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Deptford, London SE8
3.3/5, 12 Reviews
58% Recommended
100% sales valuation accuracy
100% letting valuation accuracy
100% sales fee satisfaction
70% letting fee satisfaction
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"lack of..."
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1 Star Review
Charlotte
By : 'T Melius'
Services : Letting(As a Prospective Landlord/Tenant)
Rent PCM : £1400
Would you recommend ? : No
Postcode : BR3
Aug 11, 2021
People found this helpful1
We got in contact with Keatons to arrange a viewing for a property that had become available to rent on Rightmove. We originally requested an afternoon viewing, to my surprise we was told by Charlotte who is the Lettings manager that she only does viewing either on her way to work or on her way home from work due to location of the property which to me is ridiculous. Why list a property that you don't have time to attend to conduct viewings? Nevertheless we arranged to view the property at 17.30 the following day, to my surprise I opened my email at 16.47 and I had an email from Charlotte advising she was “swamped” with work and couldn't make it. By this time we had already left to attend the viewing, when cancelling a viewing with less than an hours notice it would be common courtesy to at least give a call to advise as not everybody checks their emails as regularly as I do. I will be contacting Jay who I have been told is the office manager as the service so far has been shocking.
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Ijeoma Umeokafor
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £0 | £0 |
| Lettings | 100% | 70% | £925 | £1,400 |
Address
Keatons
Albury Corner, 186A Deptford High Street, London, Greater London
SE8 3PR
020 8692 0555
Services offered
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- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Keatons Branches (View All 9)
Horrible experiences with ...
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1 Star Review
Charlotte
By : 'Ijeoma'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SE1
Aug 8, 2024
People found this helpful1
Horrible experiences with Keatons agency. Very inconpetent staff, inhumane approach to renters, extremely poor services. They do not care about you enjoying the property you rent. Avoid Keatons. I have... Read Full Review
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Ijeoma Umeokafor said about Keatons
Services : Letting( As a Tenant )Date: 8th Aug 2024
Horrible experiences with Keatons agency. Very inconpetent staff, inhumane approach to renters, extremely poor services. They do not care about you enjoying the property you rent. Avoid Keatons. I have proofs.
The UK's Largest Customer Review Website for the Property Industry
By : Claire Mardle
Aug 8, 2024Hi Ijeoma, Thank you for taking the time to leave a review of our services - we’re really sorry to hear you were disappointed with your experience. This is not the sort of feedback we...
lack of ...
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1 Star Review
Charlotte
By : 'T'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £1400
Would you recommend ? : No
Postcode : BR3
Aug 11, 2021
People found this helpful1
We got in contact with Keatons to arrange a viewing for a property that had become available to rent on Rightmove. We originally requested an afternoon viewing, to my surprise we was told by Charlotte who is the Lettings manager that she only does viewing either on her way to work or on her way ... Read Full Review
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Comments (0)We got in contact with Keatons to arrange a viewing for a property that had become available to rent on Rightmove.
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T Melius said about Keatons
Services : Letting( As a Prospective Landlord/Tenant )Date: 11th Aug 2021
We got in contact with Keatons to arrange a viewing for a property that had become available to rent on Rightmove.
We originally requested an afternoon viewing, to my surprise we was told by Charlotte who is the Lettings manager that she only does viewing either on her way to work or on her way home from work due to location of the property which to me is ridiculous.
Why list a property that you don't have time to attend to conduct viewings? Nevertheless we arranged to view the property at 17.30 the following day, to my surprise I opened my email at 16.47 and I had an email from Charlotte advising she was “swamped” with work and couldn't make it.
By this time we had already left to attend the viewing, when cancelling a viewing with less than an hours notice it would be common courtesy to at least give a call to advise as not everybody checks their emails as regularly as I do.
I will be contacting Jay who I have been told is the office manager as the service so far has been shocking.
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Contracts are heavily skewed ...
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1 Star Review
By : 'AD'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SE8
Sep 30, 2020
People found this helpful1
Contracts are heavily skewed in favour of landlords, the company just wont help you if something goes wrong so you'll be on your own. Horrible... Read Full Review
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AD said about Keatons
Services : Letting( As a Tenant )Date: 30th Sep 2020
Contracts are heavily skewed in favour of landlords, the company just wont help you if something goes wrong so you'll be on your own. Horrible experience.
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By : Keatons Head Office
Oct 1, 2020Thank you for taking the time to leave a review of our services - we’re really sorry to hear you were disappointed with your experience. This is not the sort of feedback we normally receive ...
Not trustable at all as they ...
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1 Star Review
By : 'Andrea'
Services : Letting( As a Tenant )
Rent PCM : £1400
Would you recommend ? : No
Postcode : SE13
May 10, 2020
People found this helpful1
Not trustable at all as they never replied back to few questions. Even if the flat was not longer available I think is not so difficult to send a text message.... Read Full Review
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Andrea Peset said about Keatons
Services : Letting( As a Tenant )Date: 10th May 2020
Not trustable at all as they never replied back to few questions. Even if the flat was not longer available I think is not so difficult to send a text message. I
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By : Keatons
May 11, 2020Hi Andrea, we are sorry to hear you did not receive the level of service expected, please feel free to email headoffice@keatons.com with your full complaint and we can investigate further. Thank you, ...
Jay Izzet And his team at ...
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5 Star Review
Jay
By : 'Bhavesh'
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : SE8
Feb 29, 2020
People found this helpful1
Jay Izzet And his team at deptford are great they manage all my 6 flats the service/ attention to details and management is excellent I’m very... Read Full Review
Comments (0)Jay Izzet And his team at deptford are great they manage all my 6 flats the service/ attention to details and management is excellent
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Bhavesh said about Keatons
Services : Letting( Property Management )Date: 29th Feb 2020
Jay Izzet And his team at deptford are great they manage all my 6 flats the service/ attention to details and management is excellent
I’m very happy
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The best estate agents for ...
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5 Star Review
Charlotte
Daniel
By : 'Aimee'
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : SE8
Feb 14, 2020
People found this helpful0
The best estate agents for renting in London I've used. They managed the property too and were super quick and helpful to come back to us when there were any issues. Monique and Charlotte were super helpful and Elza for the contract/check-out stuff. Rob and Dan were also really helpful when... Read Full Review
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Aimee said about Keatons
Services : Letting( As a Tenant )Date: 14th Feb 2020
The best estate agents for renting in London I've used. They managed the property too and were super quick and helpful to come back to us when there were any issues. Monique and Charlotte were super helpful and Elza for the contract/check-out stuff. Rob and Dan were also really helpful when we found the flat.
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Jay, Nathan and Rob did a ...
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5 Star Review
Jay
Nathan
By : 'Alex'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SE8
Jul 17, 2019
People found this helpful0
Jay, Nathan and Rob did a fantastic job on the sale of our flat. The brochure looked great and we accepted an offer within a couple of weeks of it going on the market. The sale process also went very smoothly (although obviously there's an element of luck involved there) so we were very happy ... Read Full Review
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Alex Nicklin said about Keatons
Services : Sales( As a Vendor )Date: 17th Jul 2019
Jay, Nathan and Rob did a fantastic job on the sale of our flat. The brochure looked great and we accepted an offer within a couple of weeks of it going on the market. The sale process also went very smoothly (although obviously there's an element of luck involved there) so we were very happy all round!
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Rob was an incredible help ...
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5 Star Review
Rob
By : 'Anna'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SE8
Jul 16, 2019
People found this helpful0
Rob was an incredible help with regards to the process of finding a great property suited to us. He was very accommodating and stuck his neck out that extra bit further for us, his communication was also amazing. The process would've been a lot harder if it weren't for Rob, because of him ... Read Full Review
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Anna Broome said about Keatons
Services : Letting( As a Tenant )Date: 16th Jul 2019
Rob was an incredible help with regards to the process of finding a great property suited to us. He was very accommodating and stuck his neck out that extra bit further for us, his communication was also amazing. The process would've been a lot harder if it weren't for Rob, because of him I would definitely use Keaton's again.
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Horrifying experience with ...
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1 Star Review
Stevie
By : 'Linh'
Services : Letting( As a Tenant )
Rent PCM : £925
Would you recommend ? : No
Postcode : SE84
Nov 7, 2018
People found this helpful1
I rented a studio from Keatons and moved in yesterday. The place was horrifyingly dirty to the point of there was unflushed toilet paper, half consumed food and soap, sanitary ware covered in limescale and a ton of previous tenant's belongings that I had to throw out. Normally, if the previous ... Read Full Review
Comments on Agent Fees
Not worth even a penny
Comments (0)I rented a studio from Keatons and moved in yesterday. The place was horrifyingly dirty to the point of there was unflushed toilet paper, half consumed food and soap, sanitary ware covered in limescale and a ton of previous tenant's belongings that I had to throw out. Normally, if the previous tenant had left the place in a good condition, no cleaner would be required. However, this was not the case and I requested a cleaner. Shockingly, they replied that if they pay for a cleaner now, I will have to pay for a cleaner when I move out. If I don't want to pay for a cleaner when I move out (even though I would always clean myself and make sure it's spotless), I would have to accept it as it is.
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Linh Cao said about Keatons
Services : Letting( As a Tenant )Date: 7th Nov 2018
I rented a studio from Keatons and moved in yesterday. The place was horrifyingly dirty to the point of there was unflushed toilet paper, half consumed food and soap, sanitary ware covered in limescale and a ton of previous tenant's belongings that I had to throw out. Normally, if the previous tenant had left the place in a good condition, no cleaner would be required. However, this was not the case and I requested a cleaner. Shockingly, they replied that if they pay for a cleaner now, I will have to pay for a cleaner when I move out. If I don't want to pay for a cleaner when I move out (even though I would always clean myself and make sure it's spotless), I would have to accept it as it is.
This shows me that they do not have a way to treat their clients fairly. I have never been in an apartment where agency/landlord allowed their place to be trashed then told their tenants to accept it and they can leave it in the same condition. Extremely poor customer service. I would definitely try to move out as soon as the contract finishes.
P/S - I looked up their reviews on Facebook and apparently almost every renter experience the same problem! it is their standard procedure to ask clients to accept a dirty place!
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Lettings ...
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5 Star Review
Daniel
Claire
By : 'Ben'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : BS36
Aug 5, 2018
People found this helpful0
Great friendly and compassionate service highly recommended. An estate agent that cares. Found me good tenants with a quick... Read Full Review
Comments on Agent Fees
Negotiable
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Ben said about Keatons
Services : Letting( As a Owner )Date: 5th Aug 2018
Great friendly and compassionate service highly recommended. An estate agent that cares. Found me good tenants with a quick turnaround
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Great estate ...
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5 Star Review
Charlotte
By : 'James'
Services : Letting( As a Tenant )
Rent PCM : £1150
Would you recommend ? : Yes
Postcode : SE8
Aug 1, 2018
People found this helpful0
Keatons have been the best estate agency that I've ever personally dealt with. They assisted us in finding the property we wanted, in the area wanted and also helped us acheive the budget we wanted. Charlotte has been very responsive, friendly and knowledgeable throughout the whole process.... Read Full Review
Comments on Agent Fees
Sensible and pretty normal.
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James said about Keatons
Services : Letting( As a Tenant )Date: 1st Aug 2018
Keatons have been the best estate agency that I've ever personally dealt with. They assisted us in finding the property we wanted, in the area wanted and also helped us acheive the budget we wanted. Charlotte has been very responsive, friendly and knowledgeable throughout the whole process. Moving house is stressful and a good estate agency can make or break that. If you're looking to move in South-East London, couldn't recommend Keatons more. Thanks!
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Brilliant ...
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5 Star Review
Charlotte
By : 'Eugenio'
Services : Letting( As a Tenant )
Rent PCM : £1300
Would you recommend ? : Yes
Postcode : SE8
May 2, 2018
People found this helpful0
Such a good agent is Charlotte, so kind,able to provide all informations you need,sorting out and connection... Read Full Review
Comments on Agent Fees
Excellent!
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Eugenio said about Keatons
Services : Letting( As a Tenant )Date: 2nd May 2018
Such a good agent is Charlotte, so kind,able to provide all informations you need,sorting out and connection skills!
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