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Alto
4.9/5, 152 Reviews
83% Recommended
Alto’s used by more estate agent brands than any other property
CRM on the market.From built-in property management and client
accounting tools, to a growing network of leading prop tech partners
– our cloud-based sales and lettings software is just the start.
The UK's largest customer review website for the property industry.
Alto
The Cooperage, 5 Copper Row,SE1 2LHCertified Customer Experience
Report Summary
Report generated on (04 May 2025 @ 18:24:29)
Customer Experience
Awards Won
Recent Customer Reviews From
Clients Of This Supplier
Stephen Emmerson on 29th Apr 2025
4 Star Review
Just starting to go throught the accounts go live train with Madeline Faulkner, I found our first session very easy to understand and the training was deliver in a very clear way
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Northwoods on 29th Apr 2025
5 Star Review
Top support, at every stage of what seems like a daunting process there is help available
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Garth on 29th Apr 2025
5 Star Review
The software is really good and compared to many of the softwares I have used it is really good. Could be more user friendly and flow better not so tech savvy user but the foundation is there.
With that being said when you have staff members such as Ema Wheeler on board it really helps speed up the process and get through the softwares learning curve a lot faster.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Dorota Olas on 28th Apr 2025
5 Star Review
Ema Wheeler was highly professional and helpful throughout our interaction. She showed us exactly what we needed and provided additional useful information, especially the alto customers. Her knowledge and approach gave us great confidence. Ema is an excellent asset to your company, and after meeting with her, we were reassured that switching to Alto was a good decision.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Lawrence Rooney Estate Agents on 28th Apr 2025
5 Star Review
We have just moved to Alto and the service from the whole team has been amazing,. However special shoutout to Gosia who has been with us through the onboarding all the way, she has been fabulous and nothing was to much trouble Gosia. Highly recommend
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
This document has been generated as a representation of customer reviews attributed to the agent/staff member on the allAgents.co.uk website as of 04/05/2025
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"Ravi & Lisa have made this..."
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5 Star Review
Ravi
Lisa
By : 'Marc Martin'
Services : Other()
Would you recommend ? : Yes
Postcode : CV32
11 Apr 2025
People found this helpful0
Ravi & Lisa have made this whole process so easy and straight forward. They are both on hand to answer any queries or questions we throw at them. Its been stress free and streamlined. Thanks again everything. Its been a joy!
Value for money
Service
Quality
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Latest Reviews
Stephen Emmerson
Northwoods
Lawrence Rooney Estate Agents
Leander
Going Live with ...
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4 Star Review
By : 'Stephen'
Branch : LondonSE1 2LH, The Cooperage, 5 Copper Row
Services : Other
Would you recommend ? : Yes
Postcode : SL3
30 Apr 2025
People found this helpful
Just starting to go throught the accounts go live train with Madeline Faulkner, I found our first session very easy to understand and the training was deliver in a very clear ... Read Full Review
Value for money
Service
Quality
Comments (0)
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Stephen Emmerson said about Alto
Services : Other( )Date: 29th Apr 2025
Just starting to go throught the accounts go live train with Madeline Faulkner, I found our first session very easy to understand and the training was deliver in a very clear way
The UK's Largest Customer Review Website for the Property Industry
Top class support, at every ...
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5 Star Review
Ema
By : 'Northwoods'
Branch : LondonSE1 2LH, The Cooperage, 5 Copper Row
Services : Other
Would you recommend ? : Yes
Postcode : SE25
30 Apr 2025
People found this helpful0
Top support, at every stage of what seems like a daunting process there is help ... Read Full Review
Value for money
Service
Quality
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Northwoods said about Alto
Services : Other( )Date: 29th Apr 2025
Top support, at every stage of what seems like a daunting process there is help available
The UK's Largest Customer Review Website for the Property Industry
The software is really good ...
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5 Star Review
By : 'Garth'
Branch : LondonSE1 2LH, The Cooperage, 5 Copper Row
Services : Other
Sold price : £0
Rent PCM : £0
Would you recommend ? : No
30 Apr 2025
People found this helpful0
The software is really good and compared to many of the softwares I have used it is really good. Could be more user friendly and flow better not so tech savvy user but the foundation is there. With that being said when you have staff members such as Ema Wheeler on board it really helps speed up ... Read Full Review
Value for money
Service
Quality
Comments (0)The software is really good and compared to many of the softwares I have used it is really good. Could be more user friendly and flow better not so tech savvy user but the foundation is there.
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Garth said about Alto
Services : Other( )Date: 29th Apr 2025
The software is really good and compared to many of the softwares I have used it is really good. Could be more user friendly and flow better not so tech savvy user but the foundation is there.
With that being said when you have staff members such as Ema Wheeler on board it really helps speed up the process and get through the softwares learning curve a lot faster.
The UK's Largest Customer Review Website for the Property Industry
Expert Solutions ...
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5 Star Review
Ema
By : 'Dorota'
Branch : LondonSE1 2LH, The Cooperage, 5 Copper Row
Services : Other
Would you recommend ? : No
29 Apr 2025
People found this helpful0
Ema Wheeler was highly professional and helpful throughout our interaction. She showed us exactly what we needed and provided additional useful information, especially the alto customers. Her knowledge and approach gave us great confidence. Ema is an excellent asset to your company, and after ... Read Full Review
Value for money
Service
Quality
Comments (0)Was this helpful?:
Dorota Olas said about Alto
Services : Other( )Date: 28th Apr 2025
Ema Wheeler was highly professional and helpful throughout our interaction. She showed us exactly what we needed and provided additional useful information, especially the alto customers. Her knowledge and approach gave us great confidence. Ema is an excellent asset to your company, and after meeting with her, we were reassured that switching to Alto was a good decision.
The UK's Largest Customer Review Website for the Property Industry
We have just moved to Alto ...
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5 Star Review
By : 'Lawrence'
Branch : LondonSE1 2LH, The Cooperage, 5 Copper Row
Services : Other
Would you recommend ? : No
29 Apr 2025
People found this helpful
We have just moved to Alto and the service from the whole team has been amazing,. However special shoutout to Gosia who has been with us through the onboarding all the way, she has been fabulous and nothing was to much trouble Gosia. Highly ... Read Full Review
Value for money
Service
Quality
Comments (0)Was this helpful?:
Lawrence Rooney Estate Agents said about Alto
Services : Other( )Date: 28th Apr 2025
We have just moved to Alto and the service from the whole team has been amazing,. However special shoutout to Gosia who has been with us through the onboarding all the way, she has been fabulous and nothing was to much trouble Gosia. Highly recommend
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Fantastic training ...
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5 Star Review
By : 'Leander'
Branch : LondonSE1 2LH, The Cooperage, 5 Copper Row
Services : Other
Would you recommend ? : No
15 Apr 2025
People found this helpful
Fantastic training session with Emma,put me at ease , definitely ... Read Full Review
Value for money
Service
Quality
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Leander said about Alto
Services : Other( )Date: 15th Apr 2025
Fantastic training session with Emma,put me at ease , definitely recommend
The UK's Largest Customer Review Website for the Property Industry
Ravi & Lisa have made this ...
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5 Star Review
Ravi
Lisa
By : 'Marc'
Branch : LondonSE1 2LH, The Cooperage, 5 Copper Row
Services : Other
Would you recommend ? : Yes
Postcode : CV32
11 Apr 2025
People found this helpful0
Ravi & Lisa have made this whole process so easy and straight forward. They are both on hand to answer any queries or questions we throw at them. Its been stress free and streamlined. Thanks again everything. Its been a ... Read Full Review
Value for money
Service
Quality
Comments (0)Was this helpful?:
Marc Martin said about Alto
Services : Other( )Date: 10th Apr 2025
Ravi & Lisa have made this whole process so easy and straight forward. They are both on hand to answer any queries or questions we throw at them. Its been stress free and streamlined. Thanks again everything. Its been a joy!
The UK's Largest Customer Review Website for the Property Industry
A breath of fresh air to ...
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5 Star Review
By : 'Aspire'
Branch : LondonSE1 2LH, The Cooperage, 5 Copper Row
Services : Other
Would you recommend ? : Yes
Postcode : TF9
23 Mar 2025
People found this helpful
A breath of fresh air to someone who has been using spreadsheets over twenty years. It saves me one and a half days a ... Read Full Review
Value for money
Service
Quality
Comments (0)Was this helpful?:
Aspire Letting said about Alto
Services : Other( )Date: 23rd Mar 2025
A breath of fresh air to someone who has been using spreadsheets over twenty years. It saves me one and a half days a week
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DO NOT USE THIS COMPANY AT ...
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1 Star Review
By : 'Raj'
Branch : LondonSE1 2LH, The Cooperage, 5 Copper Row
Services : Conveyancing
Would you recommend ? : No
30 Oct 2024
People found this helpful1
Be very careful of the contract terms, as it auto renews 24 months, so if you don’t terminate your agreement on the the 23rd Month - their contract auto-renews for another 24 Months Straight - and if you amicably ask them / request to terminate any earlier than 24 months they simply refuse. We ... Read Full Review
Value for money
Service
Quality
Comments (0)Be very careful of the contract terms, as it auto renews 24 months, so if you don’t terminate your agreement on the the 23rd Month - their contract auto-renews for another 24 Months Straight - and if you amicably ask them / request to terminate any earlier than 24 months they simply refuse.
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Raj Gill said about Alto
Services : Conveyancing( )Date: 30th Oct 2024
Be very careful of the contract terms, as it auto renews 24 months, so if you don’t terminate your agreement on the the 23rd Month - their contract auto-renews for another 24 Months Straight - and if you amicably ask them / request to terminate any earlier than 24 months they simply refuse.
We have accidentally triggered the next 24 months - but have repeatedly told them that we our team is Unhappy with the system’s user friendliness, and we have repeatedly told them that their Email Support - which is just an automated email system that just sends you links / and directs you back to their Help Centre within the Alto system - so basically anytime your team member is stuck with an issue - they actually Never Help you to resolve.
Our Whole Team is Completely Disillusioned with the Alto System- to the Point that we have stopped using it…
But - still they will not let us terminated their contract earlier - and are forcing us to be locked into their contract!!!!
DO NOT USE THIS COMPANY.
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Worst OS i have ever ...
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1 Star Review
By : 'Anon'
Branch : LondonSE1 2LH, The Cooperage, 5 Copper Row
Services : Conveyancing
Would you recommend ? : No
23 May 2024
People found this helpful0
I currently work for an agency who has recently changed from Jupix to their new system Alto. I would like to say that this is most tedious and useless system i have ever used in my 10 years of Estate agency. Slow loading times, tedious steps to get to a point, saving every single time i make a ... Read Full Review
Value for money
Service
Quality
Comments (0)I currently work for an agency who has recently changed from Jupix to their new system Alto. I would like to say that this is most tedious and useless system i have ever used in my 10 years of Estate agency.
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Anon said about Alto
Services : Conveyancing( )Date: 23rd May 2024
I currently work for an agency who has recently changed from Jupix to their new system Alto. I would like to say that this is most tedious and useless system i have ever used in my 10 years of Estate agency.
Slow loading times, tedious steps to get to a point, saving every single time i make a small amendment.
The only thing good is for the property management side. But applicant management, absolutely shocking. Felt as if i'm less productive as everything takes so long and also means i'm earning less money.
Best word of advice i can give, stop while you're not ahead with Alto and just work on Jupix. Already had the basics to be a much better system then Alto, just needed tweaks.
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Bloody ...
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1 Star Review
By : 'Ben'
Branch : LondonSE1 2LH, The Cooperage, 5 Copper Row
Services : Conveyancing
Would you recommend ? : No
26 Mar 2024
People found this helpful2
Had to transfer from Jupix - which was actually quite good. This Alto has been a shambles from the start. The transfer was a mess, training expensive, not intuitive and full of bugs. It’s also really expensive, I’m on a 2 year tie-in and it’s gone up nearly £200. The company arrogant and ... Read Full Review
Value for money
Service
Quality
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Ben said about Alto
Services : Conveyancing( )Date: 26th Mar 2024
Had to transfer from Jupix - which was actually quite good. This Alto has been a shambles from the start. The transfer was a mess, training expensive, not intuitive and full of bugs. It’s also really expensive, I’m on a 2 year tie-in and it’s gone up nearly £200. The company arrogant and customer service calls take weeks to be answered.
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Don't get sucked into the ...
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1 Star Review
By : 'Sam'
Branch : LondonSE1 2LH, The Cooperage, 5 Copper Row
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
12 Feb 2024
People found this helpful0
We joined because I was assured the mobile app would be fit for purpose, i was mis sold and complained within my first 3 months. This never materialised and affected our business which isn't office based. They fail to tell you that after the first 24 month contract they automatically lead onto a ... Read Full Review
Value for money
Service
Quality
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Sam said about Alto
Services : Letting( As a Prospective Landlord/Tenant )Date: 12th Feb 2024
We joined because I was assured the mobile app would be fit for purpose, i was mis sold and complained within my first 3 months. This never materialised and affected our business which isn't office based. They fail to tell you that after the first 24 month contract they automatically lead onto a further 24 month contract. I have a contract stating 24 month then 12 month for a new user, I would have quit upto the end of the 24 months if I was made aware of it. Totally mis leading. I'm changing my business model and still can't get released. DON'T sign up.
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DONT DO IT ...
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1 Star Review
By : 'Chris'
Branch : LondonSE1 2LH, The Cooperage, 5 Copper Row
Services : Conveyancing
Would you recommend ? : No
7 Nov 2023
People found this helpful1
Accounts are difficult to understand when reviewing tenancy. You are going to spend massive amounts of time over and above what you were when using Jupix. Dont get bullied off jupix, just choose another software group. It would be straight forward they said. It was a struggle to get running ... Read Full Review
Value for money
Service
Quality
Comments (0)Accounts are difficult to understand when reviewing tenancy.
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Chris Broyd said about Alto
Services : Conveyancing( )Date: 7th Nov 2023
Accounts are difficult to understand when reviewing tenancy.
You are going to spend massive amounts of time over and above what you were when using Jupix.
Dont get bullied off jupix, just choose another software group.
It would be straight forward they said. It was a struggle to get running with no cross over time to get use to it.
Next to no support, oh, unless you pay £60 for half hour.
Looks pretty but is as much use to me as a tissue parachute in a hail storm.
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Support Is Non-Existent & ...
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1 Star Review
By : 'Hibbert'
Branch : LondonSE1 2LH, The Cooperage, 5 Copper Row
Services : Conveyancing
Would you recommend ? : No
13 Sept 2023
People found this helpful1
Since migrating from Vebralive, we were promised immediate support at the start to help with teething problems, which was simply non-existent. Since then, the customer service has continued to be zero, with support requests going continually unanswered and no ability to call and speak to someone. ... Read Full Review
Value for money
Service
Quality
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Hibbert said about Alto
Services : Conveyancing( )Date: 13th Sep 2023
Since migrating from Vebralive, we were promised immediate support at the start to help with teething problems, which was simply non-existent. Since then, the customer service has continued to be zero, with support requests going continually unanswered and no ability to call and speak to someone. You are then left to try and self learn the entire system and simply muddle through. Had I known how poor the service would be, I would have simply chosen a different software.
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Liv Snelgrove was great ...
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4 Star Review
By : 'Sarah'
Branch : LondonSE1 2LH, The Cooperage, 5 Copper Row
Services : Conveyancing
Would you recommend ? : Yes
11 Sept 2023
People found this helpful0
I’m a new member of Alto myself, although have used previously in employment, and Liv has been great at setting it all up and answering out of ... Read Full Review
Value for money
Service
Quality
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Sarah Oliver said about Alto
Services : Conveyancing( )Date: 11th Sep 2023
I’m a new member of Alto myself, although have used previously in employment, and Liv has been great at setting it all up and answering out of hours.
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Looks like a great piece of ...
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5 Star Review
By : 'Ruban'
Branch : LondonSE1 2LH, The Cooperage, 5 Copper Row
Services : Conveyancing
Would you recommend ? : Yes
2 Aug 2023
People found this helpful0
Unfortunately, we were not able to move forward as we're not able to import certain aspects into our own PHP built CRM but I was very impressed with what Alto offers. They've come on leaps and bounds since they started. Thanks to James Francis for taking the time out to show me how it ... Read Full Review
Value for money
Service
Quality
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Ruban Selvanayagam said about Alto
Services : Conveyancing( )Date: 2nd Aug 2023
Unfortunately, we were not able to move forward as we're not able to import certain aspects into our own PHP built CRM but I was very impressed with what Alto offers. They've come on leaps and bounds since they started. Thanks to James Francis for taking the time out to show me how it works...
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If you work out of hours then ...
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1 Star Review
By : 'ANNOYEDALTOUSER'
Branch : LondonSE1 2LH, The Cooperage, 5 Copper Row
Services : Conveyancing
Would you recommend ? : No
4 Jun 2023
People found this helpful2
DO NOT CHANGE TO THIS SOFTWARE ... Read Full Review
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Service
Quality
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ANNOYEDALTOUSER said about Alto
Services : Conveyancing( )Date: 4th Jun 2023
DO NOT CHANGE TO THIS SOFTWARE PROVIDER
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What a ...
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1 Star Review
By : 'Marcus'
Branch : LondonSE1 2LH, The Cooperage, 5 Copper Row
Services : Conveyancing
Would you recommend ? : No
30 Apr 2023
People found this helpful2
Don't be fooled into switching from Jupix (or any other software) to Alto. The "we will guide you ever step of the way is bull" There is no help and unbelivably for the cost of it no personal training it has left us with a system that none of us can use support that you can wait multiple days ... Read Full Review
Value for money
Service
Quality
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Marcus said about Alto
Services : Conveyancing( )Date: 30th Apr 2023
Don't be fooled into switching from Jupix (or any other software) to Alto. The "we will guide you ever step of the way is bull" There is no help and unbelivably for the cost of it no personal training it has left us with a system that none of us can use support that you can wait multiple days for and honestly something unfit for purpose. To say terrible doesn't do justice to how we all feel.
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Inferior product to Jupix for ...
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1 Star Review
By : 'Paul'
Branch : LondonSE1 2LH, The Cooperage, 5 Copper Row
Services : Conveyancing
Would you recommend ? : No
31 Jan 2023
People found this helpful11
PROS: Adds some colour to your screen and the pdf generated invoices/receipts that are system created and emailed are very well handled. CONS: Zoopla are pushing all jupix users over to alto with the promise of it being better and easier to use. This is the complete opposite with regards to ... Read Full Review
Value for money
Service
Quality
Comments (0)PROS:
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Paul said about Alto
Services : Conveyancing( )Date: 31st Jan 2023
PROS:
Adds some colour to your screen and the pdf generated invoices/receipts that are system created and emailed are very well handled.
CONS:
Zoopla are pushing all jupix users over to alto with the promise of it being better and easier to use. This is the complete opposite with regards to the property management operations which despite this push, I can only describe as being in a BETA phase (I cannot speak for the sales side).
Basic things are missing that were bread and butter of Jupix, like the ability to upload safety certs with the reminder dates, or upload docs with accompanying notes (which also meant on migration all our notes and their related docs are split between the poxy timeline and single media file talked about below), or have a MAINTENANCE SECTION, raised invoices paid early not on the bulk receipt list (because the expert developers deem this as an arrears only section), no notes section; instead some poor to read timeline and a single 'chuck it all in' media section for uploading ALL docs to (LIKE IMPORTANT GSC, EICR, inventories, emails, letters sent, records etc) WITHOUT ANY MEANS OF FILTERING OR DISPLAYING IN LIST FORMAT... (like you can do on tenancy docs??) so you can't even see full names of files or find anything as everything is displayed in a static tile display.
INCREDIBLY HORRIFIC TIME WASTING PROCESSES including ACCOUNTS: which follows no linear way of receipting and paying everyone like Jupix does, infact after receipting tenant monies you have to click here there and everywhere going through about 7-8 pages to ensure suppliers, landlords and agency are all paid and bacs is produced for download (and don't get me started on their handling of bacs and information with even more layers of convoluted nonsense with 'Payment Groups' requiring bespoke input details on every property just to be able to see what payments you're sending.
The non-linear fashion of processes is also followed for New Tenancies and Renewals with simple things like charges not even updating on renewals or removed when a tenancy ends (yet there's a section that tells you about active charges that should be cancelled?!)
We have also experienced frequent bugs, breaks in the system (still not fixed by support such as some PropertyFiles not working, Raising Charges Early not working, Bacs download not correct), page outages (Charges page stopped working one day).
Support are quick to respond, but respond is all they do to tell you things will be fixed (still waiting) or that something basic as above is simply not possible in Alto.
Jupix never let us down, but the pressure to move to Alto has been a kick in the teeth as the system misses basic property management functionality and is a step backward.
Oh and the 'migration' causes havoc with notes sections as mentioned above and no historic maintenance is carried over either, so time wasted trawling back to find reference to past issues which even if was on the system, without the Jupix Maintenance Section is impossible to hone in on.
VERY disappointed and appalled at ZPG - Alto is all over the place and not recommended.
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Terrible, non existent ...
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1 Star Review
By : 'Debbie'
Branch : LondonSE1 2LH, The Cooperage, 5 Copper Row
Services : Conveyancing
Would you recommend ? : No
12 Jan 2023
People found this helpful5
We paid to migrate to Alto around 4 months ago and still haven't been able to leave our previous system. We simply weren't given enough training on Alto, it didn't cover all aspects of the system. Trying to get hold of anybody in order to get further training has been impossible. So many ... Read Full Review
Value for money
Service
Quality
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Debbie said about Alto
Services : Conveyancing( )Date: 12th Jan 2023
We paid to migrate to Alto around 4 months ago and still haven't been able to leave our previous system. We simply weren't given enough training on Alto, it didn't cover all aspects of the system. Trying to get hold of anybody in order to get further training has been impossible. So many voicemails left, no calls back. Their automated support 'bot' just raises a ticket and if you're lucky you'll get an email reply in a few days time - no use in a busy office. Am considering cancelling our direct debits and let them come to us ...
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