By : 'MKG' Services : Letting(As a Tenant) Would you recommend ? : Yes Postcode : SM6
Oct 26, 2023
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I simply cannot recommend Andrews (Wallington), especially Ben Gordon-Smith enough. Having separated from my husband and living with family it was a very hard time for me and my x2 girls. After viewing a number of properties and being rejected, I saw a 2nd property through Andrews and got to meet Ben in person and explained my situation.
After initially not being selected for a 2 bedroom flat in Wallington, 2 weeks later Ben contacted me to say that the initial persons references had failed and if I was still looking he could speak to the landlord. He got me selected and really supported and helped me and my guarantor through the process, which was not easy. He truly cares and has a heart of gold, he went out of his way to help me and at times like this a little kindness means so much. His colleagues Austin and Karen were also so helpful. The customer experience with Andrews is truly remarkable and I cannot recommend them enough.
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By : 'MKG' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : SM6
Oct 26, 2023
People found this helpful0
I simply cannot recommend Andrews (Wallington), especially Ben Gordon-Smith enough. Having separated from my husband and living with family it was a very hard time for me and my x2 girls. After viewing a number of properties and being rejected, I saw a 2nd property through Andrews and got to meet... Read Full Review
Services : Letting( As a Tenant )Date: 26th Oct 2023
I simply cannot recommend Andrews (Wallington), especially Ben Gordon-Smith enough. Having separated from my husband and living with family it was a very hard time for me and my x2 girls. After viewing a number of properties and being rejected, I saw a 2nd property through Andrews and got to meet Ben in person and explained my situation.
After initially not being selected for a 2 bedroom flat in Wallington, 2 weeks later Ben contacted me to say that the initial persons references had failed and if I was still looking he could speak to the landlord. He got me selected and really supported and helped me and my guarantor through the process, which was not easy. He truly cares and has a heart of gold, he went out of his way to help me and at times like this a little kindness means so much. His colleagues Austin and Karen were also so helpful. The customer experience with Andrews is truly remarkable and I cannot recommend them enough.
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I cannot recommend James and ...
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5 Star Review
James
By : 'Amanda' Services : Online Auctions Would you recommend ? : Yes Postcode : SM6
Feb 9, 2023
People found this helpful0
I cannot recommend James and his team highly enough, their professionalism is second to none. Not only are they knowledgeable and professional in equal measures, they genuinely care and that's often rare in property transactions. This team have been tested to the enth degree during our... Read Full Review
I cannot recommend James and his team highly enough, their professionalism is second to none. Not only are they knowledgeable and professional in equal measures, they genuinely care and that's often rare in property transactions. This team have been tested to the enth degree during our transaction due to the buyers Solicitors unprofessional and rude behaviors, obstructive and dubious games. You are in safe hands with this team in my opinion, they have integrity in abundance, each and everyone one of them. Regardless of the eventual outcome of the current transaction, I would use them again without hesitation and am grateful I have them by my side during this exceptionally stressful process.
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Excellent professional ...
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James
By : 'Happy' Services : Sales( As a Vendor ) Sold price : £505000 Would you recommend ? : No Postcode : SM6
Nov 3, 2021
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Excellent professional service from James and his team at Wallington. House sale went smoothly from initial contact, through to completion. Kept informed at regular intervals. Would highly... Read Full Review
Excellent professional service from James and his team at Wallington. House sale went smoothly from initial contact, through to completion. Kept informed at regular intervals. Would highly recommend.
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Andrews Wallington helped me ...
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5 Star Review
Raphael
By : 'Nancy' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : SM1
Apr 22, 2021
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Andrews Wallington helped me get my new flat effortlessly. Raphael was very professional and helpful throughout. Thanks very much once... Read Full Review
Services : Letting( As a Tenant )Date: 22nd Apr 2021
Andrews Wallington helped me get my new flat effortlessly. Raphael was very professional and helpful throughout. Thanks very much once again.
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Sherry Kewell from Andrews ...
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5 Star Review
Sherry
By : 'Vathani' Services : Letting( As a Tenant ) Would you recommend ? : No Postcode : SM6
Jan 26, 2021
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Sherry Kewell from Andrews was excellent. Simply provided all the information I needed so I could get on the Rental now or in the very near furture! Such caring approach , informative and professional all that the same time.
It makes renting with Andrews such a no brainer for me in the future!... Read Full Review
Services : Letting( As a Tenant )Date: 26th Jan 2021
Sherry Kewell from Andrews was excellent. Simply provided all the information I needed so I could get on the Rental now or in the very near furture! Such caring approach , informative and professional all that the same time. It makes renting with Andrews such a no brainer for me in the future! Many thanks Sherry! With best wishes - Vathani
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Having used Andrews twice, it ...
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1 Star Review
By : 'Disappointed' Services : Letting( Property Management ) Would you recommend ? : No Postcode : SM6
Feb 3, 2017
People found this helpful4
Having used Andrews twice, it has been a poor experience as a tenant, almost no communication from the property management side. Nice to deal with only when they want something from... Read Full Review
Services : Letting( Property Management )Date: 3rd Feb 2017
Having used Andrews twice, it has been a poor experience as a tenant, almost no communication from the property management side. Nice to deal with only when they want something from you.
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Brain was our first point of ...
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Brian
Ramaine
By : 'The' Services : Letting( As a Owner ) Rent PCM : £1850 Would you recommend ? : Yes Postcode : SM6
Sep 4, 2015
People found this helpful0
Brain was our first point of contact. His enthusiasm, professionalism and their competitive fees helped to make it an easy decision for us to use Andrews as our preferred letting agent. Ramaine conducted most of the viewings and was our main point of contact throughout the letting process. Her... Read Full Review
What agent could do to change your mind?
It was good that there was an element of negotiation on the fees with parts we could include or reject or haggle over. I feel we achieved a fair balance on both sides.
Comments on Agent Fees
It was good that there was an element of negotiation on the fees with parts we could include or reject or haggle over. I feel we achieved a fair balance on both sides.
Services : Letting( As a Owner )Date: 4th Sep 2015
Brain was our first point of contact. His enthusiasm, professionalism and their competitive fees helped to make it an easy decision for us to use Andrews as our preferred letting agent. Ramaine conducted most of the viewings and was our main point of contact throughout the letting process. Her efficiency, assured manner, support and thoroughness helped to make the process run as smoothly as possible. Thanks to both of you for making a big transition go so well. We would highly recommend both of them to any prospective landlords/landladies.
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Ramaine has been our helpful ...
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Ramaine
By : 'RB' Services : Letting( As a Owner ) Would you recommend ? : Yes Postcode : SM6
Aug 30, 2015
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Ramaine has been our helpful property manager for many years. She is placid, professional, honest, accurate and thorough. Ramaine will follow through all tasks and once completed will update you. She is contactable by phone or email who replies to queries with precise answers. Also, she shows... Read Full Review
Services : Letting( As a Owner )Date: 30th Aug 2015
Ramaine has been our helpful property manager for many years. She is placid, professional, honest, accurate and thorough. Ramaine will follow through all tasks and once completed will update you. She is contactable by phone or email who replies to queries with precise answers. Also, she shows her knowledge of the lettings industry too. When absent from office her colleagues Bryan, Cherrie and Karen assist me with my queries. All so helpful.
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My review is based on the ...
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Ramaine
By : 'Wije' Services : Letting( As a Owner ) Would you recommend ? : Yes Postcode : SM6
Aug 19, 2015
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My review is based on the service that Ramaine Wilson has provided as an agent at Andrews Letting and management. I have dealt with Ramaine in the past 3-4 years and was impressed with her professionalism. On number of occasions , I have contacted her to discuss issues and gather various... Read Full Review
Services : Letting( As a Owner )Date: 19th Aug 2015
My review is based on the service that Ramaine Wilson has provided as an agent at Andrews Letting and management. I have dealt with Ramaine in the past 3-4 years and was impressed with her professionalism. On number of occasions , I have contacted her to discuss issues and gather various information with regard to being a landlord – at all occasions, she has been able to communicate well and has managed to provide me with accurate information and helpful advice.
In June this year, my previous tenants (found by Andrews) have left the flat and Ramaine has, once again, managed to find another suitable tenant within a short period.
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Ramaine was the only agent to ...
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Ramaine
By : 'Daniel' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : CR0
Aug 19, 2015
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Ramaine was the only agent to step to the next level, to find a place to move, as I was pressed by time to find another place to live. I've got in touch with other agencies, but Andrews, and Ramaine in particular were the ones to make everything possible. Thank you... Read Full Review
Services : Letting( As a Tenant )Date: 19th Aug 2015
Ramaine was the only agent to step to the next level, to find a place to move, as I was pressed by time to find another place to live. I've got in touch with other agencies, but Andrews, and Ramaine in particular were the ones to make everything possible. Thank you !
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The team at Andrews lettings ...
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Ramaine
Karen
By : 'DCurry' Services : Letting( As a Tenant ) Rent PCM : £950 Would you recommend ? : Yes Postcode : SM6
Aug 18, 2015
People found this helpful0
The team at Andrews lettings were friendly, supportive throughout our process, kept in regular contact and provided an efficient service for us.
We were given a few great lettings options, and visited a property that we were unsuccessful in getting, however the team were right back to work... Read Full Review
What agent could do to change your mind?
Not out of the ordinary, found it quite acceptable and in line with industry average
Comments on Agent Fees
Not out of the ordinary, found it quite acceptable and in line with industry average
Services : Letting( As a Tenant )Date: 18th Aug 2015
The team at Andrews lettings were friendly, supportive throughout our process, kept in regular contact and provided an efficient service for us. We were given a few great lettings options, and visited a property that we were unsuccessful in getting, however the team were right back to work afterwards and found us a wonderful flat, in an even better location, that we love.
Thank you for all of your hard work and providing a good service throughout.
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I found the Agency very ...
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Brian
Ramaine
By : 'Mark' Services : Letting( As a Prospective Landlord/Tenant ) Rent PCM : £900 Would you recommend ? : Yes Postcode : SM6
Aug 17, 2015
People found this helpful0
I found the Agency very friendly and welcoming. Nothing was too much trouble and they were very informative about the whole process of Letting (as this was my first time). They told me exactly how much I had to pay with no nasty extra surprises. I am very pleased with their... Read Full Review
Services : Letting( As a Prospective Landlord/Tenant )Date: 17th Aug 2015
I found the Agency very friendly and welcoming. Nothing was too much trouble and they were very informative about the whole process of Letting (as this was my first time). They told me exactly how much I had to pay with no nasty extra surprises. I am very pleased with their service.
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As a non UK resident ...
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Ramaine
By : 'Robo' Services : Letting( As a Owner ) Rent PCM : £975 Would you recommend ? : Yes Postcode : CR0
Aug 17, 2015
People found this helpful0
As a non UK resident landlord, it's been absolutely brilliant to have such a reliable and efficient Property Manager as Ramaine 'taking care' of my flat.
I've been letting my place out thru Andrews for several years now, and during that time she has always been on-deck to deal with the various... Read Full Review
Services : Letting( As a Owner )Date: 17th Aug 2015
As a non UK resident landlord, it's been absolutely brilliant to have such a reliable and efficient Property Manager as Ramaine 'taking care' of my flat.
I've been letting my place out thru Andrews for several years now, and during that time she has always been on-deck to deal with the various situations that have arisen... from dealing with complicated things like legal/tenant matters; to quickly organizing urgent repairs and sourcing work quotes from contractors; even down to lovely little helpful things like cutting new keys for my property and posting the spare key to my mum to keep for me!
A genuinely nice, honest lady - who despite I'm sure having loads of other landlords and tenants to deal with each day, never treats you as if you're just an Andrews property reference number on a computer file. She's always really friendly, always communicates exactly what's going on, always willing to go the extra step to resolve any situation, and as a 1st-time landlord - many times I've even just been cheeky and picked her brains for her professional advice on certain things and she's been really helpful then also.
Highly recommended.
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Our agent was extremely ...
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Brian
By : 'Miss' Services : Letting( As a Tenant ) Rent PCM : £975 Would you recommend ? : Yes Postcode : CR0
May 11, 2015
People found this helpful0
Our agent was extremely helpful. Being a first time tenant I had a lot of questions and queries and he was so kind and friendly and happy to help however small or big the query was. Everything was made straight forward and everything was done efficiently and quickly. I am happy to have at least a... Read Full Review
Services : Letting( As a Tenant )Date: 11th May 2015
Our agent was extremely helpful. Being a first time tenant I had a lot of questions and queries and he was so kind and friendly and happy to help however small or big the query was. Everything was made straight forward and everything was done efficiently and quickly. I am happy to have at least a year working with Andrews.
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This is the first property I ...
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5 Star Review
By : 'catherine' Services : Letting( As a Tenant ) Rent PCM : £650 Would you recommend ? : Yes Postcode : SM68
Apr 29, 2015
People found this helpful0
This is the first property I have rented Andrews have given great customer service. Spent time explaining all information and was able to answer any queries. I had a problem with my hot water contacted Andrews they were very helpful and gave me their contractors contact details to arrange a... Read Full Review
Services : Letting( As a Tenant )Date: 29th Apr 2015
This is the first property I have rented Andrews have given great customer service. Spent time explaining all information and was able to answer any queries. I had a problem with my hot water contacted Andrews they were very helpful and gave me their contractors contact details to arrange a convenient time.
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Excellent service! im happy ...
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Remaine
By : 'bogdan' Services : Letting( As a Tenant ) Rent PCM : £1100 Would you recommend ? : Yes Postcode : SM5
Apr 28, 2015
People found this helpful0
Excellent service! im happy with my new flat, Remain Wilson was such a helpful for us. Very good job guys. From 0 to 10 i give... Read Full Review
Services : Letting( As a Tenant )Date: 28th Apr 2015
Excellent service! im happy with my new flat, Remain Wilson was such a helpful for us. Very good job guys. From 0 to 10 i give 11
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had a brilliant fast service ...
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Ramaine
By : 'terrig' Services : Letting( As a Tenant ) Rent PCM : £675 Would you recommend ? : Yes Postcode : SM2
Apr 22, 2015
People found this helpful0
had a brilliant fast service with andrews. romaine was very helpful and very quick with sorting out all the paperwork and payments. overall really happy with the... Read Full Review
Comments on Agent Fees
fees I thought were pricey but it's my first time renting so maybe I'm just not familiar with these things
Services : Letting( As a Tenant )Date: 22nd Apr 2015
had a brilliant fast service with andrews. romaine was very helpful and very quick with sorting out all the paperwork and payments. overall really happy with the service.
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I found the property I am ...
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Brian
Karen
By : 'Bradley' Services : Letting( As a Tenant ) Rent PCM : £1300 Would you recommend ? : Yes Postcode : SM6
Apr 2, 2015
People found this helpful0
I found the property I am renting through Andrews on the Zoopla website. The day it came online i was on the phone to the agent to get a viewing. But at the time it was listed with another agent. Needless to say, this particular agency messed me around with viewings and didn't liaise with me... Read Full Review
Services : Letting( As a Tenant )Date: 2nd Apr 2015
I found the property I am renting through Andrews on the Zoopla website. The day it came online i was on the phone to the agent to get a viewing. But at the time it was listed with another agent. Needless to say, this particular agency messed me around with viewings and didn't liaise with me enough. So i found out it was listed with Andrews. I have rented with Andrews before. I called them and had a viewing the very next day, and put my offer in straight after the viewing, which was accepted. Throughout the process of me moving in i have had constant helpful communicating from the staff at Andrews wallington via e-mail and phone calls; and i only had to go into the branch once, which was on moving in day to sign the agreement. A highly recommended estate agent in my opinion
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Wrote the agreement, found ...
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4 Star Review
Brian
Ramaine
By : 'Maria' Services : Letting( As a Owner ) Rent PCM : £775 Would you recommend ? : Yes Postcode : SM6
Mar 29, 2015
People found this helpful0
Wrote the agreement, found the tenant. He was polite and tried to do his best to make happy both the tenant and the... Read Full Review
Services : Letting( As a Owner )Date: 29th Mar 2015
Wrote the agreement, found the tenant. He was polite and tried to do his best to make happy both the tenant and the landlord.
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We contacted andrews asking ...
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5 Star Review
Brian
By : 'Emily' Services : Letting( As a Tenant ) Rent PCM : £1100 Would you recommend ? : Yes Postcode : SM5
Mar 27, 2015
People found this helpful0
We contacted andrews asking for a property that would meet all of our requirements (schools, travel and parking). Andrews then contacted us when the perfect property for us came up on the market. The level of professionalism was amazing and I would recommend Andrews as an estate agent if you... Read Full Review
Services : Letting( As a Tenant )Date: 27th Mar 2015
We contacted andrews asking for a property that would meet all of our requirements (schools, travel and parking). Andrews then contacted us when the perfect property for us came up on the market. The level of professionalism was amazing and I would recommend Andrews as an estate agent if you are looking to find the perfect home to meet all your needs.
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.