Absolutely disgraceful firm – avoid at all costs! They have knowingly broken a court order, unlawfully withheld my money, and left me homeless, despite being fully aware of the consequences. Instead of following the law, they have chosen to act dishonestly, enabling one party to block a legal payment with no justification. Their conduct is not just unprofessional—it’s unethical and potentially illegal. If you value your rights, your money, and your peace of mind, stay far away from this firm!

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• Experience: Would you recommend ? : No

I feel completely scammed by Muve solicitors. I lost four months and £525 on my flat purchase with absolutely nothing to show it. These people are professional scammers.

My nightmare started with my assigned conveyancer, Thimira Subasingha, who would never answer calls and just sent copypaste responses to my increasingly frustrated emails. Then Thimira suddenly "left" and I got passed to Shenaya Liyanage, who was just as bad - I couldn't get straight answers about anything.

Any time I managed to get someone on the phone, it was clear they barely spoke English and just wanted to get rid of me as quickly as possible. Most calls ended with them rudely cutting me off or hanging up when I tried to complain about the lack of progress.

The last straw came when I learned the seller's solicitor had sent all the information Muve needed THREE MONTHS earlier, but they seemed to have no idea about it! When I finally managed to see their communication with the seller's side, I was horrified by how amateur and minimal it was.

Don't be fooled by their Richmond address - it's just a postal box! Everyone working on your is actually based in Colombo, Sri Lanka, operating in a completely different time zone. They deliberately hide this fact from clients. Once I realized this, the constant delays and communication problems made perfect sense.

After discovering multiple Reddit threads full of horror stories about Muve (just search "Muve solicitors Reddit"), I realized I wasn't alone. If you're currently using Muve, FIRE THEM IMMEDIATELY. Don't waste another day or pound with them. I switched to Girlings in Canterbury and my purchase finally completed smoothly.

The worst part? Muve flatout refused to refund a single penny of my money despite doing virtually nothing me. I'm still trying to get my money back because I genuinely feel like I've been conned.
Save yourself the misery I went through. The cheap price tag isn't worth the nightmare that follows.

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• Experience: Would you recommend ? : No

My experience with Muve Conveyancing was a nightmare from start to finish. Their lack of communication and transparency was appalling and they continuously failed in their duty to inform me about crucial aspects of my transaction.

As a firsttime buyer, I was left in the dark about additional charges amounting to nearly double their original quote— which they disclosed only at the last minute when I was pushing exchange and I had no choice but to proceed.

Amongst all the charges, I was charged a Building Safety Act fee, which they also failed to communicate until the very end of the process when they sent the preexchange report, once the work had already been completed. This fee alone amounted to £1,499 + VAT, nearly half of the initial quote, and was significantly higher than what they advertise. Shockingly, they admitted that this inflated fee resulted from my referral by an estate agent—a referral I didn’t request and that was initially portrayed as beneficial and that would help make the whole process "smoother". Absolutely no advice was provided to me about the implications of the Building Safety Act on the property I was purchasing.

I encountered repeated delays, contradictory updates, and a shocking lack of professionalism. I raised a formal complaint which provided no resolution or clear answer to my concerns and I found myself having to repeat the same points over and over again. I will now be escalating this to the ombudsman.

I would absolutely avoid Muve solicitors and do not estate agents pressure you into picking them. I paid a huge sum extremely subpar service. All I will say is please do not make the same mistake I did, do your research and go with a proper law firm.

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Beyond awful. Had to give 1 star, but would quite have happily gone for minus stars. Took 5 months for a really simple move, had to chase them constantly for really simple things. They also aren't based in the UK.

They ended up causing me significant financial distress, as they didn't read a simple document which caused me to lose a significant amount of money. It took me 4 weeks of chasing to get it back. Even now they still haven't acknowledged what they have done. I ended up paying two mortgage payments as they paid money to a non-existent account, once again I had to chase to get that back. They introduced random fees along the way or added a service then told you afterwards it was chargeable.

They made my house move extremely stressful. I moved house 4 weeks ago and the client portal system they use to keep you updated is still saying it's 62% completed!!

When you challenge them, they don't accept responsibility they just blame someone else. I know they aren't expensive, but they aren't the cheapest either. With the additional fees ,the money they have lost me and the stress of having to deal with them I would strongly advise you to give them a wide berth.

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DO NOT USE MUVE! I would put 0 stars if I could. It appears the 5 star ratings are fake. Quite possibly the worst company I have ever encountered.

I have been given a 16 week time frame to complete, and I’m currently on week 20. They use a portal to track progress, and only 37% of it is complete. They have been reviewing the ‘final enquiries’ and getting my file ready for exchange since late September. They have been telling me I will be able to complete in November, but that has not happened.

They sent me a list of possible additional fees before I was even allocated a solicitor and the work had begun, despite saying on their website ‘transparent fixed fees with no additional costs’. I have seen other reviews where people have been charged thousands extra at the end of the process. They will not send you any enquiries unless you ask for them, which is probably where the extra charges come from - doing work you have not authorised.

My solicitor went on annual leave when the file was nearing possible exchange dates, with no one reallocated to take over the case - I had to tell them to do this to avoid delay.

I have told them I need to complete by the beginning of December, which they have said I will but again this does not look likely. I have raised the matter to the complaints department who are just as useless. I was told I would be called back by them and my solicitor but neither have called me and their phone just goes to voicemail. I am now going to be made homeless due to my rental agreement coming to an end and their delays.

I sent forms for my deposit to be withdrawn back in September, and Muve did not forward these on and then completed forms incorrectly, so a few days before I am meant to complete my deposit withdrawal process hasn’t even started. I have had to sort this out myself, doing their job for them.

According to Law Society, Muve aren’t even regulated by SRA. You are meant to be made aware about this, however I have not.

I have been reading through an abundance of reviews and all seem to have similar issues. Appears some conveyancers may not even be legally qualified.

AVOID AT ALL COSTS!

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• Experience: Would you recommend ? : No