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Clan Gordon
4.9/5, 559 Reviews
97% Recommended
100% letting valuation accuracy
95% letting fee satisfaction
At Clan Gordon, we pride ourselves on providing exceptional customer service to our landlord and tenant clients. We provide a complete service - from property investment to lettings and property management - for Edinburgh landlords. Regulated by ARLA and RICS.
The UK's largest customer review website for the property industry.
Clan Gordon
Suite 67, Bonnington Bond,EH6 5NPCertified Customer Experience
Report Summary
Report generated on (02 May 2025 @ 21:49:14)
Customer Experience
Awards Won
Recent Customer Reviews From
Clients Of This Agent
Alex on 28th Apr 2025
5 Star Review
So far the best agency I've dealt with. Easy to reach and Gregor has been very helpful with all requests.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Gresilda on 23rd Apr 2025
5 Star Review
The first rented house we had in Edinburgh was from Clan Gordon. Every maintenance issue was dealt with highest urgency, no follow ups needed. Anna, the property manager, was very responsive on emails. They set the standards high. I believe that Clan Gordon is the best (How can I say this? Because I am now comparing them with my current letting agency.) I would prefer to rent again from them in the future.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Matteo on 16th Apr 2025
5 Star Review
I’ve been having a really positive experience as a tenant with Clan Gordon here in Edinburgh. Everything has gone smoothly from the very beginning — the viewing was wellorganised, the communication was clear, and the whole movingin process was stressfree. I haven’t run into any issues so far and I really appreciate the support I’ve had from Anna, my property manager.
She’s really professional but also approachable and friendly. Anytime I’ve had a question or needed something sorted, she’s been quick to respond and really helpful in finding a solution. It’s clear she genuinely cares and goes out of her way to make things easy tenants.
Overall, it’s been a great experience.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Farah Farah on 17th Mar 2025
5 Star Review
Had (and to have) a very pleasant experience with Clan Gordon Letting Agents from searching an apartment to arranging viewings to eventually applying the property I live in, moving in, etc. The staff are always very helpful and the entire letting process with them is very smooth and swift from my experience. Would definitely recommend dealing with them anyone searching an apartment.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Essi on 17th Mar 2025
5 Star Review
We rented with Clan Gordon 2,5 years and it was by far the best experience we have ever had with a letting agent in Scotland. Everything went smoothly, great communication from the whole team, and any issues in the flat were dealt with and fixed extremely fast. Zero complaints, I really wish there were more letting agents like this. Big thanks to Clan Gordon & especially our property manager Anna!
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
This document has been generated as a representation of customer reviews attributed to the agent/staff member on the allAgents.co.uk website as of 02/05/2025
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"Members are very good, but..."
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3 Star Review
Louise
By : 'Ranjit'
Services : Letting(As a Tenant)
Rent PCM : £950
Would you recommend ? : Yes
Postcode : EH11
20 Aug 2022
People found this helpful0
Members are very good, but few things they are lagging so much. Like 1st day we are being handover the key outside, whereas we were expecting a walkthrough. They dont maintain any documemt, hence it is very difficult for a new tenants in the UK. Complaints are acting very late.
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 100% | 95.00% | £400 | £3,500 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 171 | 4 | 360 | 13 | 0 | 0 | 0 | 0 | 11 | 0 |
Areas covered
- Edinburgh
- EH1
- EH10
- EH2
- EH3
- EH4
- EH5
- EH6
- EH7
- EH8
- EH9
Address
Clan Gordon
Suite 67, Bonnington Bond, Edinburgh, Midlothian
EH6 5NP
0131 555 4444
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 17:00
- 09:00 - 17:00
- 09:00 - 17:00
- 09:00 - 17:00
- 09:00 - 16:00
- Closed
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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So far the best agency I've ...
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5 Star Review
Gregor
By : 'Alex'
Branch : Edinburgh, Suite 67, Bonnington Bond
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EH7
29 Apr 2025
People found this helpful0
So far the best agency I've dealt with. Easy to reach and Gregor has been very helpful with all ... Read Full Review
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Alex said about Clan Gordon
Services : Letting( As a Tenant )Date: 28th Apr 2025
So far the best agency I've dealt with. Easy to reach and Gregor has been very helpful with all requests.
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A Satisfied ...
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5 Star Review
By : 'Gresilda'
Branch : Edinburgh, Suite 67, Bonnington Bond
Services : 2
Sold price : £1250
Would you recommend ? : Yes
Postcode : EH12
23 Apr 2025
People found this helpful
The first rented house we had in Edinburgh was from Clan Gordon. Every maintenance issue was dealt with highest urgency, no follow ups needed. Anna, the property manager, was very responsive on emails. They set the standards high. I believe that Clan Gordon is the best (How can I say this? Because ... Read Full Review
Comments (0)Was this helpful?:
Gresilda said about Clan Gordon
Services : 2Date: 23rd Apr 2025
The first rented house we had in Edinburgh was from Clan Gordon. Every maintenance issue was dealt with highest urgency, no follow ups needed. Anna, the property manager, was very responsive on emails. They set the standards high. I believe that Clan Gordon is the best (How can I say this? Because I am now comparing them with my current letting agency.) I would prefer to rent again from them in the future.
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Smooth ...
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5 Star Review
By : 'Matteo'
Branch : Edinburgh, Suite 67, Bonnington Bond
Services : 2
Would you recommend ? : Yes
Postcode : EH7
16 Apr 2025
People found this helpful
I’ve been having a really positive experience as a tenant with Clan Gordon here in Edinburgh. Everything has gone smoothly from the very beginning — the viewing was wellorganised, the communication was clear, and the whole movingin process was stressfree. I haven’t run into any issues so far and I ... Read Full Review
Comments (0)I’ve been having a really positive experience as a tenant with Clan Gordon here in Edinburgh. Everything has gone smoothly from the very beginning — the viewing was wellorganised, the communication was clear, and the whole movingin process was stressfree. I haven’t run into any issues so far and I really appreciate the support I’ve had from Anna, my property manager.
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Matteo said about Clan Gordon
Services : 2Date: 16th Apr 2025
I’ve been having a really positive experience as a tenant with Clan Gordon here in Edinburgh. Everything has gone smoothly from the very beginning — the viewing was wellorganised, the communication was clear, and the whole movingin process was stressfree. I haven’t run into any issues so far and I really appreciate the support I’ve had from Anna, my property manager.
She’s really professional but also approachable and friendly. Anytime I’ve had a question or needed something sorted, she’s been quick to respond and really helpful in finding a solution. It’s clear she genuinely cares and goes out of her way to make things easy tenants.
Overall, it’s been a great experience.
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My perfect experience with ...
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5 Star Review
By : 'Farah'
Branch : Edinburgh, Suite 67, Bonnington Bond
Services : Letting( As a Tenant )
Rent PCM : £1195
Would you recommend ? : Yes
Postcode : EH5
17 Mar 2025
People found this helpful
Had (and to have) a very pleasant experience with Clan Gordon Letting Agents from searching an apartment to arranging viewings to eventually applying the property I live in, moving in, etc. The staff are always very helpful and the entire letting process with them is very smooth and swift from ... Read Full Review
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Farah Farah said about Clan Gordon
Services : Letting( As a Tenant )Date: 17th Mar 2025
Had (and to have) a very pleasant experience with Clan Gordon Letting Agents from searching an apartment to arranging viewings to eventually applying the property I live in, moving in, etc. The staff are always very helpful and the entire letting process with them is very smooth and swift from my experience. Would definitely recommend dealing with them anyone searching an apartment.
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Happy ...
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5 Star Review
Anna
By : 'Essi'
Branch : Edinburgh, Suite 67, Bonnington Bond
Services : Letting( As a Tenant )
Would you recommend ? : Yes
17 Mar 2025
People found this helpful0
We rented with Clan Gordon 2,5 years and it was by far the best experience we have ever had with a letting agent in Scotland. Everything went smoothly, great communication from the whole team, and any issues in the flat were dealt with and fixed extremely fast. Zero complaints, I really wish there ... Read Full Review
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Essi said about Clan Gordon
Services : Letting( As a Tenant )Date: 17th Mar 2025
We rented with Clan Gordon 2,5 years and it was by far the best experience we have ever had with a letting agent in Scotland. Everything went smoothly, great communication from the whole team, and any issues in the flat were dealt with and fixed extremely fast. Zero complaints, I really wish there were more letting agents like this. Big thanks to Clan Gordon & especially our property manager Anna!
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An honest ...
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5 Star Review
Hannah
By : 'Luke'
Branch : Edinburgh, Suite 67, Bonnington Bond
Services : Letting( As a Owner )
Sold price : £1650
Would you recommend ? : Yes
Postcode : EH12
11 Mar 2025
People found this helpful0
I decided to rent out my Edinburgh home with Clan Gordon living abroad, and the experience has been excellent. From the very start, Hannah made everything straightforward and stressfree, and she’s been a pleasure to work with. The entire team is highly efficient and professional, handling ... Read Full Review
Comments on Agent Fees
Well worth it
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Luke said about Clan Gordon
Services : Letting( As a Owner )Date: 11th Mar 2025
I decided to rent out my Edinburgh home with Clan Gordon living abroad, and the experience has been excellent. From the very start, Hannah made everything straightforward and stressfree, and she’s been a pleasure to work with. The entire team is highly efficient and professional, handling everything seamlessly behind the scenes. I couldn’t be happier with their service—thank you all!
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Come and join the Clan ...
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5 Star Review
Anna
By : 'Aged'
Branch : Edinburgh, Suite 67, Bonnington Bond
Services : Letting( As a Owner )
Sold price : £1400
Would you recommend ? : Yes
Postcode : EH9
7 Mar 2025
People found this helpful0
Our son lives in America and I am close to London so I help to look after his Edinburgh flat. We switched to Clan Gordon two years ago after our original agents were taken over yet again and Hannah made the change very straightforward. We have found the CG staff pleasant and extremely efficient and ... Read Full Review
Comments (0)Our son lives in America and I am close to London so I help to look after his Edinburgh flat. We switched to Clan Gordon two years ago after our original agents were taken over yet again and Hannah made the change very straightforward. We have found the CG staff pleasant and extremely efficient and we wish we had joined the Clan much earlier.
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Aged Parent said about Clan Gordon
Services : Letting( As a Owner )Date: 7th Mar 2025
Our son lives in America and I am close to London so I help to look after his Edinburgh flat. We switched to Clan Gordon two years ago after our original agents were taken over yet again and Hannah made the change very straightforward. We have found the CG staff pleasant and extremely efficient and we wish we had joined the Clan much earlier.
We particularly like the fact that they only operate locally and all maintenance work is handled through a trusted network of skilled tradesmen rather than a jackofalltrades inhouse subsidiary whose competence can be highly suspect. We also find CG’s landlord property records very comprehensive and easy to access on line.
Anna and the team have recently overseen the complete refurbishment of our flat which would have been impossible to achieve at arm’s length without their help. We and the tenants are delighted with the result.
My only concern is that Clan Gordon themselves might be taken over at some stage !
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Relaxed ...
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5 Star Review
Hannah
Gregor
By : 'Isobel'
Branch : Edinburgh, Suite 67, Bonnington Bond
Services : Letting( As a Owner )
Would you recommend ? : Yes
2 Mar 2025
People found this helpful0
As a landlord of Clan Gordon I cannot recommend them highly enough. They have given me 100% service regarding the letting of my flat in Trinity from my first meeting with Hannah who guided me through the letting procedure to the efficient communication between Clan Gordon & myself. Because of ... Read Full Review
Comments (0)As a landlord of Clan Gordon I cannot recommend them highly enough. They have given me 100% service regarding the letting of my flat in Trinity from my first meeting with Hannah who guided me through the letting procedure to the efficient communication between Clan Gordon & myself.
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Isobel Reay said about Clan Gordon
Services : Letting( As a Owner )Date: 2nd Mar 2025
As a landlord of Clan Gordon I cannot recommend them highly enough. They have given me 100% service regarding the letting of my flat in Trinity from my first meeting with Hannah who guided me through the letting procedure to the efficient communication between Clan Gordon & myself.
Because of their comprehensive service, I have been able to relax and leave the responsibility of being a landlord to them.
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Great letting ...
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5 Star Review
Gregor
By : 'Annika'
Branch : Edinburgh, Suite 67, Bonnington Bond
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EH6
26 Feb 2025
People found this helpful0
Great experience so far. Gregor and team are easy to communicate with and an issue ever comes up, very quick to resolve ... Read Full Review
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Annika said about Clan Gordon
Services : Letting( As a Tenant )Date: 26th Feb 2025
Great experience so far. Gregor and team are easy to communicate with and an issue ever comes up, very quick to resolve it.
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Best Letting ...
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5 Star Review
Krisztina
By : 'Waqas'
Branch : Edinburgh, Suite 67, Bonnington Bond
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EH5
27 Jan 2025
People found this helpful0
Best Letting Agency. Treats you like a family and keep you worry free so you can focus on your job. Always there your help no matter what time or day it ... Read Full Review
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Waqas said about Clan Gordon
Services : Letting( As a Tenant )Date: 27th Jan 2025
Best Letting Agency. Treats you like a family and keep you worry free so you can focus on your job. Always there your help no matter what time or day it is.
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Great experience so far in ...
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5 Star Review
By : 'Laura'
Branch : Edinburgh, Suite 67, Bonnington Bond
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EH7
24 Jan 2025
People found this helpful0
Great experience so far in securing my property through Clan Gordon. All staff I’ve dealt with have been extremely helpful and efficient. Really ... Read Full Review
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Laura said about Clan Gordon
Services : Letting( As a Tenant )Date: 24th Jan 2025
Great experience so far in securing my property through Clan Gordon. All staff I’ve dealt with have been extremely helpful and efficient. Really impressed
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Highly ...
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5 Star Review
Malin
By : 'dario'
Branch : Edinburgh, Suite 67, Bonnington Bond
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EH17
6 Jan 2025
People found this helpful0
A serious company, attentive to requests, quick in responses and resolutions. Friendly and courteous staff, highly ... Read Full Review
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dario sciancalepore said about Clan Gordon
Services : Letting( As a Tenant )Date: 6th Jan 2025
A serious company, attentive to requests, quick in responses and resolutions. Friendly and courteous staff, highly recommended.
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Excellent ...
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5 Star Review
Anna
By : 'Michal'
Branch : Edinburgh, Suite 67, Bonnington Bond
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EH11
5 Dec 2024
People found this helpful0
I was with Clan Gordon for the last 8 years and I had always a great experience. People were very friendly and all the matters were dealt quickly and efficiently. Special thanks to the property manager Anna Furdal for being a very helpful and caring ... Read Full Review
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Michal Jesionowski said about Clan Gordon
Services : Letting( As a Tenant )Date: 5th Dec 2024
I was with Clan Gordon for the last 8 years and I had always a great experience. People were very friendly and all the matters were dealt quickly and efficiently. Special thanks to the property manager Anna Furdal for being a very helpful and caring person.
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Just began a tenancy managed ...
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5 Star Review
Anna
Mike
By : 'JOSE'
Branch : Edinburgh, Suite 67, Bonnington Bond
Services : Letting( As a Tenant )
Rent PCM : £1600
Would you recommend ? : Yes
Postcode : EH7
22 Oct 2024
People found this helpful0
Just began a tenancy managed by ClanGordon, excellent communication pathways and quick turnaround time to respond to questions (even for escalations to landlord). Clear expectation on how to contact them and when; really looking forward to a strong ... Read Full Review
Comments (0)Just began a tenancy managed by ClanGordon, excellent communication pathways and quick turnaround time to respond to questions (even for escalations to landlord).
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JOSE LAVADO said about Clan Gordon
Services : Letting( As a Tenant )Date: 22nd Oct 2024
Just began a tenancy managed by ClanGordon, excellent communication pathways and quick turnaround time to respond to questions (even for escalations to landlord).
Clear expectation on how to contact them and when; really looking forward to a strong relationship.
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Excellent Edinburgh letting ...
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5 Star Review
Anna
By : 'Sam'
Branch : Edinburgh, Suite 67, Bonnington Bond
Services : Letting( As a Tenant )
Rent PCM : £940
Would you recommend ? : Yes
Postcode : EH6
17 Oct 2024
People found this helpful0
We were tenants with Clan Gordon for around three years and they were really excellent to deal with. Anna, our property manager was helpful, prompt coming back to enquiries and we just always felt like they were across everything which gave us real peace of mind. Anytime we dealt with anyone else ... Read Full Review
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Sam said about Clan Gordon
Services : Letting( As a Tenant )Date: 16th Oct 2024
We were tenants with Clan Gordon for around three years and they were really excellent to deal with. Anna, our property manager was helpful, prompt coming back to enquiries and we just always felt like they were across everything which gave us real peace of mind. Anytime we dealt with anyone else in the team, this experience was replicated and we only left because we bought a property. With extensive experience renting over the last 12 years, this experience is definitely not the norm, so thanks Anna and the full Clan Gordon team
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1 Star Review
Gregor
By : 'Hayley'
Branch : Edinburgh, Suite 67, Bonnington Bond
Services : Letting( As a Tenant )
Rent PCM : £10
Would you recommend ? : No
Postcode : EH17
16 Oct 2024
People found this helpful0
Below is an email on check out to Clan Gordon outlining their unethical and unprofessional behaviour towards tenants and home owners. Needless to say we are pursing this through our deposit scheme but i would warn tenants to think carefully before selecting this agency and homeowners based on their ... Read Full Review
Comments (1)Below is an email on check out to Clan Gordon outlining their unethical and unprofessional behaviour towards tenants and home owners. Needless to say we are pursing this through our deposit scheme but i would warn tenants to think carefully before selecting this agency and homeowners based on their lack of regard for the property.
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Hayley said about Clan Gordon
Services : Letting( As a Tenant )Date: 15th Oct 2024
Below is an email on check out to Clan Gordon outlining their unethical and unprofessional behaviour towards tenants and home owners. Needless to say we are pursing this through our deposit scheme but i would warn tenants to think carefully before selecting this agency and homeowners based on their lack of regard for the property.
******
Whilst disappointed by mail and way in which Clan Gordon chooses to operate, I cannot say I am surprised.
The property was left in excellent condition having been professionally cleaned by an external company.
When Clan Gordon decided to take over the tenancy based on the landlords decision to change agency, we made them aware of various issues that were faced on check in, this included:
- Damage to the walls, redecoration needed – As noted by the agency at the time in writing
- Lack of cleaning – Documented and agreed with agent on entry
- Marks and stains on the carpet – note previous owners had a dog and this was evident
- Lack of cleaning of bathrooms, sink and appliances
- No maintenance of the garden
- Leaving of rubbish, full bins, rubbish in the garden and on driveway
We had agreed with the previous agent that given we had to pay for an agency to clean on entry we would not be expected to clean on leaving, but we did this anyway out of courtesy and pride.
I made you aware of all these issues and asked you to acknowledge and agree this in writing prior to signing an agreement with you, all of which was done. The fact that you choose now to disregard and ignore previous correspondence, requesting I submit everything again – inspite of my reminding you prior to check out is at best incompetence.
Between the period of April when you took over the property and September, Clan Gordon entered on 4 separate occasions:
1) To check the property and confirm its state
2) To recheck the property and supply missing safety equipment (although this viewing happened no equipment was provided)
3) To take photos of the property for marketing
4) To conduct a series of back to back viewings of the property in our absence over morning
On the final occasion on returning to the property damage to an upper bedroom window was found and reported immediately. Clan Gordon acknowledged this damage happened during the viewing and agreed to resolve. This was also documented in writing. At no stage did you suggest that we would be responsible for damage caused during your visit and I find it unethical that you should wait for a check our report and decide to pass the cost onto the tenancy. Does this bullying approach usually work for you?
Unfortunately, despite asking numerous times you personally declined to meet me at check out on the Friday, despite asking weeks in advance and being told by colleague that this would happen (again all in writing). I have no responsibility for the property between my period of exit and your entry and no way of knowing who has been present/ has not having recorded the return of my keys.
I feel very strongly that Clan Gordan operates in an unethical manner, and I will wait and pursue this through the appropriate avenue of the Deposit Scheme company. Whilst I recognise this means I will wait longer for my despot to be returned; I am willing to wait as I think this behaviour should be exposed to save other tenants facing similar challenges that might not be able to wait for funds. This property has been subject to a series of debt collection agencies for the owners, again reported to you and it seems as though this is a futile attempt at cash creation.
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By : Coral Burgess
4 Dec 2024As the landlord of the mentioned property I wish to dispute the condition the property was left in following the tenants exit. A full report containing pictures was provide by Clan Gordon which, due...
A very professional and ...
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5 Star Review
Hannah
Euan
By : 'Georg'
Branch : Edinburgh, Suite 67, Bonnington Bond
Services : Letting( As a Owner )
Rent PCM : £1500
Would you recommend ? : Yes
Postcode : EH4
4 Oct 2024
People found this helpful0
Clan Gordon helped me a lot with the renovation and letting of my flat in Edinburgh. The staff are always very friendly and ... Read Full Review
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Georg said about Clan Gordon
Services : Letting( As a Owner )Date: 3rd Oct 2024
Clan Gordon helped me a lot with the renovation and letting of my flat in Edinburgh. The staff are always very friendly and helpful.
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Couldn't be happier ...
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5 Star Review
By : 'Andrew'
Branch : Edinburgh, Suite 67, Bonnington Bond
Services : Letting( As a Owner )
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : EH7
31 Aug 2024
People found this helpful0
Couldn't be happier with Clan Gordon they have been very attentive and responsive to any issues with the tenants ... Read Full Review
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Andrew Phillips said about Clan Gordon
Services : Letting( As a Owner )Date: 31st Aug 2024
Couldn't be happier with Clan Gordon they have been very attentive and responsive to any issues with the tenants needs.
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Good communication, quick to ...
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5 Star Review
By : 'Anna'
Branch : Edinburgh, Suite 67, Bonnington Bond
Services : Letting( As a Tenant )
Rent PCM : £850
Would you recommend ? : Yes
Postcode : EH5
31 Aug 2024
People found this helpful0
Good communication, quick to reply. Usually quite helpful with ... Read Full Review
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Anna said about Clan Gordon
Services : Letting( As a Tenant )Date: 31st Aug 2024
Good communication, quick to reply. Usually quite helpful with advice.
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Lovely ...
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5 Star Review
By : 'Ronja'
Branch : Edinburgh, Suite 67, Bonnington Bond
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : EH7
31 Aug 2024
People found this helpful0
Never had any problems, super quick reply at all times and anything maintenance-related was resolved very ... Read Full Review
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Ronja Kremer said about Clan Gordon
Services : Letting( As a Tenant )Date: 31st Aug 2024
Never had any problems, super quick reply at all times and anything maintenance-related was resolved very quickly.
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 2/15/2024, 7:29:38 AM by allAgents
