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Wimbledon, London SW19
3.1/5, 40 Reviews
44% Recommended
100% sales valuation accuracy
33% letting valuation accuracy
100% sales fee satisfaction
50% letting fee satisfaction
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"Where do I start … ..."
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1 Star Review
By : 'S'
Services : Letting(As a Tenant)
Rent PCM : £1700
Would you recommend ? : No
Postcode : N2
Dec 22, 2021
People found this helpful1
Where do I start … it went wrong from the very beginning, I guess. I asked for my landlord’s contact details when we moved in to our flat but was ignored. We moved in on Xmas eve and realised on Xmas day that the shower was not working. KFH of course had already closed for the holidays and left us with no way to contact neither them nor the landlord meaning that we had to live without any hot water until January. Brrr. Did we get an apology when they finally got back from the holidays? Nope. It’s not improved since then. When it was time to negotiate a renewal, they gave us wrong legal advice, ignored us for 10 weeks, sent rather misleading emails (that looked like they tried to make us pay extra fees) and then called me a time-waster and threatened us with eviction … five-star service, guys. Well done.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £785,000 | £785,000 |
| Lettings | 33% | 50% | £1,250 | £2,850 |
Address
Kinleigh Folkard & Hayward
49 Wimbledon Hill Road, London, Greater London
SW19 7QW
020 8944 4000
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Kinleigh Folkard & Hayward Branches (View All 71)
Fredy Wykes ...
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4 Star Review
Fred
By : 'dewaldt'
Services : Letting( As a Tenant )
Sold price : £4250
Would you recommend ? : Yes
Postcode : SW19
Mar 3, 2025
People found this helpful0
Fred was very well organized, responded in a timely manner and was always available to help Fred's friendly manner made him easily approachable and sped up the process of finalising our tenancy agreement. We enjoyed working with him and would do so again in... Read Full Review
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dewaldt jacobs said about Kinleigh Folkard & Hayward
Services : Letting( As a Tenant )Date: 3rd Mar 2025
Fred was very well organized, responded in a timely manner and was always available to help Fred's friendly manner made him easily approachable and sped up the process of finalising our tenancy agreement. We enjoyed working with him and would do so again in future.
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Urgent Complaint Regarding ...
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1 Star Review
By : 'SHARIQ'
Services : Letting( As a Owner )
Rent PCM : £2850
Would you recommend ? : No
Postcode : SW15
Nov 4, 2024
People found this helpful0
Urgent Complaint Regarding Unauthorized Actions by Rohan, Lettings Manager, Putney Branch Dated: 02-NOV-2024 The Property Redress Scheme Dear Kinleigh Folkard & Hayward Management, I am writing to express my deep concern and disappointment regarding the actions of Rohan, the... Read Full Review
Comments (0)Urgent Complaint Regarding Unauthorized Actions by Rohan, Lettings Manager, Putney Branch
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SHARIQ TARIQ said about Kinleigh Folkard & Hayward
Services : Letting( As a Owner )Date: 4th Nov 2024
Urgent Complaint Regarding Unauthorized Actions by Rohan, Lettings Manager, Putney Branch
Dated: 02-NOV-2024
The Property Redress Scheme
Dear Kinleigh Folkard & Hayward Management,
I am writing to express my deep concern and disappointment regarding the actions of Rohan, the Lettings Manager at your Putney branch.
I am a joint owner of 77 Putney High Street and 3 Token Yard, London SW15 1SR, along with Faizan Tariq and two other individuals. It has come to my attention that Rohan has, without proper authorization, let these properties and has been disbursing rental income to the other joint owners, who do not possess the legal authority to receive or manage these funds on our behalf.
As a reputable estate agency, Kinleigh Folkard & Hayward is obligated to adhere to strict legal and ethical standards, including conducting thorough ownership checks and complying with anti-money laundering regulations. However, Rohan's failure to perform these essential due diligence procedures has resulted in a serious breach of trust and potential legal ramifications.
I am particularly concerned about the following:
1. Unauthorized Letting: Rohan proceeded to let the properties without obtaining explicit consent from all joint owners.
2. Negligence in Ownership Verification: He failed to verify the ownership status of the properties and the authority of the other joint owners to receive rental income.
3. Breach of Anti-Money Laundering Regulations: Rohan did not conduct the necessary checks to ensure compliance with anti-money laundering regulations.
I demand that Kinleigh Folkard & Hayward take immediate action to rectify this situation and ensure that all future transactions involving these properties are conducted with utmost care and transparency.
I reserve the right to escalate this matter to the following regulatory bodies:
1. The Property Ombudsman
2. The Approved Code Scheme
3. SafeAgent Accreditation Scheme
4. Financial Conduct Authority (FCA)
I trust that you will address this issue promptly and professionally. I look forward to a swift resolution to this matter.
Sincerely,
SHARIQ TARIQ
Owner
77 Putney High Street and 3 Token Yard, London SW15 1SR
Tel: 00923004001662
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Very friendly and ...
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5 Star Review
Fred
By : 'Y'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : NW10
Aug 28, 2024
People found this helpful0
Very friendly and professional I always relying on them of getting their rent on time and also dealing with any of the... Read Full Review
Comments (0)Very friendly and professional
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Y Farrah said about Kinleigh Folkard & Hayward
Services : Letting( As a Owner )Date: 28th Aug 2024
Very friendly and professional
I always relying on them of getting their rent on time and also dealing with any of the issues
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Bunch of useless ,they ...
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1 Star Review
By : 'Diego'
Services : Letting( As a Tenant )
Rent PCM : £1500
Would you recommend ? : No
Postcode : NW6
Jan 29, 2024
People found this helpful0
Bunch of useless ,they don’t know nothing of what they are doing ,basically a group of fail people with tie with pretensions and bully trying to scare me with their solicitors The repairs in the house still wainting to be done Feel sorry for the guys because they have only another job ... Read Full Review
Comments (0)Bunch of useless ,they don’t know nothing of what they are doing ,basically a group of fail people with tie with pretensions and bully trying to scare me with their solicitors
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Diego soto said about Kinleigh Folkard & Hayward
Services : Letting( As a Tenant )Date: 29th Jan 2024
Bunch of useless ,they don’t know nothing of what they are doing ,basically a group of fail people with tie with pretensions and bully trying to scare me with their solicitors
The repairs in the house still wainting to be done
Feel sorry for the guys because they have only another job choice and is macdonals
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Bunch of useless ,they ...
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1 Star Review
By : 'Diego'
Services : Letting( As a Tenant )
Rent PCM : £1500
Would you recommend ? : No
Postcode : NW6
Jan 29, 2024
People found this helpful0
Bunch of useless ,they don’t know nothing of what they are doing ,basically a group of fail people with tie with pretensions and bully trying to scare me with their solicitors The repairs in the house still wainting to be done Feel sorry for the guys because they have only another job ... Read Full Review
Comments (0)Bunch of useless ,they don’t know nothing of what they are doing ,basically a group of fail people with tie with pretensions and bully trying to scare me with their solicitors
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Diego soto said about Kinleigh Folkard & Hayward
Services : Letting( As a Tenant )Date: 29th Jan 2024
Bunch of useless ,they don’t know nothing of what they are doing ,basically a group of fail people with tie with pretensions and bully trying to scare me with their solicitors
The repairs in the house still wainting to be done
Feel sorry for the guys because they have only another job choice and is macdonals
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I had receive a very good ...
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5 Star Review
Elijah
By : 'Maria'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW19
Oct 26, 2023
People found this helpful0
I had receive a very good service from Elijah. He was very helpful with all my rent process. I am truly satisfied and happy. My flat is beautiful and very modern. I love... Read Full Review
Comments (0)I had receive a very good service from Elijah.
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Maria Do Carmo Vanduno said about Kinleigh Folkard & Hayward
Services : Letting( As a Tenant )Date: 26th Oct 2023
I had receive a very good service from Elijah.
He was very helpful with all my rent process.
I am truly satisfied and happy.
My flat is beautiful and very modern.
I love it
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I recently purchased a ...
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5 Star Review
Jimmy
Maryam
By : 'Satarupa'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SW19
Aug 3, 2023
People found this helpful0
I recently purchased a property through KFH and Jimmy’s team was extremely helpful. Special word of appreciation and gratitude to Maryam who was highly engaged in our needs and was sensitive to what we as buyer required. The team was proactive and had an excellent line up of properties to ... Read Full Review
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Satarupa said about Kinleigh Folkard & Hayward
Services : Sales( As a Buyer )Date: 3rd Aug 2023
I recently purchased a property through KFH and Jimmy’s team was extremely helpful. Special word of appreciation and gratitude to Maryam who was highly engaged in our needs and was sensitive to what we as buyer required. The team was proactive and had an excellent line up of properties to show us. I will certainly be reaching out to Jimmy and Maryam for my next purchase or sale as the case many be.
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dom at wimbledon branch of ...
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5 Star Review
By : 'mike'
Services : Letting( As a Tenant )
Rent PCM : £1825
Would you recommend ? : No
Postcode : SW19
Jan 25, 2023
People found this helpful0
dom at wimbledon branch of kfh handled my letting i was kept informed all the way through the process first... Read Full Review
Comments (0)dom at wimbledon branch of kfh handled my letting
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mike said about Kinleigh Folkard & Hayward
Services : Letting( As a Tenant )Date: 25th Jan 2023
dom at wimbledon branch of kfh handled my letting
i was kept informed all the way through the process
first rate.
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I just bought a flat and they ...
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1 Star Review
By : 'Lizzy'
Services : Property Management
Would you recommend ? : No
Postcode : E1W
Aug 30, 2022
People found this helpful0
I just bought a flat and they manage the apartment complex I'm in. I got a letter that was back dated 6 weeks before demanding payment. In addition, on the letter the account name they gave didn't match the account details when I attempted to make payment through my high street bank.... Read Full Review
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Lizzy Coad said about Kinleigh Folkard & Hayward
Services : Property Management( )Date: 30th Aug 2022
I just bought a flat and they manage the apartment complex I'm in. I got a letter that was back dated 6 weeks before demanding payment. In addition, on the letter the account name they gave didn't match the account details when I attempted to make payment through my high street bank. When I emailed to ask for confirmation it wasn't a scam I was ignored. I am actually trying to pay them and they can't even bother to respond to my email and its been two weeks. They manage the property and receiving the funds is a core part of the service they are engaged for.
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KFH Wimbledon is a great ...
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5 Star Review
Albertas
By : 'Nash'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW15
Jun 19, 2022
People found this helpful0
KFH Wimbledon is a great company and the staff are super friendly and helpful. Albert is one of the agent's which I've been in contact with, He was super friendly and what a nice person to deal with! He was assisting us in finding a new property to... Read Full Review
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Nash Lutchmiah said about Kinleigh Folkard & Hayward
Services : Letting( As a Tenant )Date: 19th Jun 2022
KFH Wimbledon is a great company and the staff are super friendly and helpful. Albert is one of the agent's which I've been in contact with, He was super friendly and what a nice person to deal with! He was assisting us in finding a new property to rent
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Terrible ...
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1 Star Review
By : 'F'
Services : Letting( Property Management )
Would you recommend ? : No
Postcode : SE20
Mar 18, 2022
People found this helpful1
Absolutely terrible. Quick to show you property or for them to show new tenants. However when it comes to fixing maintenance issues the property managers are negligent, slow and unaccountable. I'm sure there's decent ones who do their job but we were... Read Full Review
Comments (0)Absolutely terrible.
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F Olayinka said about Kinleigh Folkard & Hayward
Services : Letting( Property Management )Date: 18th Mar 2022
Absolutely terrible.
Quick to show you property or for them to show new tenants.
However when it comes to fixing maintenance issues the property managers are negligent, slow and unaccountable.
I'm sure there's decent ones who do their job but we were unfortunate.
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Where do I start … ...
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1 Star Review
By : 'S'
Services : Letting( As a Tenant )
Rent PCM : £1700
Would you recommend ? : No
Postcode : N2
Dec 22, 2021
People found this helpful1
Where do I start … it went wrong from the very beginning, I guess. I asked for my landlord’s contact details when we moved in to our flat but was ignored. We moved in on Xmas eve and realised on Xmas day that the shower was not working. KFH of course had already closed for the... Read Full Review
Comments (0)Where do I start … it went wrong from the very beginning, I guess. I asked for my landlord’s contact details when we moved in to our flat but was ignored. We moved in on Xmas eve and realised on Xmas day that the shower was not working. KFH of course had already closed for the holidays and left us with no way to contact neither them nor the landlord meaning that we had to live without any hot water until January. Brrr. Did we get an apology when they finally got back from the holidays? Nope.
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S said about Kinleigh Folkard & Hayward
Services : Letting( As a Tenant )Date: 22nd Dec 2021
Where do I start … it went wrong from the very beginning, I guess. I asked for my landlord’s contact details when we moved in to our flat but was ignored. We moved in on Xmas eve and realised on Xmas day that the shower was not working. KFH of course had already closed for the holidays and left us with no way to contact neither them nor the landlord meaning that we had to live without any hot water until January. Brrr. Did we get an apology when they finally got back from the holidays? Nope.
It’s not improved since then. When it was time to negotiate a renewal, they gave us wrong legal advice, ignored us for 10 weeks, sent rather misleading emails (that looked like they tried to make us pay extra fees) and then called me a time-waster and threatened us with eviction … five-star service, guys. Well done.
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KFH is a really bad property ...
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1 Star Review
By : 'Stephen'
Services : Property Management
Would you recommend ? : No
Postcode : SW2
Dec 20, 2021
People found this helpful2
KFH is a really bad property management company. They have increased monthly charges by 30% (now £400 a month for a 1 bed flat where it was £300 pre pandemic) and refused to explain why. They do not respond to complaints. Flats have regular issues with leaks and subsequent and... Read Full Review
Comments (2)Was this helpful?:
Stephen said about Kinleigh Folkard & Hayward
Services : Property Management( )Date: 20th Dec 2021
KFH is a really bad property management company. They have increased monthly charges by 30% (now £400 a month for a 1 bed flat where it was £300 pre pandemic) and refused to explain why. They do not respond to complaints. Flats have regular issues with leaks and subsequent and they do nothing about it except promise to schedule works which never happen. Exterior decoration has been neglected to the point all the plaster is flaking off the balconies. The gardening company they hire urinate in the flower beds when they think nobody is looking. It took five years to install fire doors following the recommendation of the fire brigade following Grenfell. They are rude and defensive when you do have contact. No AGM this year to allow proper scrutiny. I am at the point of going to the ombudsman to have them investigated and will be seeking legal advice. I feel really sorry for the excellent care taker who must receive the brunt of this through no fault of his own. Currently gathering support for their removal. If you can avoid this company do, they are a disgrace, they simply take your money with very little to be seen in return.
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By : James Cassidy - Burlington Estates
Jan 11, 2022Hi Stephen, Sorry to hear that the service levels you are currently receiving from KHF are not what you would expect from your managing agent. Please see a link to our website below. We are...
Overall extremely ...
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1 Star Review
By : 'Ariana'
Services : Letting( As a Tenant )
Rent PCM : £1450
Would you recommend ? : No
Postcode : SW20
Nov 8, 2021
People found this helpful0
Overall extremely disappointing experience. Property management service is virtually inexistent. We have been without hot water or heating for the past 5 weeks, called and emailed numerous times with no results. Our property manager has been on leave for 3 out of the 5 week and despite requesting... Read Full Review
Comments (0)Overall extremely disappointing experience.
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Ariana Saki said about Kinleigh Folkard & Hayward
Services : Letting( As a Tenant )Date: 8th Nov 2021
Overall extremely disappointing experience.
Property management service is virtually inexistent.
We have been without hot water or heating for the past 5 weeks, called and emailed numerous times with no results.
Our property manager has been on leave for 3 out of the 5 week and despite requesting we get appointed a different manager, we have been completely ignored.
While the process of actually renting the flat was efficient, I would absolutely not recommend KFH to any prospective tenants.
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Terrible service and lazy ...
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1 Star Review
By : 'Teik'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SE11
Jun 24, 2021
People found this helpful0
Terrible service and lazy staff ! 这公司是管理我们这栋公寓的。 今天 sky tv 人员来帮我们家连接网路和电视。 他要我给这栋公寓的管理打电话询问安装网络和电视的链接在这栋公寓的那个位置！ 我就打了电话给管理经理半小时也没人接电话，然后就打给去助理Helen King 。助理接了电话我就告诉她我要询问什么，然后她就很不耐烦的说她不知道，要把我链接给经理，就把电话挂了！ 然后我再打电话去，助理再接电话说让她经理打会电话给我，我话还没说完她就把电话挂了！ 服务态度非常差！ 千万别用这家公司！ Translation by... Read Full Review
Comments (0)Terrible service and lazy staff !
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Teik Yong said about Kinleigh Folkard & Hayward
Services : Letting( As a Tenant )Date: 24th Jun 2021
Terrible service and lazy staff !
这公司是管理我们这栋公寓的。
今天 sky tv 人员来帮我们家连接网路和电视。 他要我给这栋公寓的管理打电话询问安装网络和电视的链接在这栋公寓的那个位置！ 我就打了电话给管理经理半小时也没人接电话，然后就打给去助理Helen King 。助理接了电话我就告诉她我要询问什么，然后她就很不耐烦的说她不知道，要把我链接给经理，就把电话挂了！ 然后我再打电话去，助理再接电话说让她经理打会电话给我，我话还没说完她就把电话挂了！ 服务态度非常差！ 千万别用这家公司！
Translation by Google:
Start:
This company manages our apartment.
Today, Sky TV staff came to help our home connect to the Internet and TV. He asked me to call the management of this apartment to find out where the network and TV links are installed in this apartment! I called the management manager for half an hour and no one answered the phone, and then I called the assistant Helen King. When the assistant answered the phone, I told her what I wanted to ask, and then she said impatiently that she didn't know, and she wanted to link me to the manager and hung up the phone! Then I called again, and the assistant answered the phone and asked her manager to call me. She hung up before I finished speaking! Service attitude is very bad! Never use this company!
Ends:
Very bad service managing agent !
Do not use this company !
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I have never had such an ...
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1 Star Review
By : 'Jolanta'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SE23
Oct 17, 2019
People found this helpful1
I have never had such an absurd, terrible experience with an agency. KFH is simply ridiculous, unprofessional, unfair, they don't have an evidence they should keep, they charge for "faults" of a tenant, that never took place, they are slow in responding, or even ignore a tenant,... Read Full Review
Comments (0)I have never had such an absurd, terrible experience with an agency.
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Jolanta Hernik said about Kinleigh Folkard & Hayward
Services : Letting( As a Tenant )Date: 17th Oct 2019
I have never had such an absurd, terrible experience with an agency.
KFH is simply ridiculous, unprofessional, unfair, they don't have an evidence they should keep, they charge for "faults" of a tenant, that never took place, they are slow in responding, or even ignore a tenant, and I could write a lot more, if I had the time...
Any other agency is more decent, more friendly, fairer. I'm not surprised agents leave this company all the time.
Stay away from KFH.
They are bunch of amateurs, and heartless ones.
JH.
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London's worst Managing ...
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1 Star Review
By : 'FTW'
Services : Letting( Property Management )
Would you recommend ? : No
Postcode : E1W
Nov 4, 2018
People found this helpful6
We use KFH Block Management for our property in Wapping. They are reluctant to do anything. Probably because when they do they get it wrong. I could provide details but there is not enough... Read Full Review
Comments on Agent Fees
RIP off
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FTW said about Kinleigh Folkard & Hayward
Services : Letting( Property Management )Date: 4th Nov 2018
We use KFH Block Management for our property in Wapping. They are reluctant to do anything. Probably because when they do they get it wrong. I could provide details but there is not enough space.
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Perfect ...
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5 Star Review
Marta
Marta
By : 'Gizem'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NW6
May 29, 2018
People found this helpful1
I would like to thank Dear Martha from KFH ' s Wimbledon Branch Office . I am feeling myself very lucky to meet her and her agency . lf I would ever need a property I would definitely contact with her again . Ä°f anybody asks me my experience and want me to help themselves I highly recommend... Read Full Review
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Gizem said about Kinleigh Folkard & Hayward
Services : Letting( As a Tenant )Date: 29th May 2018
I would like to thank Dear Martha from KFH ' s Wimbledon Branch Office . I am feeling myself very lucky to meet her and her agency . lf I would ever need a property I would definitely contact with her again . Ä°f anybody asks me my experience and want me to help themselves I highly recommend Martha and her agency . Thanks again for everything Martha :) Gizem
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KFH Wimbledon were very easy ...
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3 Star Review
Marta
By : 'Wimbledon'
Services : Letting( As a Tenant )
Rent PCM : £2200
Would you recommend ? : Yes
Postcode : SW19
Feb 20, 2018
People found this helpful0
KFH Wimbledon were very easy to deal with and prompt with their communication, having said that we put in all the leg work to ensure we got the property we wanted and when we wanted it. We were very pleased with the administration work that got us to a point of agreement quickly although an open... Read Full Review
Comments on Agent Fees
I find agent fees excessive regardless of which agent is used, I don't believe KFH to be out of the ordinary though.
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Wimbledon Resident said about Kinleigh Folkard & Hayward
Services : Letting( As a Tenant )Date: 20th Feb 2018
KFH Wimbledon were very easy to deal with and prompt with their communication, having said that we put in all the leg work to ensure we got the property we wanted and when we wanted it. We were very pleased with the administration work that got us to a point of agreement quickly although an open book negotiation would have been appreciated when you consider rental rates these days. Having to deal with the landlord direct for things really removes responsibility from agents and therefore you don't see them after the handover i.e. not much work required for their fees.
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Good evening, my family was ...
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5 Star Review
Marta
By : 'Maria'
Services : Letting( As a Tenant )
Rent PCM : £1750
Would you recommend ? : Yes
Postcode : SW20
Jan 17, 2018
People found this helpful0
Good evening, my family was very satisfied with the services of the Kinleigh Folkard & Hayward (KFH) agency, very professional, responsible, very good attitude, attentive to the requirements, in just 5-6 days we found a house in the desired place for us. Especially I want to note the branch in... Read Full Review
Comments on Agent Fees
Very good
Comments (0)Good evening, my family was very satisfied with the services of the Kinleigh Folkard & Hayward (KFH) agency, very professional, responsible, very good attitude, attentive to the requirements, in just 5-6 days we found a house in the desired place for us.
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Maria and Vladimir said about Kinleigh Folkard & Hayward
Services : Letting( As a Tenant )Date: 17th Jan 2018
Good evening, my family was very satisfied with the services of the Kinleigh Folkard & Hayward (KFH) agency, very professional, responsible, very good attitude, attentive to the requirements, in just 5-6 days we found a house in the desired place for us.
Especially I want to note the branch in Wimbledon and their part of the team Marta, always polite, answered a million questions, it was nice to meet you guys.
Thank you so much !
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