By : 'Pheby' Services : Sales( As a Buyer ) Would you recommend ? : Yes Postcode : ME15
15 Sept 2020
People found this helpful0
My 5 star rating is for Hannah in the Maidstone branch!
I can't thank her enough for how much she helped us during our very difficult purchase.
She was always polite and helpful. She was always reliable which is a massive thing.
Thank you... Read Full Review
My 5 star rating is for Hannah in the Maidstone branch! I can't thank her enough for how much she helped us during our very difficult purchase. She was always polite and helpful. She was always reliable which is a massive thing.
Thank you Hannah!
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First class ...
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5 Star Review
Tom
Stephen
By : 'The' Services : Sales( As a Vendor ) Sold price : £290000 Would you recommend ? : Yes Postcode : ME16
4 May 2019
People found this helpful0
Highly recommended service from Tom and his team in Maidstone. Nothing was too much trouble with first class communication and professionalism from all of the team.
No hesitation in... Read Full Review
Highly recommended service from Tom and his team in Maidstone. Nothing was too much trouble with first class communication and professionalism from all of the team. No hesitation in recommending.
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Great ...
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5 Star Review
Tom
By : 'James' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : ME20
30 Apr 2019
People found this helpful0
Fantastic, professional and efficient service from Tom and the team throughout the sale of my property. I was very happy with the service and communication from the... Read Full Review
Services : Sales( As a Vendor )Date: 29th Apr 2019
Fantastic, professional and efficient service from Tom and the team throughout the sale of my property. I was very happy with the service and communication from the team.
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Very ...
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5 Star Review
By : 'Jamie' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : ME15
14 Mar 2019
People found this helpful0
Highly recommended. Extremely professional. Tom and his team handled our sale very well. Constant weekly updates. Haven was was a credit to the company. Very warm, friendly and... Read Full Review
Services : Sales( As a Vendor )Date: 14th Mar 2019
Highly recommended. Extremely professional. Tom and his team handled our sale very well. Constant weekly updates. Haven was was a credit to the company. Very warm, friendly and knowledgeable.
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Positive experience from ...
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5 Star Review
Stephen
Tom
By : 'Sophie' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : ME20
14 Nov 2018
People found this helpful0
After having such a positive experience buying our first home through Bairstow Eves we decided to sell our house with them. They were very speedy in getting the ball rolling and our house on the website, all staff we very friendly and they keep us updated... Read Full Review
Services : Sales( As a Vendor )Date: 14th Nov 2018
After having such a positive experience buying our first home through Bairstow Eves we decided to sell our house with them. They were very speedy in getting the ball rolling and our house on the website, all staff we very friendly and they keep us updated throughout
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Highly ...
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5 Star Review
Tom
Stephen
By : 'Charlie' Services : Sales( As a Vendor ) Sold price : £311000 Would you recommend ? : Yes Postcode : ME14
17 Oct 2018
People found this helpful0
After a very poor experience with another agent my opinion of estate agents was very poor, Tom and the team showed me they are not all the same, giving me honest feedback not just what I wanted to hear, sold my property within a day of going on the market and completed in 6 weeks at £11,000 over... Read Full Review
Services : Sales( As a Vendor )Date: 16th Oct 2018
After a very poor experience with another agent my opinion of estate agents was very poor, Tom and the team showed me they are not all the same, giving me honest feedback not just what I wanted to hear, sold my property within a day of going on the market and completed in 6 weeks at £11,000 over asking price! Great friendly knowledgable service, we recommended to our friends and neighbours across the street who had the same experience, have no problem recommending them.
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Excellent ...
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5 Star Review
Tom
By : 'N.Macklin' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : ME20
16 Aug 2018
People found this helpful1
Tom made the whole process of selling our house easy and we were always kept informed and updated throughout. He was very professional and... Read Full Review
Services : Sales( As a Vendor )Date: 15th Aug 2018
Tom made the whole process of selling our house easy and we were always kept informed and updated throughout. He was very professional and helpful.
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Stress free ...
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5 Star Review
By : 'Mrs' Services : Sales( As a Buyer ) Would you recommend ? : Yes Postcode : ME14
15 Aug 2018
People found this helpful1
We are 2 weeks away from completing on purchasing a house through Bairstow Eves in Maidstone. We have found both Tom and Stephen helpful throughout the last few months, but especially at the beginning, with Andrea being really helpful as our moving co-ordinator. Great communication from all... Read Full Review
We are 2 weeks away from completing on purchasing a house through Bairstow Eves in Maidstone. We have found both Tom and Stephen helpful throughout the last few months, but especially at the beginning, with Andrea being really helpful as our moving co-ordinator. Great communication from all involved. We used Countrywide solicitors who have been fantastic and would highly recommend Tommy who organised our mortgage. It's been seamless and stress free. Highly recommend.
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Working with an agent is ...
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5 Star Review
Stephen
By : 'Richard' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : ME14
14 Feb 2018
People found this helpful1
Working with an agent is about trust and honesty, clarity and consistency, with a measure of commonsense, I experienced this with... Read Full Review
Services : Sales( As a Vendor )Date: 14th Feb 2018
Working with an agent is about trust and honesty, clarity and consistency, with a measure of commonsense, I experienced this with stephen
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I have used Bairstow Eves, ...
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5 Star Review
Tom
Stephen
By : 'Mark' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : ME14
21 Sept 2017
People found this helpful1
I have used Bairstow Eves, Maidstone on numerous occasions and always find their service to be top notch. I wouldn't use any other agent. Tom Botting and Stephen Cunningham have been there many years and in my experience have been nothing but professional, conscientious and transparent. This is not ... Read Full Review
Services : Sales( As a Vendor )Date: 20th Sep 2017
I have used Bairstow Eves, Maidstone on numerous occasions and always find their service to be top notch. I wouldn't use any other agent. Tom Botting and Stephen Cunningham have been there many years and in my experience have been nothing but professional, conscientious and transparent. This is not something I have experienced with other estate agents. They always achieve above and beyond when selling through them - which is surely the primary goal of any vendor. They are busy due to their own success, but in my experience never fail to deliver
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Worst experience of our ...
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1 Star Review
Tom
By : 'Gary' Services : Sales( As a Vendor ) Would you recommend ? : No Postcode : ME
9 Nov 2016
People found this helpful1
Worst experience of our lives. Wrong photos used in the original advert, damage to our property while accompanied viewings, promises of regular communications to us was a complete joke, use of their Countrywide solicitors was a huge mistake .
They have given us �800 off the bill to apologise for ... Read Full Review
Comments on Agent Fees
As stated we got £800 off but still have a horrendous £2,500 bill which leaves a very nasty taste to be honest.
Worst experience of our lives. Wrong photos used in the original advert, damage to our property while accompanied viewings, promises of regular communications to us was a complete joke, use of their Countrywide solicitors was a huge mistake . They have given us �800 off the bill to apologise for the awful service which they admit was horrendous. We have reluctantly accepted just to get the deal done. The company are far too large and their personal customer experience that they promise just does not happen.
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....and I thought it was just ...
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1 Star Review
By : 'Robin' Services : Other Would you recommend ? : No Postcode : ME15
5 Aug 2016
People found this helpful2
....and I thought it was just me...clearly not. This man lies to try and save his own bacon. His and the attitude of his branch team border on threatening and abusive. He lied about what the issue was blaming it on their solicitors....low and behold they were those of Countrywide....the same... Read Full Review
....and I thought it was just me...clearly not. This man lies to try and save his own bacon. His and the attitude of his branch team border on threatening and abusive. He lied about what the issue was blaming it on their solicitors....low and behold they were those of Countrywide....the same company! He needs to train his staff....after he has been on a how to treat customers fairly and a customer service course - thru do have a head office despite being told they don't! He never returns calls and is totally full of his own self importance....how can Countrywide still employ people like this with the reputation he clearly had.....obviously they don't care either...targets are more important than long term customer service....good luck in the future....if you actually do have one
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Extremely poor communication, ...
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1 Star Review
By : 'Dave' Services : Sales( As a Vendor ) Would you recommend ? : No Postcode : ME15
4 Dec 2013
People found this helpful0
Extremely poor communication, was very nice and forthcoming before signing, the minute we'd signed they barely had time to talk to use, rarely returned calls or e mails but hassled us when needed to know info for buyer. Rude rude rude would never use... Read Full Review
Extremely poor communication, was very nice and forthcoming before signing, the minute we'd signed they barely had time to talk to use, rarely returned calls or e mails but hassled us when needed to know info for buyer. Rude rude rude would never use again!
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Extremely poor communication, ...
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1 Star Review
By : 'Dave' Services : Sales( As a Vendor ) Would you recommend ? : No Postcode : ME15
3 Dec 2013
People found this helpful0
Extremely poor communication, was very nice and forthcoming before signing, the minute we'd signed they barely had time to talk to use, rarely returned calls or e mails but hassled us when needed to know info for buyer. Rude rude rude would never use... Read Full Review
Extremely poor communication, was very nice and forthcoming before signing, the minute we'd signed they barely had time to talk to use, rarely returned calls or e mails but hassled us when needed to know info for buyer. Rude rude rude would never use again!
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Absolutely dreadful service - ...
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1 Star Review
Tom
By : 'DGM' Services : Sales( As a Vendor ) Would you recommend ? : No
12 Mar 2012
People found this helpful12
Absolutely dreadful service - they uploaded wrong details to Rightmove, no photos, refused to apologise, got us one viewing in a three month period and then Tom himself bullied us into a sale at a price that suited him and his client. Tom obviously is a shark and cares only for his commission -... Read Full Review
What agent could do to change your mind?
Total change of attitude is needed - the only thing that distinguishes this agent from sharks is that sharks can breathe underwater
Services : Sales( As a Vendor )Date: 12th Mar 2012
Absolutely dreadful service - they uploaded wrong details to Rightmove, no photos, refused to apologise, got us one viewing in a three month period and then Tom himself bullied us into a sale at a price that suited him and his client. Tom obviously is a shark and cares only for his commission - customer satisfaction is not one of his concerns at all - he is arrogant and a perfect example of how the estate agency profession has not changed its spots at all
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