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Stoke on Trent, ST4
2.3/5, 12 Reviews
33% Recommended
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50% letting fee satisfaction
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"Avoid at all..."
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1 Star Review
By : 'Ashleigh'
Services : Letting(As a Tenant)
Rent PCM : £99
Would you recommend ? : No
Postcode : ST4
Oct 11, 2022
People found this helpful1
Wish I could give it 0 stars, the properties look lovely when viewing but failed to mention that when moving in I will encounter no end of problems such as flooding in the kitchen from loose pipes, damp in all the walls, mould, no heating, broken boiler that also leaks and have to manually open the valve every time we require hot water, broken locks, broken glass and dirt throughout the property (despite the professional cleaning service which we were told would happen prior to moving in) plus no working lamps all just for decoration for some reason. It's currently October and we've had no heating since moving in (July) despite reporting it multiple times over the past few weeks now the colder nights are setting in. No one at the office seems to know who's responsible for picking up these reports or where they end up therefore nothing gets done unless you keep going down to the office to voice your concerns. My previous 2 years I was with a different company and I had no issues like this , this year because the houses looked so nice online I thought I'd venture out and give Humphrey's a try, will not be recommending to any students and will not be rebooking next year, not worth the amount of stress.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 100% | 50.00% | £325 | £500 |
Address
Nicholas Humphreys
1 Ashford Street, Stoke on Trent,
ST4 2EH
01782 898153
Services offered
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- Lettings
- Block Management
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- Conveyancing
- Mortgage Advice
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Worst renting experience ...
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1 Star Review
By : 'Kara'
Services : Letting( As a Tenant )
Rent PCM : £408
Would you recommend ? : No
Postcode : ST4
Sep 27, 2023
People found this helpful0
Worst renting experience ever! I would have give 0 star if I could. The house look fine when we did our house viewing, but after we sign the contract, things just got worse and worse. First, We were not able to move in according to our contract starting dates. They claimed is because they need to ... Read Full Review
Comments (0)
Worst renting experience ever! I would have give 0 star if I could.
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Kara Tang said about Nicholas Humphreys
Services : Letting( As a Tenant )Date: 27th Sep 2023
Worst renting experience ever! I would have give 0 star if I could.
The house look fine when we did our house viewing, but after we sign the contract, things just got worse and worse. First, We were not able to move in according to our contract starting dates. They claimed is because they need to clean and double check everything's alright. But the fact is, they did nothing about the house! beds were broken, heating were not working, the house condition was extremely awful !! They haven’t done ANY CLEANINGS. We weren’t able to use the internet for a Month! and no tele was working even though we paid for tv license! Everytime we called them reporting these issue, they just make excuses and not solving those problems. Our shower head was broken as well and we could not take a shower at all. We told them the situation and hope someone could fix it ASAP, they said ' you can take a bath', I mean, who will take baths only for 3 months straight.This is just ridiculous!!
Worse case, they lied about 'bills included'. They said all bills are included on the website and contract, but we actually need to pay an extra 24 pounds each week where we already need to pay 90 per week, which is a total scam!
I would never ever recommend anyone to rent house through Humphreys.
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The absolute worst, never ...
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1 Star Review
By : 'Dan'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : ST4
Mar 30, 2023
People found this helpful1
The absolute worst experience. Never ever rent from these people. They failed to mention any one of the dozen issues with the house, from the broken lock, to the bed bugs, leaks, mould. And they are completely useless for fixing anything. The house is the most disgusting place I've ever... Read Full Review
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Dan said about Nicholas Humphreys
Services : Letting( As a Tenant )Date: 30th Mar 2023
The absolute worst experience. Never ever rent from these people. They failed to mention any one of the dozen issues with the house, from the broken lock, to the bed bugs, leaks, mould. And they are completely useless for fixing anything. The house is the most disgusting place I've ever stayed and was completely unsafe for your health.
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Nicholas Humphreys ...
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1 Star Review
By : 'IBeFlyingI'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : ST4
Oct 15, 2022
People found this helpful0
Some friends and I have rented a property from NH this year in Stoke after renting from student cribs (SC) in the previous year we felt SC would come to the house a little too much often without telling us 24 hours before, we now realise how lucky we were that SC were actually as involved as they... Read Full Review
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IBeFlyingI said about Nicholas Humphreys
Services : Letting( As a Tenant )Date: 15th Oct 2022
Some friends and I have rented a property from NH this year in Stoke after renting from student cribs (SC) in the previous year we felt SC would come to the house a little too much often without telling us 24 hours before, we now realise how lucky we were that SC were actually as involved as they were. Biggest issue we had last year was the boiler broke in December which SC got someone to come fix at 9pm the day we reported it which in hindsight was fantastic. About 3 weeks after moving into the NH property our oven broke which we noticed late at night so the following morning I called NH was told they would send someone out at some point that week, 2 weeks later the oven was still broken and we heard nothing from NH, So once again I called them was told they would call me back the following day which they never did its now been just under a month since we reported it. With the extremely high prices currently due to global on-goings, tax increases and any other reason the Tories think of to take money from the public this has made living very hard as buying fresh food or takeaway every day adds up very fast and everyone in this property is starting to consider refusing to pay the next rent instalment until the oven is fixed. We are also considering seeking legal advice regarding the money we've had to keep spending to survive as a result of NH's negligence. I am also going to be copying and posting this on all review sites for NH in the hopes that public shaming might give them incentive to actually do their job.
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Avoid at all ...
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1 Star Review
By : 'Ashleigh'
Services : Letting( As a Tenant )
Rent PCM : £99
Would you recommend ? : No
Postcode : ST4
Oct 11, 2022
People found this helpful1
Wish I could give it 0 stars, the properties look lovely when viewing but failed to mention that when moving in I will encounter no end of problems such as flooding in the kitchen from loose pipes, damp in all the walls, mould, no heating, broken boiler that also leaks and have to manually open the ... Read Full Review
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Ashleigh Reeves said about Nicholas Humphreys
Services : Letting( As a Tenant )Date: 11th Oct 2022
Wish I could give it 0 stars, the properties look lovely when viewing but failed to mention that when moving in I will encounter no end of problems such as flooding in the kitchen from loose pipes, damp in all the walls, mould, no heating, broken boiler that also leaks and have to manually open the valve every time we require hot water, broken locks, broken glass and dirt throughout the property (despite the professional cleaning service which we were told would happen prior to moving in) plus no working lamps all just for decoration for some reason. It's currently October and we've had no heating since moving in (July) despite reporting it multiple times over the past few weeks now the colder nights are setting in. No one at the office seems to know who's responsible for picking up these reports or where they end up therefore nothing gets done unless you keep going down to the office to voice your concerns. My previous 2 years I was with a different company and I had no issues like this , this year because the houses looked so nice online I thought I'd venture out and give Humphrey's a try, will not be recommending to any students and will not be rebooking next year, not worth the amount of stress.
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ABSOLUTELY ...
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1 Star Review
Becky
Rob
By : 'Olwen'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : ST4
Sep 22, 2020
People found this helpful3
I cannot award any stars to this company for the filthy hovel my daughter has just moved into that they say 'professional cleaners' have cleaned. The whole house is filthy, food all over the settee, her bedroom carpet was disgusting - dirty hair bands on the floor, a bracelet, not even... Read Full Review
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Olwen Amanda Norris said about Nicholas Humphreys
Services : Letting( As a Tenant )Date: 22nd Sep 2020
I cannot award any stars to this company for the filthy hovel my daughter has just moved into that they say 'professional cleaners' have cleaned. The whole house is filthy, food all over the settee, her bedroom carpet was disgusting - dirty hair bands on the floor, a bracelet, not even the desk top had been wiped as there was still sticky cup marks all over it and the chest of drawers. With the current pandemic, surely cleanliness would have been a priority, but not for this company obviously. I am disgusted that they are able to let houses in this state, their award for compliance certainly does not come from health and safety compliance. There is a light in the living room where bare wires are showing which was apparently reported last year and has still not been fixed even while the house was empty. Do not use this company for student accommodation, your room will be filthy and they will not fix anything. AVOID AT ALL COST
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Dissapointed ...
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1 Star Review
By : '098567'
Services : Letting( As a Tenant )
Rent PCM : £360
Would you recommend ? : No
Postcode : ST4
Apr 23, 2019
People found this helpful2
I am so disappointed by my experience with Nicholas Humphreys in Stoke-On-Trent. I wish I had checked their reviews before renting a student house with them, it has been nothing short of a nightmare. Rented a room in a lovely, recently refurbished house (no problems with the actual house at all!) ... Read Full Review
Comments on Agent Fees
Agent fees were fine.
Comments (0)I am so disappointed by my experience with Nicholas Humphreys in Stoke-On-Trent. I wish I had checked their reviews before renting a student house with them, it has been nothing short of a nightmare.
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098567 said about Nicholas Humphreys
Services : Letting( As a Tenant )Date: 23rd Apr 2019
I am so disappointed by my experience with Nicholas Humphreys in Stoke-On-Trent. I wish I had checked their reviews before renting a student house with them, it has been nothing short of a nightmare.
Rented a room in a lovely, recently refurbished house (no problems with the actual house at all!) but the other tenants smoked a lot of weed and did not follow the conditions of the tenancy. I informed the estate agents - who promptly did nothing. I had to chase them up a million times and so did other family members as I'm still trying to get my degree at the same time!!!
They sent a letter eventually reminding us of house rules but the smell was making me feel so ill that I had to move home, it was embarrassing to go to uni and have the smell stick to clothes etc. They also left rubbish everywhere and were just very inconsiderate and dirty, which is not the estate agents fault but does break the terms of the contract.
One lady who worked in the estate agents practically acted like she didn't believe me when I went in and explained the situation was still bad.
Said they could do nothing about it as I didn't have proof, they didn't go round to check until I pestered them. SO UNHELPFUL. They made me jump through hoops to get them to do anything and made it extremely difficult to resolve the situation.
Landlord would turn up unannounced and Nicholas Humphreys would not inform us of when he visited, totally unprofessional and unnerving when you have some random man gain access to the house and say he is the landlord (also illegal - but did they do anything about it? no!)
They are lazy and would send all tenants the same email addressed to just one of us regarding one room. Left bedroom doors unlocked after viewings. Poor customer service.
I moved out in October and they did nothing to help me find a new tenant as I am pretty sure they thought they needn't bother as I have to continue to pay for it in the mean time. Contracts are sly and not designed in the tenants favour at all.
READ YOUR CONTRACT CAREFULLY if you choose to go with Nicholas Humphreys. They are just out for the money and don't care about tenants. Really upset about my tenancy, would not recommend at all, first year students go to halls & second/third years try a different agent if you want them to actually get anything done. I had a friend go with them too and the contract was all incorrect, it's a mess.
Just don't bother.
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EXCELLENT ...
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5 Star Review
Becky
Rob
By : 'Nas'
Services : Letting( As a Owner )
Rent PCM : £500
Would you recommend ? : Yes
Postcode : ST5
Feb 12, 2019
People found this helpful0
As a landlord of a small portfolio managed by Humphreys I am very pleased with the service very helpful staff especially Becky, Ollie &... Read Full Review
Comments on Agent Fees
Good
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Nas said about Nicholas Humphreys
Services : Letting( As a Owner )Date: 12th Feb 2019
As a landlord of a small portfolio managed by Humphreys I am very pleased with the service very helpful staff especially Becky, Ollie & Rob
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Student ...
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1 Star Review
By : 'Student'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : ST1
Jul 12, 2018
People found this helpful4
Not a good company - do not use Whenever I would message with a problem or needed the gas and electricity topping up I was met with a blunt reply if any at all. At the end of the tenancy they took the whole deposit and then demanded more money for problems and issues that weren't there or... Read Full Review
Comments on Agent Fees
Standard price but robbed of deposit upon final 'inspection'
Comments (1)Not a good company - do not use
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Student said about Nicholas Humphreys
Services : Letting( As a Tenant )Date: 12th Jul 2018
Not a good company - do not use
Whenever I would message with a problem or needed the gas and electricity topping up I was met with a blunt reply if any at all.
At the end of the tenancy they took the whole deposit and then demanded more money for problems and issues that weren't there or were done by the previous tenants.
They also let people into the house and showed people around with no warning or heads up with the first we knew about it when they knocked on the bedroom door.
Totally unacceptable way to treat people - especially students struggling financially.
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By : Student
Jul 17, 2018Absolutely agree they take your deposit for items that wernt even done by them at the start of the...
I don't recommend this ...
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1 Star Review
By : 'Y'
Services : Letting( As a Tenant )
Rent PCM : £325
Would you recommend ? : No
Postcode : ST4
Feb 13, 2018
People found this helpful4
I don't recommend this guys at all They're not professional to deal with they can't even solve small issues . look out there for loads of letting agents instead . Don't waste your time with them... Read Full Review
Comments on Agent Fees
Bad
Comments (0)I don't recommend this guys at all
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Y Adam said about Nicholas Humphreys
Services : Letting( As a Tenant )Date: 13th Feb 2018
I don't recommend this guys at all
They're not professional to deal with they can't even solve small issues .
look out there for loads of letting agents instead .
Don't waste your time with them .
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Rob Butters and his team in ...
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5 Star Review
By : 'Kev'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : ST1
Nov 12, 2017
People found this helpful0
Rob Butters and his team in Stoke have been excellent in finding tenants for out new HMO in Shelton. There has been excellent communication and very useful... Read Full Review
Comments on Agent Fees
I feel the agent fees are reasonable for the work undertaken.
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Kev Skingsley said about Nicholas Humphreys
Services : Letting( As a Owner )Date: 12th Nov 2017
Rob Butters and his team in Stoke have been excellent in finding tenants for out new HMO in Shelton. There has been excellent communication and very useful advice.
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I contacted Becky Thorpe a ...
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5 Star Review
Becky
By : 'J'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : ST
Oct 23, 2017
People found this helpful0
I contacted Becky Thorpe a couple of weeks ago in order to rent out one room in a student rental, I have to say she has been absolutely fantastic, she is professional and has kept me informed through out the whole process, she has returned calls and e mails quickly and efficiently, we now have a... Read Full Review
Comments on Agent Fees
I find the fees are very competative
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J Smith said about Nicholas Humphreys
Services : Letting( As a Owner )Date: 23rd Oct 2017
I contacted Becky Thorpe a couple of weeks ago in order to rent out one room in a student rental, I have to say she has been absolutely fantastic, she is professional and has kept me informed through out the whole process, she has returned calls and e mails quickly and efficiently, we now have a tenant in place and I am happy to recommend the company to anyone. A refreshing change and I will defiantly be using them again in future.
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Rob Butters and Becky have ...
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5 Star Review
By : 'Brian'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : ST
Sep 6, 2017
People found this helpful0
Rob Butters and Becky have given us excellent service over the past year or two. They have conducted property viewings, tenant credit checks etc with the utmost efficiency keeping me informed at every stage, we are now enjoying first class tenants in our propeeties. I would have no hesitation in... Read Full Review
Comments on Agent Fees
We feel we pay an appropriate fee for the service provided
Comments (0)Rob Butters and Becky have given us excellent service over the past year or two. They have conducted property viewings, tenant credit checks etc with the utmost efficiency keeping me informed at every stage, we are now enjoying first class tenants in our propeeties. I would have no hesitation in recommending Rob and Nicholas Humphreys to other Landlords..
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Brian Byrne said about Nicholas Humphreys
Services : Letting( As a Owner )Date: 6th Sep 2017
Rob Butters and Becky have given us excellent service over the past year or two. They have conducted property viewings, tenant credit checks etc with the utmost efficiency keeping me informed at every stage, we are now enjoying first class tenants in our propeeties. I would have no hesitation in recommending Rob and Nicholas Humphreys to other Landlords..
Brian Byrne
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