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Gloucester, GL5
4.2/5, 23 Reviews
83% Recommended
83% sales valuation accuracy
85% letting valuation accuracy
95% sales fee satisfaction
95% letting fee satisfaction
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"Hayley Tennant from Andrews..."
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5 Star Review
Hallam
By : 'Rebecca & Peter'
Services : Letting(As a Tenant)
Rent PCM : £540
Would you recommend ? : No
Postcode : GL1
Feb 16, 2023
People found this helpful0
Hayley Tennant from Andrews is absolutely amazing! Helped me from above and beyond when I needed her. Absolutely Lovely Lady! Kind, caring and lovely to chat too. Helps you resolve your situations when you’re stuck and she’s on it straight away. thank you for being you and helping us get to where we wanted to be. Best of luck ?? From Rebecca & Peter.
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Rebecca &amp; Peter
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 83% | 95% | £0 | £0 |
| Lettings | 85% | 95% | £450 | £795 |
Areas covered
- GL10
- GL11
- GL5
- GL6
Address
Andrews
24 King Street, Gloucester, Gloucestershire
GL5 3DE
01453 766 753
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Hayley Tennant from Andrews ...
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5 Star Review
Hallam
By : 'Rebecca'
Services : Letting( As a Tenant )
Rent PCM : £540
Would you recommend ? : No
Postcode : GL1
Feb 16, 2023
People found this helpful0
Hayley Tennant from Andrews is absolutely amazing! Helped me from above and beyond when I needed her. Absolutely Lovely Lady! Kind, caring and lovely to chat too. Helps you resolve your situations when you’re stuck and she’s on it straight away. thank you for being you... Read Full Review
Comments (0)
Hayley Tennant from Andrews is absolutely amazing! Helped me from above and beyond when I needed her.
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Rebecca &amp; Peter said about Andrews
Services : Letting( As a Tenant )Date: 16th Feb 2023
Hayley Tennant from Andrews is absolutely amazing! Helped me from above and beyond when I needed her.
Absolutely Lovely Lady!
Kind, caring and lovely to chat too. Helps you resolve your situations when you’re stuck and she’s on it straight away.
thank you for being you and helping us get to where we wanted to be.
Best of luck ??
From Rebecca & Peter.
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After searching multiple ...
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5 Star Review
Shayla
By : 'Nick'
Services : Letting( As a Tenant )
Rent PCM : £475
Would you recommend ? : Yes
Postcode : GL1
Feb 8, 2021
People found this helpful0
After searching multiple sites in my search for one bedroom flats/apartments I contacted Andrew’s Gloucester office . The agent I was connected to was Shayla Willis who was extremely helpful and understanding of my needs .within one hour I had been given a virtual virtual viewing of the... Read Full Review
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Nick walker said about Andrews
Services : Letting( As a Tenant )Date: 8th Feb 2021
After searching multiple sites in my search for one bedroom flats/apartments I contacted Andrew’s Gloucester office . The agent I was connected to was Shayla Willis who was extremely helpful and understanding of my needs .within one hour I had been given a virtual virtual viewing of the property that I was interested in and a accompanied viewing with Shayla the very next morning. Shayla proved very honest and knowledgeable and helped me through every step of the way to securing my new tenancy the information she gave me was very well explained and easily understood. All in all a great all round professional service which I would never hesitate to use again in the future if required great job guys well done ?
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AVOID AT ALL ...
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1 Star Review
By : 'Mrs'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : GL5
May 27, 2018
People found this helpful0
We have rented properties in London and Stroud over the last 11 years, and our experience with Andrews as our Lettings Agent has by far been the worst. The staff are inexperienced and lack full knowledge of the Lettings procedure and laws surrounding ASTs. When we signed up for a property I... Read Full Review
Comments on Agent Fees
Very overpriced and disproportionate to the service provided
Comments (0)We have rented properties in London and Stroud over the last 11 years, and our experience with Andrews as our Lettings Agent has by far been the worst.
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Mrs Packer said about Andrews
Services : Letting( As a Tenant )Date: 27th May 2018
We have rented properties in London and Stroud over the last 11 years, and our experience with Andrews as our Lettings Agent has by far been the worst.
The staff are inexperienced and lack full knowledge of the Lettings procedure and laws surrounding ASTs.
When we signed up for a property I mentioned that an admin fee of £360 was completely disproportionate to the work carried out for setting up a tenancy, considering most London agents charge up to £150. Unwilling to negotiate I was told to either pay or lose out on the property.
For the £360 we paid, we had to then correct Andrews 4 times as they consistently sent Contracts with simple errors and had not been astute enough to pick up on them.
We requested the property to be professionally cleaned on offer, and this was agreed but on the day we moved in, the house had clearly not been professionally cleaned.
Also on the day we moved in, we went to the property at the time allocated for our check in and no one showed up. I then had to call the office and ask what was going on. Our check in had not been put in the diary and the girl manning the office said it was an inconvenience as she would have to close the office to come to the house.
When we attempted to use the oven that had been "professionally cleaned", smoke came billowing out and it was unusable. When we mentioned this to the Landlord we had a staff member from Andrews come round the next day with some cleaning products and rubber gloves. It was safe to say that did not suffice and they ended up having to get someone round to properly professionally clean the oven.
Within a few days, we realised the house had a flea infestation despite being told the carpets had been professionally cleaned by the Landlord and we ended up spending close to £60 resolving the problem ourselves.
In my 11 years of renting, the check in and check out has been carried out by an independent clerk. Usually the tenant pays for one and the Landlord pays for the other. However, with Andrews we had a staff member do the 'check in' which no doubt was at no cost to the Landlord and in my opinion cannot be classed as independent. We are now having to pay for an independent clerk to do the check out.
Avoid these amateurs at all costs!
At the end of the day bad Agents attract bad Landlords.
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I started looking for a ...
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5 Star Review
Hallam
Georgia
By : 'David'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : GL6
Jan 27, 2017
People found this helpful0
I started looking for a property to buy or rent back in December while I was working overseas. Hallam and his colleague Georgia were very patient and professional with me as we viewed numerous properties from Andrews and other agents before committing ourselves to the rental property we moved in... Read Full Review
Comments on Agent Fees
A fair price.
Comments (0)I started looking for a property to buy or rent back in December while I was working overseas. Hallam and his colleague Georgia were very patient and professional with me as we viewed numerous properties from Andrews and other agents before committing ourselves to the rental property we moved in to on 20th December.
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David G. said about Andrews
Services : Letting( As a Tenant )Date: 27th Jan 2017
I started looking for a property to buy or rent back in December while I was working overseas. Hallam and his colleague Georgia were very patient and professional with me as we viewed numerous properties from Andrews and other agents before committing ourselves to the rental property we moved in to on 20th December.
I am happy to have ultimately ended up in a property via Andrews as Hallam was a pleasure to deal with throughout.
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Having rented property over ...
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5 Star Review
Maggie
Georgia
By : 'Mark'
Services : Letting( As a Owner )
Rent PCM : £450
Would you recommend ? : Yes
Postcode : GL5
Jan 24, 2017
People found this helpful1
Having rented property over several years with Andrews Estate Agents and Letting Agency, I can say I am very happy with their service.They have always found suitable tenants on time and always let me know immediately if there is any problem and do their best to resolve... Read Full Review
Comments on Agent Fees
Good
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Mark said about Andrews
Services : Letting( As a Owner )Date: 24th Jan 2017
Having rented property over several years with Andrews Estate Agents and Letting Agency, I can say I am very happy with their service.They have always found suitable tenants on time and always let me know immediately if there is any problem and do their best to resolve them.
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As a new Tenant I am very ...
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5 Star Review
Maggie
By : 'Sue'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : GL10
Jan 19, 2017
People found this helpful1
As a new Tenant I am very impressed with the lettings department, not only Maggie but the whole team. Nothing is too much trouble and a very efficient service is always provided in a very helpful, friendly and professional way. I have no complaints at... Read Full Review
Comments on Agent Fees
Average
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Sue said about Andrews
Services : Letting( As a Tenant )Date: 19th Jan 2017
As a new Tenant I am very impressed with the lettings department, not only Maggie but the whole team. Nothing is too much trouble and a very efficient service is always provided in a very helpful, friendly and professional way. I have no complaints at all.
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All the staff have been very ...
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5 Star Review
Maggie
By : 'Trevor'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : GL6
Nov 25, 2016
People found this helpful4
All the staff have been very helpful and efficient. The process of getting a new tenant went very well and all the admin work was carried out without any problems. They also make a very nice cup of tea, and always have biscuits in the office when I call... Read Full Review
Comments on Agent Fees
The fees could always be lower and I think I could have done a lot of the work myself. The only thing I would need would be the inventory. So I think you may need to be more flexible with the contracts that you offer.
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Trevor Rumbelow said about Andrews
Services : Letting( As a Owner )Date: 25th Nov 2016
All the staff have been very helpful and efficient. The process of getting a new tenant went very well and all the admin work was carried out without any problems. They also make a very nice cup of tea, and always have biscuits in the office when I call in.
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I have been a tenant for a ...
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5 Star Review
Maggie
Georgia
By : 'Ellie'
Services : Letting( As a Tenant )
Rent PCM : £730
Would you recommend ? : Yes
Postcode : GL5
Aug 25, 2016
People found this helpful2
I have been a tenant for a number of years. Andrews have always dealt with things in a professional manner and quickly. Maggie has been the property manager for a number of years and is a pleasure to deal with. I'm very happy with their... Read Full Review
Comments on Agent Fees
Good
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Ellie said about Andrews
Services : Letting( As a Tenant )Date: 25th Aug 2016
I have been a tenant for a number of years. Andrews have always dealt with things in a professional manner and quickly. Maggie has been the property manager for a number of years and is a pleasure to deal with. I'm very happy with their service.
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Maggie, Georgia, and Jodi are ...
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5 Star Review
Georgia
Jodi
By : 'Sue'
Services : Letting( As a Owner )
Rent PCM : £775
Would you recommend ? : Yes
Postcode : GL5
Aug 18, 2016
People found this helpful2
Maggie, Georgia, and Jodi are knowledgable about both the market and properties themselves, they are both efficient and effective. I am loyal to Andrews as they go the extra mile to make each transaction go as painlessly as... Read Full Review
What agent could do to change your mind?
Fair for the service received.
Comments on Agent Fees
Fair for the service received.
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Sue Nicholls said about Andrews
Services : Letting( As a Owner )Date: 18th Aug 2016
Maggie, Georgia, and Jodi are knowledgable about both the market and properties themselves, they are both efficient and effective. I am loyal to Andrews as they go the extra mile to make each transaction go as painlessly as possible.
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As a landlady I have been ...
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4 Star Review
Maggie
By : 'Susan'
Services : Letting( As a Owner )
Rent PCM : £695
Would you recommend ? : Yes
Postcode : GL10
Aug 11, 2016
People found this helpful2
As a landlady I have been dealing with Maggie for about a year and Andrews as a whole for almost 3 years. Maggie has always responded in a timely and professional manner. As I live away from the area it is so important to have someone I trust to look after my... Read Full Review
What agent could do to change your mind?
I believe the fees are standard for the industry in the area, obviously I would rather pay less!
Comments on Agent Fees
I believe the fees are standard for the industry in the area, obviously I would rather pay less!
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Susan Wilkins said about Andrews
Services : Letting( As a Owner )Date: 11th Aug 2016
As a landlady I have been dealing with Maggie for about a year and Andrews as a whole for almost 3 years. Maggie has always responded in a timely and professional manner. As I live away from the area it is so important to have someone I trust to look after my property.
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Prompt, efficient and ...
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4 Star Review
Maggie
Georgia
By : 'Lee'
Services : Letting( As a Tenant )
Rent PCM : £795
Would you recommend ? : Yes
Postcode : GL5
Aug 8, 2016
People found this helpful1
Prompt, efficient and courteous service. Maggie, Jodi and the team ensured that renting was a positive experience. Problems were dealt with speedily and communication was... Read Full Review
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Lee Sharpe said about Andrews
Services : Letting( As a Tenant )Date: 8th Aug 2016
Prompt, efficient and courteous service. Maggie, Jodi and the team ensured that renting was a positive experience. Problems were dealt with speedily and communication was good.
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I have been renting my house ...
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4 Star Review
Maggie
Jodi
By : 'Andrew'
Services : Letting( As a Owner )
Rent PCM : £600
Would you recommend ? : Yes
Postcode : GL6
Jul 13, 2016
People found this helpful2
I have been renting my house out with Andrews for just over two years from living in it ,and Maggie and Jodi have made the process so easy, they are always there if you have a problem and always willing to sort my problems out for me. I am glad I have them to talk to as my house means so much to me ... Read Full Review
What agent could do to change your mind?
Good
Comments on Agent Fees
Good
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Andrew Biddell said about Andrews
Services : Letting( As a Owner )Date: 13th Jul 2016
I have been renting my house out with Andrews for just over two years from living in it ,and Maggie and Jodi have made the process so easy, they are always there if you have a problem and always willing to sort my problems out for me. I am glad I have them to talk to as my house means so much to me and renting it out was not an easy choice, but with Andrews I know I am in safe hands
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Thank you. After six years ...
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4 Star Review
By : 'a'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : RITA
Jun 6, 2016
People found this helpful2
Thank you. After six years with Andrews they have just found me my second tenant. We are more than satisfied with their... Read Full Review
Comments on Agent Fees
Fair
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a said about Andrews
Services : Letting( As a Owner )Date: 6th Jun 2016
Thank you. After six years with Andrews they have just found me my second tenant. We are more than satisfied with their service.
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This is the only time that I ...
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4 Star Review
By : 'Antoine'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : GL10
Jun 6, 2016
People found this helpful2
This is the only time that I have let a property, and it all seemed to to be well... Read Full Review
Comments on Agent Fees
Alll estate agent fees seem excessive don't they!! Andrews seemed competitive.
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Antoine said about Andrews
Services : Letting( As a Owner )Date: 6th Jun 2016
This is the only time that I have let a property, and it all seemed to to be well managed.
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Have dealt with Jodie on ...
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5 Star Review
Jodi
By : 'sue'
Services : Letting( As a Owner )
Rent PCM : £600
Would you recommend ? : Yes
Postcode : GL6
Jun 5, 2016
People found this helpful1
Have dealt with Jodie on several occasions, always 1st class service, efficient, will do what she says, upbeat and pleasant. I always prefer to speak with... Read Full Review
Comments on Agent Fees
good
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sue williams said about Andrews
Services : Letting( As a Owner )Date: 5th Jun 2016
Have dealt with Jodie on several occasions, always 1st class service, efficient, will do what she says, upbeat and pleasant. I always prefer to speak with Jodie.
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In the number of years we ...
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4 Star Review
Maggie
Jodi
By : 'Robin'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : GL6
Jun 5, 2016
People found this helpful2
In the number of years we have had our house rented out, Andrews have been our choice of agent. We have had very few vacant weeks in that time which is clearly a bonus for any landlords. There have been the odd problems with changing staff and loss of emails but Maggie O'Connell has been the main... Read Full Review
What agent could do to change your mind?
The fees are satisfactory.
Comments on Agent Fees
The fees are satisfactory.
Comments (0)In the number of years we have had our house rented out, Andrews have been our choice of agent. We have had very few vacant weeks in that time which is clearly a bonus for any landlords. There have been the odd problems with changing staff and loss of emails but Maggie O'Connell has been the main stay and keeps you informed.
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Robin said about Andrews
Services : Letting( As a Owner )Date: 5th Jun 2016
In the number of years we have had our house rented out, Andrews have been our choice of agent. We have had very few vacant weeks in that time which is clearly a bonus for any landlords. There have been the odd problems with changing staff and loss of emails but Maggie O'Connell has been the main stay and keeps you informed.
Our main grumble would be the lack of ensuring that all works were done to a satisfactory standard and for an absentee landlord this can be a problem. They need to tighten up on their contractors.
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Jodi and the rest of the ...
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5 Star Review
Jodi
By : 'Wendy'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : GL10
May 26, 2016
People found this helpful2
Jodi and the rest of the Lettings Team were very efficient in terms of finding suitable tenants and managing the lettings from start to finish. I would highly recommend Stroud Lettings... Read Full Review
Comments on Agent Fees
Standard Fees
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Wendy (Newlandene) said about Andrews
Services : Letting( As a Owner )Date: 26th May 2016
Jodi and the rest of the Lettings Team were very efficient in terms of finding suitable tenants and managing the lettings from start to finish. I would highly recommend Stroud Lettings Team.
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I have used Andrews for the ...
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5 Star Review
By : 'Excellent'
Services : Mortgages
Rent PCM : £520
Would you recommend ? : Yes
Postcode : GL5
May 25, 2016
People found this helpful2
I have used Andrews for the past ten years and I have never had cause to complain about any thing. i cannot name individual staff but have always found everyone to be very helpful and willing to do what I have... Read Full Review
What agent could do to change your mind?
I dont have a comparison so I hope they are reasonable.
Comments on Agent Fees
I dont have a comparison so I hope they are reasonable.
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Excellent said about Andrews
Services : Mortgages( )Date: 25th May 2016
I have used Andrews for the past ten years and I have never had cause to complain about any thing. i cannot name individual staff but have always found everyone to be very helpful and willing to do what I have asked.
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At Andrews Lettings and ...
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5 Star Review
Maggie
By : 'Rosalind'
Services : Letting( As a Owner )
Rent PCM : £575
Would you recommend ? : Yes
Postcode : GL5
Oct 6, 2015
People found this helpful3
At Andrews Lettings and Management in Stroud, Maggie O'Connell and the team have managed my property with friendly and efficient service for three years. The team have selected suitable tenants and all repairs and maintenance issues have been arranged without... Read Full Review
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Rosalind Batten said about Andrews
Services : Letting( As a Owner )Date: 6th Oct 2015
At Andrews Lettings and Management in Stroud, Maggie O'Connell and the team have managed my property with friendly and efficient service for three years. The team have selected suitable tenants and all repairs and maintenance issues have been arranged without delay.
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They handled the whole ...
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5 Star Review
By : 'Paul'
Services : Letting( As a Owner )
Rent PCM : £660
Would you recommend ? : Yes
Postcode : GL5
Sep 27, 2015
People found this helpful3
They handled the whole process of marketing and finding a suitable tenant for my property smoothly and efficiently and with courtesy. I would highly recommend... Read Full Review
Comments (0)They handled the whole process of marketing and finding a suitable tenant for my property smoothly and efficiently and with courtesy.
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Paul said about Andrews
Services : Letting( As a Owner )Date: 27th Sep 2015
They handled the whole process of marketing and finding a suitable tenant for my property smoothly and efficiently and with courtesy.
I would highly recommend them
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 4/4/2016, 4:13:37 AM by allAgents
