Abc said about Accord Lettings

Services : Letting( As a Tenant )Date: 13th Nov 2014

Accord have possibly the worst management and customer service I have ever seen.
Every time you need to call they are polite and reassure you they were just about to deal with your issue before you called. Of course this is always a complete lie and you must call again/send ten more emails before you can get through and hear the same lies again!
When we moved into our property first we listed all of the problems and sent them to accord eg. Leaking shower, broken doorbell etc.
It took approx our full years tenancy to get our shower fixed due to their complete disinterest. Most issues we identified from the start were completely ignored for our whole time in the property despite repeated emails and phone calls.
After assuming that it may just be the person we were dealing with we tried to contact a manager. We were then told that he does not have a phone number and we can't contact him!
After managing to find an email for the manager online we were met the exact same disinterest again by the manager.

The whole of accord seems to try do the absolute minimum and ignore any problems until they go away. They don't seem to care that they will be seen negatively as they know people will continue to use them anyway and they can get away with it and keep making money off new unsuspecting people.

They are the biggest scam in Warwickshire.

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