The UK's Largest Customer Review Website for the Property Industry

Radcliffe & Rust Logo

Radcliffe & Rust

5/5, 339 Reviews
99% Recommended

100% sales valuation accuracy

97% letting valuation accuracy

95% sales fee satisfaction

95% letting fee satisfaction

Contact Us
Our aim is for the people of Cambridge to instruct us to help them buy, sell, rent or let their home and leave with a justly positive view of Estate Agents.
"Recommend to never use these..."

Share On :  FacebookTwitter

1 Star Review
UserName

David

By : 'Kayleigh'
Services : Surveying()
Would you recommend ? : No
Postcode : CB5

10 Oct 2022
People found this helpful0

Recommend to never use these estate agents! Instead of completing a simple task of uploading my guarantor, Kaitlin Alway decided to leave early and head home. I spoke with Richard Rust, regarding my concerns about the delays of this, to which he responded “ About your guarantor, I don't care”. Despite me being back and forth with phone calls all afternoon, when I decided to make a complaint, Richard Rust then thought it was appropriate to state that my application is being withdrawn. He apparently was aware of this earlier on in that afternoon but failed to inform me of this.

Was this helpful?:

By : Richard Rust

11 Oct 2022

Thanks for taking the time to review us. We are sorry you are not pleased with our service. Kaitlin left the office to carry out viewings for the rest of the afternoon and did not leave early to go home. I explained that how the third party guarantor company works is irrelevant, as the landlord had already instructed us to re-list the property. You seem to have translated that to me saying I don’t care. The process of you applying for a property allowed you to have a guarantor added, as you would not have passed referencing alone. When the first guarantor failed referencing, a second guarantor was referenced. That second guarantor failed referencing. A third referee was then agreed to be referenced. It transpired that this third person didn’t fill out the referencing forms online. You then asked for a fourth reference to be carried out on another guarantor. You were asked if this person had any debt issues, but you were unable to confirm one way or another. Before we had time to add yet another guarantor to the referencing a third party company contacted us and explained that they could be a guarantor for you, in place of your fourth guarantor. During this time the landlord became increasingly frustrated at how long the referencing was taking, and told us that he didn’t want a third party company to be paid to act as your guarantor. This is something he nor I have come across and he instructed us to re-list the property in order to find an alternative tenant. His main worry was, if for some reason, we needed to rely on your third party guarantor company to pay any unpaid rent on your behalf, and that company was no longer trading, then there would be no way of pursuing it. I share the landlords worries. Whilst I have sympathy with your housing situation, and really hope you find a more suitable place soon, It is clear to me that you were given more than enough opportunities to have a guarantor pass referencing and it is unfortunate that all guarantors you presented failed their referencing. We are charged per tenant and guarantor reference and we are not able to pass any referencing costs onto tenants. You have been refunded your property application fee. In summary, I believe the landlord and my team were justified in re-listing the property to find an alternative tenant.


Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.

Your name*

Your email (not displayed)*

Comment*

Upload your files

Please upload file with .jpg, .jpeg or .pdf format

  Please tick the box if you work for this firm

Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.

Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Sales100.00%95%£40,000£1,050,000
Lettings97%95%£390£2,800
Review Statistics
From LandlordsFrom TenantsFrom VendorsFrom BuyersFrom Other
GoodBadGoodBadGoodBadGoodBadGoodBad
4818521170750101
Areas covered
  • Burwell
  • Cambridge
  • CB1
  • CB2
  • CB21
  • CB24
  • CB25
  • CB3
  • CB4
  • CB5
  • CB6
  • CB7
  • Cherry Hinton
  • Ely
  • Fordham
  • Fulbourn
  • Histon
  • Newmarket
  • Soham
  • Trumpington
Address

Radcliffe & Rust
Beacon Rise 150 Newmarket RoadCambridge, Cambridgeshire
CB5 8AX
01223 307898

Opening Hours
  1. Monday :
  2. Tuesday :
  3. Wednesday :
  4. Thursday :
  5. Friday :
  6. Saturday :
  7. Sunday :
  1. 09:00 - 18:00
  2. 09:00 - 18:00
  3. 09:00 - 18:00
  4. 09:00 - 18:00
  5. 09:00 - 17:00
  6. 09:00 - 13:00
  7. Closed
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Advertise on
  • ?Relocation Agent Network
  • ?National Homes Network
  • ?Move With Us
  • allAgents Portal
  • OnTheMarket
  • Rightmove
  • Zoopla
Social Media
FacebookTwitterEmail
Members of
logologologologologo
BRANCH ASSET
BRANCH ASSET
BRANCH ASSET
Katlin did a fantastic job in ...

Share On :  FacebookTwitter

5 Star Review
UserName

Kaitlin

By : 'Simon'
Branch : Cambridge, Beacon Rise 150 Newmarket Road
Services : Sales( As a Vendor )
Sold price : £310000
Would you recommend ? : Yes
Postcode : CB4

22 Apr 2025
People found this helpful0

Katlin did a fantastic job in selling my house. She performed over and above what anyone would expect. Many thanks a perfect ... Read Full Review

Comments (0)
Was this helpful?:
Couldnt recommend high ...

Share On :  FacebookTwitter

5 Star Review
UserName

Kaitlin

UserName

David

By : 'Emily'
Branch : Cambridge, Beacon Rise 150 Newmarket Road
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : CB7

25 Mar 2025
People found this helpful0

Couldnt recommend high enough, David first valued our house at the beginning of September 2024 & had sold it a week later. Kaitlin was incredible at negotiating the sale & kept in contact regularly. She always responded promptly & I never felt like I was in limbo or waiting a response, any concern ... Read Full Review

Comments (0)
Was this helpful?:
A great experience selling ...

Share On :  FacebookTwitter

5 Star Review
UserName

Richard

UserName

Kaitlin

By : 'Michael'
Branch : Cambridge, Beacon Rise 150 Newmarket Road
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : CB1

24 Mar 2025
People found this helpful0

A great experience selling our house with Radcliffe and Rust. From start to finish the team were completely professional in the manner they carried out their business. Our dealings were mainly with Richard and Kaitlin who at all times were completely up to speed on the ongoing dealings concluding ... Read Full Review

Comments (0)
Was this helpful?:
An excellent ...

Share On :  FacebookTwitter

5 Star Review
UserName

Helen

By : 'Carol'
Branch : Cambridge, Beacon Rise 150 Newmarket Road
Services : Letting( As a Owner )
Would you recommend ? : Yes

6 Mar 2025
People found this helpful0

I have always received excellent service from Radcliffe and Rust. Whom ever I have dealt with on the team have been quick to reply and courteous. I would especially like to mention Helen Holcombe, the Property Manager who is so helpful, supportive and goes that extra mile. This is very reassuring ... Read Full Review

Comments (0)
Was this helpful?:
Professional ...

Share On :  FacebookTwitter

5 Star Review
UserName

Kaitlin

UserName

Kaitlin

By : 'Khanh'
Branch : Cambridge, Beacon Rise 150 Newmarket Road
Services : Sales( As a Buyer )
Sold price : £510000
Would you recommend ? : Yes
Postcode : CB4

18 Feb 2025
People found this helpful0

Kaitlin was an amazing real estate agent who made my homebuying experience smooth and stressfree. She was responsive, and always had my best interests in mind. Even after the purchase was completed, she is still responding to my inquiries. It's really appreciated. Highly recommend Radcliffe & Rust ... Read Full Review

Comments (0)
Was this helpful?:
Working with Kaitlin to find ...

Share On :  FacebookTwitter

5 Star Review
UserName

Kaitlin

By : 'Gregory'
Branch : Cambridge, Beacon Rise 150 Newmarket Road
Services : Letting( As a Tenant )
Rent PCM : £1450
Would you recommend ? : Yes
Postcode : CB5

18 Feb 2025
People found this helpful0

Working with Kaitlin to find a home here in Cambridge was a delight. She was communicative and helpful in navigating the challenges of the current rental market. In the short time of living in the unit, she has continued to assist and direct our questions to the appropriate staff person. It has ... Read Full Review

Comments (0)
Was this helpful?:
Professional ...

Share On :  FacebookTwitter

5 Star Review
UserName

Kaitlin

By : 'Khanh'
Branch : Cambridge, Beacon Rise 150 Newmarket Road
Services : Sales( As a Buyer )
Sold price : £510000
Would you recommend ? : Yes
Postcode : CB4

16 Feb 2025
People found this helpful0

Kaitlin was an amazing real estate agent who made my homebuying experience smooth and stressfree. She was knowledgeable, responsive, and always had my best interests in mind. Highly ... Read Full Review

Comments (0)
Was this helpful?:
I have had an outstanding ...

Share On :  FacebookTwitter

5 Star Review
UserName

Kaitilin

UserName

Richard

By : 'Elizabeth'
Branch : Cambridge, Beacon Rise 150 Newmarket Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CB23

13 Feb 2025
People found this helpful0

I have had an outstanding experience with Radcliffe and Rust team, especially Kaitilin. The team is incredibly responsive and very much supportive. Thank ... Read Full Review

Comments (0)
Was this helpful?:
A+ ...

Share On :  FacebookTwitter

5 Star Review
UserName

Kaitlin

By : 'Hefin'
Branch : Cambridge, Beacon Rise 150 Newmarket Road
Services : Letting( As a Tenant )
Would you recommend ? : No

12 Feb 2025
People found this helpful0

Kaitlin was a pleasure to deal with—professional, knowledgeable, and always happy to help. She made the whole process smooth and stressfree, keeping us informed at every step. Her attention to detail and friendly approach really stood out. I wouldn’t hesitate to recommend her to anyone looking ... Read Full Review

Comments (0)
Was this helpful?:
Excellent, stress-free ...

Share On :  FacebookTwitter

5 Star Review
UserName

Kaitlin

By : 'NH'
Branch : Cambridge, Beacon Rise 150 Newmarket Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CB25

10 Feb 2025
People found this helpful0

Radcliffe & Rust have provided us with a truly stressfree service, unlike other letting agents we’ve dealt with. Kaitlin, in particular, has been fantastic—always quick to respond to emails and very accommodating with our requests. The whole process has been smooth and hasslefree, thanks to their ... Read Full Review

Comments (0)
Was this helpful?:
I thoroughly recommend ...

Share On :  FacebookTwitter

5 Star Review
UserName

Kaitlin

By : 'James'
Branch : Cambridge, Beacon Rise 150 Newmarket Road
Services : Sales( As a Vendor )
Would you recommend ? : Yes

10 Feb 2025
People found this helpful0

I thoroughly recommend Radcliffe & Rust, especially selling a shared ownership property. Kaitlin kept me well informed throughout the whole process. She was very professional and helpful as we navigated the intricacies of selling a shared ownership flat. Many ... Read Full Review

Comments (0)
Was this helpful?:
Highly ...

Share On :  FacebookTwitter

5 Star Review
UserName

Richard

By : 'Clare'
Branch : Cambridge, Beacon Rise 150 Newmarket Road
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : Yes
Postcode : CB1

28 Jan 2025
People found this helpful0

I have worked with Radcliffe & Rust on 2 seperate occasions in the last few years to get a valuation a flat in Cambridge. I found them to be extremely friendly and professional from start to finish and communication with the company (I dealt with Richard) was excellent. I would definitely highly ... Read Full Review

Comments (0)
Was this helpful?:
Review by R. ...

Share On :  FacebookTwitter

5 Star Review
UserName

Kaitlin

By : 'Roger'
Branch : Cambridge, Beacon Rise 150 Newmarket Road
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : CB5

7 Jan 2025
People found this helpful0

I have recently purchased a flat, the sale which was handled by Radcliffe and Rust. It was a complicated transaction which was handled with great efficiency and professionalism. I would like to mention in particular my liaison Ms Kaitlin, in whom nothing was too much. She is very positive, and I ... Read Full Review

Comments (0)
Was this helpful?:
Ms. Helen is ...

Share On :  FacebookTwitter

5 Star Review
UserName

Helen

By : 'Krista'
Branch : Cambridge, Beacon Rise 150 Newmarket Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CB5

20 Dec 2024
People found this helpful0

I moved to Cambridge, UK and had a very hard time finding a place to live. Then I met Ms. Helen Holcombe with Radcliffe and Rust and she was a GOD send. She held my hand through the entire leasing process, as I am from USA, and she made the process go by seamlessly. She continues to be a support ... Read Full Review

Comments (0)
Was this helpful?:
Excellent from start to ...

Share On :  FacebookTwitter

5 Star Review
UserName

Kaitlin

UserName

Richard

By : 'Sean'
Branch : Cambridge, Beacon Rise 150 Newmarket Road
Services : Sales( As a Vendor )
Sold price : £510000
Would you recommend ? : Yes
Postcode : CB4

20 Dec 2024
People found this helpful0

Excellent from start to finish, delivered on everything they said they would do. Everyone who I had the pleasure of contacting at Radcliffe & Rust where helpful, polite and knowledgeable. This is what all estate agents should be. They put us in touch with possibly the best conveyancing ... Read Full Review

Comments (0)
Was this helpful?:
Friendly & Efficient ...

Share On :  FacebookTwitter

5 Star Review
UserName

Kaitlin

UserName

Helen

By : 'Helen'
Branch : Cambridge, Beacon Rise 150 Newmarket Road
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : CB4

13 Dec 2024
People found this helpful0

The team at Radcliffe & Rust are professional and personable. They made the whole process of selling my home very straightforward, efficient and easy to understand. I like the family run/small business feel you get from the company. They really made what can be one of the most stressful ... Read Full Review

Comments (0)
Was this helpful?:
Really ...

Share On :  FacebookTwitter

5 Star Review
UserName

Kaitlin

By : 'Sinclair'
Branch : Cambridge, Beacon Rise 150 Newmarket Road
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : CB5

13 Nov 2024
People found this helpful0

This has been my first house purchase. Kaitlin was fantastic - very patient and understanding when I asked what might have been silly questions. She was very easy to get hold of on the phone and always happy to help. All of the staff in Radcliffe & Rust Cambridge were always very ... Read Full Review

Comments (0)
Was this helpful?:
I had a great experience ...

Share On :  FacebookTwitter

5 Star Review
UserName

Kaitlin

By : 'Donna'
Branch : Cambridge, Beacon Rise 150 Newmarket Road
Services : Sales( As a Vendor )
Sold price : £335000
Would you recommend ? : Yes
Postcode : CB8

28 Oct 2024
People found this helpful0

I had a great experience using Radcliffe and Rust to sell my property. From the valuation to the viewings and subsequent sale the communication from Kaitlin and Richard was fantastic. They were professional, respectful and always quick to respond to any queries. I would highly recommend ... Read Full Review

Comments (0)
Was this helpful?:
The staff is very friendly, ...

Share On :  FacebookTwitter

4 Star Review
UserName

Kaitlin

UserName

Richard

By : 'Alex'
Branch : Cambridge, Beacon Rise 150 Newmarket Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CB4

14 Oct 2024
People found this helpful0

The staff is very friendly, and the move-in/application process was ... Read Full Review

Comments (0)
Was this helpful?:
Highly recommended - ...

Share On :  FacebookTwitter

5 Star Review
UserName

Richard

UserName

Kaitlin

By : 'C'
Branch : Cambridge, Beacon Rise 150 Newmarket Road
Services : Sales( As a Vendor )
Sold price : £550000
Would you recommend ? : Yes
Postcode : CB4

10 Oct 2024
People found this helpful0

Can highly recommend Radcliffe & Rust. They were professional, effective, and responsive throughout the entire process. Richard took excellent photos and prepared a beautiful online walkthrough that really helped sell the property. He also organised someone for the floor plans, video, ... Read Full Review

Comments (0)
Was this helpful?:
1 - 20 of 339 items

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.

Last updated at 7/18/2019, 7:18:38 AM by allAgents