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IME Residential
2/5, 1 Reviews
0% Recommended
0% letting valuation accuracy
0% letting fee satisfaction
No Description Found
No Staff Registered
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IME Residential
21 Fowler Terrace,EH111DA
Certified Customer Experience
Report Summary
Report generated on (18 April 2025 @ 17:40:53)
Customer Experience
Awards Won
Recent Customer Reviews From
Clients Of This Agent
Grrr on 6th Feb 2013
2 Star Review
A new business that my landlord switched to a couple years ago. At first very friendly and responsive, but have become increasingly difficult to deal with. We have had constant problems with mould that they were resistant to fix because theydthey didn't want to upset landlord who has several properties with them. They told us it was our condensation from breathing and drying clothes etc, so it wasn't there problem. I had to threaten them with reporting it to local health authorities and citizens advice before they would do something, and even then they said they wouldn't do anything about it if it recurred. Recently we have been messed about constantly by them. I emailed with a couple problems including a broken Hoover and fridge. I confirmed they received the email the following day. After 2 weeks I phoned to ask what was going on and no one knew. Apparently the email had been sent to junk. Since I confirmed they received it they were obviously lying. It took a further month of hassling to get a Hoover. I am still to see a new fridge despite a contractor having come out to look at it 2 weeks ago who said he would put the order in with IME that day. Phoned multiple times with evasive answers. Finally have asked for reduction in rent as compensation, and legal action for breach of contract if they don't sort it. Hopefully this will get them to do something. My advice is to avoid this company, or if that's too late then you really have to hassle and be the bad guy to get anywhere.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
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"A new business that my..."
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2 Star Review
By : 'Grrr'
Services : Letting(As a Tenant)
Would you recommend ? : No
Postcode : EH1
Feb 6, 2013
People found this helpful4
A new business that my landlord switched to a couple years ago. At first very friendly and responsive, but have become increasingly difficult to deal with. We have had constant problems with mould that they were resistant to fix because theydthey didn't want to upset landlord who has several properties with them. They told us it was our condensation from breathing and drying clothes etc, so it wasn't there problem. I had to threaten them with reporting it to local health authorities and citizens advice before they would do something, and even then they said they wouldn't do anything about it if it recurred. Recently we have been messed about constantly by them. I emailed with a couple problems including a broken Hoover and fridge. I confirmed they received the email the following day. After 2 weeks I phoned to ask what was going on and no one knew. Apparently the email had been sent to junk. Since I confirmed they received it they were obviously lying. It took a further month of hassling to get a Hoover. I am still to see a new fridge despite a contractor having come out to look at it 2 weeks ago who said he would put the order in with IME that day. Phoned multiple times with evasive answers. Finally have asked for reduction in rent as compensation, and legal action for breach of contract if they don't sort it. Hopefully this will get them to do something. My advice is to avoid this company, or if that's too late then you really have to hassle and be the bad guy to get anywhere.
What agent could do to change your mind?
Sort problems quickly, and don\'t lie when you\'ve messed up.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 0% | 0% | £0 | £0 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
Address
IME Residential
21 Fowler Terrace, Edinburgh, City of Edinburgh
EH111DA
0131 228 478
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- Closed
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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A new business that my ...
Share On :
2 Star Review
By : 'Grrr'
Branch : Edinburgh, 21 Fowler Terrace
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : EH1
Feb 6, 2013
People found this helpful4
A new business that my landlord switched to a couple years ago. At first very friendly and responsive, but have become increasingly difficult to deal with. We have had constant problems with mould that they were resistant to fix because theydthey didn't want to upset landlord who has several ... Read Full Review
What agent could do to change your mind?
Sort problems quickly, and don\'t lie when you\'ve messed up.
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Grrr said about IME Residential
Services : Letting( As a Tenant )Date: 6th Feb 2013
A new business that my landlord switched to a couple years ago. At first very friendly and responsive, but have become increasingly difficult to deal with. We have had constant problems with mould that they were resistant to fix because theydthey didn't want to upset landlord who has several properties with them. They told us it was our condensation from breathing and drying clothes etc, so it wasn't there problem. I had to threaten them with reporting it to local health authorities and citizens advice before they would do something, and even then they said they wouldn't do anything about it if it recurred. Recently we have been messed about constantly by them. I emailed with a couple problems including a broken Hoover and fridge. I confirmed they received the email the following day. After 2 weeks I phoned to ask what was going on and no one knew. Apparently the email had been sent to junk. Since I confirmed they received it they were obviously lying. It took a further month of hassling to get a Hoover. I am still to see a new fridge despite a contractor having come out to look at it 2 weeks ago who said he would put the order in with IME that day. Phoned multiple times with evasive answers. Finally have asked for reduction in rent as compensation, and legal action for breach of contract if they don't sort it. Hopefully this will get them to do something. My advice is to avoid this company, or if that's too late then you really have to hassle and be the bad guy to get anywhere.
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