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Abode Sales and Lettings
2.3/5, 43 Reviews
33% Recommended
100% letting valuation accuracy
61% letting fee satisfaction
No description for branch.
"Out of the last 13 years..."
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1 Star Review
By : 'Jacqueline'
Services : Letting(I am a Tenant)
Would you recommend ? : No
Postcode : CT1
10 Sept 2020
People found this helpful1
Out of the last 13 years renting we have never had as many difficulties as we did with Abode. The girls working there have the best intentions, but there is a severe lack of efficiency and professionalism when dealing with tenants. Not only did we average sending 3 emails before receiving any kind of response, some of the many issues we had over the 1 year with them were: - Gave us the wrong set of keys when we moved in. - Wrote the wrong address on the inventory. - Wrote 'professionally cleaned' on all rooms on the inventory despite obvious skum around the sink, dirt all over cupboards and then tried to charge us for a stain on the carpet they had taken photos of on their own inventory. (£40 was knocked off our deposit when we got it back, with no explanation why...but we've lost all energy to send unanswered emails to try and chase them). - Made us pay the deposit twice as they had made us sign a blank contract that didn't state the deposit value, they only realised this the day before we were meant to move in and frantically sent us the documents again to sign. Because everything was so last minute the bank transfer hadn't gone across in time for us to move and so they made us pay the deposit twice, the second time in cash. - Paid the wrong amount of the second deposit back to us. - Abode and the landlord frequently came to the property with less than 24 hours notice, or came on a fortnightly basis... despite us asking for some privacy. - When I wrote to them to complain about all of the above, was told we should be 'grateful' for what they had done, like come in on a Saturday to let us into the property (we work every other Saturday in hospital...not much empathy for us to give there for doing her job). We feel it could be a good company if they had training in communication and did simple things like acknowledging an email, but the severe lack of it made the year with them unnecessarily stressful and I wouldn't wish anyone else to have to deal with that.
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By : Abode Sales & Lettings
14 Sept 2020We are very disappointed with this review, as it contains many false accusations and inaccuracies. On the day that you were due to move in you had neither signed the tenancy which had been sent to you for electronic signature, or paid the deposit or first months rent. We called you first thing in the morning to advise that we couldn't release keys without all of these being received. As you were not in Canterbury to personally collect keys you sent your parents who insisted on paying cash. We waited for your parents to obtain cash, outside of our office opening hours that day and cancelling other appointments which were booked in to ensure that we were able to release keys to you. A simple thank you in accomodating this is just manners, rather than the need to be grateful. The deposit was paid back to your parents as requested but they obviously hadn't checked their account, as chased this a week after they had received it back. There was a clear coffee/tea stain on the carpet at the end of the tenancy which needed to be removed. This was not there at the start of the tenancy and the carpet was only 6 months old when you moved in. We do understand that there were issues during your tenancy with the landlord arriving unannounced and as you know we spoke to her repeatedly, about the need for allowing you privacy and giving notice of her visits. As you are aware it was not us who visited you regularly or unannounced, and we did our best to stop the landlord from doing so.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 100% | 61.00% | £365 | £1,500 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 3 | 1 | 10 | 28 | 0 | 0 | 0 | 0 | 1 | 0 |
Areas covered
- CT2
Address
Abode Sales and Lettings
Canterbury Innovation Centre,University Road, Canterbury, Kent
CT2 7FG
01227 647090
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 17:00
- 09:00 - 17:00
- 09:00 - 17:00
- 09:00 - 17:00
- 09:00 - 17:00
- Closed
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Rankings
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Absolutely terrible. Arrived ...
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1 Star Review
By : 'Jane'
Branch : Canterbury, Canterbury Innovation Centre,University Road
Services : Letting (As a Tenant)
Would you recommend ? : No
28 Apr 2025
People found this helpful0
Absolutely terrible. Arrived 30 mins left to viewing with no heads up. Spoke to a friend about a property they were living at using their agency and they said this agency is useless, doesn’t do anything about complains and issues about their house, also that they “no showed” on their ... Read Full Review
Comments (1)Was this helpful?:
By : Abode Sales and Lettings Ltd
1 May 2025Good afternoon Jane, Thank you for your comments, and we are sorry you may have had a negative experience with us. I have looked back through our diary and cannot see anyone named "Jane" having...
Avoid these criminals at all ...
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1 Star Review
By : 'Henry'
Branch : Canterbury, Canterbury Innovation Centre,University Road
Services : Letting (As a Tenant)
Rent PCM : £480
Would you recommend ? : No
Postcode : CT1
28 Jul 2024
People found this helpful0
Avoid these criminals at all costs. They lie, they cheat and they stole my deposit, with all sorts of excuses and personal incompetences. Make sure these people agree to not charging for an adhoc, make it up as you go along, deep clean before signing anything, and even then, they will make up ... Read Full Review
Comments (2)Was this helpful?:
By : Abode Lettings
1 Aug 2024Hi Henry, You moved out of your property a year ago. We haven't heard from you in all that time. You owed a months rent and left your room really dirty. Your deposit did not cover your rent...
Worst agency to use both for ...
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1 Star Review
By : 'Amy'
Branch : Canterbury, Canterbury Innovation Centre,University Road
Services : Letting (As a Owner)
Rent PCM : £1250
Would you recommend ? : No
Postcode : CT1
26 May 2024
People found this helpful0
Worst agency to use both for landlords and tenants, really ... Read Full Review
Comments (0)Was this helpful?:
Poor StaffPoor ...
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1 Star Review
By : 'Andreas'
Branch : Canterbury, Canterbury Innovation Centre,University Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : CT1
23 Nov 2022
People found this helpful0
Poor Staff Poor Communication Poor management Bad at responding to issues If you want to have an easy life, do not use these people as a ... Read Full Review
Comments (0)Was this helpful?:
Poor communicationPoor ...
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1 Star Review
By : 'Andreas'
Branch : Canterbury, Canterbury Innovation Centre,University Road
Services : Letting (As a Tenant)
Rent PCM : £500
Would you recommend ? : No
Postcode : CT1
23 Nov 2022
People found this helpful0
Poor communication Poor Staff Poor management if you want an easy time at a property, do not use these people as a ... Read Full Review
Comments (0)Was this helpful?:
Unfortunately you ...
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1 Star Review
By : 'Jonida'
Branch : Canterbury, Canterbury Innovation Centre,University Road
Services : Letting (As a Tenant)
Rent PCM : £500
Would you recommend ? : No
Postcode : CT2
26 Sept 2022
People found this helpful0
Unfortunately you can’t leave zero star. Unprofessional they want the deposit for they room and after I have sent them all my documents they refused to give me the room because as they said I don’t pass the reference and I had and guarantor. They told me in beginning they will ... Read Full Review
Comments (0)Was this helpful?:
This is the worst letting ...
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1 Star Review
By : 'Jaye'
Branch : Canterbury, Canterbury Innovation Centre,University Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : CT1
22 Sept 2022
People found this helpful0
This is the worst letting agency in Canterbury ever. The colleagues * and others are so rude. Don’t use ... Read Full Review
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Worst letting agency ever. ...
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1 Star Review
By : 'Harriet'
Branch : Canterbury, Canterbury Innovation Centre,University Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : CT1
22 Sept 2022
People found this helpful1
Worst letting agency ever. They're extremely patronising and rude. When we moved in at first the house was FILTHY, the stove was black, the fridge and oven was DISGUSTING. We contacted them and they stated the house was "professionally cleaned" which was incorrect. We then had to pay ... Read Full Review
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Awful ...
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1 Star Review
By : 'Tenant'
Branch : Canterbury, Canterbury Innovation Centre,University Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : CT1
9 Aug 2022
People found this helpful0
Communication is abysmal, with awful customer service. They don't listen to clients who are students, leaving people with repairs not seen to for year long contracts despite this being ... Read Full Review
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Fantastic ...
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5 Star Review
By : 'Harley'
Branch : Canterbury, Canterbury Innovation Centre,University Road
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : CT2
26 Jan 2022
People found this helpful0
Absolutely fantastic agency its been a pleasure working with the team. We had a newly converted HMO in the area Stephanie, Nina and team have done everything they said and have gone above and beyond to help us as new landlords to the area I cannot recommend them enough if you are an HMO landlord in ... Read Full Review
Comments (0)Was this helpful?:
Good agent for ...
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5 Star Review
By : 'Evie'
Branch : Canterbury, Canterbury Innovation Centre,University Road
Services : Letting (As a Tenant)
Rent PCM : £450
Would you recommend ? : Yes
Postcode : CT2
13 Oct 2021
People found this helpful0
Just moved out of our student house after two years with Abode. Friendly staff and all maintenance fixed quickly even thru covid. Would highly recommend as some of our friends have had bad experiences with their ... Read Full Review
Comments (1)Was this helpful?:
By : Stephanie
13 Oct 2021Thanks Evie, We wish you all the best in your new...
Unprofessional, shockingly ...
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1 Star Review
By : 'Kay'
Branch : Canterbury, Canterbury Innovation Centre,University Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : CT2
15 Sept 2021
People found this helpful1
Unprofessional, shockingly poor service. Haven't a clue what they're doing, told us a load of rubbish about the move in process then tried to lie their way out of it. Created a huge amount of trouble for tenants, who they couldn't care less about. Beware. Do not rent from them - ... Read Full Review
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Absolutely ...
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1 Star Review
By : 'Marley'
Branch : Canterbury, Canterbury Innovation Centre,University Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : CT1
10 Sept 2021
People found this helpful1
Absolutely awful Haven’t responded to emails in weeks about returning my deposit although other tenants in the same house have received theirs back. Dreadful customer service and difficult throughout the ... Read Full Review
Comments (2)Was this helpful?:
By : Abode Sales & Lettings
10 Sept 2021Thanks for your comments, however all tenants who have sent through the correct information that we requested in June for the return of their deposits have been refunded. If your housemates have all ...
Honestly so poor. They have ...
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1 Star Review
By : 'Angry'
Branch : Canterbury, Canterbury Innovation Centre,University Road
Services : Letting (As a Tenant)
Rent PCM : £400
Would you recommend ? : No
Postcode : CT2
9 Sept 2021
People found this helpful1
Honestly so poor. They have no clue and everything takes forever. Please don't rent with this company! I think if they had a office full of mole rats instead of these lot, they would achieve ... Read Full Review
Comments (0)Was this helpful?:
Terrible company with ...
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1 Star Review
By : 'Student'
Branch : Canterbury, Canterbury Innovation Centre,University Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : CT1
19 Jul 2021
People found this helpful1
Terrible company with terrible service. Lots if things were broken when we moved in in september we moved out in july and they still havent been fixed. We had no working fridge or heating for nearly a minth and we had to go on a rent strike to get it fixed. Their communication is poor and customer ... Read Full Review
Comments (1)Was this helpful?:
By : Student
26 Jul 2021Agreed. We have had a nightmare time with abode and I cannot believe the awful service and lack of communication. We have had countless issues and it has been so stressful to try and resolve any of...
Best agents in ...
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5 Star Review
By : 'Simon'
Branch : Canterbury, Canterbury Innovation Centre,University Road
Services : Letting (Property Management)
Would you recommend ? : Yes
Postcode : CT2
11 May 2021
People found this helpful1
I have worked with Nina and Stephanie over the past year, and have been absolutely overwhelmed by their level of professionalism and how hard working they are. As a contractor I have worked for many people but these girls are by far my best customers. Always quick to make payment, and are full ... Read Full Review
Comments (1)Was this helpful?:
By : Stephanie
11 May 2021Thanks Simon, The feeling is mutual. We appreciate your excellent work for us over this year and more going...
Professional and Courtesy ...
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5 Star Review
By : 'Neil'
Branch : Canterbury, Canterbury Innovation Centre,University Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : CT1
15 Mar 2021
People found this helpful0
Abode have been professional in all my dealings with them. You normally only find out how good a company is when you have a problem and the issues I encountered have been resolved swiftly and courteously. Thank ... Read Full Review
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Terrible agency. Would not ...
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1 Star Review
By : 'Claire'
Branch : Canterbury, Canterbury Innovation Centre,University Road
Services : Letting (As a Tenant)
Rent PCM : £800
Would you recommend ? : No
Postcode : CT5
18 Dec 2020
People found this helpful1
Terrible agency. Would not reccomend atall. Have to email numerous times before you even get a reply. Very incompetent. Trying to keep our deposit because they can’t do there job properly and complete moving out reports properly. Do yourself a favour and chose another ... Read Full Review
Comments (3)Was this helpful?:
By : Stephanie
18 Dec 2020Thank you for your comments. Constructive feedback is always taken on board and helps improve the service we provide. However in this instance you are way off the mark. You contacted us just a few...
Highly ...
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5 Star Review
By : 'Emma'
Branch : Canterbury, Canterbury Innovation Centre,University Road
Services : Letting (As a Tenant)
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : CT2
18 Nov 2020
People found this helpful0
Have rented with Abode for the past 3 years, and can't fault the service we have received. Anything which needed fixing was done so quickly, and all the girls in the office and friendly and helpful. Would not hesitate to recommend to anyone wanting to rent in ... Read Full Review
Comments (0)Was this helpful?:
Out of the last 13 years ...
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1 Star Review
By : 'Jacqueline'
Branch : Canterbury, Canterbury Innovation Centre,University Road
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : CT1
10 Sept 2020
People found this helpful1
Out of the last 13 years renting we have never had as many difficulties as we did with Abode. The girls working there have the best intentions, but there is a severe lack of efficiency and professionalism when dealing with tenants. Not only did we average sending 3 emails before receiving any kind ... Read Full Review
Comments (1)Was this helpful?:
By : Abode Sales & Lettings
14 Sept 2020We are very disappointed with this review, as it contains many false accusations and inaccuracies. On the day that you were due to move in you had neither signed the tenancy which had been sent to...
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