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Abingdon Oxfordshire, Abingdon OX14
3.7/5, 6 Reviews
67% Recommended
100% sales valuation accuracy
100% letting valuation accuracy
100% sales fee satisfaction
99% letting fee satisfaction
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"Connells Abingdon - Dishonest ..."
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1 Star Review
Miss
By : 'Anicet'
Services : Letting(As a Owner)
Would you recommend ? : No
Postcode : OX14
11 Dec 2024
People found this helpful1
CONNELLS ABINGDON Worst estates agency ever and poorly behaved managing. DO NOT TRUST, either for selling or buying a property. I have experienced the worst encounter with the senior branch manager Miss C-R White. For the past 6 weeks, I have started the process of buying a 1bed property in Reade Avenue, Abingdon. The objective of this investment was for my son to live while studying at University in Oxford. White has took over the administration of the sale from a young employee who has since left or made redundant from her job. White has done nothing than misleading me or the vendor as she refused several times to transfer my messages to the seller/owner of the property, those messages were related to negotiation. Which lead me to offer full asking price but later on I found out through valuation than the property is worth far less. So I went back to her as she is supposed to be the one to mediate between me and the seller. She simply REFUSED to go back to the seller with my new offer which was reflecting the valuation report. Outrageous!!! Beware homeowners and investors, her favourite word is “confused”, a tactic to misleading. So miss «I am confused » has crashed the sale, less than 24hr after the seller agreed to a £5000 discount. Yes, you read it well. All because of a misplaced ego. Miss White this is your role, to deal with people in a kindly manner, specially people that's paying you commission to deal with their property. This was the most appealing behaviour and poorly professionalism, dishonest I have ever experienced in the world of buying and selling property. What a disgrace and a dishonour to your own title, senior branch manager and to your profession, estate's agent. So, please do not fall for her «confusion» game. CONNELLS Estate's agent in Abingdon is to be AVOID at any cost. They will make you lose your hard earned money, in fees to broker, solicitors and valuer. All because, they refuse to do a proper job. And moreover, at the time of writing this review, it has been more than 48hr that I am awaiting a formal withdrawal letter outlying the reasons the seller has dropped the sale. After several exchange of emails she told me to go to my solicitors and tell them about the withdrawal, that I do not need a letter. She will only give the letter when her administrator will return to work. But when miss White??? Simply appealing. Those are the kind of people who fails businesses. She is failing CONNELLS GROUP and the panel of Connells Group's investors. This branch in Abingdon is definitely bringing a bad image to Connells Group and investors. Avoid at any cost Connells Estates Agencies.
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By : Charlie-Rose
11 Dec 2024We are sorry you are not satisfied with the outcome, we too are disappointed that we could not make it work on this occasion. However, unfortunately, as we had explained, the vendor made the decision to withdraw from the transaction and that they would not be re marketing the property. All offers made by you were put forward the same day you made them, at which you have all copies in letter form by email which are date stamped. There has been very clear communication through this process and when you have asked for help we have always responded the same day. The vendor advised on the 9th December they wish to withdraw and you were notified the same day in writing. The withdrawal letters were issued to you at 8am on the 11th December. You advised you needed the withdrawal letters to stop the transaction but I had advised you that my email, along with your email to your solicitor would be sufficient also. Likewise, the communication with the vendor, which is documented in writing, clearly logs the suggestion to re-negotiate at which they declined this offer. The vendor made the decision to withdraw and not to re market for the foreseeable. Unfortunately, your solicitors had advised that no legal work had taken place and there was no existing mortgage offer since the sale was agreed 6 weeks ago. We therefore took our vendors instruction to withdraw from all marketing. Once again we are sorry this is not the outcome you had hoped for and we wish you well in the future.
By : Charlie-Rose
11 Dec 2024We are sorry you are not satisfied with the outcome, we too are disappointed that we could not make it work on this occasion. However, unfortunately, as we had explained, the vendor made the decision to withdraw from the transaction and that they would not be re marketing the property. All offers made by you were put forward the same day you made them, at which you have all copies in letter form by email which are date stamped. There has been very clear communication through this process and when you have asked for help we have always responded the same day. The vendor advised on the 9th December they wish to withdraw and you were notified the same day in writing. The withdrawal letters were issued to you at 8am on the 11th December. You advised you needed the withdrawal letters to stop the transaction but I had advised you that my email, along with your email to your solicitor would be sufficient also. Likewise, the communication with the vendor, which is documented in writing, clearly logs the suggestion to re-negotiate at which they declined this offer. The vendor made the decision to withdraw and not to re market for the foreseeable. Unfortunately, your solicitors had advised that no legal work had taken place and there was no existing mortgage offer since the sale was agreed 6 weeks ago. We therefore took our vendors instruction to withdraw from all marketing. Once again we are sorry this is not the outcome you had hoped for and we wish you well in the future.
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Harvey and denise
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £185,000 | £2,250,000 |
| Lettings | 100% | 99% | £0 | £0 |
Address
Connells
11 High Street, Abingdon, Oxfordshire
OX14 5BB
01235 555611
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Connells Branches (View All 160)
Connells Abingdon - Dishonest ...
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1 Star Review
Miss
By : 'Anicet'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : OX14
11 Dec 2024
People found this helpful1
CONNELLS ABINGDON Worst estates agency ever and poorly behaved managing. DO NOT TRUST, either for selling or buying a property. I have experienced the worst encounter with the senior branch manager Miss C-R White. For the past 6 weeks, I have started the process of buying a 1bed property in Reade... Read Full Review
Comments (2)
CONNELLS ABINGDON
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Anicet WebDesigner said about Connells
Services : Letting( As a Owner )Date: 11th Dec 2024
CONNELLS ABINGDON
Worst estates agency ever and poorly behaved managing. DO NOT TRUST, either for selling or buying a property.
I have experienced the worst encounter with the senior branch manager Miss C-R White.
For the past 6 weeks, I have started the process of buying a 1bed property in Reade Avenue, Abingdon. The objective of this investment was for my son to live while studying at University in Oxford.
White has took over the administration of the sale from a young employee who has since left or made redundant from her job.
White has done nothing than misleading me or the vendor as she refused several times to transfer my messages to the seller/owner of the property, those messages were related to negotiation. Which lead me to offer full asking price but later on I found out through valuation than the property is worth far less. So I went back to her as she is supposed to be the one to mediate between me and the seller. She simply REFUSED to go back to the seller with my new offer which was reflecting the valuation report. Outrageous!!!
Beware homeowners and investors, her favourite word is “confused”, a tactic to misleading. So miss «I am confused » has crashed the sale, less than 24hr after the seller agreed to a £5000 discount. Yes, you read it well. All because of a misplaced ego.
Miss White this is your role, to deal with people in a kindly manner, specially people that's paying you commission to deal with their property.
This was the most appealing behaviour and poorly professionalism, dishonest I have ever experienced in the world of buying and selling property. What a disgrace and a dishonour to your own title, senior branch manager and to your profession, estate's agent.
So, please do not fall for her «confusion» game. CONNELLS Estate's agent in Abingdon is to be AVOID at any cost. They will make you lose your hard earned money, in fees to broker, solicitors and valuer. All because, they refuse to do a proper job.
And moreover, at the time of writing this review, it has been more than 48hr that I am awaiting a formal withdrawal letter outlying the reasons the seller has dropped the sale. After several exchange of emails she told me to go to my solicitors and tell them about the withdrawal, that I do not need a letter. She will only give the letter when her administrator will return to work. But when miss White??? Simply appealing.
Those are the kind of people who fails businesses. She is failing CONNELLS GROUP and the panel of Connells Group's investors.
This branch in Abingdon is definitely bringing a bad image to Connells Group and investors. Avoid at any cost Connells Estates Agencies.
The UK's Largest Customer Review Website for the Property Industry
By : Charlie-Rose
11 Dec 2024We are sorry you are not satisfied with the outcome, we too are disappointed that we could not make it work on this occasion. However, unfortunately, as we had explained, the vendor made the decision ...
My husband and I recently ...
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5 Star Review
Alun
By : 'MrsKeenan'
Services : Sales( As a Buyer )
Sold price : £291500
Would you recommend ? : Yes
Postcode : OX14
10 Mar 2016
People found this helpful1
My husband and I recently completed on the purchase of our first house with Connells. The whole team at Abingdon are fantastic. They were always polite, helpful and quick to respond to any queries that we had. Alun really guided us through the whole process. He was professional, friendly and... Read Full Review
Comments on Agent Fees
The fees are reasonable, pretty much what you would pay at any agents
Comments (0)Was this helpful?:
MrsKeenan said about Connells
Services : Sales( As a Buyer )Date: 10th Mar 2016
My husband and I recently completed on the purchase of our first house with Connells. The whole team at Abingdon are fantastic. They were always polite, helpful and quick to respond to any queries that we had. Alun really guided us through the whole process. He was professional, friendly and extremely helpful. He gave us fantastic advice and helped us to get everything sorted out as quickly as possible. We couldn't have asked for a better buying experience. We would highly recommend Connells.
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Thank you Alun for all your ...
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5 Star Review
By : 'Harvey'
Services : Sales( As a Vendor )
Sold price : £289
Would you recommend ? : Yes
Postcode : OX14
14 Dec 2015
People found this helpful0
Thank you Alun for all your help when we sold our house,we very much appreciated that you kept us informed and always rang us back when you said you would. We would definitely recommend Connells and the very helpful... Read Full Review
Comments (0)Was this helpful?:
Harvey and denise said about Connells
Services : Sales( As a Vendor )Date: 14th Dec 2015
Thank you Alun for all your help when we sold our house,we very much appreciated that you kept us informed and always rang us back when you said you would. We would definitely recommend Connells and the very helpful staff.
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I found Connells in Abingdon ...
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5 Star Review
By : 'Mrs'
Services : Sales( As a Buyer )
Sold price : £185000
Would you recommend ? : Yes
Postcode : OX14
8 Sept 2015
People found this helpful0
I found Connells in Abingdon to be very helpful when purchasing a flat in Abingdon, being quick to respond to me and keeping me updated during the whole... Read Full Review
Comments (0)Was this helpful?:
Mrs Bernstein said about Connells
Services : Sales( As a Buyer )Date: 7th Sep 2015
I found Connells in Abingdon to be very helpful when purchasing a flat in Abingdon, being quick to respond to me and keeping me updated during the whole process.
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I have been happy with all ...
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5 Star Review
Alun
By : 'Mr'
Services : Sales( As a Buyer )
Sold price : £290000
Would you recommend ? : Yes
Postcode : OX1
31 Jul 2015
People found this helpful0
I have been happy with all the service from viewings to getting the keys. Whenever I called they were very... Read Full Review
Comments (0)Was this helpful?:
Mr Attia said about Connells
Services : Sales( As a Buyer )Date: 30th Jul 2015
I have been happy with all the service from viewings to getting the keys. Whenever I called they were very helpful.
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Do anything you can to avoid ...
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1 Star Review
By : 'HAffleck'
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : OX10
23 Jul 2015
People found this helpful6
Do anything you can to avoid buying or selling through Connells. They are absolutely dreadful across the board. The staff are incompetent and made crucial errors, such as neglecting to instruct a solicitor even after I had completed the instruction form. Their staff consistently lied to me and were ... Read Full Review
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HAffleck said about Connells
Services : Sales( As a Buyer )Date: 22nd Jul 2015
Do anything you can to avoid buying or selling through Connells. They are absolutely dreadful across the board. The staff are incompetent and made crucial errors, such as neglecting to instruct a solicitor even after I had completed the instruction form. Their staff consistently lied to me and were only ever out to serve their own interests., Now I've (finally) completed and am trying to complain they're making it incredibly difficult. It truly is the worst customer service I have ever encountered. I will take this to the Ombudsman as soon as possible in the hope that no one else will have to suffer as I did. Please proceed with caution....
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