This is currently my third property I am renting here in Derby and the first time I am using Ashley Adams services. I can honestly say that my experience with Ashley Adams has been greatly upsetting. There seems to be no empathy for people, and they surely live up to the stereotype of being... Read Full Review

They are all very helpful and good arrangement for the rental process. Now I would like to thanks their kindness... Read Full Review

Recently moved from New York for postgraduate research in Derby. Contacted Ashley Adams over a house I had seen on Zoopla. The first issue - after I had viewed the advertised property, signed necessary forms and paid a holding fee, I was told the property I viewed was not actually on the market, ... Read Full Review

Terrible experience. We phoned in an offer on a house, got told that we would need to put in a higher offer as there was another bidder, would not advise what the other bid was, raised my offer by 5k, went into the office 2 days later with documents and proof of deposit etc and was told that we had ... Read Full Review

I arranged an appointment on a Monday to view on Wednesday and they cancelled without me being notified. When I called the office the agent said they send the cancellation to MY mobile number (BLATANT LIE). I lost one days holiday [They had my number but did not call or leave message]. she... Read Full Review

Schedule an appointment and it's cancelled without being notified. When called the office the agent said they send the cancellation to a wrong mobile number. I lost one day off due to this [They have my number and they could have called me for this]. They are saying they can only apologise now ... Read Full Review

The keys to my property that they were selling have been lost. At first they claimed to have nothing to do with my property, despite the property being listed on Zoopla by them and a viewing feedback having been received. Now it appears that they did sign for the keys but cannot find them. The... Read Full Review

Matthew made it all very easy. He explained everything fantastically and knew my perfect property before I did. I only had to view one to know if was perfect for me. He also managed to achieve what I thought would be impossible. Moved in within a week of my viewing and on the day I had to move out ... Read Full Review

Although staff were friendly.... I was disgusted that I received a further two pairs of my house keys AFTER the completion date! (Following a very long drawn out poor service from their own solicitors!). No end of issues with Conveyancing Direct. I wanted to know why the staff member had to drive... Read Full Review

Joseph has been brilliant and made our application and move as swift and easy going as possible. He provides any requested information in a timely manner and is polite and very helpful, as are other agents at the branch that I have spoken to in the process. I would highly recommend Ashley Adams... Read Full Review

Great service - friendly and efficient - did exactly what they promised. Would recommend to anyone looking to rent a property in and around... Read Full Review

I've had my property managed by Ashley Adams for a number of years and have always recieved excellent customer service especially from Viraj Patel. You can be assured of recieving great service at all... Read Full Review

My property was advertised within hours of the valuation appointment. I was kept informed regularly of progress on viewings. The reference checks was done quickly and the tenant moved in within a week of viewing the property. The only slight delay was on the contract signature, where a clause... Read Full Review

With it being the first time I have moved into a property I was apprehensive about the process but with Nicola the process was a breeze and quite enjoyable. She was very approachable and kept myself and my partner informed every step of the way. All in all Nicola is an amazing estate agent who is ... Read Full Review

Incredibly pleasant person, as well as being thorough and concise with all the serious stuff! Replies to important emails quickly, and helped me sort out stuff I wouldn't of thought of immediately e.g. contents... Read Full Review

A friendly, approachable yet professional manner. Her personality and positivity radiate from her and this, alongside her capabilities, ensured we felt we were getting a high quality... Read Full Review

This agent is fantastic, by far the best I have ever dealt with. They make everything very easy and offer a superb service. Highly... Read Full Review

Fantastic service! Joseph was really helpful throughout and quick to respond to any queries we had. Big thank you to... Read Full Review

Nicola has been amazing, very professional, organised and most of all very helpful. My rental property was advertised on Right Move within 2 hours of me meeting Nicola and an offer made on the property within a couple of days. Their on line document signature system is easy and saves time. I will ... Read Full Review