Alexandra Nelson said about Adair Paxton

Services : Property Management( )Date: 4th May 2024

Terrible incompetent staff, only concerned with hoarding money.

Unhelpful and obtuse during most interactions. Even to the point where major safety breaches go ignored. For example I was having a smart meter fitted to my gas supply, an EDF engineer showed me that management had installed their CCTV lock box straight infront of the Bemco unit, as he stated a 'major safety breach', meaning no access to emergency services if ever needed. I reported it right away and block manager Alistair, didn't consider it urgent and took 16 days to correct the issue, and only after pushed multiple times.

Again the council missed our bin collection for 8 weeks in a row, as you can imagine with 12 flats on the premises it was not an ideal situation. Victoria reported it when missed, sent a 'contractor'(someone who removed a few excess bits of rubbish? Not a full collection) round once then refused to do so again as it cost '£35' (collectively we pay around £32000 a year) relatively a small amount when put towards the block not becoming a rubbish site.

Again, had to deal with them this week as there is a faulty gas pipe connected to one of the flats above. Victoria has consistently tried to claim to me that the issue (indicated by a loud ringing) was connected to my flat, though no noise was connected to use of my own gas supply. Refused to listen, even went as far to send a plumber into my apartment without my permission and claim it was to do with my boiler. Seemingly tried to imply that there was no ringing, though I sent a recording, had had it pointed out by many guests and when heard was very clearly coming from a pipe connected to the above flats.

Honestly do not know why they hire such unpleasant and difficult staff to sit in customer facing roles. Avoid them.

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Shaheen Clough said about Adair Paxton

Services : Letting( As a Tenant )Date: 19th Dec 2019

Its 23.58pm. Our fire alarm has been going off since i got in at 10.46pm! I Called every single number Adair Paxton provided and no answer apart from 1 who informed me that someone for the fire alarm is on their way!. This number was not given in their recordings! Totally unacceptable. I was reluctant to call my landlord as this was not a problem with my apartment... but the building.

Adair Paxton... it's your job to honour your proposals put in place at the time to the owners of the properties who put their trust in your management! To deal with all the emergencies despite the time of year! you need to provide us with all the correct contact numbers. So annoyed as now I cannot sleep at all. Alarm now off at 00.11. Please update your recordings with all emergency contact numbers.

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Unhappyman100 said about Adair Paxton

Services : Sales( Prospective Vendor/Buyer )Date: 16th Jun 2019

Tried to call and got hung up on after introducing my self - would not recommend. This is extremely rude and clearly have no care.

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chris said about Adair Paxton

Services : Letting( As a Tenant )Date: 10th Oct 2012

Upon moving in, we noted a number of maintenance issues which we were told would be fixed. Now, seven months on, we are still waiting on the resolution for all of them, one being a major security issue for the property and causing the flat to become very cold as a result.

They seem incapable of logging what has been said on a phone call, with multiple 'lost' requests such as arranging an inspection (in their interest, but they still failed to book it on numerous occasions), booking a handyman to fix minor faults and returning calls regularly being forgotten about or simply not written down at all. When calling them back to chase up on this, they seem to not have any idea that this was requested, and promise to call back to sort it out... which they never do.

Would not recommend.

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ann onymous said about Adair Paxton

Services : Letting( As a Tenant )Date: 8th Feb 2009

I would not recommend Adair Paxton.

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al said about Adair Paxton

Services : Letting( As a Tenant )Date: 26th Feb 2008

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ex-of-the-edgwares-ls8 said about Adair Paxton

Services : Letting( As a Tenant )Date: 30th Aug 2007

If there's anything wrong with the accommodation you are living in, don't bother being a responsible tenant like I was and telling them. I did and got evicted because of it - after living there for eleven years.

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