“Landlords - beware. Terrible customer services, unethical practices and unfair contract terms...”
1 Star Review
Jun 03,2019
By:
'Frustrated'
Jun 03,2019
Branch: London, 45 Westferry Road
Services: Lettings (as a Landlord)
Would you recommend?: No
Postcode: SE1
Branch: London, 45 Westferry Road
Lettings (as a Landlord)
Postcode: SE1
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Used Atkinson McLeod to find a tenant for my property. The first tenant Atkinson McLeod found, the letting agent misrepresented the property information to the tenant so the tenant left within a week. A second tenant was found weeks after and I signed a contract ...
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Comment on agent fees
BAD. There is no transparency on tenancy renewal fees charged by Atkinson McLeod to landlords – the director of branch was unable to provide a detailed summary of what the charge covers, reverting to the fact that their terms allow them to charge fees even though I am not receiving a service(!). As per the date of this review, 3rd June 19, Atkinson McLeod has not made public in their website the fact that their trading terms charges tenancy renewal fees to landlords when they are not providing tenancy renewal services. Such a practice, Atkinson McLeod should make aware in advance to both landlords and tenants, condition highlighted in bold in all contracts, as the letting agent trading terms have practical consequences for both landlord and tenant such as loss of earnings for the landlord and loss of a home for the tenant as the landlord will have no choice but to give the tenant notice rather than tolerate bad service and poor /unethical business practices by this letting agent.
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