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Notting Hill, London W11
1/5, 3 Reviews
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0% sales valuation accuracy
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0% sales fee satisfaction
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Mountgrange Heritage is one of the best-respected independent Notting Hill estate agents. The company was founded in 1999 in Notting Hill Gate and moved to Kensington Park Road in the heart of Notting Hill in March 2015. We realise that there is a plethora of estate agents in Notting Hill and it can be hard to cho
ose between them. We believe we have the upper hand in the utterly professional yet highly personal service that we offer our clients, many of who have used us time and time again. When you’re dealing with our estate agent team in Notting Hill, you can rest assured that you’re working with some of the most experienced and knowledgeable in the local area. Over the years, we have established an excellent reputation for selling, letting and managing properties for a legion of loyal clients across Notting Hill, from Holland Park to Bayswater and Notting Hill Gate to Ladbroke Grove.
If you’re looking for a firm of independent Notting Hill estate agents with a friendly yet utterly professional approach why not give us a call or pop into our office on Kensington Park Road?
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"I rented a flat at 39B..."
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1 Star Review
By : 'Anna'
Services : Letting(As a Tenant)
Rent PCM : £2500
Would you recommend ? : No
Postcode : W11
8 Mar 2021
People found this helpful2
I rented a flat at 39B Pembridge Villas, London, W11 3EP. I had to move out of the property due to the vibrations from the transport passing by at night. I noticed the shaking during my first night there and emailed the agency straight away. Unfortunately, I paid 6 months in advance (as I am self-employed and it seemed easier that way). The agency (Mountgrange heritage Notting Hill) and the landlord (Carlotta De Luca) were very uncompromising. I was surprised at how little sympathy they had. I have emailed them asking to call an engineer to look for a solution, but their response was - you paid and nothing could be done. My GP sent them a letter saying that the vibrations were causing headaches, but still no response. I installed the app that was measuring the vibrations and sent the results to the agency, but unfortunately, they ignored it. The engineer's fee to check the problem was over a thousand pounds which I was happy to pay but they needed to lift the carpets and the agency/landlord didn't allow it. They arranged a few viewings (after 4 months of weekly correspondence with them) and kept saying that they are being very generous to me. However, nothing ever came out of those viewings. Only after 6 months when I left, they waited for a month (so that they could use my deposit) and then found new tenants. The agency is called - Mountgrange heritage Notting Hill. P.S. On top of that, there were also mice in the flat. But this is minor in comparison to sleepless nights from the trembling bed and window frames.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £0 | £0 |
| Lettings | 0% | 0% | £1,600 | £2,500 |
Areas covered
- W11
Address
Mountgrange Heritage
27 Kensington Park Road, London, Greater London
W11 2EU
020 7221 2277
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Do not rent with Mountgrange ...
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1 Star Review
By : 'Harriet'
Services : Letting( As a Tenant )
Rent PCM : £1600
Would you recommend ? : No
Postcode : W9
4 Jun 2021
People found this helpful2
Do not rent with Mountgrange no matter how nice you think the property is. In a decade of renting in London I’ve never experienced such awful service as a tenant. The managing agents treated the smallest requests (eg broken bathroom fan/broken door bell/broken window) as the biggest... Read Full Review
Comments (0)
Do not rent with Mountgrange no matter how nice you think the property is. In a decade of renting in London I’ve never experienced such awful service as a tenant.
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Harriet Barber said about Mountgrange Heritage
Services : Letting( As a Tenant )Date: 3rd Jun 2021
Do not rent with Mountgrange no matter how nice you think the property is. In a decade of renting in London I’ve never experienced such awful service as a tenant.
The managing agents treated the smallest requests (eg broken bathroom fan/broken door bell/broken window) as the biggest inconvenience and took months and countless emails of chasing to fix problems.
The boiler (which was located in the main bedroom) was fitted without the flu sealed. This was flagged when the carbon monoxide detector went off in the middle of the night and a British Gas engineer came round. He told us to leave the flat until it was fixed or risk dying from a leak.
We had a serious mould problem caused by a lack of a window in the bathroom, along with a broken extractor fan from when we moved in, and incorrect paint used for a wet room. Mountgrange took over half a year (and lots of chasing – 27 emails) to begrudgingly fix this. They sent round the same handyman three times to ‘survey’ the problem during the lockdown, and decide if it needed any work – he said yes every time and said he didn't know why they were putting off the issue. He pointed out that the walls had initially been covered in the incorrect paint. It seems Mountgrange have a habit of using shoddy workmen (noted in other google reviews).
Mountgrange said they wouldn’t fix mould damage caused by a lack of extractor fan (bathroom seals) and told us to clean it – and then sent us a youtube video with cleaning instructions. They then said if it was still there when we moved out we would be liable.
The ceiling lights fell out over the bath because they had been fitted incorrectly. The director of the company told us to “shove” them back in, which was tricky considering a part of the ceiling fixture was missing.
Rent was increased during the pandemic, despite rents in London dropping, and they evicted us (as the landlord's had decided to sell) by just posting an eviction notice in our door. There was no cover letter / explanation / email or call.
They made several deductions from the deposit for items such as redecoration - DPS ruled against much of this and awarded us that money back.
Veronica W was a terrible property manager – always speaking to us in rude and aggressive tone. After leaving the property she told us they would hold on to our deposit for three months, which is against the tenancy deposit scheme (we had to go to the TDS in the end to sort it). Mountgrange act like they are not meant to provide tenants with a service, and instead simply collect rent and have little else to with them. Perhaps this was because our property was at the lower end of their price range at £1600.
Myself and my housemate have never experienced such problems with any other estate agents / landlords in 20 years of combined renting. The situation let to a great deal of anxiety and stress. I urge potential renters to avoid.
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I rented a flat at 39B ...
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1 Star Review
By : 'Anna'
Services : Letting( As a Tenant )
Rent PCM : £2500
Would you recommend ? : No
Postcode : W11
8 Mar 2021
People found this helpful2
I rented a flat at 39B Pembridge Villas, London, W11 3EP. I had to move out of the property due to the vibrations from the transport passing by at night. I noticed the shaking during my first night there and emailed the agency straight away. Unfortunately, I paid 6 months in advance (as I am... Read Full Review
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Comments (0)I rented a flat at 39B Pembridge Villas, London, W11 3EP.
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Anna said about Mountgrange Heritage
Services : Letting( As a Tenant )Date: 8th Mar 2021
I rented a flat at 39B Pembridge Villas, London, W11 3EP.
I had to move out of the property due to the vibrations from the transport passing by at night. I noticed the shaking during my first night there and emailed the agency straight away. Unfortunately, I paid 6 months in advance (as I am self-employed and it seemed easier that way).
The agency (Mountgrange heritage Notting Hill) and the landlord (Carlotta De Luca) were very uncompromising. I was surprised at how little sympathy they had. I have emailed them asking to call an engineer to look for a solution, but their response was - you paid and nothing could be done. My GP sent them a letter saying that the vibrations were causing headaches, but still no response. I installed the app that was measuring the vibrations and sent the results to the agency, but unfortunately, they ignored it. The engineer's fee to check the problem was over a thousand pounds which I was happy to pay but they needed to lift the carpets and the agency/landlord didn't allow it.
They arranged a few viewings (after 4 months of weekly correspondence with them) and kept saying that they are being very generous to me. However, nothing ever came out of those viewings. Only after 6 months when I left, they waited for a month (so that they could use my deposit) and then found new tenants.
The agency is called - Mountgrange heritage Notting Hill.
P.S. On top of that, there were also mice in the flat. But this is minor in comparison to sleepless nights from the trembling bed and window frames.
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Poor management, incorrect ...
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1 Star Review
By : 'MH'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : W11
30 Mar 2017
People found this helpful3
Poor management, incorrect fees and dishonest practice. RUN RUN RUN. Unprofessional and emotional behaviour caused by staff laziness. They completely destroyed a tenancy and I ended up doing everything... Read Full Review
Comments on Agent Fees
Terrible
Comments (3)Poor management, incorrect fees and dishonest practice. RUN RUN RUN.
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MH suck said about Mountgrange Heritage
Services : Letting( As a Owner )Date: 29th Mar 2017
Poor management, incorrect fees and dishonest practice. RUN RUN RUN.
Unprofessional and emotional behaviour caused by staff laziness. They completely destroyed a tenancy and I ended up doing everything myself.
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By : bob
21 Feb 2019Worst agency ever, dishonest, high employee turnover rate, bad for landlords and tenants - terrible services, playing with agreements, making fake statements, really bad people and bad...
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