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Nine Elms Riverside, London SW8

4.1/5, 67 Reviews
79% Recommended

100% sales valuation accuracy

86% sales fee satisfaction

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"Avoid if you expect good..."

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1 Star Review

By : 'Sili'
Services : Letting(As a Tenant)
Rent PCM : £1100
Would you recommend ? : No
Postcode : WC1H

22 Sept 2020
People found this helpful0

I decided to contact LiFE Residential as my friend had a positive experience with them last year. Unfortunately for me, my experience is the complete opposite. My lettings agent was Harry at Nine Elms and experienced several issues with him: 1. Lack of Communication/Professionalism - He was communicating well at the beginning but later on he would not reply to my WhatsApp questions or requests for days, and when he did the response would be vague so I would have to ask further clarification. Often times I would need to call him to gain his attention which is absolutely unacceptable when negotiating time-sensitive tenancy contract. I messaged him multiple times about an inventory report and utility management resources but he would either delay or not give a straight answer - after calling I was told there was no inventory report and I would receive it a few days after move-in - which is unacceptable as I have no idea which items to send or bring to my new home. 2. Lack of Customer Service - In the tenancy contract it states I need to pay move-in-moneys of about 7k GBP before 7 business days before tenancy start date or I wouldn't be handed the keys, however to pay I would have to receive the contract, but I only received the contract 3 business days before tenancy start. I transferred the money as soon as possible, but this means that even if I transfer the money on that day there is a high probability it is not received by Life by the start date, thus I would be in London without a place to stay possibly for days. After sending him the transfer confirmation I called Harry to inquire on the possibility of the money not being received on time due to his tardiness in sending me the contract and his contingency plans to accommodate me in case this happens - I was met with a rude and argumentative attitude in which he denied any responsibility to provide housing to me either by giving me keys early or booking a hotel for me. This would mean trying to find a hotel as a lone student in a foreign city due to Life or Harry's incompetency to provide the contract on time. If I was aware that a contract would take a week to be completed I would have simply chosen another move-in date and booked a flight for another date, but I was not told this complication before deciding on a move-in date. As such I had to book a more expensive flight a day later in case the money isnt received. Thankfully however, the money was received, but my room was dirty and needed cleaning for 4 hours thus I had to stay at a cafe for 4 hours unable to rest in my paid-for flat. As a first-time tenant in a foreign city I would have expected my agent to inform me of potential issues, complete contracts/forms on time and help me set up utilities in a professional and friendly way as I have no idea how the letting process looks like. Instead I received an agent who not only doesn't help me but actively either avoids or distorts responses all with an unwelcoming attitude. This might be because they are overworked or due to upper-management however those do not excuse this bad customer service. Basically, avoid Life if you're an inexperienced new tenant as they will keep you in the dark and not inform you of delays/issues/complications unless it is too late, ultimately costing you money either in transportation or unforeseen additional housing.

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By : Julian

19 Feb 2021

As a oversea landlord, I recently used Life Residential as my leasing and management agent, during the last 2 months of working with them, I must say it has been such a delighted experience. - James is the leasing manager, who has been really helpful to have the apartment published/leased out ASAP, alway available to answer all my queries within and beyond working hours, also giving appropriate advices on what is needed or not needed so I could save some money. - Aiste is my leasing agent. She is absolutely brilliant, she was able to secure a Tenant for me within 1 days since the flat went online, and has been reachable all the time on all small/big details, even after exchange of contract, she was helping me to measure the space in a bedroom to offer me the dimension of the wardrobe, truly appreciate that! She is also very precise whenever I have any concern or needed any clarification, very impressive! - Cristina is my property manager, she really worked hard to help me secure everything is ready before tenant moves in, from furniture to blind to snagging and so on, always very patient on whatever request and a true professional. My experience with life residential has been really great, I would recommend them to other oversee landlords too !! Special thanks to James/ Aiste/Cristina, they made this apartment handover/furniture/leasing journey so easy for me with their expertise, so I saved lots of time and money, also hassle free.


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Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Sale100%86.00%£267,500£520,000
Address

Life Residential
11 Flagstaff House, St Georg Wharf, Wandsworth RoadLondon, Greater London
SW8 2LZ
0207 582 7989

Services offered
  • Sales
  • Lettings
  • Block Management
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Life Residential Branches (View All 8)
Excellent agent in Nine ...
Featured Review
5 Star Review
UserName

Melody

By : 'Thomas'
Services : Letting( As a Owner )
Rent PCM : £1600
Would you recommend ? : No
Postcode : SW9

17 Apr 2023

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People found this helpful0

I've used Life to manage a portfolio of 9 London flats for 7 years now for lettings and management. They have always found excellent tenants - I've not had a single default over what must be 50-60 tenancies and no damage beyond wear and tear. I find they constantly monitor and update... Read Full Review

Comments (1)
Was this helpful?:

By : LiFE Residential

18 Apr 2023

Hi, many thanks for leaving us feedback. We’re pleased to hear you’re happy with the service provided by Melody and the LiFE...

Top ...
Featured Review
5 Star Review

By : 'Jamie'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SW8

16 Aug 2020

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People found this helpful0

I enjoyed a stellar service from LiFE Residential. I put my apartment on the market trough the team at their offie at St George Wharf. Straight after the property got listed, it got snapped up - the team had contacts who were looking so the getting an offer was surprisingly quick. Due to COVID19 my ... Read Full Review

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We have been dealing with ...
Featured Review
5 Star Review

By : 'Lynn'
Services : Letting( As a Tenant )
Rent PCM : £1390
Would you recommend ? : Yes
Postcode : SW9

30 Sept 2019

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People found this helpful0

We have been dealing with Evelyn Nti.Gyan , property manager at Liferes. Evelyn has been so helpful and knowledgeable about every aspect of renting a flat, she dealt quickly with every request - she has made renting a flat a positive experience! Many thanks Evelyn... Read Full Review

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James Handley is a very ...
Featured Review
5 Star Review

By : 'Lui'
Services : Letting( As a Owner )
Rent PCM : £1668
Would you recommend ? : Yes
Postcode : WC1H

23 Sept 2019

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People found this helpful0

James Handley is a very responsible and hard working person. For the past few years, he managed to let out our flat in a very short timeline. We can rely on his professional advice. He is always helpful and deals with our needs accordingly. Thanks... Read Full Review

Comments (0)
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James of Life ...
Featured Review
5 Star Review

By : 'Rita'
Services : Property Management
Sold price : £1495
Would you recommend ? : Yes
Postcode : WC1H

17 Sept 2019

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People found this helpful0

Life Residential has been taking care of my flat at Albany House for almost 7 years. James Handley is always very helpful. When I need to sort out any issue, I know I can turn to James who is very responsive and responsible and will help to deal with the issue effectively . James also gave me... Read Full Review

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Lucy and Zainab are Most ...

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1 Star Review

By : 'Bani'
Services : Letting( Property Management )
Would you recommend ? : No
Postcode : SW8

13 Nov 2024
People found this helpful0

Lucy and Zainab are Most unprofessional property management Two months they are unable to fix a shower and kitchen exhaust and light. Have stopped taking calls. And respond as if they are doing an obligation on you ! If you want further reference please let me know ! Happy to help ! Very... Read Full Review

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Eugen was super helpful ...

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5 Star Review
UserName

Eugen

By : 'Anna'
Services : Letting( As a Tenant )
Rent PCM : £3500
Would you recommend ? : Yes
Postcode : WC2R

22 Sept 2023
People found this helpful0

Eugen was super helpful through the whole process from initial inquiry to the move in date. Thank you for it our... Read Full Review

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Shit as hell. They will ...

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1 Star Review

By : 'Reporter'
Services : Letting( As a Tenant )
Rent PCM : £3000
Would you recommend ? : No
Postcode : WC2R

25 Apr 2023
People found this helpful0

**as hell. They will bother you during the entire time if you are a tenant. The landlord are invisible and let tenant take the whole responsibility. The maintenance of their property are trash. They will ignore your problem, but when they need your corporation, they use law to force you. Never ever ... Read Full Review

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I expressed an interest in a ...

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1 Star Review

By : 'EM'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £4500
Would you recommend ? : No
Postcode : SW6

25 Mar 2021
People found this helpful0

I expressed an interest in a property and wanted to get more information but the agent who called today at 8.45 tried to get so much information about myself rather than providing information on the property. He asked what do I do for living etc. when I said I want to find out more about the... Read Full Review

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Avoid if you expect good ...

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1 Star Review

By : 'Sili'
Services : Letting( As a Tenant )
Rent PCM : £1100
Would you recommend ? : No
Postcode : WC1H

22 Sept 2020
People found this helpful0

I decided to contact LiFE Residential as my friend had a positive experience with them last year. Unfortunately for me, my experience is the complete opposite. My lettings agent was Harry at Nine Elms and experienced several issues with him: 1. Lack of Communication/Professionalism - He was... Read Full Review

Comments (1)
Was this helpful?:

By : Julian

19 Feb 2021

As a oversea landlord, I recently used Life Residential as my leasing and management agent, during the last 2 months of working with them, I must say it has been such a delighted experience. -...

My worst experience by far as ...

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1 Star Review

By : 'Luca'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW8

23 Jul 2020
People found this helpful0

My worst experience by far as tenant. Try to avoid this agency if you can. I have been living in England since 7 years ago, in 6 different rental properties. This has been by far my worst experience ever. I would have plenty of things to say about them, but I will limit myself to just a couple ... Read Full Review

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Your Deposit Won't Be ...

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1 Star Review

By : 'Alan'
Services : Letting( As a Tenant )
Rent PCM : £4200
Would you recommend ? : No
Postcode : SW8

6 Jun 2020
People found this helpful1

All the services that were provided by Life Residential up to the point of leaving the apartment were ok, the problems started when we tried to reclaim our £5,000+ deposit - 7 weeks after the end of our tenancy Life Residential is refusing to return it. Let me explain, the tenancy... Read Full Review

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Andy is very punctual and ...

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5 Star Review

By : 'Jerry'
Services : Letting( As a Tenant )
Rent PCM : £1375
Would you recommend ? : Yes
Postcode : W1T

11 Oct 2019
People found this helpful0

Andy is very punctual and kind during the whole process. The property is nice and well refurbished. A wonderful... Read Full Review

Comments (0)
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Thank you ...

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5 Star Review

By : 'Liz'
Services : Sales( As a Vendor )
Sold price : £520000
Would you recommend ? : Yes
Postcode : SW1P

7 Aug 2019
People found this helpful0

Thank you to Valentins in the Westminster office for his guidance in the sale of our property. He succeeded where other agents had failed. He achieved this because he had the customer base, his marketing was excellent. The photos taken really showed the place well, and he was a pleasure to work... Read Full Review

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Fantastic ...

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5 Star Review

By : 'Dr.A.Khalil'
Services : Letting( As a Tenant )
Rent PCM : £1225
Would you recommend ? : No
Postcode : TW3

3 May 2019
People found this helpful0

Kudos to our lovely property manager Amrita Rathod, who led us through all the steps, was always responsive and entertained the silliest of our queries always with a smile! She helped us land a beautiful apartment, was always one call away and guided us very thoroughly through the... Read Full Review

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THANK YOU SOOOO ...

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5 Star Review

By : 'J.Lane'
Services : Letting( As a Tenant )
Rent PCM : £1344
Would you recommend ? : No
Postcode : SW9

2 May 2019
People found this helpful1

I was desperate to find a flat for my daughter as she had found her first job and needed to be living in London urgently. Wesley was fantastic. He guided us through the whole procedure and made it fairly easy. He kept us informed all the way through even if he was unable to answer my calls, he... Read Full Review


Comments on Agent Fees

Fair

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Highly Professional Agent / ...

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5 Star Review

By : 'Hamid'
Services : Letting( As a Owner )
Rent PCM : £1800
Would you recommend ? : Yes
Postcode : SW1P

29 Jan 2019
People found this helpful0

As a Landlord, I was looking for a Agency that I could work with on a long-term basis as I am not based out of UK. Life Residencial has always been extremely professional in their dealings with me and have ensured that they take my property management matters seriously and professionally. I am... Read Full Review


Comments on Agent Fees

Adequate for the work they provide.

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Very good ...

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5 Star Review

By : 'Lynn'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW9

23 Jan 2019
People found this helpful0

Both Wesley amd Eli made the whole experience with LifeResidential a pleasure to deal with , they are both so helpful and willing to spend any amount of time to help. I wouldnt hesitate to recommend them to others. Many thanks ,... Read Full Review


Comments on Agent Fees

Okay

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unprofessional ...

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1 Star Review

By : 'tema'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW8

3 Sept 2018
People found this helpful2

very poor customer care and unprofessional with managing the property and irresponsible of any thing after they get paid which is so... Read Full Review

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Enderit was extremely helpful ...

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3 Star Review

By : 'Mervyn'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SW1

23 Mar 2015
People found this helpful0

Enderit was extremely helpful on our first viewing. He was there to meet and greet and he provided all the necessary information concerning the property. He took careful note of the points we raised and where there was a requirement to repair or renew a number of problems, e.g. dim switches not... Read Full Review


What agent could do to change your mind?

These were satisfactory for the Central London Area.


Comments on Agent Fees

These were satisfactory for the Central London Area.

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Last updated at 11/30/2, 12:00:00 AM by allAgents

Awards won by Life Residential, London SW8 2LZ