Services : Letting( As a Tenant )Date: 2nd Oct 2022
The process was quick and Hollie was friendly, helpful and responsive. Would contact Atkinson again next time I am searching for tenancies.
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We had such a stressful time ...
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5 Star Review
Hollie
By : 'Molly' Services : Letting( As a Tenant ) Rent PCM : £1800 Would you recommend ? : Yes Postcode : SW12
Sep 27, 2022
People found this helpful0
We had such a stressful time looking for a flat – but were in safe hands with Atkinson McLeod. We spoke to a huge number of Estate Agents, but Hollie and the Atkinson McLeod team were by the far the friendliest, clearest, and most efficient. From our slightly (very) frazzled arrival at... Read Full Review
Services : Letting( As a Tenant )Date: 27th Sep 2022
We had such a stressful time looking for a flat – but were in safe hands with Atkinson McLeod. We spoke to a huge number of Estate Agents, but Hollie and the Atkinson McLeod team were by the far the friendliest, clearest, and most efficient. From our slightly (very) frazzled arrival at the viewing, to eventually being able to collect the keys – Hollie was helpful, supportive, and reassuring. We're so thrilled to be renting via Atkinson McLeod!
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Hollie Pooke was fabulous ...
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5 Star Review
Hollie
By : 'Hannah' Services : Letting( As a Tenant ) Rent PCM : £3150 Would you recommend ? : Yes Postcode : SW9
Sep 21, 2022
People found this helpful0
Hollie Pooke was fabulous through the whole process! Made the whole application and moving in process seamless! We love our new... Read Full Review
Services : Letting( As a Tenant )Date: 21st Sep 2022
Hollie Pooke was fabulous through the whole process! Made the whole application and moving in process seamless! We love our new flat!
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ABUSIVE AND ...
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1 Star Review
Sofia
By : 'JH' Services : Letting( As a Tenant ) Would you recommend ? : No Postcode : SE11
May 10, 2018
People found this helpful2
WOW- Where do I start.
I had the misfortune of being abused by Sofia Santos, from this terrible agency.
It all started because they were listing a property online which (of course) was not available due to the tenant renewing (they then didn't take this down).
I received so many phone... Read Full Review
Services : Letting( As a Tenant )Date: 10th May 2018
WOW- Where do I start.
I had the misfortune of being abused by Sofia Santos, from this terrible agency.
It all started because they were listing a property online which (of course) was not available due to the tenant renewing (they then didn't take this down).
I received so many phone calls and e-mails, despite repeatedly asking them to stop harassing.
When I took one of their calls this Sofia Santos was abusive and rude, accused me of lying, laughed at me and generally acted like a 14 year old chav down the phone.
If they lie and then get abusive when you call them on it... I would avoid!
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* unanswered Emails, lies on ...
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1 Star Review
By : 'Hannes' Services : Letting( As a Tenant ) Rent PCM : £1408 Would you recommend ? : No Postcode : SW8
Oct 19, 2017
People found this helpful5
* unanswered Emails, lies on the phone, ... In our specific case, they also failed to communicate with the landlord about the furniture which has been removed by them (it has been accepted in the offer to remove a couple of pieces of furniture). End of the story was, that the landlord claimed... Read Full Review
Services : Letting( As a Tenant )Date: 19th Oct 2017
* unanswered Emails, lies on the phone, ... In our specific case, they also failed to communicate with the landlord about the furniture which has been removed by them (it has been accepted in the offer to remove a couple of pieces of furniture). End of the story was, that the landlord claimed around £700 for lost furniture from our deposit. The Deposit Protection Scheme made a positive decision for us in the end (we got the full deposit back). But it took around 4 months and a lot of paperwork. Never again Atkinson McLeod.
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Ieva, is not just one in a ...
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5 Star Review
Ieva
By : 'Orlando' Services : Letting( As a Owner ) Would you recommend ? : Yes Postcode : SE17
Sep 13, 2017
People found this helpful0
Ieva, is not just one in a bottle, she is an exceptional letting agent, who uses her natural skills set, to ensure that both tenent and landlord are happy with the final outcome.
I have never really prasied a letting agent before now, however Ieva, is worthy of the highest comendation for her... Read Full Review
Comments on Agent Fees
Happy with fees, Ben had already done the very fair nogotiations of fees before hand.
Services : Letting( As a Owner )Date: 13th Sep 2017
Ieva, is not just one in a bottle, she is an exceptional letting agent, who uses her natural skills set, to ensure that both tenent and landlord are happy with the final outcome. I have never really prasied a letting agent before now, however Ieva, is worthy of the highest comendation for her devoation to duty and for going the extra mile for both parties.
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An estate agent should be ...
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1 Star Review
sam
By : 'Gavin' Services : Letting( As a Prospective Landlord/Tenant ) Would you recommend ? : No Postcode : SE11
Aug 3, 2017
People found this helpful3
An estate agent should be acting on behalf of the landlord and have authority to present the property for viewing otherwise they will waste everyone's time making appointments that they are unable to honour.
In my case, I cycled across London in my lunchtime to make a viewing only to find an... Read Full Review
Services : Letting( As a Prospective Landlord/Tenant )Date: 3rd Aug 2017
An estate agent should be acting on behalf of the landlord and have authority to present the property for viewing otherwise they will waste everyone's time making appointments that they are unable to honour.
In my case, I cycled across London in my lunchtime to make a viewing only to find an email (sent with less than an hours notice) from the estate agent to say *the tenant* had declined the viewing.
It is completely unacceptable to cancel with such short notice for this reason.
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Paul did a great job managing ...
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5 Star Review
Paul
By : 'Jon' Services : Sales( As a Vendor ) Sold price : £475000 Would you recommend ? : Yes Postcode : SE1
Jan 6, 2017
People found this helpful0
Paul did a great job managing our apartment sales and got us to our asking price, managing a detailed... Read Full Review
Paul did a great job managing our apartment sales and got us to our asking price, managing a detailed negotiation.
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As a landlord, I have been ...
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4 Star Review
Ben
By : 'Stephen' Services : Letting( As a Owner ) Would you recommend ? : Yes Postcode : SE11
Dec 1, 2016
People found this helpful0
As a landlord, I have been with Atkinson McLeod for around four years. I have found Ben McLeod to be tremendously helpful in finding exactly the right tenants - young professionals - for my Kennington property. His market evaluation and suggestions for presentation have always been informed and... Read Full Review
Services : Letting( As a Owner )Date: 1st Dec 2016
As a landlord, I have been with Atkinson McLeod for around four years. I have found Ben McLeod to be tremendously helpful in finding exactly the right tenants - young professionals - for my Kennington property. His market evaluation and suggestions for presentation have always been informed and helpful. Ben really knows the local market and his knowledge and hard work have ensured my property has always been let.
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I found through out the sale ...
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4 Star Review
Rosemary
By : 'Iris' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : SE1
Nov 23, 2016
People found this helpful0
I found through out the sale of property
Rosemary was very perdistant in finding buyers for the property that i was selling even although sometimes i was not acommandating her smile and pleasant attitude helped thanks... Read Full Review
Services : Sales( As a Vendor )Date: 23rd Nov 2016
I found through out the sale of property Rosemary was very perdistant in finding buyers for the property that i was selling even although sometimes i was not acommandating her smile and pleasant attitude helped thanks rosey
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Rosemary is ABSOLUTELY ...
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5 Star Review
Rosemary
By : 'Jessica' Services : Other Would you recommend ? : Yes Postcode : SW8
Nov 14, 2016
People found this helpful0
Rosemary is ABSOLUTELY BRILLIANT. I am a property developer with a lot of experience searching for properties and working with estate agents and I have found Rosemary to be highly professional, straightforward, well-prepared for every viewing and an absolute pleasure to deal with. She listens to... Read Full Review
Rosemary is ABSOLUTELY BRILLIANT. I am a property developer with a lot of experience searching for properties and working with estate agents and I have found Rosemary to be highly professional, straightforward, well-prepared for every viewing and an absolute pleasure to deal with. She listens to what I am looking for and gets in touch with properties that she feels would suit me, rather than sending over any details on properties she's trying to shift (a rare thing!). I could not recommend her more highly - if only everyone was such a dream to work with.
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If I could give this Agency a ...
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1 Star Review
By : 'SoDissapointed' Services : Letting( As a Tenant ) Would you recommend ? : No Postcode : SE17
Sep 6, 2016
People found this helpful4
If I could give this Agency a "zero star," I would. This has been one of the most grueling processes of my life, almost as bad as getting a UK Visa! Coming from New York, I am used to fast-paced efficiency. When you pay the holding deposit, you are supposed to get your information... Read Full Review
Services : Letting( As a Tenant )Date: 6th Sep 2016
If I could give this Agency a "zero star," I would. This has been one of the most grueling processes of my life, almost as bad as getting a UK Visa! Coming from New York, I am used to fast-paced efficiency. When you pay the holding deposit, you are supposed to get your information cleared and ready-to-go within a week. This agency, however, took three months (!) to send my flatmates' guarantor information. They refused to send a contract until we called their office, again 3 months later. And when we finally got through to *, within one day he wrote a "sorry, I'm on vacation" email. This is RIDICULOUS! Not only has this company treated our group like they did not want us, they all but ensured our miserable stay-- if they can manage to find the paperwork to send us through! Never in my life have I dealt with such frustrating inefficiency. If you are a student, STAY AWAY.
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Paul and Rosemary were the ...
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5 Star Review
Paul
Rosemary
By : 'Pam' Services : Sales( As a Buyer ) Would you recommend ? : Yes Postcode : SE11
Apr 6, 2016
People found this helpful0
Paul and Rosemary were the estate agents for a property that I've recently bought. When I was house hunting, I viewed around 30 to 40 properties and dealt with a large number of estate agents. Paul and Rosemary were absolutely the best agents I came across in terms of communication, courtesy and... Read Full Review
What agent could do to change your mind?
I dealt with this agent as the buyer so I am not aware of their fees
Comments on Agent Fees
I dealt with this agent as the buyer so I am not aware of their fees
Paul and Rosemary were the estate agents for a property that I've recently bought. When I was house hunting, I viewed around 30 to 40 properties and dealt with a large number of estate agents. Paul and Rosemary were absolutely the best agents I came across in terms of communication, courtesy and integrity. They are a world apart from some other estate agents I met!
After having completed my property purchase with Paul and Rosemary, I'm happy to say that my first impressions of them were accurate and they carried on to provide excellent customer service to me throughout the purchasing process. Buying a house is not always straightforward but Paul and Rosemary were helpful, hardworking and helped both me and the vendor to solve problems quickly. I am so pleased I bought my property through them and I cannot recommend them highly enough as estate agents.
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Really pleased with the ...
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5 Star Review
Paul
Rosemary
By : 'Kirtley' Services : Sales( As a Vendor ) Sold price : £455000 Would you recommend ? : Yes Postcode : SE11
Apr 5, 2016
People found this helpful0
Really pleased with the service we received from Rosie and Paul for the sale of our Kennington flat. They were always helpful and helped guide us through the... Read Full Review
Comments on Agent Fees
We negotiated a very competitive rate, that the other local agents couldn't beat.
Really pleased with the service we received from Rosie and Paul for the sale of our Kennington flat. They were always helpful and helped guide us through the process.
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From Paul`s first visit ...
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5 Star Review
Paul
Rosemary
By : 'Maureen' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : SE59
Mar 14, 2016
People found this helpful0
From Paul`s first visit giving a valuation to Rosie`s regular and helpful updates I found this company to be extremely professional. They were pro-active and together with the solicitor, achieved a very swift... Read Full Review
Services : Sales( As a Vendor )Date: 14th Mar 2016
From Paul`s first visit giving a valuation to Rosie`s regular and helpful updates I found this company to be extremely professional. They were pro-active and together with the solicitor, achieved a very swift completion.
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In short, terrible ...
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1 Star Review
Ben
Ryan
By : 'Matt' Services : Letting( As a Tenant ) Would you recommend ? : No Postcode : SE1
Jan 13, 2016
People found this helpful0
In short, terrible communication, impossible to get hold of anyone*. Ultimately held my money for over a week with no communication and have left me personally in a very tricky housing situation - would not recommend!
It all seemed to going well when ** showed my housemate and I around a lovely... Read Full Review
Services : Letting( As a Tenant )Date: 13th Jan 2016
In short, terrible communication, impossible to get hold of anyone*. Ultimately held my money for over a week with no communication and have left me personally in a very tricky housing situation - would not recommend!
It all seemed to going well when ** showed my housemate and I around a lovely 2 bed flat in Waterloo that was absolutely ideal for our need. As we were very keen, we put a holding deposit down on that day to ensure that we obtained the property (apparently these are only valid for 48 hours but we were never informed)
This is where the problems started as it took another 2 working days for **them to return with the offer form, which I returned within a matter of hours (I guess by now my entire deposit was invalid - thanks Atkinson Mcleod). At this point all communication from Ryan ceased and when I finally got hold of him on Monday he had unfortunately been in a small car accident and would not be in work all week. I was then told that in his absence his manager Ben would pick up his work. Ben was obviously too busy to care about **their clients so after repeatedly phoning, emailing, leaving messages with various colleagues I got through to Will. No issues with Will as he actually took the time to find out what was going on and helpfully gave me an update after having transferred £400 over a week before!
It turns out that the deposit only lasted for 48 hours and the landlord had apparently rejected the offer. Unfortunately for me, nobody thought to inform me and completely inhibited me from putting an offer on other properties due to the deposit Atkinson Mcleod still held. My worry is that Atkinson Mcleod took multiple holding deposits and simply kept me in the dark until a better offer came through for their client. In the time that anyone from Atkinson Mcleod failed to communicate with me, our potential move in date actually had actually moved forward by 3 weeks which the landlord would have undoubtedly accepted.
Don't even bother wasting your time with these guys - shocking service.
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Ryan was very polite, ...
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5 Star Review
Ryan
By : 'Anna' Services : Letting( As a Tenant ) Rent PCM : £630 Would you recommend ? : Yes Postcode : SE17
Nov 16, 2015
People found this helpful0
Ryan was very polite, supportive, understanding and helpful. Great customer service and he often went out of his way to make sure our needs were met as quickly as possible. Thanks,... Read Full Review
Services : Letting( As a Tenant )Date: 16th Nov 2015
Ryan was very polite, supportive, understanding and helpful. Great customer service and he often went out of his way to make sure our needs were met as quickly as possible. Thanks, Ryan!
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Ryan was very considerate and ...
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5 Star Review
Ryan
Ben
By : 'SR' Services : Letting( As a Tenant ) Rent PCM : £1400 Would you recommend ? : Yes Postcode : SW9
Nov 6, 2015
People found this helpful0
Ryan was very considerate and helpful. We got delayed but he waited for us and showed us the property in a professional manner. Good... Read Full Review
Services : Letting( As a Tenant )Date: 6th Nov 2015
Ryan was very considerate and helpful. We got delayed but he waited for us and showed us the property in a professional manner. Good job.
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We were looking for a flat ...
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5 Star Review
Ryan
By : 'Martina' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : SE1
Nov 6, 2015
People found this helpful0
We were looking for a flat for days, but no one called us back, since Ryan offered us this nice property and he provided a very good service! We were really happy to deal with them, serious young professionals!
5 stars customer service, good job guys... Read Full Review
Services : Letting( As a Tenant )Date: 6th Nov 2015
We were looking for a flat for days, but no one called us back, since Ryan offered us this nice property and he provided a very good service! We were really happy to deal with them, serious young professionals! 5 stars customer service, good job guys :D
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Kwesi was professional and ...
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5 Star Review
By : 'JayC' Services : Letting( As a Tenant ) Would you recommend ? : Yes
Oct 26, 2015
People found this helpful0
Kwesi was professional and was always attentive when we needed... Read Full Review
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 10/14/2022, 7:29:34 AM by allAgents