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North End Portsmouth, Portsmouth, PO2
2.5/5, 16 Reviews
38% Recommended
100% sales valuation accuracy
0% letting valuation accuracy
83% sales fee satisfaction
75% letting fee satisfaction
"I am a private seller and..."
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1 Star Review
Adam
By : 'Mr'
Services : Sales(As a Vendor)
Sold price : £155000
Would you recommend ? : No
Postcode : PO3
People found this helpful5
I am a private seller and based on initial meetings with three agents, selected Jeffries to sell my property in Portsmouth. I have three key observations / shortcomings (two of which have been mentioned by reviewers previously): 1. Not mentioned in any conversations or emails prior to signing, is the fact that the small print in their T&C document states that any termination period can only commence at the END of the initial contract period. When I discovered that the different members of staff were telling me completely different stories about prospective buyers (sincerity, readiness / intention to proceed and so on) and I eventually lost faith in anything they were telling me, I choose to move to another agent. Jeffries countered with: 'you cannot leave us you are under contract'; 'it is standard for notice periods to start at the end of a contract'; 'we have found you a buyer so contractually you cannot terminate' and so on. When I pointed out that I had not even been asked to sign the contract, the strong rhetoric faded to 'oh, we will let you go then...'. I checked other agents T&C documents; I can find no others that ADD the notice period to the end of the contract - this does not seem legally credible / reasonable. 2. My hint at Jeffries real character (revealed as I left them) has been amplified since then (May 2014). They have left my property as 'Sold' on Rightmove and despite several phone calls and promises from junior staff - to investigate and get back to me - no action has been taken and not a single courtesy phone call to let me know the status with this erroneous listing. Of course, prospective buyers are less likely to call my new agent if they see a dual listing and the property as 'sold'. I have called several times to ask to speak with the manager, Adam Redman, who mysteriously vanishes every time I call. Needless to say, Adam was calling me every few hours in the run up to me leaving Jeffries. 3. I am about to involve the Ombudsman to review operations at Jeffries. I do not yet know whether (as another reviewer wrote) the culture is unprofessional from the top down, or whether it is simply a case of a 'bad apple' in the case of Adam Redman, but certainly not a single one of my polite emails has been replied to. I have other properties to sell in Portsmouth and I am staggered that a branch manager of an independent chain, does not have the basic business sense and courtesy to reply to any customer or former customer's emails. If you want a straight forward, professional agent, my advice is to leave Jeffires well alone. And just in case they claim otherwise, no I am not a competing agent (!) I am a male aged 50, living in Esher in Surrey, with a professional career behind me.
What agent could do to change your mind?
I have written to the agent with detailed feedback previously. All I wanted was integrity.
Was this helpful?:
By : Emma
Jun 27, 2017There was never an investigation from the ombudsman. No records of this client.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 83% | £155,000 | £277,000 |
| Lettings | 0% | 75% | £575 | £750 |
Address
Jeffries & Partners
112\/114 London Road, Portsmouth, Hampshire
PO2 0LZ
023 92661662
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Jeffries & Partners Branches (View All 6)
Thank you Harry, Dylan, Jack, ...
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5 Star Review
Adam
By : 'Shelley'
Services : Sales( As a Vendor )
Sold price : £277000
Would you recommend ? : Yes
Postcode : PO2
People found this helpful0
Thank you Harry, Dylan, Jack, Holly and Adam ( sorry if I missed any names out ) The whole team at Jeffries North end were very helpful finding a buyer for our house in four days. Professional, Knowledgeable, efficient and polite. Always there on the end of the phone answering any questions I... Read Full Review
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I have just sold my flat ...
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5 Star Review
Adam
By : 'Elizabeth'
Services : Sales( As a Vendor )
Sold price : £205000
Would you recommend ? : Yes
Postcode : PO3
People found this helpful0
I have just sold my flat through Jeffries. Adam and his team used their local knowledge to obtain quick viewings and sale. Adam then chased the solicitors to completion, keeping me and the purchaser informed throughout. They were all very professional and helpful from start to finish and I can... Read Full Review
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Worst experience ...
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1 Star Review
Ross
By : 'Luke'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : PO2
People found this helpful3
By far the worst experience I have ever had with a letting agent. From day one we have been reporting issues with the house for little to be done about it. After 5 months a slight improvement to sort things but still never fully dealing with the issues or taking responsibility. We had carpet moth... Read Full Review
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Unprofessional ...
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1 Star Review
By : 'Veronica'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : SW1
People found this helpful1
Two bad experiences with them. The first was a blasé agent who couldn't have cared less for an inconvenience she caused. The second was today where I was actually scolded for cancelling at short notice. Our offer for another property was accepted so there was no need to view his... Read Full Review
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Thoroughly ...
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5 Star Review
Adam
By : 'Gary'
Services : Sales( As a Vendor )
Sold price : £165000
Would you recommend ? : Yes
Postcode : PO1
People found this helpful1
Having used Jeffries estate agents, North End twice to sell properties during 2020, I can give nothing but praise. They really did everything possible to get both deals done and succeeded in a professional way. I was kept informed at all times on how the selling of both properties was... Read Full Review
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Waste of ...
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1 Star Review
By : 'Chloe'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : PO2
People found this helpful1
Last week I booked to view a property on the 24th Aug. The day before the viewing I saw online that the property said 'let confirmed' so I emailed to check. No response. No call on the day so I assumed all was going ahead. Got to the property and the existing tenant answered and... Read Full Review
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Fast, Efficient and Great ...
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5 Star Review
Ella
By : 'Heather'
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : Yes
Postcode : PO5
People found this helpful0
Fast, Efficient and Great Service. In these trying times - when viewings etc are not really possible I was so pleasantly surprised to have had a prompt, efficient and speedy service with all checks etc completed in no time at all. Ella who I dealt with, even answered on a bank holiday - now that... Read Full Review
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Excellent service ...
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5 Star Review
By : 'Samuel'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : PO2
People found this helpful0
Excellent service throughout.. had sound market knowledge and sold the property after a few viewings. They were very knowledgable and honest throughout the process. By far the best agent around.. well done to the whole... Read Full Review
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The worst agency ever!Please ...
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1 Star Review
By : 'Paulina'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SO15
People found this helpful3
The worst agency ever! Please avoid at all cost! I can only give a feedback from the tenant perspective, although they probably are not much different in other areas (judging by comments from other people) Straight to the point, today before 15:00 I reported that there is a lot of water... Read Full Review
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Avoid ...
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1 Star Review
By : 'jo'
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : PO5
People found this helpful1
Wish I had seen the reviews before buying the house. I have had really bad experience with this estate agent. They are not very good at replying to emails or unavailable when I try to give them a call back. I have given up. I just want the process to end(at this point I am thinking of pulling out). ... Read Full Review
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I had the misfortune to ...
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1 Star Review
By : 'Linda'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : PO1
People found this helpful5
I had the misfortune to telephone Jeffries Estate Agents on Friday enquiring about a house for sale, the gentleman who answered the telephone was very rude and very unaccommodating, if I ever wish to sell my property I will not be using this estate agents, the gentleman who I spoke to ought to go... Read Full Review
Comments (1)Was this helpful?:
By : Emma
Jun 27, 2017We have no knowledge of this call having been made. Please provide your contact details and we will be delighted to talk about your complaint. It is so rare for us to have a genuine complaint (most ...
Not impressed with the ...
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1 Star Review
By : 'Chook'
Services : Letting( As a Tenant )
Rent PCM : £575
Would you recommend ? : No
Postcode : PO20
People found this helpful4
Not impressed with the service we have received so far. First viewing and we were kind of just left to it. Didn't think much of it. Second viewing was much better and I rang up to secure the property after the weekend only to be told that the landlord won't accept pets (we have a blind house... Read Full Review
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Had a terrible time with the ...
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1 Star Review
Claire
By : 'Granada'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : PO40
People found this helpful5
Had a terrible time with the agents towards the end of the contract, we cleaned the flat to a much better state than when we moved in and yet we're still deducted money from our deposit. Claire from Jeffries then went on to send proof of cleaning from before we moved in despite our inventory... Read Full Review
What agent could do to change your mind?
Been reasonable regarding the obvious deceit involved when proving the previous cleaning of the flat. Been truthful about what they actually felt during the checkout procedure rather than saying everything was fine then charging us.
Comments on Agent Fees
Ridiculous end of contract fees and paperwork fees with VAT added onto everything.
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I am a private seller and ...
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1 Star Review
Adam
By : 'Mr'
Services : Sales( As a Vendor )
Sold price : £155000
Would you recommend ? : No
Postcode : PO3
People found this helpful5
I am a private seller and based on initial meetings with three agents, selected Jeffries to sell my property in Portsmouth. I have three key observations / shortcomings (two of which have been mentioned by reviewers previously): 1. Not mentioned in any conversations or emails prior to signing,... Read Full Review
What agent could do to change your mind?
I have written to the agent with detailed feedback previously. All I wanted was integrity.
Comments (1)Was this helpful?:
By : Emma
Jun 27, 2017There was never an investigation from the ombudsman. No records of this ...
I've been a private landlord ...
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5 Star Review
By : 'EdG'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : PO1
People found this helpful0
I've been a private landlord since 2006 and after a bad experience with a major chain I've generally undertook all letting myself. However, there have been two instances where I've not had the time to let my properties myself, and on these occasions in 2010 and 2012 I've instructed Jeffries. I... Read Full Review
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SPECTACULARLY USELESS! 1 ...
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1 Star Review
By : 'Unimpressed'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
People found this helpful5
SPECTACULARLY USELESS! 1 viewing in 8 weeks. Promised editorial in Property Guide and a premium listing on Rightmove, neither of which materialised. When I complained about being misled they just ignored all my emails. Jeffries made absolutely no attempt to resolve the problems. These... Read Full Review
What agent could do to change your mind?
If I were them, I'd have put my hand up, admitted fault, and tried to recover the situation through discussion. But then I understand the importance of good customer service and maintaining good relationships...
Comments (2)Was this helpful?:
By : Jeff
May 14, 2013This is clearly a rival agent writing a poor review to attempt to damage us. The language used makes it very obvious. Jeffries sell dramatically more properties than any agent in the North End ...
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