick. Both staff members polite, friendly, explained anything I needed help with....
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Tenant Fees

Tenant Fees and Permitted Payments

* Holding deposits - a maximum of 1 week’s rent

* Deposits - a maximum deposit of 5 week’s rent for annual rent below £50,000, or 6 week’s rent for annual rental of £50,000 and above

* Payments for a Variation or Change to a tenancy agreement - £50 inclusive of VAT

* Payments associated with early termination of a tenancy – capped at the landlord’s loss or the agent’s reasonably incurred costs

* Utilities, communication services ( e.g. telephone, broadband) TV licence, council tax

* Interest payments for the late payment of rent – can be charged up to 3% over the Bank of England base rate

* Reasonable costs for the replacement f lost keys or other security devices.
Last updated at 05/06/2019, 12:52 PM by David Edgar
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:32 AM 22/03/2018 by allAgents

Awards won by Castles Estate Agents (London)

Regional Awards won by Castles Estate Agents (London)

Individual Branch Awards

Enfield, EN3

London, N9


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