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Ashford, TW15
2/5, 4 Reviews
25% Recommended
0% sales valuation accuracy
0% letting valuation accuracy
0% sales fee satisfaction
0% letting fee satisfaction
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"I do not recommend this..."
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1 Star Review
By : 'Miss B'
Services : Letting(As a Tenant)
Would you recommend ? : No
Postcode : TW15
27 Sept 2024
People found this helpful0
I do not recommend this unprofessional company, completely useless.I rented a house from them when we moved in, we had to paint ourselves and clean up after even though it was supposed to be cleaned, the washing machine and fridge were in an unusable condition, we waited for months to fix something in the house, the windows were old and falling apart, repaired terribly that after 2-3 weeks was same problem,of course the landlord did not agree to replace them,they didn't care that kids was at home,pathetic.When we moved out they tried to take away part of our deposit, where they try to charged us for things that were before we moved in and were at check in,also we offered to repair things that were actually done it by us, the landlord did not accept anything. This company must be completely messy or they do not care about their reputation. I suggest to anyone who will rent property by this company take photos of each damaged item and send them to email. Finally, thanks to the company that holds the deposit, the situation was resolved in our favor, we only had to wait about 3 months. Swindlers and fraudsters
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By : James Quinn
30 Sept 2024Sadly I cannot contact you personally to discuss as you haven’t left any contact details and I cannot identify you from your name here and I have no ongoing complaints or concerns that match your comments here. Are you sure you have the correct agent? I would very much like to discuss this with you. Please contact me on 01784 252202 as soon as possible. James
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0.00% | 0% | £0 | £0 |
| Lettings | 0% | 0% | £1,050 | £1,050 |
Address
Aspen Estate Agents Ltd
77 Church Road, Ashford, Surrey
TW15 2PE
01784 252202
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Aspen Estate Agents Ltd Branches (View All 2)
I do not recommend this ...
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1 Star Review
By : 'Miss'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : TW15
27 Sept 2024
People found this helpful0
I do not recommend this unprofessional company, completely useless.I rented a house from them when we moved in, we had to paint ourselves and clean up after even though it was supposed to be cleaned, the washing machine and fridge were in an unusable condition, we waited for months to fix something ... Read Full Review
Comments (1)
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Miss B said about Aspen Estate Agents Ltd
Services : Letting( As a Tenant )Date: 26th Sep 2024
I do not recommend this unprofessional company, completely useless.I rented a house from them when we moved in, we had to paint ourselves and clean up after even though it was supposed to be cleaned, the washing machine and fridge were in an unusable condition, we waited for months to fix something in the house, the windows were old and falling apart, repaired terribly that after 2-3 weeks was same problem,of course the landlord did not agree to replace them,they didn't care that kids was at home,pathetic.When we moved out they tried to take away part of our deposit, where they try to charged us for things that were before we moved in and were at check in,also we offered to repair things that were actually done it by us, the landlord did not accept anything. This company must be completely messy or they do not care about their reputation. I suggest to anyone who will rent property by this company take photos of each damaged item and send them to email. Finally, thanks to the company that holds the deposit, the situation was resolved in our favor, we only had to wait about 3 months. Swindlers and fraudsters
The UK's Largest Customer Review Website for the Property Industry
By : James Quinn
30 Sept 2024Sadly I cannot contact you personally to discuss as you haven’t left any contact details and I cannot identify you from your name here and I have no ongoing complaints or concerns that match...
I purchased a house through ...
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5 Star Review
By : 'Mark'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : TW15
17 Aug 2022
People found this helpful0
I recently purchased my first home from Aspen. Clayton and the team were great throughout explaining everything clearly to me along the way and chasing the sellers up the chain as much as they could. Anytime I called or emailed I always got a reply or a call back which really made the difference as ... Read Full Review
Comments (0)I recently purchased my first home from Aspen. Clayton and the team were great throughout explaining everything clearly to me along the way and chasing the sellers up the chain as much as they could. Anytime I called or emailed I always got a reply or a call back which really made the difference as I am not always contactable. Aspen were always professional, polite and friendly. As a first time buyer I would not hesitate to recommend Aspen.
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Mark said about Aspen Estate Agents Ltd
Services : Sales( As a Buyer )Date: 17th Aug 2022
I recently purchased my first home from Aspen. Clayton and the team were great throughout explaining everything clearly to me along the way and chasing the sellers up the chain as much as they could. Anytime I called or emailed I always got a reply or a call back which really made the difference as I am not always contactable. Aspen were always professional, polite and friendly. As a first time buyer I would not hesitate to recommend Aspen.
As a side note when I collected the keys to my new home Clayton handed me a 'welcome to your new home' box from Aspen containing lots of useful items & vouchers a first time buyer may find useful. I found many of the items useful and thought it was a nice touch. Thanks Guys!
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James Quinn and Sally Moore ...
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1 Star Review
By : 'Rob'
Services : Sales( Prospective Vendor/Buyer )
Sold price : £750
Would you recommend ? : No
Postcode : TW13
29 Jul 2021
People found this helpful2
James Quinn and Sally Moore from this firm are to be avoided at all costs. Their attempts to rig the market for their own gain are nothing short of... Read Full Review
Comments (1)Was this helpful?:
Rob said about Aspen Estate Agents Ltd
Services : Sales( Prospective Vendor/Buyer )Date: 29th Jul 2021
James Quinn and Sally Moore from this firm are to be avoided at all costs. Their attempts to rig the market for their own gain are nothing short of despicable.
The UK's Largest Customer Review Website for the Property Industry
By : James Quinn
29 Jul 2021Dear Rob I am obviously disappointed to ready your comment. I’m not sure which property you refer to and I don’t have a recollection of dealing with a Rob on any of our recent sales. I ...
When we were viewing the ...
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1 Star Review
By : 'Anna'
Services : Letting( As a Tenant )
Rent PCM : £1050
Would you recommend ? : No
Postcode : TW15
27 Jun 2014
People found this helpful2
When we were viewing the property we were told it will be cleaned. After signing the paperwork we had to attend check on inventory and found out the property was extremely filthy, even the clerk told us she have never seen anything like this. Now at the end of the rent we've been demanded to pay... Read Full Review
Comments (0)When we were viewing the property we were told it will be cleaned. After signing the paperwork we had to attend check on inventory and found out the property was extremely filthy, even the clerk told us she have never seen anything like this. Now at the end of the rent we've been demanded to pay for professional cleaning.
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Anna Rogers said about Aspen Estate Agents Ltd
Services : Letting( As a Tenant )Date: 26th Jun 2014
When we were viewing the property we were told it will be cleaned. After signing the paperwork we had to attend check on inventory and found out the property was extremely filthy, even the clerk told us she have never seen anything like this. Now at the end of the rent we've been demanded to pay for professional cleaning.
Got permission to remove filthy stinky carpets from 2 bathroom, porch and the kitchen, now have to fight back the charges for missing carpet tiles from the porch.
Agency wants to retain 120£ check out fee from my deposit. All my complaints that agency fees should be distinct from the deposit being ignored.
If you are planing to rent from this agency - DONT!!! they will charge you hidden charges as admin fees, tenancy renewal fees, check out fee, professional cleaning and etc. their contractors trespass the property even if you are indoors. During viewings nobody will ask your permission to open your cupboards and your own possessions such us washing machine or fridge will be presented to potential tenants as landlords', I.e available for their future use. If you tell the agency that on a particular day landlords visit is not convenient you will be told the landlord can come anyway no matter what. Save your money and your nerves. Don't trust this bunch of liars. They are not even registered with any professional regulating body.
After one of the viewings while I was way I couldn't get inside because the agent locked the property somehow in a way that 3 adult women could not turn a key in a lock... It tool more than 2 hours to get them to come over, check the lock and decide to go to the locksmith. The branch manager have no manners what so ever and was not even bothered that paying tenants are outside in a rain with 2 toddlers . While he was chatting with a colleague I've asked him to hurry up and the answer I've got back was do not talk to him in a manner like that!!!. Their 2 offices located in Ashford and Staines in Middlesex. Avoid under no circumstances. You will be treated as a piece of rubbish.
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