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Prime London Residential
4.9/5, 296 Reviews
95% Recommended
91% sales valuation accuracy
100% letting valuation accuracy
98% sales fee satisfaction
98% letting fee satisfaction
Prime London Residential are leading central London Sales, Lettings, Acquisition and Asset Management specialists. We offer bespoke services and advice to each client, and are proud to be able to do so in the capital's most sought after postcodes.
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Prime London Residential
Palace View, 131 Lambeth Road,SE1 7JN
Certified Customer Experience
Report Summary
Report generated on (01 May 2025 @ 10:01:31)
Customer Experience
Awards Won
Recent Customer Reviews From
Clients Of This Agent
Sachin Trikha on 24th Nov 2023
5 Star Review
An unforeseeable issue arose at my flat and Simran was absolutely excellent. Co-ordinated and dealt with the issue very quickly. She was very responsive and did an excellent job. Highly recommended.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Miranda on 25th Nov 2024
4 Star Review
Simran was amazing throughout the whole process, her efficiency and attention to detail was fantastic
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Daria on 25th Nov 2024
5 Star Review
I have had a smooth and professional experience with PL, right from first enquiry through to their managing our property. Aline was great upfront, and our property manager Kate Hamlyn has been very prompt and helpful in dealing with any queries or issues with the property.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Eloise on 14th Nov 2024
5 Star Review
Great experience with PL. Our agent Tom was especially helpful, kind and caring. He guided us through the entire process very well and supported us during a small issue (of our own making) at the start of our tenancy. Can only recommend.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Cynthia on 13th Nov 2024
5 Star Review
Aline and the team were nothing short of excellent, from our first contact all the way through to completing the sale.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
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"The accuracy of the reply..."
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3 Star Review
Simran
By : 'George'
Services : Letting(As a Tenant)
Rent PCM : £3575
Would you recommend ? : No
Postcode : SW11
Feb 8, 2024
People found this helpful0
The accuracy of the reply needs to be improved. Regardless of the intention, your reply should provide clear and accurate information rather than being misleading. The delay caused by your
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By : Joseph Cadman
Feb 5, 2024Dear George, Further to your review, I am disappointed that this is deemed necessary. Simran's Head of Department has taken the time to respond to you and highlight the misunderstanding, and spoke to the Landlord on your behalf to seek flexibility, so to leave such a review does seem somewhat unfair. I and we understand that UK tenancies can be tricky, but to reconfirm, and as outlined in the tenancy agreement, the tenancy continues after the fixed term. It does not automatically end, and this is standard and good practice. Simran's email was intended as a courtesy as you had not been in touch, but it is not her responsibility to act for you. Simran mentioned the RPI increase as you mentioned you wished to stay, as this then aligns with the standard terms outlined in your contract. Nothing in the contract has been varied, and the contract is completely normal. All that Simran has done is courteously reach out to you, and confirm the contract details when you have responded. I invite you to revisit your comments.
By : George
Feb 8, 2024The accuracy of the reply needs to be improved. Regardless of the intention, your reply should provide clear and accurate information rather than being misleading. The delay caused by your "sure" which made people misunderstand, resulted in an additional two weeks of charges for us. Had we been informed immediately about potential charges, I would have provided a decision promptly. As a result, we have to agree on the tenancy extension for more than 2 weeks. Moreover, I have not received a formal apology for the inconvenience and misunderstanding caused.
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 91% | 98% | £84,500 | £14,600,000 |
| Lettings | 100% | 98% | £500 | £8,000 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 67 | 2 | 139 | 11 | 11 | 0 | 25 | 0 | 39 | 2 |
Areas covered
- SE1
- SW1
- SW11
- SW18
- SW8
- W1
- WC2
Address
Prime London Residential
Palace View, 131 Lambeth Road, London,
SE1 7JN
0207 928 6663
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 08:00 - 19:00
- 08:00 - 19:00
- 08:00 - 19:00
- 08:00 - 19:00
- 08:00 - 19:00
- Closed
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Rankings
Latest Properties
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Excellent ...
5 Star Review
Simran
By : 'Sachin'
Branch : Prime London, Palace View, 131 Lambeth Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE1
Nov 24, 2023
People found this helpful0
An unforeseeable issue arose at my flat and Simran was absolutely excellent. Co-ordinated and dealt with the issue very quickly. She was very responsive and did an excellent job. Highly ... Read Full Review
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Sachin Trikha said about Prime London Residential
Services : Letting( As a Tenant )Date: 24th Nov 2023
An unforeseeable issue arose at my flat and Simran was absolutely excellent. Co-ordinated and dealt with the issue very quickly. She was very responsive and did an excellent job. Highly recommended.
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Simran... ...
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4 Star Review
Simran
By : 'Miranda'
Branch : Prime London, Palace View, 131 Lambeth Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW1X
Nov 25, 2024
People found this helpful0
Simran was amazing throughout the whole process, her efficiency and attention to detail was ... Read Full Review
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Miranda Nyatsanza said about Prime London Residential
Services : Letting( As a Tenant )Date: 25th Nov 2024
Simran was amazing throughout the whole process, her efficiency and attention to detail was fantastic
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Smooth and professional ...
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5 Star Review
By : 'Daria'
Branch : Prime London, Palace View, 131 Lambeth Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW7
Nov 25, 2024
People found this helpful0
I have had a smooth and professional experience with PL, right from first enquiry through to their managing our property. Aline was great upfront, and our property manager Kate Hamlyn has been very prompt and helpful in dealing with any queries or issues with the ... Read Full Review
Comments (0)Was this helpful?:
Daria V said about Prime London Residential
Services : Letting( As a Tenant )Date: 25th Nov 2024
I have had a smooth and professional experience with PL, right from first enquiry through to their managing our property. Aline was great upfront, and our property manager Kate Hamlyn has been very prompt and helpful in dealing with any queries or issues with the property.
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Great ...
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5 Star Review
Tom
By : 'Eloise'
Branch : Prime London, Palace View, 131 Lambeth Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE1
Nov 14, 2024
People found this helpful0
Great experience with PL. Our agent Tom was especially helpful, kind and caring. He guided us through the entire process very well and supported us during a small issue (of our own making) at the start of our tenancy. Can only ... Read Full Review
Comments (0)Was this helpful?:
Eloise Berry said about Prime London Residential
Services : Letting( As a Tenant )Date: 14th Nov 2024
Great experience with PL. Our agent Tom was especially helpful, kind and caring. He guided us through the entire process very well and supported us during a small issue (of our own making) at the start of our tenancy. Can only recommend.
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Aline and the team were ...
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5 Star Review
Aline
By : 'Cynthia'
Branch : Prime London, Palace View, 131 Lambeth Road
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : SW1P
Nov 13, 2024
People found this helpful0
Aline and the team were nothing short of excellent, from our first contact all the way through to completing the ... Read Full Review
Comments (0)Was this helpful?:
Cynthia said about Prime London Residential
Services : Letting( As a Owner )Date: 13th Nov 2024
Aline and the team were nothing short of excellent, from our first contact all the way through to completing the sale.
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Prime London ...
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5 Star Review
By : 'Lauren'
Branch : Prime London, Palace View, 131 Lambeth Road
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SE1
Nov 11, 2024
People found this helpful0
I have been working with Simran at Prime London for several years. Has been constantly providing professional services throughout. Very ... Read Full Review
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Lauren Bailey said about Prime London Residential
Services : Letting( As a Owner )Date: 11th Nov 2024
I have been working with Simran at Prime London for several years. Has been constantly providing professional services throughout. Very satisfied.
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Bryce Moses provided the most ...
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5 Star Review
Bryce S.J.
By : 'Mary'
Branch : Prime London, Palace View, 131 Lambeth Road
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SW1X
Nov 10, 2024
People found this helpful0
Bryce Moses provided the most professional service during the purchase. He always communicated clearly, promptly and made the purchase go through stress ... Read Full Review
Comments (0)Was this helpful?:
Mary Astourian said about Prime London Residential
Services : Letting( As a Owner )Date: 10th Nov 2024
Bryce Moses provided the most professional service during the purchase. He always communicated clearly, promptly and made the purchase go through stress free.
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Prime are ...
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5 Star Review
By : 'V'
Branch : Prime London, Palace View, 131 Lambeth Road
Services : Surveying
Would you recommend ? : Yes
Postcode : SW1P
Nov 8, 2024
People found this helpful0
Prime are great. We've been with them a few years and they are super helpful. We had residual issues left over from another agent a while back and they sorted it out quickly. You get what you pay ... Read Full Review
Comments (0)Was this helpful?:
V Este said about Prime London Residential
Services : Surveying( )Date: 8th Nov 2024
Prime are great. We've been with them a few years and they are super helpful. We had residual issues left over from another agent a while back and they sorted it out quickly. You get what you pay for.
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Olivia - professional, honest ...
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5 Star Review
By : 'Steph'
Branch : Prime London, Palace View, 131 Lambeth Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW3
Nov 8, 2024
People found this helpful0
I highly recommend the excellent services provided by Olivia - professional, honest and incredibly ... Read Full Review
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Steph said about Prime London Residential
Services : Letting( As a Tenant )Date: 8th Nov 2024
I highly recommend the excellent services provided by Olivia - professional, honest and incredibly attentive
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Lettings ...
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5 Star Review
By : 'Brett'
Branch : Prime London, Palace View, 131 Lambeth Road
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SW1
Nov 8, 2024
People found this helpful0
No lies and then long tie-ins like all the corporates – honest advice given. We have found it to be smarter, and better off, if you take ... Read Full Review
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Brett Thompson said about Prime London Residential
Services : Letting( As a Owner )Date: 8th Nov 2024
No lies and then long tie-ins like all the corporates – honest advice given. We have found it to be smarter, and better off, if you take it
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Friendly, Responsive and Well ...
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5 Star Review
By : 'Leon'
Branch : Prime London, Palace View, 131 Lambeth Road
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : SW10
Nov 8, 2024
People found this helpful0
Had a very good experience with Kate at Prime London as our property manager. Always really friendly and very prompt in response helping us with any issues we ... Read Full Review
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Leon Alves said about Prime London Residential
Services : Letting( Property Management )Date: 8th Nov 2024
Had a very good experience with Kate at Prime London as our property manager. Always really friendly and very prompt in response helping us with any issues we had.
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Property ...
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5 Star Review
By : 'A'
Branch : Prime London, Palace View, 131 Lambeth Road
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : SW10
Nov 8, 2024
People found this helpful0
Ellie at Prime London is fantastic. She is always cheerful and nothing is too much trouble for ... Read Full Review
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A J said about Prime London Residential
Services : Letting( Property Management )Date: 8th Nov 2024
Ellie at Prime London is fantastic. She is always cheerful and nothing is too much trouble for her.
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Flat ...
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5 Star Review
By : 'H'
Branch : Prime London, Palace View, 131 Lambeth Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE1
Nov 7, 2024
People found this helpful
I’ve been renting a flat through prime for the past two and a half years and my experience has been ... Read Full Review
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H man said about Prime London Residential
Services : Letting( As a Tenant )Date: 7th Nov 2024
I’ve been renting a flat through prime for the past two and a half years and my experience has been excellent.
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I highly ...
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5 Star Review
By : 'J'
Branch : Prime London, Palace View, 131 Lambeth Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW1W
Nov 7, 2024
People found this helpful0
I highly recommend, and a special thanks to Taline for her outstanding ... Read Full Review
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J Fitt said about Prime London Residential
Services : Letting( As a Tenant )Date: 7th Nov 2024
I highly recommend, and a special thanks to Taline for her outstanding service!
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Rented Flat in ...
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5 Star Review
Elinor
By : 'Daniela'
Branch : Prime London, Palace View, 131 Lambeth Road
Services : Letting( Admin )
Would you recommend ? : Yes
Postcode : SW1
Nov 7, 2024
People found this helpful0
I arranged to rent a flat for my Director in Westminster managed by Prime. My experience has been excellent. Elinor, the lead contact for the rental, is responsive and ... Read Full Review
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Daniela Jen-Choi said about Prime London Residential
Services : Letting( Admin )Date: 7th Nov 2024
I arranged to rent a flat for my Director in Westminster managed by Prime. My experience has been excellent. Elinor, the lead contact for the rental, is responsive and professional.
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Great ...
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5 Star Review
Matthew
By : 'Rachel'
Branch : Prime London, Palace View, 131 Lambeth Road
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SE1
Nov 1, 2024
People found this helpful0
Excellent experience, and with Matthew Norris in particular, as we completed on our property recently. Very helpful and responsive. No complaints at ... Read Full Review
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Rachel Bell said about Prime London Residential
Services : Letting( As a Owner )Date: 1st Nov 2024
Excellent experience, and with Matthew Norris in particular, as we completed on our property recently. Very helpful and responsive. No complaints at all.
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Shannon has been an absolute ...
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5 Star Review
Shannon
By : 'Akira'
Branch : Prime London, Palace View, 131 Lambeth Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SE1
Oct 24, 2024
People found this helpful0
Shannon has been an absolute star throughout the entire process. From start to finish, she was always on top of everything, quick to respond, and ... Read Full Review
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Akira said about Prime London Residential
Services : Letting( As a Tenant )Date: 24th Oct 2024
Shannon has been an absolute star throughout the entire process. From start to finish, she was always on top of everything, quick to respond, and cared.
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Tenants ...
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5 Star Review
Tom
By : 'George'
Branch : Prime London, Palace View, 131 Lambeth Road
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SE1
Oct 24, 2024
People found this helpful0
I want to thank Tom in finding me tenants in a short matter of time. He was very professional, very informative about the market trends and updating ... Read Full Review
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George Quigg said about Prime London Residential
Services : Letting( As a Owner )Date: 24th Oct 2024
I want to thank Tom in finding me tenants in a short matter of time. He was very professional, very informative about the market trends and updating me.
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Efficient ...
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5 Star Review
Joseph T.M.
By : 'Claire'
Branch : Prime London, Palace View, 131 Lambeth Road
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SE1
Oct 20, 2024
People found this helpful0
I have dealt with PL over many years both in selling and renting out property which has all worked efficiently and ... Read Full Review
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Claire said about Prime London Residential
Services : Letting( As a Owner )Date: 20th Oct 2024
I have dealt with PL over many years both in selling and renting out property which has all worked efficiently and well.
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Claire ...
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5 Star Review
By : 'Se1'
Branch : Prime London, Palace View, 131 Lambeth Road
Services : Property Management
Would you recommend ? : No
Postcode : SE1
Oct 20, 2024
People found this helpful0
I have dealt with PL over many years both in selling and renting out property which has all worked efficiently and ... Read Full Review
Comments (0)Was this helpful?:
Se1 7xq said about Prime London Residential
Services : Property Management( )Date: 20th Oct 2024
I have dealt with PL over many years both in selling and renting out property which has all worked efficiently and well.
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1 - 20 of 296 items
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
All complaints can be submitted to Office@PrimeLondonResidential.com. In line with TPO guidelines these will be acknowledged, and then will be responded to within 14 days by a Director of the company.
Last updated at 10/17/2024, 7:23:18 AM by allAgents
