Rainie forever6 said about City Lets York

Services : Letting( As a Tenant )Date: 1st Nov 2024

I would like to express my sincerest gratitude to this company. As a foreigner, renting a house in York is not easy, but this company has shown me the greatest care and tolerance, ultimately providing me with perfect service. I recommend this company to all friends coming to York.

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Jacqueline Wood said about City Lets York

Services : Other( )Date: 6th Dec 2022

Home from a weekend in York with friends. Stayed in a lovely apartment overlooking the River. Comfy beds, nice kitchen area and a lovely view from the living room onto the River. City Let's were very helpful with my enquiries and we are booked in again for next year. I think that days it all.

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Wendy said about City Lets York

Services : Letting( As a Tenant )Date: 22nd Sep 2022

Tried to rent a short term let through CityLets York only to be told that the minimum term is 12 months (despite 'short term, flexible, six month lets' being slapped all over their website). Rental properties on the website are being advertised at prices from £995 pcm yet we were advised staff wouldn't be able to help us because the serviced lets started at a minimum of £2,000 pcm which is contradictory to the prices listed on their website!

If our money isn't good enough for six months, they should just admit that and not lie about the cost of properties they are letting.

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Sharon Beard said about City Lets York

Services : Other( )Date: 30th Jul 2021

Middle cottage Dunnington.
Cosy cottage with everything thought of.
Tasteful, with attention to detail shown throughout.
Spotlessly clean and a great host.
Beautiful village with fab bakery, supermarket , coffee shop and pub.
Park and ride nearby for York City centre.

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Alex said about City Lets York

Services : Letting( As a Tenant )Date: 19th Jul 2021

I want to leave really great feedback for City Let’s York and Sally who helped me so much. I was desperate for somewhere to stay for just one month before a flat tenancy started elsewhere, she was able to get me a short stay room in a lovely guest house, for a massively discounted price. She found this room for me immediately and offered it straight to me. It was a beautiful, luxurious 4 room apartment with great views, newly furnished and decorated, perfectly clean, comfy bed, good lighting, WiFi, quiet, with a very kind and helpful landlady there at hand to help me with anything, they even had a washer dryer. Couldn’t have been luckier with this beautiful apartment, and excellent customer service from Sally and City Let’s York. She was generous with the price, her time, her quick replies and her lovely personality and warm welcome to York. Thank you so much for the great welcome, room, and top service you provided it really made my life better and made me smile. All the best for the future, Alex

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Rebecca said about City Lets York

Services : Letting( As a Tenant )Date: 26th Feb 2021

We have had dealings with Michelle, Karen and Clare so far and all of them have been brilliant. Warm, friendly service and very responsive. We are going from our owned property into rented, renting from a landlord through city let's but we also had Michelle at our house for a lettings valuation before ultimately deciding to sell. Both sides of the coin were a pleasure to deal with!

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Daniel Palmer said about City Lets York

Services : Letting( As a Tenant )Date: 6th Nov 2020

Firstly, let me concentrate on the positive.
Thank all that is holy, we are finally rid of this abhorrent company.

If you can’t or don’t have the time to read this entire review (it’s a long one) let’s start with a friendly and hopeful bit of advice (WARNING).

Landlords:
Please, If you value your property and are a landlord, I strongly advise you not to use this company to let your property. Your property is not “In safe hands” as the website states. We found this out in an extremely awkward three way meeting between ourselves, City Let’s and the landlord, which was called by the landlord after we complained about city lets to him. He is now using redmove to let this property.

It turns out that not only had very little of the problems we had reported to city lets been addressed but the landlord had been receiving little to no information from city lets about them.

Tenants:
If you are a tenant, again I strongly advise you stay clear of this company. If you have no other option, do not allow yourself to be intimidated by this company, be careful, challenge everything and follow up. Unfortunately you will have to do the later regularly as they do seem to need reminding of issues and chasing constantly, regardless of severity.

This company are incompetent, unprofessional and careless.

..............................................................

Due to city lets’ continuous incompetence, we felt we had no other option but to refuse to deal with them and demanded the landlords contact details so that we could deal directly with him. Luckily, our landlord was understanding, very reasonable and after inviting him to the property to see the problems we had reported, much to his dissatisfaction, he could see that the problems we were having were with city lets and that most of the issues with the property we had reported had not been reported to him.

We had the misfortune of dealing with Pam who was constantly rude, obnoxious and condescending with a clear hierarchical attitude who saw us, the tenant, at the bottom of the list.

We rented this property from city lets in the December, five years ago. During the viewing, it was apparent the house was in need of a clean, paint and new carpets throughout, all of which were agreed by the landlord and thankfully were completed before we moved in. That is about as good as it got.

The property was advertised as having a modern family kitchen which was filthy and consisted of two very small old kitchen units, far from the modern family kitchen advertised. We asked about this and were told the landlord had no desire to fit a new kitchen so we paid for and had one fitted before we moved in so that it was serviceable.

The cooker did not work which we reported and repeatedly chased up to finally be told a new one would be fitted in three weeks. When I asked what I am supposed to do when feeding my children I was abruptly asked, “well you have a microwave don’t you?” Due to the fact that this was dealt with in a untimely manner, we had to buy our own cooker and pay for a gas fitter to install it. We then left the cooker in the new kitchen at the end of the tenancy.

The garden was so overgrown it was inaccessible. We asked if this would be sorted as we had two children and would need the garden space for them. We were fobbed off with the commonly used phrase we hear from estate agents “just leave it as you found it” which seems to actually mean, “we can’t be bothered and have covered our backs by saying those magic words, you don’t matter so we won’t be doing anything to sort it now or ever, you will then get bored of asking and the problem will go away until we can eventually charge you for the issue at the end of your tenancy”.
We again spent hundreds of pounds of our own money to overhaul the garden and create a nice area for us to enjoy as a family. True to the statement above, we were then charged at the end of the tenancy for not keeping the garden maintained. This poses a question. Did the previous tenant also get charged for not maintaining the garden? If so, where did that money for “maintenance” go? Because it certainly was not in the garden before our tenancy started.

The boiler broke down in the winter which took just over three weeks to fix. During the first week of the boiler brake down I gave birth and had to bring my new born baby back to a freezing house, we then rented four electric heaters to try and keep everybody warm. After week two this just wasn’t enough in the middle of winter, forcing myself, my partner and our now three children to move in with my parents until it was sorted.

I had never missed a rental payment throughout my entire time at this property however, on one occasion I received a phone call from Pam. I was interrogate, spoken to like a criminal and threatened with action as she believed I had not paid my rent. After she had finished shouting and arguing which reduced me to tears she demanded bank statements proving I had paid my rent which I quickly provided, regardless of the possible data protection risks. It transpired that it was in fact city lets that had lost my rent money when changing companies and I am still yet to receive an apology.

The shower tray was filling rapidly when in use meaning we couldn’t shower for any sufficient length of time. We tried all the home remedies suggested but to no avail so we called the problem in again. A “plumber”, employed by city lets, finally came round to inspect the bathroom and immediately condemned the bathroom as it wasn’t fit for use and by his estimation was well over 20 years old. After almost a month of having no shower we were told the plumber would be round to fit the new shower and cubicle the following week. We arranged for this to happen when we were away on holiday for the week and we were assured the work would be completed before our return. We arrived back to find that not only was the work not completed but every single room in the house had debris, packaging, parts, dust and dirty footprints in. After speaking with the neighbours we realised why the work hadn’t been finished and that was because he started work on the Wednesday afternoon. Although, after speaking with the landlord we were told he had billed for the full weeks work.
Immediately the sealant was coming away and the new tray was also filling rapidly leaking now through the kitchen ceiling. Again we called it in, the plumber came round and “found” a huge clump of blonde hair in the pipes, which was apparently causing the problem. We can not understand why this had not been found during one of his earlier visits or indeed why he did not find it when fitting the new shower.
Again another example of work not being carried out in a timely manner or to a professional standard. We were constantly lied to, fobbed off and threatened with bills to fix the plumbers shoddy workmanship.

All in all not a good company and I would advise staying clear.

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Sam Hughes said about City Lets York

Services : Letting( As a Tenant )Date: 29th Sep 2019

The worst estate agents I've come across. I don't say that lightly. Incompetence would be a compliment - choose any other agency if you have the option.

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Maria Tebbutt said about City Lets York

Services : Letting( As a Tenant )Date: 2nd Sep 2019

City Lets were very helpful when we stayed in York for the August Bank Holiday. They met us on time with the keys and gave us a lot of information about the area as we had never visited before.

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Jamie C said about City Lets York

Services : Letting( As a Tenant )Date: 3rd Dec 2018

Absolutely terrible service, wish I had seen the reviews before I rented through them. Now over two months since we moved out and deposit still not received, despite several promises it would be with us this week they keep blaming the delays on ridiculous reasons like emails etc. Lauren has repeatedly assured us it would be with us shortly and still nothing. We have had to open a claim through the deposit protection scheme.

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Peter said about City Lets York

Services : Letting( As a Owner )Date: 3rd Nov 2018

CityLets have provided an excellent letting and management service for my two apartments in York during the past year. Their staff, particularily the Manager, have always been ready to help with and resolve any issues as and when they arose.

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Anon said about City Lets York

Services : Letting( As a Tenant )Date: 29th May 2018

I moved into a flat I rented from Citylets. Upon doing so, I was given the wrong door code to get to the bins (meaning I couldn't throw rubbish out for two weeks. If it weren't for me eventually tracking down a neighbor I would have never been able to). I was also not given a key to the meter shed, which remained locked for the majority of the time. At one point, I was receiving astronomically high energy bills which I could not sort out, as any attempt to acquire the key from Citylets was met with attitude.

Like others, my flat also wasn't cleaned upon my moving in. The walls were filthy and covered in a multitude of hand prints and foot marks.

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flygirl said about City Lets York

Services : Letting( As a Tenant )Date: 9th Sep 2017

The service from city lets was shocking! After letting a flat through them for a year we had a large range of problems. Before we moved into the flat we were told there was free guest parking (something that was a big sell in the city centre) it later turned out we could buy a parking space for an extra £100 a month, far from free! When we got in the flat we found it dirty, despite being told it would be cleaned before hand.
We had many problems throughout the year, the bathroom had no ventilation at all when we moved in, we spent 9months trying to get someone to acknowledge this and were told it was impossible. Eventually a lovely lady called Elle started at CityLets and after mentioning this for the first time to her she agreed it needed fixing then miraculously the landlord fixed it within the week (something she previously had been saying impossible)
The flat itself was extremely cold and damp, we later found out the flat had been flooded previous to our move in and had clearly never dried out properly. When we moved out, despite buying portable heaters, and running dehumidifiers all of the time a lot of our belongings were ruined and ended up in the bin. We logged the damp and cold problems throughout the year (we moved out in summer and we were still using several hot water bottles and blankets at this point) to which the landlord refused to acknowledge also.
At one point we had no working toilet, the flushing mechanism had broken, and were told by CityLets they wouldnt ring anyone until the Monday morning, this being on a Saturday, they were happy to leave us with no toilet for two days despite it being their responsibility. In the end we ended up ringing an emergency plumber to come fix it for us. Not sure how we're meant to live two days without a toilet?!
When we had moved out, it took weeks of chasing to get our deposit back, which it states in the contract we would be informed about within two weeks of moving out.
All in all, I would avoid CityLets, the time it took them to acknowledge and fix things was shocking. Although if you do have to deal with them then request Elle as she was the only person who seemed to be bothered about helping people.

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Olha said about City Lets York

Services : Letting( As a Tenant )Date: 20th Feb 2017

Gave us an appointment to visit a house on a day at 3.30, then, reconfirmed 2.30 by email.

We went at the house for the visit, the right day at the right time, but no one from Citylets was there to process the visit.

The former tenants were in the house for a cleaning so, we could visit the house,

On the next day we had an impolite email from Citylets, saying they had confirmed 3h30... and we weren't there...

We replied them with their email confirmation for 2.30 and explained we were fortunate enough the former tenants helped us visit the house.

Against evidences, they insisted they had booked us for 3.30 (????) and asked what we thought of the house.

Never got an apology for the missed appointment, nor nothing.

The house was nice but, efter reading all the bad reviews those people received, we decided to walk away...

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anon said about City Lets York

Services : Letting( As a Tenant )Date: 6th Feb 2017

Had a viewing booked, rang to confirm appointment on day as was travelling from away. was then told property had let and they wouldn't be doing the viewing. no common courtesy to let me know when they had supposedly let the property. How hard is it to look through the appointments and cancel them to avoid people travelling? If I hadn't have phoned would they have just left me stood outside the property? at what point would you cancel an 11am appointment? The woman was extremely stuck up and snooty absolutely no persona or warmth just short tempered even when booking the viewing so sharp in her manner she offended me. Your a letting agent love develop a personality and some integrity

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Disgruntled, Victorious Tenant said about City Lets York

Services : Letting( As a Tenant )Date: 20th Apr 2015

Rented a flat through this company for five years, over that time they:

1.)Repeatedly failed to pass on requests for repairs to the landlord
2.) Failed to inform management companies of problems with the area surrounding the flat (such as the bike sheds) and even replied back to me once asking if I had any of the details for these companies as they could no longer find them.
3.) When we moved out tried to pass onto us over £2000 of damages, most of which were never brought up in the (very cursory) inspections which were designed to highlight such issues. We went to deposit protection and almost every demand was thrown out on its ear. In this they acted only in the landlords interest and we were frequently told that nothing was their fault and they took no responsibility for the flaws we pointed out in their contracts.

If you're a prospective tenant reading this, walk away now.

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Annoyed said about City Lets York

Services : Letting( As a Tenant )Date: 18th Feb 2014

Awful Service. The worst I've ever dealt with. Lied about cleaning the property and lied about the maintenence. Worst company I've ever had the misfortune of dealing with.

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Business01 said about City Lets York

Services : Letting( As a Tenant )Date: 19th Dec 2012

Terrible customer service. Felt as if they were passing me from pillar to post. Snide remarks and condescending attitude. Also, misspelling properties. Avoid at all cost.

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Magico said about City Lets York

Services : Letting( As a Tenant )Date: 2nd Apr 2012

Terrible service and management. Subsequent ombudsman appeal processing.

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Kurtis said about City Lets York

Services : Letting( As a Tenant )Date: 10th May 2011

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