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Hackney, London E8
4.5/5, 58 Reviews
88% Recommended
100% sales valuation accuracy
80% letting valuation accuracy
67% sales fee satisfaction
95% letting fee satisfaction
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"Really simple and easy..."
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5 Star Review
Percy
By : 'Kyle Parry'
Services : Letting(As a Tenant)
Rent PCM : £1600
Would you recommend ? : Yes
Postcode : E8
Jan 18, 2021
People found this helpful0
Really simple and easy transition into our new home. Shout out to Percy for going the extra mile... Many thanks.
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East End Landlord
Hackney Landlord
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 67% | £510,000 | £930,000 |
| Lettings | 80% | 95% | £1,300 | £3,550 |
Address
Keatons
352 Mare Street, London, Greater London
E8 1HR
020 8525 7788
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Keatons Branches (View All 9)
Keaton's have let an ...
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1 Star Review
By : 'Sum'
Services : Letting( As a Tenant )
Rent PCM : £1800
Would you recommend ? : No
Postcode : E9
Aug 29, 2023
People found this helpful0
Keaton's have let an uninhabitable flat to me and my friend. Upon arriving to move in we found the flat in a state of disrepair and absolutely filthy. When asked for the flat to be made habitable, we were informed that we didn't request for things to be fixed before we moved in, however ... Read Full Review
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Sum said about Keatons
Services : Letting( As a Tenant )Date: 29th Aug 2023
Keaton's have let an uninhabitable flat to me and my friend. Upon arriving to move in we found the flat in a state of disrepair and absolutely filthy. When asked for the flat to be made habitable, we were informed that we didn't request for things to be fixed before we moved in, however this would have been impossible as to date we have not received the inventory to see if the property had any issues that needed addressing.
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Tarik from the hackney branch ...
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5 Star Review
Tarik
By : 'Tess'
Services : Sales( As a Buyer )
Sold price : £740000
Would you recommend ? : Yes
Postcode : E9
Oct 21, 2022
People found this helpful0
Tarik from the hackney branch was great during the process of our search and subsequent purchase. Helping us navigate multiple issues with the property which we would not have had the courage to do so... Read Full Review
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Tess said about Keatons
Services : Sales( As a Buyer )Date: 21st Oct 2022
Tarik from the hackney branch was great during the process of our search and subsequent purchase. Helping us navigate multiple issues with the property which we would not have had the courage to do so otherwise.
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Beyond harrowing experience ...
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1 Star Review
By : 'East'
Services : Letting( As a Owner )
Rent PCM : £1900
Would you recommend ? : No
Postcode : E8
Nov 9, 2021
People found this helpful3
Beyond harrowing experience dealing with Keatons Hackney. I never normally write reviews, let alone a long one like this one… Like everyone, I'm really busy and REALLY don't have the time. But I am so traumatised by my experience, I want to warn other landlords/landladies about... Read Full Review
Comments (1)Beyond harrowing experience dealing with Keatons Hackney.
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East End Landlord said about Keatons
Services : Letting( As a Owner )Date: 9th Nov 2021
Beyond harrowing experience dealing with Keatons Hackney.
I never normally write reviews, let alone a long one like this one…
Like everyone, I'm really busy and REALLY don't have the time.
But I am so traumatised by my experience, I want to warn other landlords/landladies about it.
I have a small number of properties and I've been working with Keatons in Hackney for nearly 10 years. There have been big issues in the past when they've dropped the ball and caused issues - but my experience in the past two years has been absolutely harrowing and caused me and my partner huge additional stress (both emotional and financial) during an already difficult time, during Covid.
They always charge an annual renewal fee on top of their finders' fee, if the tenant stays in the property for subsequent years: i.e. a fee for the tenant staying in year 2, 3, 4, etc. We've always paid their 'renewal' fee without question.
But for the past two years they haven't picked up the phone to us or our tenants – to see if we are happy or if the tenants want to stay. They still send us invoices for renewal without checking if the tenants have actually renewed!
We queried this as being a terrible service & very unprofessional (we had to query via email as they refuse to call you), since one of our tenants hasn't renewed – he's being relocated. We offered to negotiate their fee and agree to pay them a reasonable amount on the basis that the tenant hasn't signed a new contract. They refused point blank. We asked about 10 times, maybe more, for a phone call with Keatons Hackney to come to a sensible agreement for us to pay them a reasonable amount - and they refused.
They sent us countless emails which were incredibly aggressive, threatening and bullying in tone, giving us a strict deadline to pay their fee IN FULL and threatening legal action if we didn't. We explained we are self-employed with no work during Covid, and not in a position to pay their huge fee – which felt particularly wrong when they haven't actually provided a service at all and there's not been a renewal for one tenant.
After a while we didn't hear anything and we breathed a huge sigh of relief to finally stop receiving such dreadful, bullying emails.
We didn't hear anything for approx six months, then we received a court summons from Keatons out of the blue. We were advised we would have a strong chance of winning if we challenged their court case but obviously it's a risk, so yet again their bullying tactics won out. They know that most landlords aren't in a position to fight them in court, with Keatons' vast financial resources.
They probably do this all the time to other landlords, as it seemed to be a such a well-oiled machine.
We have been left traumatised and had to use the last of our savings to pay them.
Keatons are the Hotel California of estate agents.
I do wonder if they are struggling financially based on their treatment of us. As they have been so desperate and ruthless clawing their full fee (plus 'costs') in spite of providing NO SERVICE.
I've worked in property since 2005 and I've never know any company behave in such an unprofessional way, with no regard for service, long-term relationships, or integrity.
BE AWARE: some agents will agree to a tenant find fee ONLY (with NO annual renewal fee) if you ask. It's worth ringing around to check.
Or there is also online services. I don't know if I'm allowed to name names here - but you can easily find the online agents.
For £80 average they'll list the property on all the portals like Zoopla and Rightmove, they do credit/reference checks and send the contract for signature. They send a tenant move in pack. They even offer property maintenance at reasonable price ongoing if you want it. You obviously have to do the viewings but it's easy to do this in a day and you can vet your tenant which is really important. You're saving £5,000+++ on average per property when you factor in all the renewal fees!
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By : Tony George
Nov 16, 2021This review is deeply unfair and an inaccurate description of events. As such I feel compelled to defend our actions and business. The only pertinent issue here is that you attempted to avoid...
NO stars - awful ...
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1 Star Review
By : 'Hackney'
Services : Letting( As a Owner )
Rent PCM : £1800
Would you recommend ? : No
Postcode : E8
Oct 23, 2021
People found this helpful2
I have been a landlord for many years now and Keatons in Hackney is the worst agent I have ever dealt with. Their service is terrible to the point of negligence - too many examples to list here, but they have exposed us to a lot of risk with our tenants through basic mistakes. They are absolutely... Read Full Review
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Hackney Landlord said about Keatons
Services : Letting( As a Owner )Date: 23rd Oct 2021
I have been a landlord for many years now and Keatons in Hackney is the worst agent I have ever dealt with. Their service is terrible to the point of negligence - too many examples to list here, but they have exposed us to a lot of risk with our tenants through basic mistakes. They are absolutely ruthless in their dealings - sharks. It's agents like Keatons that give the whole industry a bad name. I urge any landlord thinking of working with them to rethink.
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Elliot has been excellent, he ...
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5 Star Review
Elliot
By : 'Paul'
Services : Sales( As a Buyer )
Sold price : £710000
Would you recommend ? : Yes
Postcode : E5
Jun 7, 2021
People found this helpful0
Elliot has been excellent, he has gone above and beyond to help find us a property. We are so delighted to be moving into a new home soon. Thank... Read Full Review
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Paul W said about Keatons
Services : Sales( As a Buyer )Date: 7th Jun 2021
Elliot has been excellent, he has gone above and beyond to help find us a property. We are so delighted to be moving into a new home soon. Thank you!
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Honest, friendly and ...
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5 Star Review
Samantha
By : 'Sophia'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E9
May 26, 2021
People found this helpful0
Keatons were super efficient. We saw a flat we liked the look of on a Saturday afternoon and sent an enquiry through the website, heard back within hours and arranged a viewing on the Monday. We loved it and Sam gave us solid advice on how best to get our offer accepted, she was so helpful and... Read Full Review
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Sophia E said about Keatons
Services : Letting( As a Tenant )Date: 26th May 2021
Keatons were super efficient. We saw a flat we liked the look of on a Saturday afternoon and sent an enquiry through the website, heard back within hours and arranged a viewing on the Monday. We loved it and Sam gave us solid advice on how best to get our offer accepted, she was so helpful and happily kept us updated throughout the process (even though it was a really busy time).
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Big shout out to Sam B., who ...
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5 Star Review
Samantha
By : 'Scottie'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E8
May 26, 2021
People found this helpful0
Big shout out to Sam B., who was a fantastic agent. She was very helpful, answered all of our many questions, and helped navigate us through a few hiccups that naturally happen in the London rental process. Would definitely recommend her as your agent, and would gladly use her again – but ... Read Full Review
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Scottie Milagro said about Keatons
Services : Letting( As a Tenant )Date: 26th May 2021
Big shout out to Sam B., who was a fantastic agent. She was very helpful, answered all of our many questions, and helped navigate us through a few hiccups that naturally happen in the London rental process. Would definitely recommend her as your agent, and would gladly use her again – but hopefully we'll be in this flat for a long time!
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Dealth with the helpful ...
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5 Star Review
Samantha
By : 'J'
Services : Letting( As a Tenant )
Rent PCM : £1750
Would you recommend ? : Yes
Postcode : E8
May 6, 2021
People found this helpful0
Dealt with the helpful estate agent, catered to all of our needs and went out of her way in order for us to pick up the keys... Read Full Review
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J K said about Keatons
Services : Letting( As a Tenant )Date: 6th May 2021
Dealt with the helpful estate agent, catered to all of our needs and went out of her way in order for us to pick up the keys early!
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Positive experience with ...
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5 Star Review
Samantha
By : 'Alex'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : E8
Apr 28, 2021
People found this helpful0
Positive experience with Keatons Hackney and with Sam. Responsive and swift with sorting us out with tenants. Understood our... Read Full Review
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Alex said about Keatons
Services : Letting( As a Owner )Date: 28th Apr 2021
Positive experience with Keatons Hackney and with Sam. Responsive and swift with sorting us out with tenants. Understood our requirements.
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Sam was kind, warm and ...
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5 Star Review
Samantha
By : 'Kate'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E8
Mar 3, 2021
People found this helpful0
Sam was kind, warm and friendly. She made what is usually stressful experience a very smooth one. We were really pleased with the... Read Full Review
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Kate said about Keatons
Services : Letting( As a Tenant )Date: 3rd Mar 2021
Sam was kind, warm and friendly. She made what is usually stressful experience a very smooth one. We were really pleased with the experience.
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Thank you ...
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5 Star Review
Samantha
By : 'Ludo'
Services : Letting( As a Tenant )
Rent PCM : £1500
Would you recommend ? : Yes
Postcode : E8
Mar 3, 2021
People found this helpful0
The agent assigned to help us find our flat (Samantha Barrett) of the Hackney branch was so extremely helpful! She took the time to speak to us at length about exactly what we were looking for in a property, and went above and beyond to get into contact with us as soon as any relevant properties... Read Full Review
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Ludo S said about Keatons
Services : Letting( As a Tenant )Date: 3rd Mar 2021
The agent assigned to help us find our flat (Samantha Barrett) of the Hackney branch was so extremely helpful! She took the time to speak to us at length about exactly what we were looking for in a property, and went above and beyond to get into contact with us as soon as any relevant properties came on the market. The whole process co-ordinated with Sam was wrapped up within a week, which was really great for us. She was really helpful with keeping us updated on how things were progressing, and the whole experience was so well managed - much better than other dealings we have had with other estate agents before! Thanks to Sam, we'll definitely be using Keatons again in the future - thank you!
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Really simple and easy ...
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5 Star Review
Percy
By : 'Kyle'
Services : Letting( As a Tenant )
Rent PCM : £1600
Would you recommend ? : Yes
Postcode : E8
Jan 18, 2021
People found this helpful0
Really simple and easy transition into our new home. Shout out to Percy for going the extra mile... Many... Read Full Review
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Kyle Parry said about Keatons
Services : Letting( As a Tenant )Date: 18th Jan 2021
Really simple and easy transition into our new home. Shout out to Percy for going the extra mile... Many thanks.
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Positive experience with ...
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5 Star Review
Percy
By : 'Alice'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E8
Jan 18, 2021
People found this helpful0
My partner and I had a really good experience finding our new flat with Percy. The process was speedy and Percy helped us a lot throughout.... Read Full Review
Comments (0)My partner and I had a really good experience finding our new flat with Percy. The process was speedy and Percy helped us a lot throughout. Thanks!
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Alice D said about Keatons
Services : Letting( As a Tenant )Date: 18th Jan 2021
My partner and I had a really good experience finding our new flat with Percy. The process was speedy and Percy helped us a lot throughout. Thanks!
Alice
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So far a good experience with ...
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5 Star Review
Percy
By : 'Mark'
Services : Letting( As a Tenant )
Rent PCM : £1300
Would you recommend ? : Yes
Postcode : E9
Jan 16, 2021
People found this helpful0
So far a good experience with Percy on renting a flat. He was realistic and honest. No Estate Agency tactics. I was extremely motivated to move in a quick time and things seem to be moving along with my... Read Full Review
Comments (0)So far a good experience with Percy on renting a flat. He was realistic and honest. No Estate Agency tactics.
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Mark said about Keatons
Services : Letting( As a Tenant )Date: 16th Jan 2021
So far a good experience with Percy on renting a flat. He was realistic and honest. No Estate Agency tactics.
I was extremely motivated to move in a quick time and things seem to be moving along with my expectations
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Percy & the team at ...
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5 Star Review
Percy
By : 'Mathew'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E8
Nov 30, 2020
People found this helpful0
Percy & the team at Keatons are professional but also cared. The whole process went really well, they managed my expectations well and supported me through the process, which has in the past been extremely... Read Full Review
Comments (0)Percy & the team at Keatons are professional but also cared.
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Mathew said about Keatons
Services : Letting( As a Tenant )Date: 30th Nov 2020
Percy & the team at Keatons are professional but also cared.
The whole process went really well, they managed my expectations well and supported me through the process, which has in the past been extremely stressful.
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Thank you Percy and ...
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5 Star Review
Percy
By : 'Claire'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E5
Nov 24, 2020
People found this helpful0
Percy was a great help throughout the entire leasing process and helped us secure our dream rental. Highly recommend working with him and the Keatons team in Hackney. Thanks... Read Full Review
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Claire Owens said about Keatons
Services : Letting( As a Tenant )Date: 24th Nov 2020
Percy was a great help throughout the entire leasing process and helped us secure our dream rental. Highly recommend working with him and the Keatons team in Hackney. Thanks again!
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very helpful agent, five ...
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5 Star Review
Percy
By : 'George'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E5
Nov 20, 2020
People found this helpful0
very helpful agent, five starts experience!! Took time to understand my requirements and and suggest accordingly. very quick responses too! Thanks Percy... Read Full Review
Comments (0)very helpful agent, five starts experience!!
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George Nerantzis said about Keatons
Services : Letting( As a Tenant )Date: 20th Nov 2020
very helpful agent, five starts experience!!
Took time to understand my requirements and and suggest accordingly.
very quick responses too!
Thanks Percy Jennings!!
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Percy found us lovely tenants ...
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5 Star Review
Percy
By : 'Danielle'
Services : Letting( As a Owner )
Rent PCM : £1500
Would you recommend ? : Yes
Postcode : E5
Nov 10, 2020
People found this helpful0
Percy found us lovely tenants within a week of listing. Ross also gave us a great introduction to the company and the entire process was extremely... Read Full Review
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Danielle Adam said about Keatons
Services : Letting( As a Owner )Date: 10th Nov 2020
Percy found us lovely tenants within a week of listing. Ross also gave us a great introduction to the company and the entire process was extremely smooth.
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Great work from Percy who ...
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5 Star Review
Percy
By : 'George'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E5
Oct 21, 2020
People found this helpful0
Great work from Percy who helped us find a place in Clapton. He has been helpful throughout the process and always easy to speak... Read Full Review
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George said about Keatons
Services : Letting( As a Tenant )Date: 21st Oct 2020
Great work from Percy who helped us find a place in Clapton. He has been helpful throughout the process and always easy to speak to.
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Percy was fantastic through ...
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5 Star Review
Percy
By : 'Max'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E8
Oct 20, 2020
People found this helpful0
Percy was fantastic through the whole process. Showed me a range of good flats and even negotiated a deal for... Read Full Review
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Max said about Keatons
Services : Letting( As a Tenant )Date: 20th Oct 2020
Percy was fantastic through the whole process. Showed me a range of good flats and even negotiated a deal for me
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
<p><strong>Keatons Customer Complaints Procedure</strong></p>
<p>If you have a complaint about the service you have received from Keatons, you should put your concerns in writing to the departmental manager.</p>
<p>The grievance will be acknowledged within 3 working days and then investigated and replied to within 15 days.</p>
<p>If you remain dissatisfied with the result of the internal investigation, please email <a href="mailto:headoffice@keatons.com">headoffice@keatons.com</a>. You will receive an acknowledgment email and your complaint will be reviewed.</p>
<p>A full investigation will take place and a letter will be sent confirming our final view point within 21 days of the acknowledgement letter.</p>
<p>In the unlikely event that you remain dissatisfied with the final view point of your complaint, you can write to The Property Ombudsman within six months from the date of our final letter, they will review your complaint and advise of their decision. <a href="http://www.tpos.co.uk">www.tpos.co.uk</a></p>
Last updated at 11/30/2, 12:00:00 AM by allAgents
