Wasted 14 weeks of my time misrepresenting a sale. I went to view a flat with Aaisha ("Sales Negotiator"), upon viewing I was told flat was sold as seen and if I wanted all the furniture there would a £5,000 charge. I put an offer in on the basis we negotiate the furniture being left behind. Week upon week, I rang Aaisha to get a breakdown of this charge. 9 weeks go by, and all I get is false promises that she will call me back or send me an email with the details. I finally get the breakdown and find out the furniture isnt being left but I still have to pay £5,000 to complete the sale? I question this for the next few weeks, asking what was included in this extra charge again with no luck on clarity. Next I got a outrageous list of everything and anything that you could charge for including a fitted wardrobe, boiler, all kitchen units, flooring, curtain where there were no curtains. It was a shambles. I was also told that the seller wanted to move out as quickly as possible. It got to the 10th week and we were ready to exchange contracts but the estate agents were avoiding giving a completion date. Chasing information about negotiating this bizzare charge and completion for a further 4 weeks, I was so mentally drained I pulled out of the sale. Not to mention when I tried to tell Aaisha why I was annoyed and wanted to pull out, she tried to gaslight me and lie about what she had said. Luckily my friend also came with me to the viewing and backed up everything I knew she said. They also do some weird tactic where you have to have a mortgage appointment with their consultant before viewing the property then tell you the vendor would prefer if you use their inhouse services. All a bunch of lies and the consultant would've forgotten to submit my application had I not rang and questioned. Currently discussing this incident with the Property Ombudsman as I dont feel they should be able to get away with making people property purchases so stressful.