Absolute rubbish -Liars and avoid at all costs - Several emails to complain about things not working including black mould in bathroom and ignored
Unfit to live in - Deposit paid £400 …… £80 back - ABSOLUTE joke.

Please avoid at all costs.

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• Experience: Would you recommend ? : No

It's their aim to retrieve half of the deposit, regardless of how the property is left. To begin with, the house rented was in terrible condition, with broken furniture, and a disgusting mess in the garden. We checked our daughter’s house before the handover and made sure everything was ok.

They took a maintenance charge for issues that were at the property before they had moved in, in addition to this they charged £80 to remove a blanket, this was not justified.

We received no valid response to our complaints. Stay away from renting from them. My daughter rented elsewhere this year without any problems, full deposit back.

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• Experience: Would you recommend ? : No

This company is absolutely appalling! When we moved into the property the wardrobes were broken and collapsing in on themselves, broken door handles, broken freezer drawers, a microwave that was completely unusable, mouldy bathrooms and stained desks and chairs. The dishwasher had stuff in it such as a toothbrush, so the professional clean they told us they had done, was clearly not done. Additionally, the stairs to the garden were broken and unusable which stayed that way the whole time we lived there. The back garden itself was massively overgrown and had no fence protecting the garden from strangers walking down the back alley so we could not use this garden at all. There were cleaning apparatus left in the house in bags and a bucket of mouldy and dirty water left in the house. We made all these complaints to the company and some were dealt with. Flat packed wardrobes were left at the bottom of our stairs for months and as they were so heavy we could not move them ourselves. One of our flatmates actually injured herself because of these. For a couple months, one of our bathrooms was completely unusable due to bad plumbing that left pipes eroded and leaking waste into one of the bedrooms and to the flat below us. For 5 people in the house, we needed the two bathrooms working but it did not seem like an issue they cared about. The fridge door fell off and hit one of the flatmates. When a contractor was sent around he told us that the fridge needed changing as this was not safe but when he came around again, he had been told just to fix it. Additionally to all the issues we had in this house, we were not informed before contractors were send to the house on regular occasions. Very regularly we would answer the door to people wanting to come into our house to fix something, but we had not been told they were coming so it felt particularly unsafe because how were we supposed to know if they actually were contractors for Walton Robinson if we had not been informed previously of this. It was in our contract that we were supposed to be given 24 hours notice every time someone was coming, and we were not given this every time and that is appalling and unsafe for young girls in a house alone. After all of these issues, we moved out and had the house professionally cleaned and left the house is a much better standard than we found it, clean and without rubbish everywhere. We were then informed that they wanted to keep our entire deposit and wanted extra money from us because of the “damages” to the house. They tried to charge us for the replacement of all 5 mattresses which they claimed needed changing every 5 years and therefore that was our cost even though we had not damaged the mattresses. They tried to charge us for a professional cleaning and a full redecoration of nearly every room in the house. They had taken pictures of some items that they claimed they had to remove that we left, but we had those items in our new homes and they wanted us to pay for that. From July to November, we dealt with very rude and disrespectful staff, who pawned us off on each other and lied to us on a regular basis saying that the people we wanted to speak to were never in the office and were not contactable. We were also directly lied to by staff about information we had found out on the internet about the workings of their company. If we tried to book a meeting, they would never ring us back. Emails were ignored on a regular basis and it took 6 months to get most of our deposit back. Overall the staff treated us in an awful way and additionally we were told that unless we were the lead tenant we could not make a complaint about their company which is ludicrous. I have made my university aware of this company and their behaviour and would warn every other student never to use them, even if they are changing their name to Seekers, if the company stays the same then the treatment students will receive will be just as poor.

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The most horrific agency I’ve ever dealt with. When we first moved into the house it was covered in stains, rubbish left everywhere including a mop bucket of black water with a layer of mould covering it, broken light fixtures, broken blinds, broken handles, wardrobes collapsing in on themselves and microwave so badly rusted it was deemed unsafe for use by their own contractors. As a house of five, there were two toilets but for two months the upstairs bathroom was written off as pipes had eroded so badly from incorrect plumping that waste was leaking into the downstairs bedroom and the flat below us. They left flat pack wardrobes at the bottom of the stairs, after us being without wardrobes for six months, which in turn caused a serious injury which left one of our housemates in hospital and out of work for 2 months. The concrete stairs were coming away at the back entrance to the extent we were unable to use the fire door at the back of the house. While our property manager Daniel was a lovely person to deal with, he was constantly unavailable and he was always ‘out of office.’ Anytime we rang to make a complaint to the office we were met with hostility and impatience if we didn’t speak with Daniel. Daniel was always apologetic for his colleagues behaviour. The landlord - who also is the director of Walton Robinson and the director of first rate maintenance the maintenance company they use - tried to charge us for scratches on the outside of the front door, and for damage that was there before we moved in. Luckily we had photos and emails to disprove this. We were charged for all new mattresses even after they told us the mattresses needed replacing anyway since it had been five years since they were replaced. It took us from July until November to get most of our deposit back from this company. As students they tried everything to discourage us from fighting for our deposit back and to try to take advantage of us. The uni Students Unions have been contacted about this company as well to help other students be aware

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how do I even begin. Moved into a gorgeous house at the beginning of summer last year, but from the minute we moved in there was things wrong. 4 lightbulbs didn't work, the kitchen cupboard was broken and the TV was not working. They didn't give us an inventory despite asking numerous times for one for us to be able to record the state of the house we moved into. After living there for a few months more things started breaking, such as the tap began to leak, one of the bathrooms became unusable and nobody had fixed the TV (we were paying them for a TV licence). One of the windows in the bedrooms broke and let a flood of water in to which it only got fixed once the tenant threatened to move out. The fire alarm broke to which nobody sorted in over a month which is not only illegal but also a health and safety hazard. during this time we also had an inspection to which Walton Robinson did not give us 24 hours notice of and so a man walked into a girls bedroom when she was sleeping. This was all reported to Walton Robinson to whom we were assured by that they would note the issues and undertake proper corrective actions. This obviously was not noted.
When it came to move out we left the property in better condition than what we found it and was told by Walton Robinson we would expect the full deposit back. We were then shocked to find almost half of our deposit was due to be taken from us. Luckily, we did not give in and let them take advantage of the fact we are students and we now can say we got our individual deposits back less £3 each.

If you are moving into a property let by Seekers/ Walton Robinson please take photos of everything when you move in and move out. Log everything on the app, and send emails. Always leave a paper trail, I know this is difficult as they do not respond to emails but you will need this communication later.
If they do things which are illegal or if they fail to fulfil their duties as letting agents, complain at the time to them and if needs be go to the property ombudsman.
If they try and unfairly take your deposit as they did with us, do not accept anything you do not think is fair. This means the need for 'professional cleans'. This is not needed, you have to leave the property in the same condition you found it in. Decoration is not needed if there is general fair, wear and tear. There is a great definition on the citizens advice page to help remind the letting agents of as they seem to not understand it.
Also demand a check in report from before you moved in so you are able to show the state of the house before your tenancy and thus the condition you left it in. We got our deposit back as they failed to show we breached our agreement by deteriorating the property. A landlord cannot take funds to better the property if you left it in the same condition, they are legally not entitled to betterment.
Also if you can, try and speak to the new tenants of the property. The majority of the time, they do not carry out the work they say they need your deposit for. Again, get in writing that these changes have not been made.
If you cannot reach an agreement, take it through the TDS tenancy deposit ADR scheme. This is free and means you can submit your evidence to an independent judge. Make sure to use every piece of evidence you have and just because they have supposedly done work and have invoices for this work, they are not necessarily entitled to it out of your deposit.

Overall, will never use this letting agents again, they lack communication and basic organisational skills required for them to do their jobs. They try and prey on students and take their money for things they are not entitled to. However, great house, great memories and even better now we have our deposit back.

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• Experience: Would you recommend ? : No